How do I configure product weights in Ordoro?

When products are initially imported into Ordoro, the product weights are imported in most cases. If you want to update the weights in Ordoro, here is how you do it. 1. Go to the Products tab and search for the product you want to modify. Click on the value next to Weight:. 2. This will […]

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How do I edit the name of a product in Ordoro?

1. To edit the name of a product, go to the Products tab and find the item. 2. Click on the pencil next to the product name 3. A pop-up will show up and you can edit the name and click save. 4. Another option is if you click the product name instead of the […]

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Can I track warehouse aisle bin location for my products?

Yes. You can assign an aisle bin location to every product in Ordoro. If you have multiple warehouses, then you can specify the aisle bin within each warehouse. Here is how to set it up. Note: If you’re on an Ordoro Express plan, then the only option for you to update the warehouse location is by […]

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Why you should update product weights and quantities in Ordoro

In this help article we discussed why sku, product name, and price should be updated in your shopping cart.  Now we’ll cover why you should update product weights and quantities in Ordoro. Using our analogy from this help article, we know anything related to the back office should be updated in Ordoro – that’s why […]

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Where should I update product details like price and description?

Here’s a cheat sheet on where you should update certain product details. This is broken up into two columns because, depending what you want to update, it either makes more sense to update it in your shopping cart or Ordoro.  Let’s think about it this way… Your shopping cart is your customer-facing website. Anything your […]

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Can I update a product’s description or price in Ordoro?

The short answer is yes, but should you? When we import your orders, we look at the product name, price, and descriptions from the order placed in your sales channel, not the name stored in Ordoro. Ordoro is mainly for keeping your inventory numbers in sync. Your shopping cart is the best place to manage […]

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How do I archive and unarchive products?

You may discontinue carrying a particular product or brand of products. To remove them from your active inventory in Ordoro is easy. Rather than delete them and lose historical order data, you can archive items so they’ll be available if you’d like to bring them back. Topics What happens to Archived products and their orders? How […]

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Can Ordoro handle listing variations in my Etsy account?

Yes! Ordoro will import Etsy variations SKUs into Ordoro and keep track of inventory per variation. If you don’t know what “listing variations” mean, here is a support article from Etsy that discusses it in detail. Etsy offers the Listing Variations feature so that you can have different options within the same listing (for example, different sizes […]

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Why haven’t some of my Shopify products downloaded in to Ordoro?

Ordoro will automatically import your new Shopify products prior to importing your orders. If you’re on Shopify Instasync, products will get imported right after they have been saved. If you notice that one of your products has not imported in to Ordoro, please log in to Shopify and ensure that: The product has ‘Is Active’ checked. […]

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How can I export my 3DCart listing information from 3DCart?

To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.

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Why can’t I re-import archived products?

If you’re trying to re-import a product into Ordoro with a SKU that already exists but has been archived, then you will be unsuccessful. The way Ordoro archives a product is by moving the product from the active inventory list to the archived inventory list. In addition, this will disable the product sku specific inventory […]

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How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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What are Amazon ghost listings and how can I address them?

Did you oversell items on Amazon or find FBA items also listed as FBM items (Fulfilled by Merchant) in the Amazon marketplace? If so, you may have something known as ghost listings.  Topics What is a ghost listing? How are ghost listings created? How can I prevent ghost listings? How do I close ghost listings? […]

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Why does the product name look different between the Packing Slip and Pick List?

When you first import your products into Ordoro, we pull in the following information: product name, sku, weight, price, quantity. After the initial product import, you should update specific product details either on the shopping cart’s or Ordoro’s end. The shopping cart’s product name and price are customer-facing and specific to that cart. Once your products have been […]

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How does Instasync work?

Orders will instantly appear in Ordoro as soon they are placed in your sales channel. It’s magic! Topics How can I tell if Instasync is enabled? Is Instasync real magic? Does Instasync work for all sales channels? Does Instasync work for importing orders? Does Instasync work for importing products? Does it also work for exporting […]

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How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

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Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

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How do I set default package dimensions for my products?

