Configuring your Ordoro account

This article lists the first steps you’ll take to get your Ordoro account up and running. Step 1: Link your shopping cart(s) with Ordoro This will allow Ordoro to download products and orders from your carts as well as write back tracking numbers and inventory. See the links below on how to set up with […]

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How do I import inventory / products into Ordoro?

If you have just signed up for an Ordoro account, then your products (and orders) are automatically imported into Ordoro during the signup process. If you add new products in your sales channels, and want to import them into Ordoro, follow the steps below. 1. Click on the blue ‘Sync’ button in the top right, […]

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How do I setup Suppliers?

If you are using Ordoro for dropshipping or for restocking products, you need to configure your suppliers within Ordoro. Configuring that information is easy! Below are steps to configure your suppliers.   1. Click on your Company Name in the top right-hand corner of the screen. 2. From the dropdown select Account Settings.      3. […]

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How do I use the Data Import?

You can use Ordoro’s Data import feature for many bulk tasks, such as Creating manual orders Updating orders with shipment tracking information Updating product weights and inventory quantities in bulk Creating and updating supplier info Assigning dropship suppliers in bulk Archiving and unarchiving products in bulk Etc. How to use Data Import 1. Go to […]

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How do I delete a tag from Ordoro?

In the Orders Tab, to delete a tag from either your Awaiting Fulfillment, Shipped, Cancelled, or All sub tabs, follow these steps: 1. Click on Tags from the Filter Options 2. Hover the mouse on the Tag you wish to delete. 3. Click on the trash can icon to delete the tag. 4. You’ll receive a final confirmation […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento steps Ordoro steps […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I setup User Permissions?

User Permissions are a great way to limit what individual users can view within Ordoro. Admins will have full access and will determine which of the following sections each user can view: Orders Return Orders Products POs Analytics Settings The email address used when the account was created is automatically an admin user. Note: User Permissions […]

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How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, valuable order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article […]

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How to find your Ordoro Support Pin

When contacting Support, we can quickly find your account if you reference the Support Pin. To locate your Support Pin: Go to Settings in the top corner of your account. The pin will be in the dropdown. See the screenshot below.

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How to set up the InstaPrint feature in Ordoro

The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]

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Ordoro’s QuickBooks Online Integration

Ordoro can connect to QuickBooks Online and will pass basic order data. A Sales Receipt will be created in Quickbooks for your order. See below for what information we send and how to link your accounts. Topics What information is sent to Quickbooks List of data Ordoro passes to Quickbooks How to setup Quickbooks Online […]

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Set up your company information

1. GENERAL First set up the general information for your company. Go to Settings->General. Go to your business name Click on Account Settings And fill out the General Settings info and click Save. Here is what these fields are used for – Email used for outgoing messages: this email address will be used when sending […]

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How “Ship From Alias” works

Topics How Ship From Alias works How to set up Ship From Alias Workflow example Automating Profiles How Ship From Alias works The Ship From Alias specifies the return address name before you create the label. The warehouse will determine the address, and the Ship From Alias is where you can change the name. If […]

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Can I select which users can adjust/update inventory in Ordoro?

Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]

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How can I enable Shippability in Ordoro?

Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]

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How do you Archive/Unarchive a Shipper in Ordoro?

Ordoro gives users the ability to archive Shippers in your account, thereby removing the Shipper from the Carriers listed when creating a label in Ordoro. Users can also complete the opposite action in Ordoro, and unarchive an archived Shipper. NOTE: This is only available for non-USPS Shippers in Ordoro. Please contact support@ordoro.com if you would […]

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I forgot my Ordoro password. How do I reset it?

With as many apps as we all use these days, it’s easy to forget a password. You can either use a password manager like LastPass or 1Password to manage, or you can reset your password easily in Ordoro. See the different ways below. Note: The link in the password reset email is valid for 30 […]

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How can I archive a user?

Ordoro allows for unlimited users* so each team member can log in. It’s helpful to track who has shipped each order or updated inventory quantities. However, you may need to disable users’ access because they’ve left the company or moved to a different department. This article lists the steps to archive a user. * For […]

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