With Ordoro’s powerful dropshipping workflow, users route orders to their suppliers quickly and effectively. In our 10+ years of supporting clients, we heard of other challenges, such as getting tracking numbers from suppliers and knowing supplier’s stock levels. To solve these problems, we created Vendor Portals! Vendor Portals bridge the gap between when the order […]
Need to know the basics of vendor portals? See this help article! When an order is passed from the Merchant account to the Supplier account, Ordoro only sends the required fields for shipping. This can be customized per account but the screenshots below show the default information. Order information sent to Supplier When the order […]
For Vendor Portals, there may be occasions where the Supplier will need to ship an order in multiple boxes. The Supplier can split an order via Ordoro’s feature seen here. With the latest generation of Vendor Portals, we now offer the option to auto-split the order in the Merchant account should the supplier split the […]
NOTE: This feature must be enabled by the Ordoro Support team. Please contact firstname.lastname@example.org if you’d like this enabled. What happens if the order is canceled in the Merchant account? Order imports into the Merchant account. Order is dropshipped in the Merchant account. Order is created in the Supplier account. (Note: Once an order has […]
What is Amazon Seller Fulfilled Prime (SFP)? Amazon SFP allows sellers to display the Prime badge on their listings as long as the seller adheres to Amazon’s strict shipping standards. These orders must be shipped using Amazon’s Buy Shipping services. In Ordoro, the carrier can be enabled via the instructions here, but SFP orders cannot […]
Feature Vendor Portal V1 Vendor Portal V2 Description App feature Hourly Script Ordoro core feature The Vendor Portal V2 has been upgraded to run within the core Ordoro app. It is no longer considered a custom script. Task timing Hourly Hourly(Option to update to ten minute sync) The Vendor Portal V2, by default, will run […]
Please follow these instructions to map your ship from location in Shopify to Ordoro’s warehouse. Click on your Company Name in the top right-hand corner of your Ordoro account Select the Sales Channels option Select the Edit option for your Shopify cart Map the Ordoro Warehouse to the Shopify Location and select Save. In the above example, all tracking information from […]
If you would like unshipped orders to cancel in the portal account when canceled in your merchant account then we have you covered! However, this is not set as a default so you will need to contact us at email@example.com to enable this setting. How does the order cancellation work? It’s all very simple! Once […]
Ordoro uses a task system to create orders and to manage specific functions between the merchant and the supplier accounts. Some tasks fire off instantly while others run at a scheduled interval. This article outlines the task types and the timing. For more information on vendor portals and the terminology, please refer to this help […]
At this time, syncing Purchase Order information between the Merchant Account and the Supplier Vendor Portal account is not supported.
No, we do not support syncing product images from the Merchant account to the Supplier’s Vendor Portal. However, all users can use Update Product Image Data Import to upload product images in Ordoro.
No, archiving a product in the Merchant Account does not archive the product in the Supplier’s Vendor Portal. Please see this support article for more information on archiving products in Ordoro.
Yes! With Ordoro’s powerful Vendor Portal feature, we give you the option to send the SKU the supplier will recognize. This is definitely a more advanced function within the Vendor Portal environment, so it is not enabled as a default. Let’s look at how it works. Why would I need to send the supplier SKU […]