When products are initially imported into Ordoro, the product weights are imported in most cases. If you want to update the weights in Ordoro, here is how you do it. 1. Go to the Products tab and search for the product you want to modify. Click on the Edit link under the weight field. 2. The […]
Product Management
This section contains help articles on how to manage your products (skus) and variants in Ordoro. We will touch upon inventory management, images, kitting, and purchase order creation
How do I edit the name of a product in Ordoro?
1. To edit the name of a product, go to the Products tab and find the item. 2. Click on the pencil next to the product name 3. A pop-up will show up and you can edit the name and click save. 4. Another option is if you click the product name instead of the […]
Can I track warehouse aisle bin location for my products?
Yes. You can attach an aisle bin location to every product in Ordoro. If you have multiple warehouses, then you can also specify the aisle bin within each warehouse. Here is how to set it up. 1. Go to the products tab and click on the product you want to set up the aisle bin […]
Why you should update product name, price, and sku in your shopping cart
In this help article, we learned where you should update certain product data once your products have been imported into Ordoro. This help article will focus on information you should update in your shopping cart. When you update the name of a product in your shopping cart, you may expect Ordoro to update the name […]
Why you should update product weights and quantities in Ordoro
In this help article we discussed why sku, product name, and price should be updated in your shopping cart. Now we’ll cover why you should update product weights and quantities in Ordoro. Using our analogy from this help article, we know anything related to the back office should be updated in Ordoro – that’s why […]
Where should I update product details like price and description?
Here’s a cheat sheet on where you should update certain product details. This is broken up into two columns because, depending what you want to update, it either makes more sense to update it in your shopping cart or Ordoro. Let’s think about it this way… Your shopping cart is your customer-facing website. Anything your […]
Can I update a product’s description or price in Ordoro?
The short answer is yes, but should you? When we import your orders, we look at the product name, price, and descriptions from the order placed in your sales channel, not the name stored in Ordoro. Ordoro is mainly for keeping your inventory numbers in sync. Your shopping cart is the best place to manage […]
How do I archive and unarchive products?
You may discontinue carrying a particular product or brand of products. To remove them from your active inventory in Ordoro is easy. Rather than delete them and lose historical order data, you can archive items so they won’t show up in your active inventory but will still be available in Ordoro in case you’d like […]
Can Ordoro handle listing variations in my Etsy account?
Yes! Ordoro will import Etsy variations SKUs into Ordoro and keep track of inventory per variation. If you don’t know what “listing variations” mean, here is a support article from Etsy that discusses it in detail. Etsy offers the Listing Variations feature so that you can have different options within the same listing (for example, different sizes […]
Why haven’t some of my Shopify products downloaded in to Ordoro?
Ordoro will automatically import your new Shopify products prior to importing your orders. If you’re on Shopify Instasync, products will get imported right after they have been saved. If you notice that one of your products has not imported in to Ordoro, please log in to Shopify and ensure that: The product has ‘Is Active’ checked. […]
How can I export my WooCommerce product information from WooCommerce?
To download your WooCommerce listing information, please follow these steps: Log in to your WooCommerce cart Go to CSV Import Suite Click the Export Products tab Click Export Products For more information on downloadable information from WooCommerce, visit this WooCommerce Support page.
How can I export my 3DCart listing information from 3DCart?
To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.
Why can’t I re-import archived products?
If you’re trying to re-import a product into Ordoro with a SKU that already exists but has been archived, then you will be unsuccessful. The way Ordoro archives a product is by moving the product from the active inventory list to the archived inventory list. In addition, this will disable the product sku specific inventory […]
How do I ship something that isn’t one of my products?
Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]
Checklist for Upgrading Account from BASIC to PRO
Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]
What are Amazon ghost listings and how to address them?
Did you oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings. What is a ghost listing? Ghost listings occur when a seller lists an item only once, but a duplicate listing […]
Why is the product name in Ordoro not matching between the Orders and Shipments page?
When you first import your products into Ordoro, we pull in the following information: product name, sku, weight, price, quantity. After the initial product import, you should update specific product details either on the shopping cart’s or Ordoro’ end. The shopping cart’s product name and price are customer facing and specific to that cart. Once your products have […]
How does instasync work?
