With Ordoro’s powerful dropshipping workflow, users route orders to their suppliers quickly and effectively. In our 10+ years of supporting clients, we heard of other challenges, such as getting tracking numbers from suppliers and knowing supplier’s stock levels. To solve these problems, we created Vendor Portals! Vendor Portals bridge the gap between when the order […]
Please take a look at our support articles regarding any Vendor portal concerns you may have.
What order information is passed to the Vendor Portal?
Need to know the basics of vendor portals? See this help article! When an order is passed from the Merchant account to the Supplier account, Ordoro only sends the required fields for shipping. This can be customized per account but the screenshots below show the default information. Order information sent to Supplier When the order […]
Can Vendor Portal orders be split in the Supplier accounts?
For Vendor Portals, there may be occasions where the Supplier will need to split an order (ex. to ship an order in multiple boxes.) The Supplier can split an order via Ordoro’s feature seen here and the order will be auto-split in the Merchant account. This way, the order records match in the Merchant and […]
Vendor Portals: What happens when you cancel an order in the Merchant account?
NOTE: This feature must be enabled by the Ordoro Support team. Please contact email@example.com if you’d like this enabled. What happens if the order is canceled in the Merchant account? Order imports into the Merchant account. Order is dropshipped in the Merchant account. Order is created in the Supplier account. (Note: Once an order has […]
Does Amazon Seller Fulfilled Prime (Buy Shipping) work with Supplier portals?
What is Amazon Seller Fulfilled Prime (SFP)? Amazon SFP allows sellers to display the Prime badge on their listings as long as the seller adheres to Amazon’s strict shipping standards. These orders must be shipped using Amazon’s Buy Shipping services. In Ordoro, the carrier can be enabled via the instructions here, but SFP orders cannot […]
How do tracking numbers sync between Vendor Portals?
In Ordoro, you can set up Vendor Portals to have a Merchant and Supplier account. The Merchant account receives the orders from customers and the Supplier account is used to ship out the orders. When the Supplier ships orders, tracking will sync to the Merchant account. See more details below! Topics How tracking syncs from […]
How do I map locations in Shopify to Ordoro warehouses for Vendor Portals?
Please follow these instructions to map your ship from location in Shopify to Ordoro’s warehouse. Click on your Company Name in the top right-hand corner of your Ordoro account Select the Sales Channels option Select the Edit option for your Shopify cart Map the Ordoro Warehouse to the Shopify Location and select Save. In the above example, all tracking information from […]
Do canceled orders also get canceled in my supplier’s vendor portal account?
If you would like unshipped orders to cancel in the portal account when canceled in your merchant account then we have you covered! However, this is not set as a default so you will need to contact us at firstname.lastname@example.org to enable this setting. How does the order cancellation work? It’s all very simple! Once […]
What are tasks and how do they work with vendor portals?
Ordoro uses a task system to create orders and to manage specific functions between the Merchant and the Supplier accounts. Some tasks fire off instantly while others run at a scheduled interval. This article outlines the task types and the timing. For more information on vendor portals and the terminology, please refer to this help […]
How are kits handled on Vendor Portals orders?
At this time, sending kits on orders to Vendor Portals is not supported. Here’s how it works. An order with a kit product is imported to the Merchant account. When the order is synced to the Supplier account, Ordoro will send the kit product only. Ordoro will not send the individual components. Example in Ordoro […]
How can I automatically set shipping methods for dropship orders in Vendor Portals?
In Ordoro, you have the ability to send the shipping method your supplier uses by mapping the Requested Shipping Method. This also works for your Vendor Portal Supplier account. To learn more about how this feature works, see this support article. To set this up for your Vendor Portals, follow the steps below. 1. In […]
Can I sync Purchase Orders with Vendor Portals?
At this time, syncing Purchase Order information between the Merchant Account and the Supplier Vendor Portal account is not supported.
Are product images passed to Vendor Portal accounts?
No, we do not support syncing product images from the Merchant account to the Supplier’s Vendor Portal. However, all users can use Update Product Image Data Import to upload product images in Ordoro.
If I archive a product in my account, does it archive in the Vendor Portal?
No, archiving a product in the Merchant Account does not archive the product in the Supplier’s Vendor Portal. Please see this support article for more information on archiving products in Ordoro.
Can I send the supplier’s SKU on Vendor Portal orders?
Yes! With Ordoro’s powerful Vendor Portal feature, we give you the option to send the SKU the supplier will recognize. This is definitely a more advanced function within the Vendor Portal environment, so it is not enabled as a default. Let’s look at how it works. Why would I need to send the supplier SKU […]
Which fields or features can be enabled with Vendor Portals?
Vendor Portals are one of Ordoro’s marquee features allowing Merchants to send dropship orders to a unique Ordoro account where the Supplier can ship their orders. What information is passed along with other adjustable features gives you all the flexibility you need! The purpose of this help article is to provide a comprehensive list of […]
Can I enable my Supplier Vendor Portal to send email tracking notifications?
Yes! The Notify Bill To/Ship To feature can be enabled so that Supplier’s using Ordoro’s Vendor Portals can send white-labeled email notifications when generating shipping labels. This works the same way as outlined in Option 2 here but is not enabled by default. For most Vendor Portal workflows, Merchants have traditionally asked us to restrict […]
How does inventory sync between Vendor Portals?
Inventory syncing between portals works in the same way as Ordoro writes inventory to your sales channels. The Merchant account acts as the sales channel for the Supplier account in Ordoro, therefore, inventory is able to be synced from the Supplier to the Merchant account. From there, the inventory in the Merchant account can then […]
Vendor Portals: How do I manage my Vendor Portal account if I am the Supplier?
When your account is receiving orders from your Vendor Portals, that means that your account is the Supplier account. This is the Supplier-Centric Vendor Portal Setup. Below is an explanation of how this workflow works in Ordoro. In the Supplier-Centric Vendor Portal Setup, Your account will be receiving orders from your Vendor Portals. Each Vendor […]
What does the notify cart flag do for Vendor Portals?
The notify cart flag for Vendor Portals, tells Ordoro to sync tracking information to your Merchant account when orders are shipped in the Supplier account. This flag will be on for most Vendor Portal accounts unless the account is strictly an inventory syncing Portal.
What user permission restrictions are available for my Vendor Portal accounts?
You can restrict what features your Vendor portal account can use. The restrictions are: 1. Orders 2. Products 3. Purchas Orders 4. Analytics 5. Settings 6. Admin Settings These restrictions coincide with the user settings in Ordoro. Click here for details on what each restriction does. See the image below to compare the Portal Restriction […]
Can I send the Supplier’s Unit Cost on Vendor Portal orders?
With Ordoro’s Vendor Portals, you have the option to send the Supplier Unit Cost for a product on an order sent to a Supplier Vendor Portal. This can be helpful if your supplier wants to use their own price for products. With this setting enabled, Ordoro will send the Supplier Unit Cost in the Item […]