Amazon UK/CA and Ordoro setup

Getting your Amazon UK or Amazon CA account set up within Ordoro is a two-step process. First, grant Ordoro permission to access your Amazon order information. 1. Go to https://developer.amazonservices.co.uk 2. Click on Sign up for MWS     3. Enter your Amazon seller account username and password     4. Select the third option: […]

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Amazon US and Ordoro setup

See the quick and easy steps below on how to connect your Amazon cart to Ordoro! Notes: Before proceeding, log out of all Amazon accounts to ensure you’re adding the correct one. If you are enrolled in an Amazon beta program or Amazon North America Remote Fulfillment (NARF), please contact our Support team. We can […]

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Which Amazon order statuses are downloaded into Ordoro?

By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]

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What type of Amazon seller accounts integrate with Ordoro?

Ordoro only integrates with your Amazon US, CA or UK Seller Central / Professional account. Unfortunately, we do not support Amazon Individual accounts at this time. If you’re uncertain of what kind of account you have, please see this Amazon help article with more details. However, that does not mean that you can not use […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Amazon CA and Ordoro setup

Getting your Amazon CA account set up within Ordoro is a two step process.   First, grant Ordoro permission to access your Amazon order information. 1. Make sure you’re the PRIMARY USER of the Amazon CA account 2. Go to https://developer.amazonservices.ca/ 3. Click on Sign up for MWS   4. Enter your Amazon seller account username […]

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Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

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What are Amazon ghost listings and how can I address them?

Did you oversell items on Amazon or find FBA items also listed as FBM items (Fulfilled by Merchant) in the Amazon marketplace? If so, you may have something known as ghost listings.  Topics What is a ghost listing? How are ghost listings created? How can I prevent ghost listings? How do I close ghost listings? […]

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How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

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Can I import my Amazon FBA orders into my Ordoro account?

Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders automatically once a day, please follow these steps: Click the blue Sync button in the top right-hand of your account. Find your Amazon cart. Select the checkbox next to the Import FBA Orders. Select […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

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Amazon Data Protection Policy Compliance

Amazon Web Services has implemented a compliance policy for all third-party integrated applications to remove all PII (Personally Identifiable Information) obtained directly from Amazon after 30 days of shipment. PII consist of the following: Customer or Seller’s name Address E-mail address Phone number What does this mean for Amazon users in Ordoro? Your Amazon order […]

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What does the Deliver By date mean in Ordoro?

The Deliver By date in the Orders List page, and Order Detail page is the Deliver By date that is stated in your Sales Channels. Currently, Ordoro only displays Deliver By dates for Amazon, eBay, and Walmart sales channels. This is the exact last time that an order can be received to the customer according […]

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Can you automatically assign an FBA shipping method to orders?

Yes, you can! Ordoro allows you to automatically assign an FBA shipping method based on the Requested Shipping Method sent over from your sales channels. This works for your automatic dropship and process dropship orders. Follow the instructions below to setup the assignments in Ordoro. 1. Select your buisness in the upper right corner of […]

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