This article lists the first steps you’ll take to get your Ordoro account up and running. Step 1: Link your shopping cart(s) with Ordoro This will allow Ordoro to download products and orders from your carts as well as write back tracking numbers and inventory. See the links below on how to set up with […]
Ordoro Settings
Welcome to the Ordoro. We are so glad to have you join our awesome family! Please take a look at our detailed and in-depth articles containing instructions on how to get started setting up your Ordoro account. If you have any questions that are not addressed below, please send us an email or give us a call. Enjoy and Happy Shipping!
How do I import inventory / products into Ordoro?
If you have just signed up for an Ordoro account, then your products (and orders) are automatically imported into Ordoro during the signup process. If you add new products in your sales channels, and want to import them into Ordoro, follow the steps below. 1. Click on the blue ‘Sync’ button in the top right, […]
How do I set up suppliers?
If you are using Ordoro for dropshipping or restocking products, it is important to configure your suppliers within the platform. This allows you to manage your suppliers, track inventory levels, and automate the process of reordering products. Topics How to add a supplier 1. Click on your Company Name in the top right-hand corner of the […]
How do I use the Data Import?
You can use Ordoro’s Data import feature for many bulk tasks, such as Creating manual orders Updating orders with shipment tracking information Updating product weights and inventory quantities in bulk Creating and updating supplier info Assigning dropship suppliers in bulk Archiving and unarchiving products in bulk Etc. How to use Data Import 1. Go to […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
Can I customize the verbiage on my packing list using HTML?
Yes! If you are editing the Custom Text or Footer Message on your Packing List and want to make it more custom, you can update the text using basic HTML. For a list of HTML codes and what they do, you can visit this article.
How do I delete an order or purchase order tag from Ordoro?
Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]
Checklist for Upgrading Account from BASIC to PRO
Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]
Magento 2.0 and Ordoro Setup
Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento steps Ordoro steps […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I setup User Permissions?
User Permissions are a great way to limit what individual users can view within Ordoro. Other resources: Topics Admin Users Admins in Ordoro have full access and can set what each user can view in Ordoro. 1. Click on your company name in the top right corner and select Account Settings from the dropdown. 2. […]
How do I delete a sales channel, supplier, user, or warehouse?
As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, valuable order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
How to find your Ordoro Support Pin
When contacting Support, your Support Pin helps us quickly find your account. To locate your Support Pin:
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
Set up your company information
1. GENERAL First set up the general information for your company. Go to Settings->General. Go to your business name Click on Account Settings And fill out the General Settings info and click Save. Here is what these fields are used for – Email used for outgoing messages: this email address will be used when sending […]
How do I set up warehouses?
The warehouse in Ordoro is vital to creating shipping labels. This is the origin address used for your labels. You can also set up multiple warehouses if shipping from different locations. 1. Click on your Company Name -> Account Settings. 2. Go to Warehouses. 3. Click Edit, enter location information, and click Save. This address will be […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Select your […]
How “Ship From Alias” works
Topics How Ship From Alias works The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name. If you choose not to utilize Ship From Alias, the return address name will use the warehouse […]
Can I select which users can adjust/update inventory in Ordoro?
Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]
How can I enable Shippability in Ordoro?
Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]
How do you Archive/Unarchive a Shipper in Ordoro?
Ordoro gives users the ability to archive Shippers in your account, thereby removing the Shipper from the Carriers listed when creating a label in Ordoro. Users can also complete the opposite action in Ordoro, and unarchive an archived Shipper. NOTE: This is only available for non-USPS Shippers in Ordoro. Please contact support@ordoro.com if you would […]
I forgot my Ordoro password. How do I reset it?
With as many apps as we all use these days, it’s easy to forget a password. You can either use a password manager like LastPass or 1Password to manage, or you can reset your password easily in Ordoro. See the different ways below. Note: The link in the password reset email is valid for 30 […]
How can I archive a user?
Ordoro allows for unlimited users* so each team member can log in. It’s helpful to track who has shipped each order or updated inventory quantities. However, you may need to disable users’ access because they’ve left the company or moved to a different department. This article lists the steps to archive a user. * For […]
How do Reports work in Ordoro?
If you’re using reports to track and analyze data, you know how important it is to have the right features to get the job done. That’s why we’re excited to announce our enhanced reports, which now come with new features like scheduling and a centralized export location. With scheduling, you can now set up your […]