Which BigCommerce order statuses are downloaded into Ordoro?

BigCommerce has multiple order statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. […]

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Which Shopify order statuses are downloaded into Ordoro?

Shopify has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are […]

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Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

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Which Magento order states are downloaded into Ordoro?

When the customer places an order on your Magento store, the order goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. As you can see in that document, Magento has order states, each of which can have multiple statuses associated with. By default, Ordoro downloads the orders in the following […]

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Which WooCommerce order statuses are downloaded into Ordoro?

WooCommerce has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here […]

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Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

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Can I choose which order statuses are imported from Shopify?

By default Ordoro only imports orders from Shopify with the following statuses: Fulfillment Status: Unshipped Financial Status: Paid But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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Can I choose which order statuses are imported from Amazon?

By default Ordoro only imports orders from Amazon with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

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Can I choose which order statuses are imported from Etsy?

By default Ordoro only imports orders from Etsy with the following statuses: Open Processing Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

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Can I choose which order statuses are imported from 3DCart?

By default Ordoro only imports orders from 3DCart with the following statuses: New But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

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Can I choose which order statuses are imported from WooCommerce?

By default Ordoro only imports orders from WooCommerce with the following statuses: Processing But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

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Can I choose which order statuses are imported from BigCommerce?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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How does instasync work?

Orders will instantly appear in Ordoro as soon they arrive in your sales channel. It’s magic! Is Instasync real magic? Close. They are called Shopify webhooks that allow us to import orders and products into Ordoro moments after they have been created so that you can process them immediately. Hence, as close to magic as we could get. Does it also […]

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How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   Webinars are currently on hold, […]

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How do I import orders via a csv file?

1. Go to Your Company Name in the upper right hand corner 2. Select Data Import from the drop down menu 3. In the dropdown, select ‘Create Orders’ 4. Download the Example File 5. Edit the example file or create a CSV file that matches the example template 6. Upload the file using the drag and drop […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. IN MAGENTO 2.0: 1. Select the System option on the left side panel 2. Select the All Users option   3. Click the “Add New User” in […]

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Which Ecwid order statuses are downloaded into Ordoro?

Ecwid has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are the […]

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Processing non-automatic dropship orders in Ordoro v3

When products have been set to be dropshipped and to be automatically processed, Ordoro will automatically send the dropshipment request to the assigned supplier upon the order importing into Ordoro. See our fully automated dropshipping support article for more information. If automatic dropshipping is not the answer for you, set your products to be drosphipped only and NOT […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Can I import my Amazon FBA orders into my Ordoro account?

Yes, Ordoro is able to import orders that are fulfilled by Amazon into your Ordoro account. To import your FBA orders, please follow these steps: Click the blue Sync button in the top right-hand corner of your Ordoro account Select the checkbox next to the Import FBA Orders option under the Amazon cart Select the […]

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