Can I whitelist Ordoro’s IP address for all API requests?

Yes and No. Ordoro uses an assortment of servers . You may be getting notifications of ‘unknown computer’ trying to access your sales channel. Please contact Ordoro Support so that we can confirm this is our App. It is possible to whitelist our commonly used IP addresses. If you don’t know what any of that means, […]

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How do I modify customer email settings in BigCommerce?

When a label is created in Ordoro, we consider that order shipped.  At that point, we send the tracking number back to BigCommerce and then BigCommerce notifies your customer via email. Depending on your business, you may want to modify the emails your customers receive from BigCommerce.  You may not want them to receive an […]

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How do I export products from BigCommerce?

Sometimes it is helpful to export your BigCommerce products for troubleshooting.  Please follow the directions below on how to do this. 1.  Log into your BigCommerce account. 2.  Select the Products tab and then Export Products. 3.  Select Bulk Edit and then click continue.  Follow the prompts to download the CSV file.

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How do I grant view-only access into my BigCommerce account?

There may be times when it will be helpful for the Ordoro Support team to have view-only access to your BigCommerce account.  This will help us research issues and gather valuable information. 1.  Log into your BigCommerce account 2.  Select “Users” in the top right corner.  Then “Create a User Account”. 3.  Choose a username […]

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How do I turn off Shipping Notifications in BigCommerce?

To update your BigCommerce email notifications to your customers, you will follow these steps: Log in to BigCommerce Go to Set up & Tools Select Checkout Uncheck/Check the notifications you’d like your customers to receive You can also choose to have Ordoro send your customers an email with the tracking information. To do so, you’ll […]

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How can I export my 3DCart listing information from 3DCart?

To download your 3DCart listing information, you will follow these steps: Log in to your 3DCart Go to Products Click on Export/Import Click Export Data next to the data type you’d like to download Click on Click Here Click Open when the modal pops up For more information on downloadable information from 3DCart, visit this 3DCart Support […]

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How do I fix the error “eBay authentication token has expired”?

eBay requires that you reauthorize your integrations once a year. If your authentication token has expired, all you’ll have to do is: 1. Log in to your Ordoro account 2. Go to your Settings in the top right hand corner and click Sales Channels 3. Click Edit next to eBay 4. Click Reauthorize 5. A pop-up will appear explaining […]

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Can I choose which order statuses are imported from BigCommerce?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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When and how do I update the Amazon Fulfillment Latency in Ordoro?

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]

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Analytics – Top Sellers (top selling products)

To see an overview view of all the different sections in Ordoro Analytics, see this article. The Top Sellers display the top 20 best selling products in your business. You can filter this list by date range, by sales channel, and by supplier (or brand). The Top Selling products are calculated by filtering down to […]

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How do I delete a sales channel, supplier, user, or warehouse?

There are times when you may discontinue working with a particular sales channel, supplier, user, and/or warehouse. However, deleting any of those settings can lead to loosing valuable order history data associated with them. Hence, if you find yourself desperately looking for the delete button, simply email support@ordoro.com and let us know what you want to be […]

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