How do I configure product weights in Ordoro?

Streamline your e-commerce operations by accurately managing product weights in Ordoro. See below for step-by-step instructions for updating weights from both the Product List and Product Detail pages, ensuring precise shipping calculations. Also, Ordoro typically imports product weights when you initially import products to the system. This article guides you through updating the weight of […]

Read More

How do I edit the name of a product in Ordoro?

How to update individual product names 1. To edit the name of a product, go to the Products tab and find the item. 2. Click on the pencil next to the product name 3. A pop-up will show up and you can edit the name and click save. 4. Clicking the product name instead of […]

Read More

Can I track warehouse aisle bin location for my products?

Absolutely! You can allocate a specific aisle bin location for each product within Ordoro. In the case of multiple warehouses, you can conveniently designate the appropriate product location for each warehouse. Let’s walk through the process of setting it up to streamline your operations. Topics How to update an individual product’s location in warehouse 1. […]

Read More

Why you should update product weights and quantities in Ordoro

In this help article we discussed why sku, product name, and price should be updated in your shopping cart.  Now we’ll cover why you should update product weights and quantities in Ordoro. Using our analogy from this help article, we know anything related to the back office should be updated in Ordoro – that’s why […]

Read More

Where should I update product details like price and description?

Here’s a cheat sheet on where you should update certain product details. This is broken up into two columns because, depending what you want to update, it either makes more sense to update it in your shopping cart or Ordoro.  Let’s think about it this way… Your shopping cart is your customer-facing website. Anything your […]

Read More

Can I update a product’s description or price in Ordoro?

The short answer is yes, but should you? When we import your orders, we look at the product name, price, and descriptions from the order placed in your sales channel, not the name stored in Ordoro. Ordoro is mainly for keeping your inventory numbers in sync. Your shopping cart is the best place to manage […]

Read More

How do I archive and unarchive products?

You may discontinue carrying a particular product or brand of products. When this happens, you can remove them from your active inventory easily. Instead of deleting them and losing historical data, Ordoro supports archiving items, so they’ll be available if you’d like to bring them back. Topics What happens to Archived products and their orders? Product […]

Read More

Can Ordoro handle listing variations in my Etsy account?

Yes! Ordoro will import Etsy variations SKUs into Ordoro and keep track of inventory per variation. If you don’t know what “listing variations” mean, here is a support article from Etsy that discusses it in detail. Etsy offers the Listing Variations feature so that you can have different options within the same listing (for example, different sizes […]

Read More

How can I export my 3DCart listing information from 3DCart?

To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.

Read More

Why can’t I re-import archived products?

If you’re trying to re-import a product into Ordoro with a SKU that already exists but has been archived, then you will be unsuccessful. The way Ordoro archives a product is by moving the product from the active inventory list to the archived inventory list. In addition, this will disable the product sku specific inventory […]

Read More

How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]

Read More

Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

Read More

What are Amazon ghost listings and how can I address them?

Are you experiencing oversold products on Amazon or encountering FBM (Fulfilled by Merchant) listings for your FBA items? You could be dealing with ghost listings. Topics What is a ghost listing? 1. Ghost listings occur when a seller lists an item as FBA, but a duplicate FBM product is mistakenly created. 2. Ghost listings are […]

Read More

Why does the product name look different between the Packing Slip and Pick List?

When you first import your products into Ordoro, we pull in the following information: product name, sku, weight, price, quantity. After the initial product import, you should update specific product details either on the shopping cart’s or Ordoro’s end. The shopping cart’s product name and price are customer-facing and specific to that cart. Once your products have been […]

Read More

How does Instasync work?

Instasync utilizes webhooks to import orders and products from your sales channels within seconds. We can also automatically cancel orders if they’re canceled in the cart. This functionality is available for select carts. See more information below! Note: For more details about our standard autosync, see this support article. Topics Which sales channels support Instasync? […]

Read More

How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

Read More

How do I set default package dimensions for my products?

Enhance your e-commerce efficiency by precisely updating product dimensions in Ordoro. Below, you’ll find detailed steps for modifying dimensions on both the Product List and Product Detail pages, crucial for accurate shipping calculations. This guide focuses on adjusting the dimensions of a single product. If you need to update dimensions for multiple products at once, […]

Read More

How to set up UPCs for barcode scanning

Discover how Ordoro’s barcode scanning features can revolutionize your pick and pack workflow. No UPCs in Ordoro? No problem. Easily input them manually per product or utilize the Data Import function for efficient bulk UPC uploads. Topics How to enter UPCs per product 1. Go to the Product page in Ordoro. 2. Click on the […]

Read More

How do I manually add or create products in Ordoro?

