Yes and No. Ordoro uses an assortment of servers . You may be getting notifications of ‘unknown computer’ trying to access your sales channel. Please contact Ordoro Support so that we can confirm this is our App. It is possible to whitelist our commonly used IP addresses. If you don’t know what any of that means, […]
When a label is created in Ordoro, we consider that order shipped. At that point, we send the tracking number back to BigCommerce and then BigCommerce notifies your customer via email. Depending on your business, you may want to modify the emails your customers receive from BigCommerce. You may not want them to receive an […]
Sometimes it is helpful to export your BigCommerce products for troubleshooting. Please follow the directions below on how to do this. 1. Log into your BigCommerce account. 2. Select the Products tab and then Export Products. 3. Select Bulk Edit and then click continue. Follow the prompts to download the CSV file.
There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account. This will help us research issues and gather valuable information. 1. Log into your BigCommerce account 2. Select “Users” in the top right corner. Then “Create a User Account”. 3. Choose a username […]
To update your BigCommerce email notifications to your customers, you will follow these steps: Log in to BigCommerce Go to Set up & Tools Select Checkout Uncheck/Check the notifications you’d like your customers to receive You can also choose to have Ordoro send your customers an email with the tracking information. To do so, you’ll […]
To download your WooCommerce listing information, please follow these steps: Log in to your WooCommerce cart Go to CSV Import Suite Click the Export Products tab Click Export Products For more information on downloadable information from WooCommerce, visit this WooCommerce Support page.
To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.
No. Amazon does not recognize if a tracking number is for 1 product in the order or the whole order. Once a tracking number has been written back to your order in Amazon, the whole order will be marked as shipped.
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
**ALL CHANGES NEED TO BE MADE IN ORDORO FIRST** How to update a single product’s Fulfillment Channel status: Disable the inventory sync to Amazon and wait until the sync button stops spinning to make sure there isn’t an already running inventory sync task. Click on the Products tab in the green bar. Search for the SKU […]
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]
There are times when you may discontinue working with a particular sales channel, supplier, user, and/or warehouse. However, deleting any of those settings can lead to loosing valuable order history data associated with them. Hence, if you find yourself desperately looking for the delete button, simply email email@example.com and let us know what you want to be […]
Ordoro imports orders with the following statuses: Ordered Acknowledged When we import New orders, we mark them as Acknowledged to meet Walmart’s standard of acknowledging orders within 4-hours. See this help article for more information about auto-acknowledgment.
Per Walmart’s standards, Ordoro will automatically acknowledge an order once it is imported into Ordoro. In Walmart Seller Center, the order will change from ‘Ordered’ to ‘Acknowledge.’ It’s important to have automatic sync enabled to ensure your orders are acknowledged within the required 4-hour time period. To set up hourly autosync in Ordoro, see this help […]