Default dimensions allow you to save the package dimensions of each of your products so that for single item orders (quantity 1), Ordoro will default to the dimensions saved here. How do I set dimensions on a single product level? Select the Products tab in the green bar. Find the SKU you try to update and […]

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How to set up UPCs for barcode scanning

You can scan, set, and search UPC codes for SKUs in Ordoro using any USB barcode scanner. 1. Reduce packing errors – see this support article 2. Assign UPC codes to products in Ordoro. There are two ways you can do this: One item at a time via the Product Details page Click onto the sku […]

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How do I manually add or create products in Ordoro?

Please see the steps below on how to create a single new product or how to create new products in bulk. Note: Creating products in Ordoro does not automatically link the product to your sales channels. How to create an individual product 1. Go to the Products tab 2. Click Other Actions 3. Select Create […]

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Why does deleting the last component of a kit set the inventory to zero?

Why does that happen? Kit SKUs are calculated product. This means its quantities are based upon their component products. Kits are virtual products (fictional entities created to make inventory management easier). The kit stock levels are calculated by the component SKUs and their specified ratios. When you delete the linkage between a component and a […]

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Why can’t I archive a SKU that is part of a kit?

When you try to archive a SKU, you may see the following error message. This error occurs because the SKU you’re trying to archive is part of a kit. All component SKUs must be active for a kit. In the screenshot above, the SKU predator-cleats is part of a kit. Therefore, the product cannot be […]

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How do I set the minimum order quantity for a product?

 When creating purchase orders in Ordoro, you may want to set a minimum quantity to purchase per supplier. There are multiple reasons to do this. A manufacturer may have a minimum order quantity, meaning you can buy no less than this amount at a time. You may need to meet a requirement for wholesale […]

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How do I update products in bulk?

Whether you want to bulk update quantity on hand or weights, you can do it in bulk by using a CSV upload. To update product description, price, weight, weighted average unit cost, dimensions, category and UPC codes, follow the steps below: 1.  Export your current products from the Products tab. See this link on how to export […]

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Why aren’t my products in Ordoro?

If you expect to see a product / sku in Ordoro and it’s not displaying, please check the following. Did you try clicking the “Import Products” link on the Products page? Is the product in your Archived filter? When you search, are you searching for the correct sku number? Did you add a new variation […]

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How do I edit product category?

You can edit any product category in Ordoro. There are two ways to do this – individual or bulk updates. Topics Update category for individual products Update category in bulk for products Update category for individual products For specific product changes, go to the Product Detail page. 1. Got to the Products tab. 2. Select […]

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Can I edit SKUs in my sales channel?

If you are using Ordoro to manage your inventory, you should not edit your SKUs in your sales channels. Ordoro writes inventory back to the sales channel based off of SKU, and when you edit or update your SKU in your sales channel, that will trigger Ordoro to import a brand new product with the […]

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How can I use the filters on the Products tab?

Notice the big search bar above the list of products? This is your friendly, neighborhood OmniBar. Consider it the central hub for all things filter and search-related on the Products page. When searching for a product or SKU, you may need to edit what you are searching for. Click once on the search term you […]

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How do I assign a harmonized code to my products in Ordoro?

To add or edit the Harmonized Tariff Schedule (HS) code for a product in Ordoro, you will need to go to the product detail page. Option 1: Manually assign a harmonized code 1. Go to the Products tab 2. Select the product you would like to edit. 3. In the right, look under “Harmonized Code” and click on Not […]

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Does Ordoro import UPC codes from sales channels?

Ordoro does import UPC codes from many Sales Channels integrated with Ordoro. UPC codes only import on the initial import of a product into Ordoro. If you add a UPC code to a product in your sales channel after it is imported into Ordoro, it will not import into Ordoro. Below are the sales channels […]

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How do I use Product tags in Ordoro?

