How do I configure product weights in Ordoro?

When you first set up Ordoro and import your products from your shopping cart, the product weights are imported along with it in most cases. If you want to update the weights in Ordoro, here is how you do it. 1. Go to the Products tab and search for the product you want to modify. […]

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How do I edit the name of a product in Ordoro?

1. To edit the name of a product (SKU), find the product in the products tab. And click on the SKU 2. Click on the Edit button next to the Product Name 3. Type in the new name you want, and hit save   4. You can also update multiple product descriptions in bulk by using the […]

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Can I track warehouse aisle bin location for my products?

Yes. You can attach an aisle bin location to every product in Ordoro. If you have multiple warehouses, then you can also specify the aisle bin within each warehouse. Here is how to set it up. 1. Go to the products tab and click on the product you want to set up the aisle bin […]

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Why you should update product weights and quantities in Ordoro

In this help article we discussed why sku, product name, and price should be updated in your shopping cart.  Now we’ll cover why you should update product weights and quantities in Ordoro. Using our analogy from this help article, we know anything related to the back office should be updated in Ordoro – that’s why […]

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Where should I update product details like price and description?

Here’s a cheat sheet on where you should update certain product details. This is broken up into two columns because, depending what you want to update, it either makes more sense to update it in your shopping cart or Ordoro.  Let’s think about it this way… Your shopping cart is your customer-facing website. Anything your […]

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Can I update a product’s description or price in Ordoro?

The short answer is no. The good news is when we import your orders, we look at the name of the product, price, and descriptions from the order, not Ordoro. Ordoro is mainly for keeping your inventory numbers in sync. Your shopping cart is the best place to manage pricing or description changes. If you […]

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How do I archive and unarchive products?

There are times when you may discontinue carrying a particular product or brand of products.  To remove them from your active inventory in Ordoro is easy.  Rather than delete them and possibly lose historical data  you can archive them so that they will not show up in your active inventory but will still be available […]

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Can Ordoro handle listing variations in my Etsy account?

Yes. Ordoro will show the listing variations on each Etsy order. No. Ordoro will not treat each variation as as separate product, which means that Ordoro will not track inventory for each variation separately. If you don’t know that “listing variations” mean, here is a support article from Etsy that discusses it in detail. Etsy offers the Listing Variations feature […]

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Why haven’t some of my Shopify products downloaded in to Ordoro?

Ordoro will automatically import your new Shopify products prior to importing your orders. If you notice that one of your products has not imported in to Ordoro, please log in to Shopify and ensure that: The product has Is Active checked. The product has Require a shipping address selected for it’s ship type.

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How can I export my 3DCart listing information from 3DCart?

To download your 3DCart listing information, you will follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support […]

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Why can’t I re-import archived products?

If you’re trying to re-import a product into Ordoro with a SKU that already exists but has been archived, then you will be unsuccessful. The way Ordoro archives a product is moving the product from the active inventory list to the archived inventory list. You will be able to unarchive a product at anytime. To unarchive […]

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How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to Settings in the upper right hand corner Select Data Import from the drop down menu Choose Create Products […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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What are Amazon ghost listings and how to address them?

Did oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings.  What is a ghost listing? Ghost listings occur when a seller lists an item only once, but a duplicate listing is […]

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How does instasync work?

Orders will instantly appear in Ordoro as soon they arrive in your sales channel. It’s magic! Is Instasync real magic? Close. They are called Shopify webhooks that allow us to import orders and products into Ordoro moments after they have been created so that you can process them immediately. Hence, as close to magic as we could get. Does it also […]

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When and how do I update the Amazon Fulfillment Latency in Ordoro?

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]

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Setting Max Export Quantity by Cart

By default Ordoro will export your entire inventory quantity to your sales channel, however, if you’d like to only write back a portion of that number, you can set the Max Export Quantity per sales channel. This will export your desired inventory quantity to your selected sales channel as long as you have over that […]

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Analytics – Inventory Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the inventory stats for your company, click on the Analytics tab ->Inventory Stats.   This section shows you the top 20 products where your inventory dollar amount is concentrated. Ordoro calculates the total inventory dollar amount of […]

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Analytics – Top Sellers (top selling products)

To see an overview view of all the different sections in Ordoro Analytics, see this article. The Top Sellers display the top 20 best selling products in your business. You can filter this list by date range, by sales channel, and by supplier (or brand). The Top Selling products are calculated by filtering down to […]

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Analytics – Financial Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]

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Analytics – Top Customers

To see an overview view of all the different sections in Ordoro Analytics, see this article. The Top Customers display the top 20 customers who purchased orders from you in the date range selected. You can filter this list by date range and by sales channel. The Top Customers are calculated by filtering down the orders […]

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How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   Webinars are currently on hold, […]

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How do I set default package dimensions for my products?

You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]

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How to use your USB barcode scanner in Ordoro?

You can scan, set, and search UPC codes for SKUs in Ordoro using any USB barcode scanner. 1. There are two ways you can assign UPC codes to products in Ordoro since we don’t import them from your sales channels/carts yet. One item at a time via the Product Details page Click onto the sku […]

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Channel Advisor and Ordoro Setup

Connecting your Channel Advisor to Ordoro is easy.  Please follow these steps: **PLEASE NOTE** The Channel Advisor integration is still in beta. Please email support@ordoro.com is you have any questions. 1. In your ChannelAdvisor Admin, click on My Account 2. Select Developer Network  3. Select Account Authorizations 4. Click on the + next to Account List to […]

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