How do I set up my Ordoro products for FBA?

What is Amazon FBA? Amazon FBA (Fulfillment by Amazon) is a service offered by Amazon that let’s you rent out their warehouses to fulfill your orders. Here is how it works. You send all your inventory (products) to Amazon and they store them in one of their supercharged warehouses As orders come in through your […]

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How do I cancel a FBA fulfillment order?

If you’d like to cancel an order sent to FBA for fulfillment, you’ll follow these steps: Find the order in Manage Orders Click on the Order ID link Go to Order Details for the order Click Cancel this Order Note: You can only cancel orders while they are in the Planning status. Once they move to Shipping, you will […]

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How do I prepare my products for FBA?

For more information on Amazon specific policies when preparing your products to be sent to Amazon, please visit this Amazon Support page.   Related help articles: How do I set up my Ordoro products for FBA? What do I do if my Product SKU doesn’t match the FBA SKU? How do I synchronize my Amazon […]

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What do I do if my Product SKU doesn’t match the FBA SKU?

To route your orders from your non-Amazon sales channel to FBA, you will need to ensure that one of those two steps has been taken: You use the same SKUs across all sales channels. This means if your SKU in FBA is 123, then in your non-Amazon sales channel, the product will also have to have SKU 123 If […]

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How do I cancel a dropship request?

Regular Supplier To cancel a dropship request you will need to Reach out to your dropshipper directly either via phone or email and let them know to cancel the fulfillment request. Cancel the dropship request in Ordoro by deleting the shipment. FBA Supplier To cancel a FBA dropship request, there are two options: If the FBA […]

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How to route orders to Amazon FBA

Ordoro can route orders from non-Amazon channels (like Shopify, eBay, etc.) to Amazon FBA for fulfillment. The routing can happen automatically or manually. Amazon FBA workflow in Ordoro Once you dropship an order to Amazon FBA, Ordoro will: Every five minutes, Ordoro will try to send your FBA orders to Amazon. Amazon FBA typically takes […]

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How do I know which FBA speed to pick?

When routing your orders manually to FBA through Ordoro, you’ll have three different shipping speeds you can pick from. They are: Standard Expedited (two-day) Priority (next day) You can learn more about FBA’s shipping speeds and rates on this Amazon Support page.

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What are Amazon ghost listings and how to address them?

Did you oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings.  What is a ghost listing? Ghost listings occur when a seller lists an item only once as an FBA listing, […]

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How to update Amazon Fulfillment Latency in Ordoro

What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

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Amazon FBA order routing errors

Once you route an order to Amazon FBA (see how here) there may be issues that come up. See potential errors below and how to resolve them. How FBA routing errors are managed in Ordoro If Ordoro receives an error from Amazon when routing the order, we will tag the order as FBA ROUTING ERROR […]

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