Contact Ordoro Support for help Yes, please contact Ordoro Support so we can assist! We’ll make a backend update to your Ordoro account and send you the IP address to whitelist. Why would I need to whitelist an IP address? When utilizing self-hosted carts (like WooCommerce, Magento, Shopsite, etc.), your server administrator may enable additional […]
Setting up your sales channels with Ordoro is easy. You will be able to keep track of and create new orders, check on inventory, manage shipping and tracking, and much more all under one roof with Ordoro.
How do I export products from BigCommerce?
Sometimes it is helpful to export your BigCommerce products for troubleshooting. Please follow the directions below on how to do this. 1. Log into your BigCommerce account. 2. Select the Products tab and then Export Products. 3. Select Bulk Edit and then click continue. Follow the prompts to download the CSV file.
How do I turn off Shipping Notifications in BigCommerce?
To update your BigCommerce email notifications to your customers, you will follow these steps: Log in to BigCommerce Go to Set up & Tools Select Checkout Uncheck/Check the notifications you’d like your customers to receive You can also choose to have Ordoro send your customers an email with the tracking information. To do so, you’ll […]
How can I export my WooCommerce product information from WooCommerce?
To download your WooCommerce listing information, please follow these steps: Log in to your WooCommerce cart Go to CSV Import Suite Click the Export Products tab Click Export Products For more information on downloadable information from WooCommerce, visit this WooCommerce Support page.
How can I export my 3DCart listing information from 3DCart?
To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.
How does Ordoro work with future dated labels and Amazon’s policies?
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
Which BigCommerce order statuses are downloaded into Ordoro?
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?
When to update a product’s Fulfillment Channel status All changes must be made in Ordoro first. How to update a single product’s Fulfillment Channel status 1. Disable the inventory sync to Amazon. Click here for details on how to do this in Ordoro. Wait until the Sync button stops spinning to make sure there isn’t […]
How to update Amazon Fulfillment Latency in Ordoro
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]
How do I delete a sales channel, supplier, user, or warehouse?
As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, valuable order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article […]
Which Walmart order statuses are downloaded into Ordoro?
Ordoro imports orders in the following status: Ordered When Ordoro imports new orders, Ordoro will also mark the orders as Acknowledged to meet Walmart’s standard of acknowledging orders within four hours. See this help article for more information about auto-acknowledgment. If you need Ordoro to import orders that are in Acknowledged status, please email us at […]
Does Ordoro acknowledge Walmart orders?
Per Walmart’s standards, Ordoro automatically acknowledges orders once they import into our system. In Walmart Seller Center, the order will change from Ordered to Acknowledged. Why is Acknowledging orders important? See the information below from Walmart’s FAQ. Please note, Ordoro is connected to Walmart via the API. Q: How soon do I have to acknowledge […]
Shopify Locations and Ordoro Setup
Shopify has a feature called Locations to track inventory in different places. See Shopify’s help articles regarding Locations if you have questions or reach out to Shopify Support. Notes: How to map Shopify Locations in Ordoro 1. First, reauthorize your Shopify cart in Ordoro. This ensures Ordoro has current Location info from Shopify. 2. Next, […]
Can I import orders with multiple shipping addresses?
Yes, Ordoro can import orders with multiple shipping addresses. Currently, this is only available for BigCommerce and 3Dcart Sales Channels. When importing orders with multiple addresses for shipments in Ordoro, you will notice that a new order is created for each shipping destination. For example, order 318 imports into Ordoro from BigCommerce with two Ship-To […]
What happens when a sales channel is archived?
Instead of deleting a sales channel, we recommend you archive it instead. By archiving the cart, you retain the sales history for metrics and reference. To archive or unarchive a cart, please contact Ordoro Support at firstname.lastname@example.org. The list below explains the changes when a cart is archived. Topics Settings 1. The sales channel will […]