Orders will instantly appear in Ordoro as soon they arrive in your sales channel. It’s magic! Is Instasync real magic? Close. They are called Shopify webhooks that allow us to import orders and products into Ordoro moments after they have been created so that you can process them immediately. Hence, as close to magic as we could get. Does it also […]
When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?
**ALL CHANGES NEED TO BE MADE IN ORDORO FIRST** How to update a single product’s Fulfillment Channel status: Disable the inventory sync to Amazon and wait until the sync button stops spinning to make sure there isn’t an already running inventory sync task. Click on the Products tab in the green bar. Search for the SKU […]
When and how do I update the Amazon Fulfillment Latency in Ordoro?
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]
Setting Max Export Quantity by Cart
By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like only to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export your desired inventory quantity to your selected sales channel as long as you have […]
How do I sign up for a webinar?
In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. Webinars are currently on hold, […]
How do I set default package dimensions for my products?
Default dimensions allow you to save the dimensions of each of your products and then sit back as the app auto-fills package info when creating labels. If you do not assign product specific dimensions, then all incoming orders will default of 7x7x7. How do I set dimensions on a single product level? Select the Products tab in […]
How to use your USB barcode scanner in Ordoro?
You can scan, set, and search UPC codes for SKUs in Ordoro using any USB barcode scanner. 1. Reduce packing errors – see this support article 2. Assign UPC codes to products in Ordoro. There are two ways you can do this: One item at a time via the Product Details page Click onto the sku […]
Warehouse Inventory Write-Back By Sales Channel
You have the ability to write your inventory quantities back by Warehouse and Sales Channel. This gives you the option to pick and chose which warehouse quantities you sync back to certain carts. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that you want to map to that specific sales […]
Amazon Listing Creator
Ordoro has recently introduced our Amazon Listing Creator feature. You can create your products in Ordoro and then list the products in your Amazon Seller Central account. **Please note this feature is still in Beta.** To start listing your approved items on Amazon, please follow these steps: Click on the Products tab in your Ordoro […]
How do I manually add or create products in Ordoro?
Please note that creating products in Ordoro is only useful if you plan to create manual orders in Ordoro. These products will only exist in your account and will not be linked to your cart. How to create an individual product 1. Go to the Products page -> click “Add Product” 2. A pop-up […]
Why does deleting a kit component zero out the stock levels of all kit parents related to that component?
Why does that happen? As we explained in this article, parent skus are not real skus (you don’t stock them physically in your warehouse). The parent skus in a kit are just virtual skus (fictional entities created to make inventory management easier) The stock levels of the parent sku are calculated by mixing and matching the stock levels of child skus […]
Why can’t I archive a sku that is part of a kit?
When you try to archive a sku, you may see the following error message This error occurs because you are trying to archive a sku that is part of a kit. In the screenshot above, the sku 11111 is part of a kit. And therefore, that sku cannot be archived. Here is why – Once you […]
Why does Magento show out-of-stock products when I have inventory?
This is more of a Magento help article than an Ordoro help article, but may be helpful to you when trying to understand why a product is listed as out of stock on Magento’s end even though you have inventory available. Sometimes, when you try to create an order in Magento, it may say that […]
How do I set the minimum order quantity for a product?
When you are creating purchase orders in Ordoro, sometimes you may want to set minimum purchase quantities per supplier for a given product. You may want to do this for different reasons – The supplier may require you to purchase a minimum amount of that product (e.g. – cannot purchase less than 12 units […]
How do I update products in bulk?
Whether you want to bulk update quantity on hand or weights, you can do it in bulk by using a CSV upload. To update product description, price, weight, weighted average cost, dimensions, category and UPC codes, follow the steps below: 1. Export your current products from the Products tab. See this link on how to export your […]
Why aren’t my products in Ordoro?
If you expect to see a product / sku in Ordoro and it’s not displaying, please check the following. Did you try clicking the “Import Products” link on the Products page? Is the product in your Archived filter? When you search, are you searching for the correct sku number? Did you add a new variation […]
How do I edit product category?
You can edit any product’s category in Ordoro. There are two ways to do this. For individual product changes, you will need to go to the products detail page. 1. Got to the Products tab 2. Select the product you would like to edit. 3. In the left-hand menu of the product details page, click on edit […]