How vendor portals work in Ordoro

With Ordoro’s powerful dropshipping workflow, users route orders to their suppliers quickly and effectively. In our 10+ years of supporting clients, we heard of other challenges, such as getting tracking numbers from suppliers and knowing supplier’s stock levels. To solve these problems, we created our vendor portals! Vendor portals bridge the gap from when the […]

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What order information is passed to the vendor portal?

Need to know the basics of vendor portals? See this help article! When an order is passed from the Merchant account to the Supplier account, Ordoro only sends the required fields for shipping. This can be customized per account but the screenshots below show the default information. Order information sent to Supplier When the order […]

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Can orders be split in the Supplier accounts?

For vendor portals, there may be occasions where the Supplier may need to ship an order in multiple boxes. In most cases, you can split an order via Ordoro’s feature seen here. However, if an order is split in the Supplier portal, the tracking number will not write back to the Merchant account. Orders have […]

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How to cancel vendor portal orders

The information below is sectioned into Vendor Portals vs. Vendor Connect. If you’re uncertain which type you have, reach out to support@ordoro.com. Vendor Portals Once an order has been sent to the Supplier account, any changes made in the Merchant account are not sent. For example, if you cancel an order in the Merchant account, […]

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Does Amazon Seller Fulfilled Prime work with Supplier portals?

Amazon supports multiple fulfillment options. There’s Amazon Fulfilled by Amazon (FBA) as well as Fulfilled by Merchant (FBM). Amazon Seller Fulfilled Prime (SFP) is a hybrid of these two. Amazon SFP allows sellers to display the Prime badge on their listings as long as the sellers adhere to Amazon’s strict shipping standards. Since Amazon closely […]

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Troubleshooting vendor portal issues

Below are a few common vendor portal issues that can come up. In all cases, feel free to reach out to support@ordoro.com for help and guidance. Why isn’t the Merchant order showing up in the Supplier account? Does the order exist in the Merchant’s Ordoro account? The order must first import into the Merchant account […]

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What’s new with Vendor Portal V2 accounts?

Feature Vendor Portal V1 Vendor Portal V2 Description App feature Hourly Script Ordoro core feature The Vendor Portal V2 has been upgraded to run within the core Ordoro app. It is no longer considered a custom script.  Task timing Hourly Hourly(Option to update to ten minute sync) The Vendor Portal V2, by default, will run […]

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