To compare shipping rates across your shippers (like USPS, FedEx, UPS, Canada Post, DHL, Australia Post, etc.), see the steps below. 1. In the Orders tab, select an order. 2. View the Shipping Label panel on the right. Select the Carrier (like USPS) in the dropdown. 3. To see the available shipping rates, click on […]
Shipping Labels
Ordoro makes it easy to do all your shipping under one roof! You can create and manage shipping labels, writeback tracking, cancel labels, request pick up, purchase insurance, create the packing list and many more with our awesome features.Please take a look at our collection of support articles to assist you in your shipping needs.
When am I charged for a shipping label?
When creating a shipping label in Ordoro, you may have to pay for it immediately or be invoiced later. Each shipping carrier has different methods of charging you for labels. See below for details about each carrier. Shipping carriers Canada Post DHL FedEx Sendle USPS UPS X Delivery Canada Post You’ll need to run an […]
How do I create a single shipping label?
1. Go to the Orders tab and select the checkbox of the order you want to create a label for. 2. This will bring up the label panel on the right-hand side. Enter the shipper, ship method, box shape, etc. on this page. When you change the weight or the dimensions of the package, the rates will […]
How do I update and create multiple shipping labels in batch?
Use Ordoro’s optimized batch order processing feature to execute your entire workflow, from import to label creation, on a single page in vastly fewer clicks. You can select multiple orders with different dimensions and shipping methods, and create labels for each in a couple of clicks. 1. Select all the orders for which you wish to […]
How do I create an international shipping label?
Creating international shipping labels in Ordoro is easy. Below is an example of shipping an international order with USPS. 1. Go to the Orders tab. Select the international order you want to ship. 2. The Shipping Panel will show up on the right. Select Additional Options in the Shipping Panel. 3. Select Attach Customs Info checkbox. […]
Can I choose to print labels later?
Yes! Whether you create one or multiple labels, you have the option of printing the labels later. After you have clicked Create Label for an order or orders, select the option Print Later.
How do I reprint a shipping label that I created earlier?
1. Click on the Filters button on the Orders tab. 2. Choose Shipped under STATUS, then click Apply. 3. Select the order(s) that you would like to reprint a label. 4. On the right side of the page, click the View/Print option from the Shipping Label panel.
How do I delete a shipping label?
To delete a label, follow the steps below. If you’re curious about when you’re charged for shipping labels, see this help article. Topics: Delete a single shipping label Delete multiple shipping labels Deleting labels per shipping carrier Delete a single shipping label 1. Click the Filters button on the Orders tab. 2. Select Shipped status and then […]
How do I get a USPS label refund?
You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions. The postage system has not scanned labels. Labels created within 30 days of label print date. Labels that do not already have a refund request. Note: Refunds are issued solely at […]
USPS Shipping Rates FAQ
How do shipping rates work? Shipping rates fall into two categories. USPS has standard rates that you can purchase in-store or online anytime. Then there are commercial discounted rates which Ordoro has negotiated. Post Office Rates ($$) The amount you pay for a package if you take it to your local post office. Ordoro Shipping […]
Why size matters!
Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1, or shipping pacakges at the defaul dimensions (7 x 7 x 7) as the dimensions while creating USPS Parcel labels, STOP NOW! Those dimensions will affect your shipping rates. If you enter incorrect dimensions, USPS will charge you […]
What is Stealth Postage? Can I print Stealth USPS Labels using Ordoro?
Yes, you can print stealth postage labels using Ordoro. What does “stealth postage” mean? Normally when you print a postage label from USPS, it will show the actual cost on the top right of the label. But there is an option to “hide” that postage from the label. Image via Endicia How do you print […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
What if my customer didn’t enter a phone number with their address?
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
Can I request a package pickup from USPS?
Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]
Why do I have to pre-purchase USPS postage?
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
Can I add Signature Confirmation to my Canada Post Labels?
In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]
How to pick your USPS box type
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Why does Ordoro have a different rate than I’m seeing in FedEx?
