Amazon - Ordoro Support

Amazon UK/CA and Ordoro setup

Getting your Amazon UK or Amazon CA account set up within Ordoro is a two-step process. First, grant Ordoro permission to access your Amazon order information. 1. Go to https://developer.amazonservices.co.uk 2. Click on Sign up for MWS 3. Enter your Amazon seller account username and password 4. Select the third option: […]

Amazon US and Ordoro setup

Adding Amazon to your Ordoro account is easy. If you don’t have an Ordoro account yet, please sign up for one here. Start with Step 3. to set up your Amazon Cart. If you already have an Ordoro account, then use the following steps to add Amazon to your Ordoro account. 1. Click on your business’ […]

Can I choose which order statuses are imported from Amazon?

By default Ordoro only imports orders from Amazon with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

What type of Amazon seller accounts integrate with Ordoro?

Ordoro only integrates with your Amazon US, CA or UK Seller Central / Professional account. Unfortunately, we do not support Amazon Individual accounts at this time. If you’re uncertain of what kind of account you have, please see this Amazon help article with more details. However, that does not mean that you can not use […]

How does Ordoro work with future dated labels and Amazon’s policies?

Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.

How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

Amazon CA and Ordoro setup

Getting your Amazon CA account set up within Ordoro is a two step process. First, grant Ordoro permission to access your Amazon order information. 1. Make sure you’re the PRIMARY USER of the Amazon CA account 2. Go to https://developer.amazonservices.ca/ 3. Click on Sign up for MWS 4. Enter your Amazon seller account username […]

Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like only to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export your desired inventory quantity to your selected sales channel as long as you have […]

What are Amazon ghost listings and how to address them?

Did you oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings. What is a ghost listing? Ghost listings occur when a seller lists an item only once, but a duplicate listing […]

When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?

**ALL CHANGES NEED TO BE MADE IN ORDORO FIRST** How to update a single product’s Fulfillment Channel status: Disable the inventory sync to Amazon and wait until the sync button stops spinning to make sure there isn’t an already running inventory sync task. Click on the Products tab in the green bar. Search for the SKU […]

When and how do I update the Amazon Fulfillment Latency in Ordoro?

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]

How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]

Warehouse Inventory Write-Back By Sales Channel

You have the ability to write your inventory quantities back by Warehouse and Sales Channel. This gives you the option to pick and chose which warehouse quantities you sync back to certain carts. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that you want to map to that specific sales […]

Amazon Listing Creator

Ordoro has recently introduced our Amazon Listing Creator feature. You can create your products in Ordoro and then list the products in your Amazon Seller Central account. **Please note this feature is still in Beta.** To start listing your approved items on Amazon, please follow these steps: Click on the Products tab in your Ordoro […]

Can I import my Amazon FBA orders into my Ordoro account?

Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders, please follow these steps: Click the blue Sync button in the top right-hand corner of your Ordoro account Select the checkbox next to the Import FBA Orders option under the Amazon cart Select the […]

Can I use FedEx One Rate services when shipping Amazon Seller Fulfilled Prime (SFP) Orders?

Yes! We have a new, beta feature for FedEx One Rate via Amazon. FedEx One Rate is an option when shipping Amazon Seller Fulfilled Prime (SFP) orders or non-SFP orders via Amazon Buy Shipping. These rates are available as long as FedEx One Rate is enabled within your Amazon account. Note: FedEx One Rate shipping […]