Contact Ordoro Support for help Yes, please contact Ordoro Support so we can assist! We’ll make a backend update to your Ordoro account and send you the IP address to whitelist. Why would I need to whitelist an IP address? When utilizing self-hosted carts (like WooCommerce, Magento, Shopsite, etc.), your server administrator may enable additional […]
When a label is created in Ordoro, we consider that order shipped. At that point, we send the tracking number back to BigCommerce and then BigCommerce notifies your customer via email. Depending on your business, you may want to modify the emails your customers receive from BigCommerce. You may not want them to receive an […]
Sometimes it is helpful to export your BigCommerce products for troubleshooting. Please follow the directions below on how to do this. 1. Log into your BigCommerce account. 2. Select the Products tab and then Export Products. 3. Select Bulk Edit and then click continue. Follow the prompts to download the CSV file.
There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account. This will help us research issues and gather valuable information. 1. Log into your BigCommerce account 2. Select “Users” in the top right corner. Then “Create a User Account”. 3. Choose a username […]
To update your BigCommerce email notifications to your customers, you will follow these steps: Log in to BigCommerce Go to Set up & Tools Select Checkout Uncheck/Check the notifications you’d like your customers to receive You can also choose to have Ordoro send your customers an email with the tracking information. To do so, you’ll […]
To download your WooCommerce listing information, please follow these steps: Log in to your WooCommerce cart Go to CSV Import Suite Click the Export Products tab Click Export Products For more information on downloadable information from WooCommerce, visit this WooCommerce Support page.
To download your 3DCart listing information, please follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support page.
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
When to update a product’s Fulfillment Channel status All changes must be made in Ordoro first. How to update a single product’s Fulfillment Channel status 1. Disable the inventory sync to Amazon. Click here for details on how to do this in Ordoro. Wait until the Sync button stops spinning to make sure there isn’t […]
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]
As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, valuable order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article […]
Ordoro imports orders in the following status: Ordered When Ordoro imports new orders, Ordoro will also mark the orders as Acknowledged to meet Walmart’s standard of acknowledging orders within four hours. See this help article for more information about auto-acknowledgment. If you need Ordoro to import orders that are in Acknowledged status, please email us at […]
Per Walmart’s standards, Ordoro will automatically acknowledge an order once it is imported into Ordoro. In Walmart Seller Center, the order will change from ‘Ordered’ to ‘Acknowledge.’ It’s important to have automatic sync enabled to ensure your orders are acknowledged within the required 4-hour time period. To set up hourly autosync in Ordoro, see this help […]
Shopify has a feature called Locations to track inventory in different places. See Shopify’s help articles regarding Locations if you have questions or reach out to Shopify Support. Notes: Even if there is one Location in Shopify, you must map it in Ordoro. Otherwise, tracking and/or inventory won’t sync correctly. Also, if you change Locations […]
Yes, Ordoro can import orders with multiple shipping addresses. Currently, this is only available for BigCommerce and 3Dcart Sales Channels. When importing orders with multiple addresses for shipments in Ordoro, you will notice that a new order is created for each shipping destination. For example, order 318 imports into Ordoro from BigCommerce with two Ship-To […]
Instead of deleting a sales channel, we recommend you archive it instead. By archiving the cart, you retain the sales history for metrics and reference. To archive or unarchive a cart, please contact Ordoro Support at firstname.lastname@example.org. The list below explains the changes when a cart is archived. Topics Settings Orders Products Analytics Settings 1. […]