Can I whitelist Ordoro’s IP address for all API requests?

Yes and No. Ordoro uses an assortment of servers . You may be getting notifications of ‘unknown computer’ trying to access your sales channel. Please contact Ordoro Support so that we can confirm this is our App. It is possible to whitelist our commonly used IP addresses. If you don’t know what any of that means, […]

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How do I modify customer email settings in BigCommerce?

When a label is created in Ordoro, we consider that order shipped.  At that point, we send the tracking number back to BigCommerce and then BigCommerce notifies your customer via email. Depending on your business, you may want to modify the emails your customers receive from BigCommerce.  You may not want them to receive an […]

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How do I export products from BigCommerce?

Sometimes it is helpful to export your BigCommerce products for troubleshooting.  Please follow the directions below on how to do this. 1.  Log into your BigCommerce account. 2.  Select the Products tab and then Export Products. 3.  Select Bulk Edit and then click continue.  Follow the prompts to download the CSV file.

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How do I grant view-only access into my BigCommerce account?

There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account.  This will help us research issues and gather valuable information. 1.  Log into your BigCommerce account 2.  Select “Users” in the top right corner.  Then “Create a User Account”. 3.  Choose a username […]

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How do I turn off Shipping Notifications in BigCommerce?

To update your BigCommerce email notifications to your customers, you will follow these steps: Log in to BigCommerce Go to Set up & Tools Select Checkout Uncheck/Check the notifications you’d like your customers to receive You can also choose to have Ordoro send your customers an email with the tracking information. To do so, you’ll […]

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How can I export my 3DCart listing information from 3DCart?

To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.

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Which BigCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

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How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, deleting any of those settings also removes valuable order history associated with them. In some cases, we can archive the item instead of deleting it. This will keep the associated data (like orders) but prevent new […]

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Which Walmart order statuses are downloaded into Ordoro?

Ordoro imports orders in the following status: Ordered When Ordoro imports new orders, Ordoro will also mark the orders as Acknowledged to meet Walmart’s standard of acknowledging orders within four hours. See this help article for more information about auto-acknowledgment. If you need Ordoro to import orders that are in Acknowledged status, please email us at […]

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Does Ordoro acknowledge Walmart orders?

Per Walmart’s standards, Ordoro will automatically acknowledge an order once it is imported into Ordoro. In Walmart Seller Center, the order will change from ‘Ordered’ to ‘Acknowledge.’ It’s important to have automatic sync enabled to ensure your orders are acknowledged within the required 4-hour time period. To set up hourly autosync in Ordoro, see this help […]

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Shopify Locations and Ordoro Setup

Shopify has recently released its Locations feature where you can track inventory in multiple locations within the Shopify cart.  If you have any questions about the Locations feature and how to enable this feature for your Shopify cart, please contact Shopify Support. Please follow these steps to setup your Ordoro Warehouse and Shopify Location mappings: […]

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Can I import orders with multiple shipping addresses?

Yes, Ordoro can import orders with multiple shipping addresses. Currently, this is only available for BigCommerce and 3Dcart Sales Channels. When importing orders with multiple addresses for shipments in Ordoro, you will notice that a new order is created for each shipping destination. For example, order 318 imports into Ordoro from BigCommerce with two Ship-To […]

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