How do Vendor Portals work in Ordoro?

With Ordoro’s powerful dropshipping workflow, users route orders to their suppliers quickly and effectively. In our 10+ years of supporting clients, we heard of other challenges, such as getting tracking numbers from suppliers and knowing supplier’s stock levels. To solve these problems, we created Vendor Portals! Vendor Portals bridge the gap between when the order […]

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What order information is passed to the Vendor Portal?

Need to know the basics of vendor portals? See this help article! When an order is passed from the Merchant account to the Supplier account, Ordoro only sends the required fields for shipping. This can be customized per account but the screenshots below show the default information. Order information sent to Supplier When the order […]

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Can Vendor Portal orders be split in the Supplier accounts?

For Vendor Portals, there may be occasions where the Supplier will need to ship an order in multiple boxes. The Supplier can split an order via Ordoro’s feature seen here. With the latest generation of Vendor Portals, we now offer the option to auto-split the order in the Merchant account should the supplier split the […]

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What’s new with Vendor Portal V2 accounts?

Feature Vendor Portal V1 Vendor Portal V2 Description App feature Hourly Script Ordoro core feature The Vendor Portal V2 has been upgraded to run within the core Ordoro app. It is no longer considered a custom script.  Task timing Hourly Hourly(Option to update to ten minute sync) The Vendor Portal V2, by default, will run […]

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How do tracking numbers sync between Vendor Portals?

In Ordoro, you can set up Vendor Portals to have a Merchant and Supplier account. The Merchant account receives the orders from customers and the Supplier account is used to ship out the orders. When the Supplier ships orders, tracking will sync to the Merchant account. See more details below! Topics How tracking syncs from […]

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How do I map locations in Shopify to Ordoro warehouses for Vendor Portals?

Please follow these instructions to map your ship from location in Shopify to Ordoro’s warehouse. Click on your Company Name in the top right-hand corner of your Ordoro account Select the Sales Channels option Select the Edit option for your Shopify cart Map the Ordoro Warehouse to the Shopify Location and select Save. In the above example, all tracking information from […]

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What are tasks and how do they work with vendor portals?

Ordoro uses a task system to create orders and to manage specific functions between the Merchant and the Supplier accounts. Some tasks fire off instantly while others run at a scheduled interval. This article outlines the task types and the timing. For more information on vendor portals and the terminology, please refer to this help […]

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How are kits handled on Vendor Portals orders?

At this time, sending kits on orders to Vendor Portals is not supported. Here’s how it works. An order with a kit product is imported to the Merchant account. When the order is synced to the Supplier account, Ordoro will send the kit product only. Ordoro will not send the individual components. Example in Ordoro […]

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Can I send the supplier’s SKU on Vendor Portal orders?

Yes! With Ordoro’s powerful Vendor Portal feature, we give you the option to send the SKU the supplier will recognize. This is definitely a more advanced function within the Vendor Portal environment, so it is not enabled as a default. Let’s look at how it works. Why would I need to send the supplier SKU […]

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Which fields or features can be enabled with Vendor Portals?

Vendor Portals are one of Ordoro’s marquee features allowing Merchants to send dropship orders to a unique Ordoro account where the Supplier can ship their orders. What information is passed along with some other adjustable features gives you all the flexibility you need! The purpose of this help article is to provide a comprehensive list […]

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Can I enable my Supplier Vendor Portal to send email tracking notifications?

Yes! The Notify Bill To/Ship To feature can be enabled so that Supplier’s using Ordoro’s Vendor Portals can send white-labeled email notifications when generating shipping labels. This works the same way as outlined in Option 2 here but is not enabled by default. For most Vendor Portal workflows, Merchants have traditionally asked us to restrict […]

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How does inventory sync between Vendor Portals?

Inventory syncing between portals works in the same way as Ordoro writes inventory to your sales channels. The Merchant account acts as the sales channel for the Supplier account in Ordoro, therefore, inventory is able to be synced from the Supplier to the Merchant account. From there, the inventory in the Merchant account can then […]

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What does the notify cart flag do for Vendor Portals?

The notify cart flag for Vendor Portals, tells Ordoro to sync tracking information to your Merchant account when orders are shipped in the Supplier account. This flag will be on for most Vendor Portal accounts unless the account is strictly an inventory syncing Portal.

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