Configuring your Ordoro account

This article lists the first steps you’ll take to get your Ordoro account up and running. Step 1: Link your shopping cart(s) with Ordoro This will allow Ordoro to download products and orders from your carts as well as write back tracking numbers and inventory. See the links below on how to set up with […]

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How do I import new products from my sales channel into Ordoro?

Whenever you add a new sales channel to Ordoro, your products are automatically imported into your account. When you add new products to your sales channels, it’s easy to import them into Ordoro. How to set up autosync to import products 1. Click on the blue Sync button located in the upper right-hand corner of […]

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How do I set up suppliers?

If you are using Ordoro for dropshipping or restocking products, it is important set suppliers settings within the platform. This allows you to manage your suppliers, track inventory levels, and automate the process of reordering products. Topics How to add a supplier 1. Click on your Company Name in the top right-hand corner of the screen. […]

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How do I use the Data Import?

Ordoro provides a user-friendly interface for creating or updating orders, products, tracking numbers, and more. However, in cases where bulk updates are required, our Data Import feature is the perfect solution. By uploading CSV files, users can quickly and efficiently make large-scale changes to orders and products, streamlining their workflow and saving valuable time. Related […]

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How do I delete an order or purchase order tag from Ordoro?

Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento with two-factor authentication […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I setup User Permissions?

User Permissions are a great way to limit what individual users can view within Ordoro.  Other resources: Topics Admin Users Admins in Ordoro have full access and can set what each user can view in Ordoro. 1. Click on your company name in the top right corner and select Account Settings from the dropdown. 2. […]

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How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: However, order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article to archive users. Otherwise, send us a Support […]

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How to set up the InstaPrint feature in Ordoro

The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]

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Set up your company information

1. GENERAL First set up the general information for your company. Go to Settings->General. Go to your business name Click on Account Settings And fill out the General Settings info and click Save. Here is what these fields are used for – Email used for outgoing messages: this email address will be used when sending […]

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How do I set up warehouses?

The warehouse in Ordoro is vital to creating shipping labels. This is the origin address used for your labels. You can also set up multiple warehouses if shipping from different locations. 1. Click on your Company Name -> Account Settings. 2. Go to Warehouses. 3. Click Edit, enter location information, and click Save. This address will be […]

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How “Ship From Alias” works

Topics How Ship From Alias works The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name. If you choose not to utilize Ship From Alias, the return address name will use the warehouse […]

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Can I select which users can adjust/update inventory in Ordoro?

Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]

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How can I enable Shippability in Ordoro?

Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]

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How do you Archive/Unarchive a Shipper in Ordoro?

Ordoro gives users the ability to archive Shippers in your account, thereby removing the Shipper from the Carriers listed when creating a label in Ordoro. Users can also complete the opposite action in Ordoro, and unarchive an archived Shipper. NOTE: This is only available for non-USPS Shippers in Ordoro. Please contact support@ordoro.com if you would […]

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I forgot my Ordoro password. How do I reset it?

With as many apps as we all use these days, it’s easy to forget a password. You can either use a password manager like LastPass or 1Password to manage, or you can reset your password easily in Ordoro. See the different ways below. Note: The link in the password reset email is valid for 30 […]

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How can I archive a user?

Ordoro allows for unlimited users* so each team member can log in. It’s helpful to track who has shipped each order or updated inventory quantities. However, you may need to disable users’ access because they’ve left the company or moved to a different department. This article lists the steps to archive a user. * For […]

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How do Reports work in Ordoro?

If you’re using reports to track and analyze data, you know how important it is to have the right features to get the job done. That’s why we’re excited to announce our enhanced reports, which now come with new features like scheduling and a centralized export location. With scheduling, you can now set up your […]

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How do I update the Principal State of Business?

If you’re a customer based in the United States, your principal place of business refers to your company’s primary location or where you conduct the majority of your business activities. When setting up a warehouse in Ordoro for the first time, the state you enter will be saved as your Principal State of Business. If […]

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