Which BigCommerce order statuses are downloaded into Ordoro?

BigCommerce has multiple order statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. […]

Read More

Which Shopify order statuses are downloaded into Ordoro?

Shopify has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are […]

Read More

Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

Read More

Which Magento order states are downloaded into Ordoro?

When the customer places an order on your Magento store, the order goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. As you can see in that document, Magento has order states, each of which can have multiple statuses associated with. By default, Ordoro downloads the orders in the following […]

Read More

Which WooCommerce order statuses are downloaded into Ordoro?

WooCommerce has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here […]

Read More

Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

Read More

Can I choose which order statuses are imported from Shopify?

By default Ordoro only imports orders from Shopify with the following statuses: Fulfillment Status: Unshipped Financial Status: Paid But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

Read More

Can I choose which order statuses are imported from Amazon?

By default Ordoro only imports orders from Amazon with the following statuses: Unshipped PartiallyShipped InvoiceUnconfirmed But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

Read More

Can I choose which order statuses are imported from Etsy?

By default Ordoro only imports orders from Etsy with the following statuses: Open Processing Unshipped But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like […]

Read More

Can I choose which order statuses are imported from 3DCart?

By default Ordoro only imports orders from 3DCart with the following statuses: New But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

Read More

Can I choose which order statuses are imported from WooCommerce?

By default Ordoro only imports orders from WooCommerce with the following statuses: Processing But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order statuses you would like to add […]

Read More

Can I choose which order statuses are imported from BigCommerce?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

Read More

Why do my FBA orders from Amazon not import into Ordoro?

Orders that are placed on Amazon, and are fulfilled by Amazon will not import in to Ordoro. The reason for this is that those orders are fulfilled in house by Amazon. You can account for the inventory deductions made by those orders that are fulfilled in house by Amazon by setting up your FBA warehouse […]

Read More

How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

Read More

How does instasync work?

Orders will instantly appear in Ordoro as soon they arrive in your sales channel. It’s magic! Is Instasync real magic? Close. They are called Shopify webhooks that allow us to import orders and products into Ordoro moments after they have been created so that you can process them immediately. Hence, as close to magic as we could get. Does it also […]

Read More

Analytics – Financial Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]

Read More

Analytics – Top Customers

To see an overview view of all the different sections in Ordoro Analytics, see this article. The Top Customers display the top 20 customers who purchased orders from you in the date range selected. You can filter this list by date range and by sales channel. The Top Customers are calculated by filtering down the orders […]

Read More

How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   Webinars are currently on hold, […]

Read More

How do I import orders via a csv file?

1. Go to Settings in the upper right hand corner 2. Select Data Import from the drop down menu 3. In the dropdown, select ‘Create Orders’ 4. Download the Example File 5. Edit the example file or create a CSV file that matches the example template 6. Upload the file using the drag and drop feature or […]

Read More

How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?

When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Note: Please be aware that Amazon Prime shipping is available on Ordoro v3 only. Please follow these steps to create a […]

Read More

Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. IN MAGENTO 2.0: 1. Select the System option on the left side panel 2. Select the User Roles option 3. Select the Add New Role option […]

Read More

Channel Advisor and Ordoro Setup

Connecting your Channel Advisor to Ordoro is easy.  Please follow these steps: **PLEASE NOTE** The Channel Advisor integration is still in beta. Please email support@ordoro.com is you have any questions. 1. In your ChannelAdvisor Admin, click on My Account 2. Select Developer Network  3. Select Account Authorizations 4. Click on the + next to Account List to […]

Read More

Which Ecwid order statuses are downloaded into Ordoro?

Ecwid has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are the […]

Read More

Processing Dropship Orders in v3

When products have been set to be dropshipped and to be automatically processed, Ordoro will automatically send the dropshipment request to the assigned supplier upon the order importing into Ordoro. See our fully automated dropshipping support article for more information. If automatic dropshipping is not the answer for you, set your products to be drosphipped only and NOT […]

Read More