Ordoro will automatically import products from your sales channels. However, you may want to create products that only exist in Ordoro for a few reasons. The steps below list how to create a single product in Ordoro or multiple products in bulk. Note: Ordoro is not a listing creator. Ordoro will not create the items […]

Read More

Why does deleting the last component of a kit set the inventory to zero?

Why does that happen? Kit SKUs are calculated product. This means its quantities are based upon their component products. Kits are virtual products (fictional entities created to make inventory management easier). The kit stock levels are calculated by the component SKUs and their specified ratios. When you delete the linkage between a component and a […]

Read More

Why can’t I archive a SKU that is part of a kit?

When you try to archive a SKU, you may see the following error message. This error occurs because the SKU you’re trying to archive is part of a kit. All component SKUs must be active for a kit. In the screenshot above, the SKU predator-cleats is part of a kit. Therefore, the product cannot be […]

Read More

How do I set the minimum order quantity for a product?

 When creating purchase orders in Ordoro, you may want to set a minimum quantity to purchase per supplier. There are multiple reasons to do this. Topics: How to set minimum order quantity individually How to set minimum order quantity via Data Import 1. Select your Company Name -> Data Import. 2. Select Create/Update Supplier […]

Read More

How do I update products in bulk?

You can update multiple products using the Data Import Tool. These are the fields you can update: Note: If you need to update your products’ inventory, see this support article for steps. How to update your products in bulk  1. If needed, export your current products from the Products tab. See this support article on how to […]

Read More

Why aren’t my products in Ordoro?

If you expect to see a product / sku in Ordoro and it’s not displaying, please check the following. Did you try clicking the “Import Products” link on the Products page? Is the product in your Archived filter? When you search, are you searching for the correct sku number? Did you add a new variation […]

Read More

How do I edit product category?

You can edit any product category in Ordoro. There are two ways to do this – individual or bulk updates. Topics Update category for individual products Update category in bulk for products Update category for individual products For specific product changes, go to the Product Detail page. 1. Got to the Products tab. 2. Select […]

Read More

Can I edit SKUs in my sales channel?

If you are using Ordoro to manage your inventory, you should not edit your SKUs in your sales channels. Ordoro writes inventory back to the sales channel based off of SKU, and when you edit or update your SKU in your sales channel, that will trigger Ordoro to import a brand new product with the […]

Read More

How can I use the filters on the Products tab?

Have you spotted the search bar on the Products page? It’s called the Omnibar, and it’s like the central hub for all your filtering and searching needs on the Products page! Topics How to search When searching for a product or SKU, you may need to edit what you are searching for. Types of Filters […]

Read More

How do I assign a harmonized code to my products in Ordoro?

To add or edit the Harmonized Tariff Schedule (HS) code for a product in Ordoro, you will need to go to the product detail page. Option 1: Manually assign a harmonized code 1. Go to the Products tab 2. Select the product you would like to edit. 3. In the right, look under “Harmonized Code” and click on Not […]

Read More

Does Ordoro import UPC codes from sales channels?

Ordoro does import UPC codes from many Sales Channels integrated with Ordoro. UPC codes only import on the initial import of a product into Ordoro. If you add a UPC code to a product in your sales channel after it is imported into Ordoro, it will not import into Ordoro. Below are the sales channels […]

Read More

How do I use Product tags in Ordoro?

Adding tags to Products in Ordoro is exactly like adding tags to Orders in Ordoro. Please see the video below for visual instructions, or follow the instructions below: How to apply Product Tags Manually 1. Select the Products tab. 2. Search for the product or products you would like to tag, and then select the […]

Read More

How do I sort products in Ordoro?

Being able to sort your products in Ordoro is a helpful feature for managing your inventory and orders efficiently. Sorting products allows you to quickly find and organize items based on various criteria, such as SKU, product name, price, and quantity, among others. This saves you time and helps you stay on top of your […]

Read More

How do I navigate the new Product Detail page?

The new Product Detail page makes it easier to manage your products in Ordoro. This article explains how to manage each function in the updated Product Detail page. NOTE: If you are an Express plan user, the Product Detail page will look different. Please see this support article to learn more. This article will cover: […]

Read More

Can Ordoro calculate the Weighted Average Unit Cost for my products?

Welcome to Ordoro’s comprehensive guide on calculating weighted average unit costs for your products! If you’re looking to gain a clear understanding of how to determine the weighted average unit cost for the items in your inventory, you’re in the right place! Whether you’re a business owner, a retailer, or just someone interested in inventory […]

Read More

How do I create an inventory log for my kit parents and components?