Adding tags to Products in Ordoro is exactly like adding tags to Orders in Ordoro. Please see the video below for visual instructions, or follow the instructions below: How to apply Product Tags Manually 1. Select the Products tab. 2. Search for the product or products you would like to tag, and then select the […]

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How do I sort products in Ordoro?

There are seven ways to sort products in Ordoro (Express customers can expect two) that you can use to organize your products in the application. To do this, select the text to the right of Sort: and select the sort option you would like from the dropdown menu. Product Sort – This will arrange your […]

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How do I navigate the new Product Detail page?

The new Product Detail page makes it easier to manage your products in Ordoro. This article explains how to manage each function in the updated Product Detail page. NOTE: If you are an Express plan user, the Product Detail page will look different. Please see this support article to learn more. This article will cover: […]

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Can Ordoro calculate Weighted Average Unit Cost for my products?

Yes it can! Ordoro has the ability to calculate the Weighted Average Unit Cost based on your received POs in Ordoro. How to enable this feature in Ordoro Select your business name in the upper right corner and select Account Settings. Under General, select the checkbox Recalculate Weighted Average Unit Cost upon goods receipt. Click […]

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How do I create an inventory log for my kit parents and components?

With a few steps, you can combine the inventory logs for your kit parents and component products to better help analyze your inventory history for your products in Ordoro. See the steps below. 1. Find your kit parent and component products and export and download the inventory logs for each product in Ordoro. Click here […]

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Can I import my Shopify Product Tags into Ordoro?

Yes! If you add a product tag to your product in Shopify, this tag will import and be created as a Product Tag in Ordoro. To learn more about product tags in Ordoro, please see this support article. This feature will need to be enabled in your account. Reach out to our support team at […]

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How do I add Internal Notes to my products in bulk?

You can add or update Internal Notes to existing products in bulk via the Data Import. For adding Internal Notes when creating new products, please see this support article. 1. Click on your Company Name, then choose Data Import from the dropdown. 2. Choose Update Product from the drop-down options. 3. Download the example file. This file will […]

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How do I assign customs information for my products in Ordoro?

For each of your products, you can assign the Product Description, Harmonized Code and Country of Origin that will populate in the Customs Documentation when products appear on an Order. Here’s how you can assign this information to your products. Go to the Products tab in Ordoro, and select the product you would like to […]

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How do I export my product tags?

You can see all of the product tags applied to your products by exporting the SKU Inventory Info report in Ordoro. To learn how to create and apply product tags in Ordoro, see this support article. 1. Go to Products and then select Other Actions. 2. In the dropdown, choose Export SKU Inventory Info. 3. […]

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Can I filter my products by Amazon Fulfillment type?

Yes! The Fulfillment filter on the Product’s tab can be used to filter products by either Fulfilled by Amazon (FBA) or Fulfilled by Merchant (FBM). Note: The Fulfillment filter is exclusive to Amazon products. For more info on Product filters, check out this support article. Filter by Fulfillment: FBM FBM products will have a blue […]

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How can I Add/Remove Product Tags in bulk?

To update multiple product tags at once, you can upload a CSV file via Data Import. See the steps below on how to add or remove tags in bulk. Note: The tags must exist in Ordoro before using Data Import to update them. If the tag isn’t in Ordoro, then the Data Import will fail. […]

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How can I remove suppliers from my products in bulk?

You may need to remove suppliers from multiple products because you 1) no longer source your items from them or 2) you’ve stopped dropshipping orders to the supplier. In either case, you can update products in bulk via our Data Import! Here’s how the suppliers may look before you delete them from the product. Here’s […]

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Product Detail Page with the Express Plan

Express plan users can access a Product Detail page to update product information. How to access the Product Detail page 1. Go to Products. Search for the product and click on the Product Name or SKU. 2. You will be taken to the Product Detail page. Fields available to update Product Name Location in Warehouse […]

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