Which Shopify order statuses import to Ordoro?

Each Shopify order has a Payment and Fulfillment status. By default, Ordoro imports orders with specific statuses. These indicate the order is paid for and ready for shipping. Topics Shopify statuses that import to Ordoro Shopify statuses that do not import to Ordoro How to change the import statuses Shopify statuses that import to Ordoro […]

Read More

Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

Read More

Which Magento Order States are downloaded into Ordoro?

When an order is placed on your Magento store, it goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. A Magento order will have a state. Each state can have multiple statuses. By default, Ordoro downloads orders in the Processing state from Magento. If you’re uncertain which state is […]

Read More

Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

Read More

Which Amazon order statuses are downloaded into Ordoro?

By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]

Read More

Which Etsy order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from Etsy with the following statuses: Open Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to […]

Read More

Which 3dcart order statuses are imported into Ordoro?

By default Ordoro only imports orders from 3DCart with the following statuses: New But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

Read More

Which WooCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from WooCommerce with the following statuses: Processing But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

Read More

Which BigCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

Read More

How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

Read More

How does Instasync work?

Instasync utilizes webhooks to import orders and products from your sales channels within seconds. We can also automatically cancel orders if they’re canceled in the cart. This functionality is available for select carts. See more information below! Note: For more details about our standard autosync, see this support article. Topics Which sales channels support Instasync? […]

Read More

How do I import orders via a csv file?

There are multiple ways to create or update orders, products, tracking numbers, etc. in Ordoro. It’s intuitive to do these in the app. Sometimes you need to create many orders or make bulk updates to products. Our Data Import feature allows you to upload CSV files to make these changes. How to use Data Import […]

Read More

Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento steps Ordoro steps […]

Read More

Which Ecwid order statuses are downloaded into Ordoro?

Ecwid has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are the […]

Read More

How can I process dropship orders?

How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. Set up […]

Read More

Can I import my Amazon FBA orders into my Ordoro account?

Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders automatically once a day, please follow these steps: Click the blue Sync button in the top right-hand of your account. Find your Amazon cart. Select the checkbox next to the Import FBA Orders. Select […]

Read More

Can Ordoro import orders with multiple shipments?

Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact support@ordoro.com. When an order comes in with multiple “ship-to” addresses,  a separate order will be created for each “ship-to” address in Ordoro. For example: […]

Read More

Will partially refunded orders import from Shopify?

No, your standard Ordoro account will not import partially refunded items from Shopify. This is by design, but you can have Ordoro import partially refunded orders and other statuses if you would like. Just contact support@ordoro.com and they can help you with allowing partially refunded orders to import into Ordoro. There are setbacks to importing […]

Read More

How does Ordoro handle Magento multi-store accounts?

Ordoro has built an integration for multi-store accounts for Magento 2. This is not supported for Magento 1. How does the multi-store integration work? By default, Ordoro will import orders from all stores. Contact Ordoro Support (support@ordoro.com) if you want to restrict importing orders to a particular store or group of stores.

Read More