See the quick and easy steps below on how to connect your Amazon UK cart to Ordoro! Note: Before getting started, please log out of all Amazon accounts to ensure you’re adding the correct one. 1. Click on your Company Name -> Account Settings. 2. Navigate to the Sales Channels Settings from the menu on the left side of the page. […]
An in-depth guide for linking your Amazon sales channel with Ordoro. This will include important information needed to sync your account so you can create shipping labels and manage your inventory.
Amazon US and Ordoro setup
See the quick and easy steps below on how to connect your Amazon cart to Ordoro! Notes: Before proceeding, log out of all Amazon accounts to ensure you’re adding the correct one. If you are enrolled in an Amazon beta program or Amazon North America Remote Fulfillment (NARF), please contact our Support team. We can […]
Which Amazon order statuses are downloaded into Ordoro?
By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]
What type of Amazon seller accounts integrate with Ordoro?
Ordoro only integrates with your Amazon US, CA or UK Seller Central / Professional account. Unfortunately, we do not support Amazon Individual accounts at this time. If you’re uncertain of what kind of account you have, please see this Amazon help article with more details. However, that does not mean that you can not use […]
How does Ordoro work with future dated labels and Amazon’s policies?
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
How long do orders take to import once I add a sales channel?
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
Amazon CA and Ordoro setup
See the quick and easy steps below on how to connect your Amazon CA cart to Ordoro! Note: Before getting started, please log out of all Amazon accounts to ensure you’re adding the correct one. 1. Click on your Company Name -> Account Settings. 2. Navigate to the Sales Channels Settings from the menu on the left side of the page. […]
What are Amazon ghost listings and how can I address them?
Have you oversold items on Amazon or found your FBA items also listed as FBM (Fulfilled by Merchant)? If so, you may have something known as ghost listings. Topics What is a ghost listing? 1. Ghost listings occur when a seller lists an item as FBA, but a duplicate FBM product is mistakenly created. 2. […]
When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?
When to update a product’s Fulfillment Channel status All changes must be made in Ordoro first. How to update a single product’s Fulfillment Channel status 1. Disable the inventory sync to Amazon. Click here for details on how to do this in Ordoro. Wait until the Sync button stops spinning to make sure there isn’t […]
How to update Amazon Fulfillment Latency in Ordoro
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]
Can I import my Amazon FBA orders into my Ordoro account?
Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders automatically once a day, please follow these steps: Click the blue Sync button in the top right-hand of your account. Find your Amazon cart. Select the checkbox next to the Import FBA Orders. Select […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
Amazon Data Protection Policy Compliance
Amazon Web Services has implemented a compliance policy for all third-party integrated applications to remove all PII (Personally Identifiable Information) obtained directly from Amazon after 30 days of shipment. PII consist of the following: Customer or Seller’s name Address E-mail address Phone number What does this mean for Amazon users in Ordoro? Your Amazon order […]
What does the Deliver By date mean in Ordoro?
When a customer places an order on a marketplace, there’s an expectation that it will be delivered by a specific date. In Ordoro, we call this the Deliver By date. Topics Which carts import a Deliver By date? Where does the Deliver By date appear in Ordoro? How can I filter and sort orders by […]
Can you automatically assign an FBA shipping method to orders?
Yes, you can! You can map order requested shipping method to FBA shipping methods in the Amazon supplier settings. This works for your automatic dropship and process dropship orders. Follow the instructions below to setup the assignments in Ordoro. 1. Select your business in the upper right corner of Ordoro and select Account Settings. 2. […]