Not able to find the answer to your question in our support center? Send a support request and we’ll get you the help you need. What can we help you with?*Please select one...Set UpOrdersShippingProductsDropshippingPurchase OrdersAnalyticsData ImportBillingAPIFeature RequestOtherSet Up Subcategory:*Please select a subcategory...Sales ChannelsShippersOrdoro SettingsOrders Subcategory:*Please select a subcategory...Importing OrdersOrder ManagementShipping Subcategory:*Please select a subcategory...Shipment managementShippersShipping labelsInsuranceTracking numbersPrintingProducts Subcategory:*Please select a subcategory...Inventory managementProduct managementKittingDo any of these articles help you with setting up a sales channel? Shopify and Ordoro Setup Bigcommerce and Ordoro Setup Amazon US and Ordoro Setup Etsy and Ordoro Setup eBay and Ordoro Setup Do any of these articles help you with setting up a shipper? Overview on setting up your shipper accounts Setting up a USPS postage account in Ordoro Setting up a UPS account in Ordoro Setting up a Fedex account in Ordoro Buying USPS postage through Ordoro Do any of these articles help you with Ordoro Settings? Adding general information about your company Getting started with Ordoro Auto-import orders, auto-sync inventory across sales channels Performing a one-time sync with your sales channels How to sign up for an Ordoro webinar Do any of these articles help you with your order import issues? Which Shopify order statuses are downloaded into Ordoro? Which Bigcommerce order statuses are downloaded into Ordoro? Which eBay order statuses are downloaded into Ordoro? Which Magento order statuses are downloaded into Ordoro? Which WooCommerce order statuses are downloaded into Ordoro? Do any of these articles help you with your order management issues? How to use the Order Detail page How to ship an order How to edit an order How to add notes to an order How to cancel an order in Ordoro Do any of these articles help you with managing your shipments? Using the shipments list page How do I split an order into multiple shipments? Does Ordoro automatically validate the shipping address on every order? How do I print packing slips and picklists? How do I ship orders from different locations? Do any of these articles help you with your shipper questions? USPS Shipping Rates FAQ How do I create a USPS end of day barcode? Can I get my UPS negotiated rates through Ordoro? Do any of these articles help you with your shipping label questions? USPS Shipping Rates FAQ When do I get charged for a shipping label? When I create the label, or when I ship the package? How do I create a single shipping label? How do I delete a shipping label? How do I get a refund for a USPS shipping label? Do any of these articles help you with your shipping insurance questions? Can I purchase discounted shipping insurance through Ordoro? How do I get charged for Shipsurance insurance? What kinds of packages qualify for Ordoro’s discounted insurance? Do any of these articles help you with your tracking number questions? How does Ordoro post tracking numbers to Amazon seamlessly? How do I manually upload tracking numbers into Amazon Seller Central? Can Ordoro Post tracking numbers into WooCommerce? Do any of these articles help you with your printing questions? What printer and paper do you recommend for label printing? Print settings on Desktop Printer Print settings on Zebra/Dymo (thermal) Printer Do any of these articles help you with your inventory management questions? How inventory works in Ordoro How inventory quantities are calculated in Ordoro Inventory tracking in Ordoro - On Hand, Available On Hand, To be Shipped, Reordered How inventory quantities get updated How do I synchronize my FBA inventory with Ordoro? Do any of these articles help you with managing your products? Why you should update product name, price, and sku in your shopping cart Where should I update product details like price and description? Why you should update product weights and quantities in Ordoro How do I configure product weights in Ordoro? Can I update a product’s description or price in Ordoro? Do any of these articles help you with your kitting questions? How kitting (bundling) can be used in Ordoro How do I set up kitting (bundling) in Ordoro? How do I link my products across my different channels? Do any of these articles help you with your dropshipping questions? Setting up your suppliers How do I setup a product to be dropshipped in bulk? How do I create individual dropshipment requests for an order? How do I route order to Amazon FBA? How do I export all my dropshipments into a CSV file to email to my suppliers? Do any of these articles help you with your purchase order questions? Setting up your suppliers How do I assign suppliers for restocking? How do I create and manage purchase orders in Ordoro? How do I review purchase orders and status? How do I receive goods from suppliers? Do any of these articles help you with your data import questions? How do I use the Data Import? How do I manually add products to Ordoro? How do I bulk update inventory quantities? How do I update products in bulk? Do any of these articles help you with your billing questions? How do I update my billing (credit card) information? How do I Upgrade / Downgrade my account? How do I cancel my Ordoro Account? Do any of these articles help answer your questions? What to do when your Endicia account gets suspended How to pick your USPS Box type Is there an IP Address that I can whitelist for all API requests from Ordoro? How do I avoid the annoyance of numbers getting truncated in Excel spreadsheets? How do I get rid of the page URL that prints on the header and footer of my packing list? Before you submit your feature request... Have you checked out our What’s New section?Visit the Ordoro API Developer Forum for the most up-to-date info on our API. Do any of these articles help answer your questions? Introduction to the Ordoro API Ordoro API Documentation Debugging common WooCommerce connection issues How do I find my WooCommerce API keys? Still need help Nope. I still need help! Please avoid sharing Personally Identifiable Information (PII) like names and addresses, credit card numbers, passwords, etc. in your emails or attachments. PII includes any details that could uniquely identify you or your customers. We're dedicated to keeping your information secure and appreciate your cooperation!Your name:* Your email:* Analytics - Looking for a custom report Are you looking for a custom report? 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