What is Amazon FBA? Amazon FBA (Fulfillment by Amazon) is a service offered by Amazon that let’s you rent out their warehouses to fulfill your orders. Here is how it works. You send all your inventory (products) to Amazon and they store them in one of their supercharged warehouses As orders come in through your […]
Amazon FBA ( Fulfillment by Amazon) is a service offered to fulfill your orders from their warehouses. All orders imported from your sales channels will be routed to the Amazon warehouse through Ordoro to be fulfilled. Please take a look at our collection of support articles for Amazon FBA regarding set up, synchronizing, importing, cancellation, dropshipping and much more.
How do I synchronize my Amazon FBA inventory with Ordoro and my sales channels?
Ordoro can automatically import your Amazon FBA inventory levels and sync them with your sales channels (such as Shopify, eBay, BigCommerce, WooCommerce, etc.) For example, you are selling on Shopify and use Amazon FBA to fulfill orders. Connect Shopify and Amazon to Ordoro. Then, link your Amazon FBA warehouse to Ordoro. Once you do this, […]
How do I cancel a FBA fulfillment order?
If you’d like to cancel an order sent to FBA for fulfillment, follow these steps: Note: Orders can only be canceled while they are in the Planning status. Once they move to Shipping, you will be unable to cancel them. For more information on canceling FBA orders, visit this Amazon support article.
How can I route orders to FBA if my SKU is different than the FBA SKU?
Why it’s important to use the same SKUs When Ordoro routes your orders to Amazon FBA, your SKUs are essential. See below to ensure orders are successfully sent to Amazon FBA. If you have scenario 2, you’ll need to set a Supplier SKU in Ordoro to match the Amazon FBA SKU. See the steps below. […]
How do I cancel a dropship request?
Regular Supplier To cancel a dropship request you will need to Reach out to your dropshipper directly either via phone or email and let them know to cancel the fulfillment request. Cancel the dropship request in Ordoro by deleting the shipment. FBA Supplier To cancel a FBA dropship request, there are two options: If the FBA […]
How to route orders to Amazon FBA
Ordoro can route orders from non-Amazon channels (like Shopify, eBay, etc.) to Amazon FBA for fulfillment. The routing can happen automatically or manually. Topics Amazon FBA workflow Once you dropship an order to Amazon FBA, Ordoro will: Errors can happen when Ordoro tries to send the order to Amazon. To help with this, Ordoro will: […]
How do I know which FBA speed to pick?
When routing your orders manually to FBA through Ordoro, you’ll have three different shipping speeds you can pick from. They are: Standard Expedited (two-day) Priority (next day) You can learn more about FBA’s shipping speeds and rates on this Amazon Support page.
What are Amazon ghost listings and how can I address them?
Have you oversold items on Amazon or found your FBA items also listed as FBM (Fulfilled by Merchant)? If so, you may have something known as ghost listings. Topics What is a ghost listing? 1. Ghost listings occur when a seller lists an item as FBA, but a duplicate FBM product is mistakenly created. 2. […]
When and how do I update the Amazon Fulfillment Channel status (FBM or FBA) in Ordoro?
When to update a product’s Fulfillment Channel status All changes must be made in Ordoro first. How to update a single product’s Fulfillment Channel status 1. Disable the inventory sync to Amazon. Click here for details on how to do this in Ordoro. Wait until the Sync button stops spinning to make sure there isn’t […]
How to update Amazon Fulfillment Latency in Ordoro
What is Amazon Fulfillment Latency/Handling Time? Amazon’s Fulfillment Latency (also known as Handling Time or Production Time) specifies the number of business days you have to ship out Amazon orders. The default value is 1-2 business days. If you are selling through Amazon Seller Central, Fulfillment Latency has implications on your Amazon account status and […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
Amazon FBA order routing errors
Once you route an order to Amazon FBA (see how here), issues may arise. See potential errors below and how to resolve them. Topics How FBA routing errors are managed in Ordoro When routing an order, if Ordoro receives an error from Amazon, we will: Ordoro checks for errors every 30 minutes. To find an […]