How do I set up my Ordoro products for FBA?

What is Amazon FBA? Amazon FBA (Fulfillment by Amazon) is a service offered by Amazon that let’s you rent out their warehouses to fulfill your orders. Here is how it works. You send all your inventory (products) to Amazon and they store them in one of their supercharged warehouses As orders come in through your […]

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How do I synchronize my Amazon FBA inventory with Ordoro?

Ordoro can automatically pull your inventory levels from Amazon FBA warehouses, and then push those numbers into your sales channels. For example, let’s say you are selling on Shopify and eBay, but are using Amazon FBA to do all the fulfillment. You can connect those sales channels into Ordoro. And then you can link your Amazon […]

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Why do my FBA orders from Amazon not import into Ordoro?

Orders that are placed on Amazon, and are fulfilled by Amazon will not import in to Ordoro. The reason for this is that those orders are fulfilled in house by Amazon. You can account for the inventory deductions made by those orders that are fulfilled in house by Amazon by setting up your FBA warehouse […]

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How do I cancel a FBA fulfillment order?

If you’d like to cancel an order sent to FBA for fulfillment, you’ll follow these steps: Find the order in Manage Orders Click on the Order ID link Go to Order Details for the order Click Cancel this Order Note: You can only cancel orders while they are in the Planning status. Once they move to Shipping, you will […]

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How do I prepare my products for FBA?

For more information on Amazon specific policies when preparing your products to be sent to Amazon, please visit this Amazon Support page.   Related help articles: How do I set up my Ordoro products for FBA? What do I do if my Product SKU doesn’t match the FBA SKU? How do I synchronize my Amazon […]

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What do I do if my Product SKU doesn’t match the FBA SKU?

To route your orders from your non-Amazon sales channels to FBA, you will need to ensure that you have the same SKUs for your products in both places. This means if your SKU in FBA is 123, then in your non-Amazon sales channel, the product will also have to have SKU 123. If the SKU numbers in […]

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How do I cancel a dropship request?

Regular Supplier To cancel a dropship request you will need to Reach out to your dropshipper directly either via phone or email and let them know to cancel the fulfillment request. Cancel the dropship request in Ordoro by deleting the shipment. FBA Supplier To cancel a FBA dropship request, there are two options: If the FBA […]

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How to route Ordoro orders to FBA

Sending orders using FBA Standard shipping On Ordoro V2  As long as the products are set up as FBA products (see this article for more info), Ordoro will automatically split and route orders to Amazon FBA if it detect FBA products in your order upon PROCESSING. ___________________________________________________________________________ On Ordoro V3 As long as the products are set up as […]

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How do I know which FBA speed to pick?

When routing your orders to FBA through Ordoro, you’ll have three different shipping speeds you can pick from. They are: Standard Expedited (two-day) Priority (next day) You can learn more about FBA’s shipping speeds and rates on this Amazon Support page.

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What are Amazon ghost listings and how to address them?

Did oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings.  What is a ghost listing? Ghost listings occur when a seller lists an item only once, but a duplicate listing is […]

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When and how do I update the Amazon Fulfillment Latency in Ordoro?

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out orders after you receive them in your Amazon account. The default value is 1-2 business days. If you are selling through Amazon’s marketplace via a Seller Central […]

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How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. MARCH: Tuesday, March 21st, 2:00pm CST […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]

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