With a few steps, you can combine the inventory logs for your kit parents and component products to better help analyze your inventory history for your products in Ordoro. See the steps below. 1. Find your kit parent and component products and export and download the inventory logs for each product in Ordoro. Click here […]

Read More

Can I import my Shopify Product Tags into Ordoro?

Yes, when a new product imports from Shopify to Ordoro, its product tags will automatically be brought in. To find out more about product tags in Ordoro, just take a look at this helpful support article. To use this feature, our Support team will need to activate it in your account. Simply get in touch […]

Read More

How do I add Internal Notes to my products in bulk?

You can add or update Internal Notes to existing products in bulk via the Data Import. For adding Internal Notes when creating new products, please see this support article. 1. Click on your Company Name, then choose Data Import from the dropdown. 2. Choose Update Product from the drop-down options. 3. Download the example file. This file will […]

Read More

How do I assign customs information for my products in Ordoro?

For each product, the following values can be assigned: Once saved in Ordoro, these will automatically populate in the Customs Documentation for international shipments. Below is how to assign this information to your products. Topics How to update a single product 1. In Ordoro, go to the Products tab -> select the product to update. […]

Read More

How do I export my product tags?

You can see all of the product tags applied to your products by exporting the SKU Inventory Info report in Ordoro. To learn how to create and apply product tags in Ordoro, see this support article. 1. Go to Products and then select Other Actions. 2. In the dropdown, choose Export SKU Inventory Info. 3. […]

Read More

Can I filter my products by Amazon Fulfillment type?

Yes! The Fulfillment filter on the Product’s tab can be used to filter products by either Fulfilled by Amazon (FBA) or Fulfilled by Merchant (FBM). Note: The Fulfillment filter is exclusive to Amazon products. For more info on Product filters, check out this support article. Filter by Fulfillment: FBM FBM products will have a blue […]

Read More

How can I remove suppliers from my products in bulk?

You may need to remove suppliers from multiple products because you 1) no longer source your items from them or 2) you’ve stopped dropshipping orders to the supplier. In either case, you can update products in bulk via our Data Import! Here’s how the suppliers may look before you delete them from the product. Here’s […]

Read More

Shipping-Only Plans: Your Comprehensive Product Detail Page

Welcome to our Shipping-Only Plans! While our Premium accounts offer comprehensive inventory management features, we understand that Shipping-Only users have unique needs. That’s why we provide access to essential product information that empowers you to make updates efficiently. Explore this tailored experience and discover how we can enhance your shipping operations. How to access the […]

Read More

What is Lead Time?

Lead Time is the time from which you order a product from your supplier, til the receiving date. Many suppliers know their average Lead Time to get products into the hands of their clients. If not, you can calculate this time on your own, based on past behavior. For example: You can set the Lead […]

Read More

How do I create barcodes in Ordoro?

Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location in a warehouse, and much more. […]

Read More

How do I export my Product Sales Channel Bridge report?

As a multichannel solution, Ordoro has tools to manage your inventory. The Product/Sales Channel Bridge export identifies which channels a product is listed on, channel-specific data, etc. Once you open the export, you can edit the data and easily re-upload it to Ordoro to make bulk changes. Topics How to export the Product/Sales Channel Bridge […]

Read More

Can I see the order history for a product in Ordoro?

In Ordoro, you can see a product’s sales history on the Product Details page. This can be helpful to understand how frequently you sell a product over a certain time period. 1. Select Products. 2. Find the SKU you want to look at and click on the SKU. 3. Select the tab Analytics. 4. You […]

Read More

How do I enable Product Images in Ordoro?

Ordoro can import product images from selected sales channels. Once the images are in Ordoro, use the General Settings to determine where they will appear. How to enable Product Images 1. Click on your Company Name -> Account Settings. 2. Go to the Product Images section of the page. 3. Select where to display the product images. […]

Read More

How can I track serial numbers via barcode scanning?

Serial numbers help manage when a product was created or manufactured. This can be used when customers need to replace or repair an item. You can track serial numbers in Ordoro (see this support article) by saving this information per product. There’s also the ability to scan the serial numbers during the pick/pack process. This […]

Read More

How can I Add/Remove Product Tags in bulk?

To update multiple product tags at once, you can upload a CSV file via Data Import. See the steps below on how to add or remove tags in bulk. Note: The tags must exist in Ordoro before using Data Import to update them. If the tag isn’t in Ordoro, then the Data Import will fail. […]

Read More