Configuring your Ordoro account

This article lists the first steps you’ll take to get your Ordoro account up and running. Step 1: Link your shopping cart(s) with Ordoro This will allow Ordoro to download products and orders from your carts as well as write back tracking numbers and inventory. See the links below on how to set up with […]

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How do I import inventory / products into Ordoro?

If you have just signed up for an Ordoro account, then your products (and orders) are automatically imported into Ordoro during the signup process. If you add new products in your sales channels, and want to import them into Ordoro, follow the steps below. 1. Click on the blue ‘Sync’ button in the top right, […]

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How do I setup Suppliers?

If you are using Ordoro for dropshipping or for restocking products, you need to configure your suppliers within Ordoro. Configuring that information is easy! Below are steps to configure your suppliers.   1. Click on your Company Name in the top right-hand corner of the screen. 2. From the dropdown select Account Settings.      3. […]

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How do I use the Data Import?

You can use Ordoro’s Data import feature for many bulk tasks, such as updating product weights and inventory quantities in bulk creating and updating supplier info assigning dropship suppliers in bulk creating new products archiving and unarchiving products in bulk creating manual orders updating orders with shipment tracking information updating warehouse product information etc. Just follow […]

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How do I delete a tag from Ordoro?

In the Orders Tab, to delete a tag from either your Awaiting Fulfillment, Shipped, Cancelled, or All sub tabs, follow these steps: 1. Click on Tags from the Filter Options 2. Hover the mouse on the Tag you wish to delete. 3. Click on the trash can icon to delete the tag. 4. You’ll receive a final confirmation […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. There are two ways to connect your Magento cart to Ordoro, depending on what version of Magento 2 that you have. MAGENTO WITHOUT TWO FACTOR AUTHENTICATION […]

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How do I display my company logo on my shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it     To apply your logo to your shipping labels make sure you have uploaded your logo into Ordoro. Ordoro uses the logo saved in the Packing Lists settings for this feature. […]

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How do I setup User Permissions?

User Permissions are a great way to limit what individual users can view within Ordoro. Admins will have full access and will determine which of the following sections each user can view: Orders Return Orders Products POs Analytics Settings The email address used when the account was created is automatically an admin user. Note: User Permissions […]

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How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, deleting any of those settings also removes valuable order history associated with them. In some cases, we can archive the item instead of deleting it. This will keep the associated data (like orders) but prevent new […]

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How to find your Ordoro Support Pin

When contacting our Support team, we can quickly find your account by referencing your Support Pin. To locate your Support Pin, go to Settings in the top right corner of your account. The pin will be in the dropdown. See the screenshot below.

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How to set up the InstaPrint feature in Ordoro

The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]

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Ordoro’s QuickBooks Online Integration

Ordoro now offers a built in integration to QuickBooks online that passes basic order data over to your QuickBooks online account. How do I setup the connection? 1 – Click on you business name and click on Account Settings –> Accounting 2 – Select the Add an Integration option to pull up the connection options. […]

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How do I set up my Packing List(s)?

Since Ordoro focuses on being a multichannel solution, we offer the option to configure several packing list profiles — each with its own name and brand — to serve your multi-platform needs. To configure your Packing List(s), follow these steps: Click on your Company Name on the top right-hand corner of your Ordoro account and then […]

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Set up your company information

1. GENERAL First set up the general information for your company. Go to Settings->General. Go to your business name Click on Account Settings And fill out the General Settings info and click Save. Here is what these fields are used for – Email used for outgoing messages: this email address will be used when sending […]

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How “Ship From Alias” works

The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name. If you choose not to utilize Ship From Alias, the return address name will default to the warehouse name. How Ship From Alias […]

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Can I select which users can adjust/update inventory in Ordoro?

Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]

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How can I enable Shippability in Ordoro?

Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]

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How do you Archive/Unarchive a Shipper in Ordoro?

Ordoro gives users the ability to archive Shippers in your account, thereby removing the Shipper from the Carriers listed when creating a label in Ordoro. Users can also complete the opposite action in Ordoro, and unarchive an archived Shipper. NOTE: This is only available for non-USPS Shippers in Ordoro. Please contact support@ordoro.com if you would […]

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