Want to view your negotiated FedEx shipping rates directly in Ordoro? No problem! By linking your FedEx account to Ordoro, you can easily access these rates. Follow the step-by-step guide below to get set up. Topics How to add FedEx to Ordoro Once you save this information, you’ll see your negotiated FedEx rates when creating […]
FedEx
Please take a look at our support articles for common errors with FedEx.
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
Why does FedEx require my customer’s phone number to create a label?
When creating a label in Ordoro, FedEx requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, they will reach out to the phone number for assistance.
Why are my charges from FedEx higher than those I was quoted in Ordoro?
When you create a FedEx shipping label in Ordoro, the rate you see is based on the package details you provide at that moment. After delivery, FedEx may apply additional fees if any of the shipment details differ from what was originally submitted. These are called billing adjustments and are made directly by FedEx, not […]