Once you route an order to Amazon FBA (see how here) there may be issues that come up. See potential errors below and how to resolve them.
How FBA routing errors are managed in Ordoro
If Ordoro receives an error from Amazon when routing the order, we will tag the order as FBA ROUTING ERROR and add a Timeline Note. The tags are applied every 30 minutes for easy accessibility.
To find order with routing issues, filter by the FBA ROUTING ERROR tag. See screenshots below.
Once routing fails 26 times, Ordoro will stop attempting to send the order and add a note in the Order Timeline.
Routing error: Inventory unavailable for order
This happens if Amazon doesn’t have enough stock to fulfill the order or the SKU on the order isn’t in their system.
Ordoro will try to send orders to FBA every 5 minutes up to 26 times. If Amazon says there’s no inventory is available, we’ll add that to the Order Timeline. The Order Timeline will show the same error message multiple times if it fails repeatedly.
HOW TO FIX: To resolve this, you’ll want to re-route the order once you have stock at Amazon. See how to re-route the order here.
Or you’ll want to make sure the sku on the order is the correct Amazon FBA sku. See this help article for more details.
Routing error: Delivery SLA is Unavailable
This error occurs if Amazon FBA is unable to deliver the order within the specified service-level agreement (SLA).
When routing an order to Amazon FBA, you can select the shipping speed as Standard, Expedited, or Priority. In some cases, Amazon may not be able to deliver the order via the faster methods and will send an error back to Ordoro.
HOW TO FIX: To resolve this, you’ll want to re-route the order with a different shipping speed. See how to re-route the order here.
Routing error: Order is already in Amazon’s system
This error occurs if you already have an order in Amazon FBA’s system with the same order number.
This error could happen if:
- You dropship an FBA order from Ordoro.
- The order is accepted by Amazon FBA.
- In Ordoro, the order is moved back to Awaiting Fulfillment and re-dropshipped to FBA.
The workflow above is unsupported and will cause this error. Additionally, if you manually create the order in Amazon FBA vs. relying on Ordoro to send it, this error will follow.
HOW TO FIX: Contact email@example.com if this rare error comes up.
Tracking error: Order has not yet shipped
This may happen if Amazon FBA hasn’t shipped the order yet or we’re trying to fetch tracking for an order we couldn’t route.
Ordoro will attempt to fetch tracking every two hours up to 360 times before we stop. We’ll also add a note to the Order Timeline each time as well.
HOW TO FIX: In the unusual instance, if an order has routed to Amazon successfully but tracking was never received, please check the order status in Amazon. If the order is shipped, please let our Support team know the order number and when the item shipped. Contact us at firstname.lastname@example.org.