Can I request a package pickup from DHL Express?

If you’re using Ordoro for managing your shipments but need to schedule a pickup with DHL, please visit DHL’s website. You can create the labels in Ordoro first and then enter either your DHL Waybill or Account Number on their site to complete the process. Other helpful information for scheduling the pickup:

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What is the difference between DHL eCommerce and DHL Express?

DHL eCommerce and DHL Express are two separate companies owned by the same parent: Deutsche Post DHL Group. Ordoro supports integrations with both carriers. This article details the differences between the two and what services Ordoro supports. If you already have a DHL account and need to connect it to Ordoro, refer to these help […]

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Can I add VAT or IOSS tax information for my international shipments?

If you’re stepping into the world of international shipping, knowing how to handle tax information like VAT, IOSS, or other Tax Identification Numbers (TIN / EIN) can be a game changer. Good news! If you’re using Ordoro, you can easily add these tax numbers for certain carriers, making your shipping process smoother and keeping everything […]

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Can I select who pays for duties for DHL international shipments?

DHL has different options on who pays duties and taxes for international shipments. See this support article to understand the difference between Payor and Duties Payor. Topics How to set Payor and Duties Payor Setting a preset for Payor and Duties How to set Payor and Duties Payor 1. When you are creating a shipping label on […]

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How do I use DHL Paperless Customs for labels?

DHL Paperless allows its users to submit customs documents electronically without a need for additional paperwork. This is valid for supported countries. Please click here to see a list of accepted countries. How do I submit DHL Paperless customs declaration in Ordoro? DHL Paperless Customs forms are the default in Ordoro, so the standard international […]

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How do I set up DHL Express in Ordoro?

Ordoro supports DHL Express international shipping to 120,000 destinations in over 220 countries and territories worldwide. To connect your DHL Express account all you will need is your Payment Account Number. See details below. Topics DHL Express setup How DHL Express rates appear DHL Express Setup Click Your Company Name -> Account Settings. Under Integrations […]

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How do I set up my shippers?

Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]

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