Which Shopify order statuses are downloaded into Ordoro?

Shopify has multiple order statuses.  These can help you sort and filter orders in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses. The default statuses indicate that the order has been paid for and is ready to be shipped out. Here are the Shopify order statuses […]

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Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

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Which Magento Order States are downloaded into Ordoro?

When an order is placed on your Magento store, it goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. A Magento order will have a state. Each state can have multiple statuses. By default, Ordoro downloads orders in the Processing state from Magento. If you’re uncertain which state is […]

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Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

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Which Amazon order statuses are downloaded into Ordoro?

By default, Ordoro imports Amazon orders with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed Here are the other order statuses we’re able to import from Amazon. Let us know which other statuses you would Ordoro to import, and we will be right on it: Unshipped – Payment verification was successful Pending – Payment verification is initially unsuccessful […]

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Which Etsy order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from Etsy with the following statuses: Open Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to […]

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Which 3dcart order statuses are imported into Ordoro?

By default Ordoro only imports orders from 3DCart with the following statuses: New But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

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Which WooCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from WooCommerce with the following statuses: Processing But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

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Which BigCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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How does Instasync work?

Orders will instantly appear in Ordoro as soon they are placed in your sales channel. It’s magic! Topics How can I tell if Instasync is enabled? Is Instasync real magic? Does Instasync work for all sales channels? Does Instasync work for importing orders? Does Instasync work for importing products? Does it also work for exporting […]

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How do I import orders via a csv file?

1. Go to Your Company Name in the upper right hand corner 2. Select Data Import from the drop down menu 3. In the dropdown, select ‘Create Orders’ 4. Download the Example File 5. Edit the example file or create a CSV file that matches the example template 6. Upload the file using the drag and drop […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. There are two ways to connect your Magento cart to Ordoro, depending on what version of Magento 2 that you have. MAGENTO WITHOUT TWO FACTOR AUTHENTICATION […]

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Which Ecwid order statuses are downloaded into Ordoro?

Ecwid has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are the […]

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How can I process dropship orders?

Video version How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Can I import my Amazon FBA orders into my Ordoro account?

Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders automatically once a day, please follow these steps: Click the blue Sync button in the top right-hand of your account. Find your Amazon cart. Select the checkbox next to the Import FBA Orders. Select […]

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Can Ordoro import orders with multiple shipments?

Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact support@ordoro.com. When an order comes in with multiple “ship-to” addresses,  a separate order will be created for each “ship-to” address in Ordoro. For example: […]

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Will partially refunded orders import from Shopify?

No, your standard Ordoro account will not import partially refunded items from Shopify. This is by design, but you can have Ordoro import partially refunded orders and other statuses if you would like. Just contact support@ordoro.com and they can help you with allowing partially refunded orders to import into Ordoro. There are setbacks to importing […]

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How does Ordoro handle Magento multi-store accounts?

Ordoro has built an integration for multi-store accounts for Magento 2. This is not supported for Magento 1. How does the multi-store integration work? By default, Ordoro will import orders from all stores. Contact Ordoro Support (support@ordoro.com) if you want to restrict importing orders to a particular store or group of stores.

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