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
How do I process a return in Ordoro?
Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags You can even create different custom tags for different return reasons Create a return label for the order Make an order and/or product line item (Additional Details) note with the reason for the return and/or […]
How do I print international labels 2 per page?
USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]
What do the different parts of the “Shipping Label Panel” mean?
This article outlines the options available in the Shipping Label Panel. The options shown below are primarily for shipping with USPS whereas options will look different when shipping with other carriers like FedEx or UPS. Select Shipping Label Presets Carrier Package Type Weight Dimensions Ship From/ Warehouse Profile Additional Options Notify Bill-To/Notify Ship-To Attach Customs […]
What kinds of packages qualify for Ordoro’s discounted insurance?
For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]
What does “UPS Error: missing or invalid ship from company name” mean?
When creating UPS labels in Ordoro, you may receive the following error message: Missing or invalid ship from company name UPS only allows for 35-character long company names. The error means your Warehouse Name (used as the Company Name on the label) is either missing or too long. See the steps below on how to […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: State = Puerto Rico (or another territory name) Country = US Ship method = domestic Example: Choose First Class instead of First Class Package International. For more information about USPS shipping to Puerto Rico/other US territories, […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Can I request a package pickup from UPS?
When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Log in to your UPS account. Note: You can also go here directly to schedule a pickup. Go to the Shipping tab. […]
Can I request a package pickup from Canada Post?
You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]
How do I set a Future Ship Date?
When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels in advance of when they will enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster […]
Can I create a USPS Standard Post label?
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
Can I create a return label for a package I sent internationally?
Return labels in for USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) are only supported for domestic shipments. This means that you will not be able to generate a return label for an order shipped outside of your carrier account’s country of origin. If your customer needs to return a package from an international ship-from location, […]
Why aren’t all of my products listed on my customs form?
When you are creating an international USPS label, you may notice that there are only 5 lines to list your products. If you have more than 5 products in an order that you are shipping internationally with USPS, you can consolidate your products into more generic product categories to help fit them within the 5 […]
How can I view how much a label cost after I created it?
To see what you paid for each label through Ordoro you will follow these steps: 1. On Orders tab, click the Filters button. 2. In the Order Filters modal, choose Shipped from the STATUS section, then click Apply. 3. Under the Shipping Label Created section, you will find the cost.
How do I edit my customs form?
You may have received these error codes while trying to ship internationally in Ordoro. Customs information is invalid. Internal Error Occurred PB-APIM-ERR-1000 To fix this, when you are shipping internationally, you’ll need to ensure that your Customs Declaration form is fully filled out. 1. Select the international order you want to ship. The shipping panel […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Does weight matter when shipping with Regional Rate boxes?
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
How do I set default package dimensions for my products?
Default dimensions allow you to save the package dimensions of each of your products so that for single item orders (quantity 1), Ordoro will default to the dimensions saved here. How do I set dimensions on a single product level? Select the Products tab in the green bar. Find the SKU you try to update and […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. If they are not, you can file a claim to receive a postage refund. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? Steps to obtain a refund […]
How do I update my credit card info for USPS postage purchases?
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. USPS Endicia If you have a USPS account powered […]
How to print a label and packing list together or two labels on one sheet?
Ordoro now supports multiple layouts when printing your shipping labels in Ordoro v3, packing slips, and pick lists. See below for the different options. Thermal layout and packing list in sequential order Desktop layout with label and packing slip side-by-side Desktop layout with two labels per page Desktop layout with one label per page Thermal […]
What is the address format to ship to Puerto Rico?
Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID. 2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3. Under […]
How do I get a label refund for Canada Post labels?
To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically. But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]
How do I find labels that have not been printed?
Whether creating a single label or processing multiple orders in batch, Ordoro’s label processing workflow feature automatically moves orders into the Shipped status upon label creation and gives you multiple options on when and how to print labels. If you choose the Print later option, the labels are considered unprinted and can always be located […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
Shipping UPS Mail Innovations vs. UPS SurePost
Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
How do I calculate the length and girth of a package?
