Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
FedEx
Please take a look at our support articles for common errors with FedEx.
Why does FedEx require my customer’s phone number to create a label?
FedEx requires your customer’s phone number when creating a shipping label to ensure that your package will be delivered accurately. If FedEx experiences an issue delivering the package, they will reach out to the customer.
Why are my charges from FedEx higher than those I was quoted in Ordoro?
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]
Fedex error 2033 : customs value is required. How do I fix that error?
Fedex error 2033 : customs value is required – is related to international Fedex shipments. When you are shipping international through Fedex, you also need to include a commercial invoice with that shipment. To avoid this error, make sure you choose the Commercial Invoice option on the Ordoro screen while creating the Fedex label. See the screenshot […]
What does FedEx error 8336 mean?
Fedex sometimes gives cryptic error messages while trying to create a shipping label. Here is one example – FedEx error 8336: Service type not valid with commitment What does that error message mean? Here is one scenario that can trigger this error. Let’s say you choose 2-day-shipping as the shipping method, but Fedex knows they […]