Amazon UK and Ordoro setup

Getting your Amazon UK account set up within Ordoro is a two step process. First, grant Ordoro permission to access your Amazon order information.   1. Go to https://developer.amazonservices.co.uk 2. Click on Sign up for MWS     3. Enter your Amazon seller account username and password     4. Select the third option: I […]

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Amazon US and Ordoro setup

Adding Amazon to your Ordoro account is easy. If you don’t have an Ordoro account yet, please sign up for one here. Start with Step 3. to set up your Amazon Cart. If you already have an Ordoro account, then use the following steps to add Amazon to your Ordoro account. Go to Settings -> Sales […]

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Can I choose which order statuses are imported from Amazon?

By default Ordoro only imports orders from Amazon with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

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What type of Amazon seller accounts integrate with Ordoro?

Ordoro only integrates with your Amazon US, CA or UK Seller Central account. Unfortunately, we do not support Amazon Individual accounts at this time. However, that does not mean that you can not use Ordoro to fulfill orders from your Individual account. To fulfill those orders via Ordoro you can manually upload a CSV file with the […]

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Why do my FBA orders from Amazon not import into Ordoro?

Orders that are placed on Amazon, and are fulfilled by Amazon will not import in to Ordoro. The reason for this is that those orders are fulfilled in house by Amazon. You can account for the inventory deductions made by those orders that are fulfilled in house by Amazon by setting up your FBA warehouse […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Amazon CA and Ordoro setup

Getting your Amazon CA account set up within Ordoro is a two step process.   First, grant Ordoro permission to access your Amazon order information. 1. Go to https://developer.amazonservices.ca/ 2. Click on Sign up for MWS   3. Enter your Amazon seller account username and password     4. Select the third option: I want to […]

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Setting Max Export Quantity by Cart

By default Ordoro will export your entire inventory quantity to your sales channel, however, if you’d like to only write back a portion of that number, you can set the Max Export Quantity per sales channel. This will export your desired inventory quantity to your selected sales channel as long as you have over that […]

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What are Amazon ghost listings and how to address them?

Did oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings.  What is a ghost listing? Ghost listings occur when a seller lists an item only once, but a duplicate listing is […]

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When and how do I update the Amazon Fulfillment Latency in Ordoro?

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out an order after you receive it in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller […]

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How do I resend a dropshipment?

  Sometimes you need to resend a dropshipment order because: Supplier is out of stock and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email […]

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How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?

When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Please follow these steps to create a shipping label for Amazon Prime orders: *NOTE* Amazon Prime shipping is available […]

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