Some shipping carriers restrict how big the box is used for shipping. For example, USPS allows a maximum combined length and girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. See example below. 30″ = Length 10″ = Width 15″ […]
How to manage shipping label presets
Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When it’s time for orders to get out the door, simply select them in […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
How to use barcode scanning to reduce packing errors
Using our barcode scanning workflow, you can: Find an order using the barcode on the packing list. Scan each item to QA each package. Keep track of which user packed the box. Quickly identify which orders were verified via barcode scanning. Note: This feature is available for Express, Pro, and Enterprise plans. Here are additional […]
Can I connect a scale to Ordoro?
Yes, Ordoro supports all types of weighing scales via our Printnode integration. See below on how to setup scales in your account. 1. Go to Account Settings -> Scales -> Click on Enable USB Scale 2. Type in your PrintNode API key and hit Save API Key. 3. A list of all available scales will show […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
Why are my charges from UPS higher than those I was quoted in Ordoro?
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
How do I create Multi-Package Labels in Ordoro for UPS and FedEx?
With Ordoro’s Multi-Package Labels feature, we’ve divided the number of steps required to process shipments containing multiple packages which is compatible with UPS and FedEx only. How does it work? Let’s say you have a customer that ordered three items, each of which requires a different box. When fulfilling the order, you can now add […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]
Can I create a shipping label without having an order in Ordoro?
Since Ordoro is an order management system, you must have an order to create a label. However, where there is a will, there is a way! Create a manual order 1. On the Orders page, create a manual order to the ship-to address. 2. Create a shipping label, just as you would for orders imported […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Select your […]
What is the difference between Payor and Duties Payor?
When creating an international label via UPS, FedEx, or DHL, Ordoro gives the option to designate who pays for the shipping label and/or duties and taxes. What does the Payor field do? The Payor field tells the shipper (UPS/FedEx/DHL) which entity is responsible for the shipping label cost. If Sender is selected, the shipper will […]
How do I print product SKUs on my shipping labels?
When shipping in Ordoro, you may want to display the order number or product SKUs on the label. See the steps below to add these. 1. Go to the Orders tab. Select the order to ship. 2. In the Shipping Label panel, select Presets in the top right. 3. Then, click Save current options as […]
How to manage USPS APV adjustments with Pitney Bowes
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
Can I disable Force Verify and label creation for specific users when using the Scan/Verify workflow?
With Ordoro’s Scan/Verify Package Contents workflow you can use barcode scanners to match the picked items to the line-items on the order to minimize packing errors. This workflow by default gives users the option to “Force Verify” without scanning any products to the order and creating shipping labels. Ordoro gives Admins the option to allow […]
How do I update the Ship From address for an order?
Sometimes you need to ship orders from different locations, so we made updating the Ship From address easy. First, make sure that you have a Warehouse set up with the Ship From address for the different location. For more information on Warehouses, click here. Updating a single order 1. Go to the Orders tab and […]
What is PrintNode?
Ordoro has an integration with PrintNode that extends certain features with printers and scales. To access these features you will need to sign up for a PrintNode account here. So what benefits come with connecting PrintNode to Ordoro? Instaprint (fewer clicks to print your shipping labels) Manage printer preferences so that specific document types print […]
How do I update my orders’ shipping parameters in bulk in Ordoro?
When shipping many orders, it’s helpful to apply items in bulk. Whether that’s weights or shipping methods, Ordoro can help streamline your processes. See the bulk options below. Presets Shipping Configurations Ship From / Warehouse Addresses Weights Future Ship Dates Shipping Profiles 1. Under Orders, select the orders you would like to update. You can […]
How can I hide certain shipping methods/rates in Ordoro?
There may be times you don’t want to see certain shipping methods when making labels. You are able to select which methods you don’t want to see for your shippers/carriers in Ordoro. It’s easy! This feature is available for all shippers/carriers Ordoro supports. For example, let’s say you don’t want to see Parcel Select Ground […]