It’s easy to compare shipping rates across your shippers using Ordoro. Here’s how: Ordoro v2 1. In the shipments list page, click on the “Check shipping rates” link for one of your shipments. 2. In the Create Label dialog box that appears, you’ll notice our integrated Rate Check window to the right of the label […]
When do I get charged for a shipping label? When I create the label, or when I ship the package? Different shipping companies have different methods of charging you for the shipping labels that you create through Ordoro. Here is how it works. Fedex Fedex is the easiest in this regard. They don’t charge you […]
For Ordoro v2 If you need help creating a shipment, please see the How to Ship an Order article. 1. Go to the Shipments tab and click on the “Unshipped” filter. Then select the checkbox of the Shipment you want to create. Click the orange button that says Create Labels. 2. This will bring up […]
In Ordoro V2 Here are the steps to create multiple shipping labels in batch. 1. Go to the Shipments sub-tab and click on the Unshipped sub-tab. This will show you all the shipments that are waiting to be shipped out of your warehouse. 2. Select the shipments you want to create the labels for. You […]
If you are on Ordoro version 2 Since international labels require specific information per label (customs declaration form information), it is NOT possible to create international labels in bulk using the batch shipping workflow. Instead, you need to create them one by one. 1. Go to the Shipments tab and click on the “Unshipped” filter. Then select the […]
For Ordoro Version 2: 1. In the batch shipping workflow, you don’t have to print the labels immediately after creating them. In the printer selection screen, you can simply click out of the window to print them later. 2. Those “Unprinted” labels can later be accessed by going to the “Unprinted” filter in the […]
In Ordoro v2 Once you create a shipping label via Ordoro, that label image is permanently stored in your Ordoro account. This means that you can reprint that label as many times as you want. You get charged only when the label is created for the first time. Reprinting that label does not cost you […]
In Ordoro v2 You can create return labels on USPS, UPS and Fedex for all domestic (USA) shipments in Ordoro. Here is how you do it. 1. Go to the shipments tab. Find the shipment that you want to return. And expand the shipment row by clicking into an empty field next to it. […]
ORDORO VERSION 2 To delete a label, follow the steps below. 1. Go to the Shipments tab 2. Go to the Shipped filter. Find the shipment for which you want to delete the label. 3. “Expand the Row” of that shipment. 4. Click on “Delete Label” in the last column Note: If you are deleting […]
For Ordoro Version 2: To check the status of an existing USPS label refund, see this help article Let’s say you want to cancel a USPS shipping label that you created in Ordoro. Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. […]
1. While creating shipping labels in a batch (as explained in this article), you may encounter error messages on certain shipments. Here is an example. 2. The shipments that failed will remain in the “Unshipped” filter of the Shipments tab and you can easily spot them because of the red X mark on them. Click […]
Note: This article has been updated to reflect the USPS price change effective on August 28th, 2016 How do shipping rates work? Shipping rates usually fall in one of three categories. With Ordoro’s new deeply discounted rates, we added a fourth category! The list below is from most expensive to least expensive. Post Office Rates […]
Ordoro offers negotiated USPS rates for all users. This means that the rates you will pay for USPS postage will be equal to, or in many cases better than, the rates offered by other shipping apps! For example, here is a breakdown of what it would cost you to ship a 5 lb 10x5x6 Priority Mail […]
Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1 as the dimensions while creating USPS Parcel labels, STOP NOW! Starting Thursday, July 10th, 2014, those dimensions will affect your shipping rates. And if you enter incorrect dimensions, USPS will reject your shipments. Correct dimensions = cheaper rates Ordoro […]
Yes, you can print stealth postage labels using Ordoro. What does “stealth postage” mean? Normally when you print a postage label from USPS, it will show the actual cost on the top right of the label. But there is an option to “hide” that postage from the label. Image via Endicia How do you print […]
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Click Settings […]
FedEx requires your customer’s phone number when creating a shipping label to ensure that your package will be delivered accurately. If FedEx experiences an issue delivering the package, they will reach out to the customer.
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]
Since Ordoro is an order management system, we will not allow you to create a label without an order. However, where there is a will, there is a way. To create a label for a package that was not an order through your sales channel just follow these steps: Create a manual order for the address […]
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]
If you have been printing a lot recently, you may come to a label that is unable to print due to a lack of balance: Endicia error 12503: There is not enough money in the account to produce the indicum. When you look at your postage balance, you see enough money, so what’s going […]
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]
When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags Create a return label for the order When the package is returned, either remove the original tag or add a new tag to signify you’ve received the product If the item is able to be […]
USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]
In Ordoro version 2 1. Select a Shipper Ordoro will integrate with Canada Post, USPS, UPS and FedEx. Before setting any other package settings, select which shipper you’d like to use to create the label. 2. Shipping Method Note: You’ll only want to select a Shipping Method that has a dollar value listed […]
Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]
When you receive a UPS error that says: missing or invalid ship from company name It means that your warehouse name is either missing or too long. To fix this error you will: Go to Settings in the upper right hand corner Click on Warehouse in the dropdown menu Click Edit next to the warehouse […]
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Requesting a Package Pickup through FedEx.com: You will be able to see the labels you created through Ordoro in FedEx almost immediately. If you then need to request a package pickup, you will follow the below steps: Login to your FedEx account Go to the Ship tab Select Schedule a Pickup Requesting a Package Pickup over the phone with FedEx: […]
You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]
You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]
ORDORO VERSION 2 USPS Open the Create Label modal Go to Advanced Options Update the Ship Date FedEx Open the Create Label modal Go to Advanced Options Update the Ship Date ________________________________________________________________________ ORDORO VERSION 3 USPS Select an order to open the Label panel Go to Additional Options Update the Ship Date FedEx Select an order to […]
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
No. At this time Ordoro only integrates with USPS, UPS, FedEx and Canada Post, which means that we can only create labels for those services. If your customer needs to return a package from an international label, they’ll need to return the item by shipping it themselves.
When you are creating an international USPS label, you may notice that there are only 5 lines to list your products in. If you have more than 5 products in an order that you are shipping internationally, you’ll need to pick a more generic name for your products and update them on the customs form. […]
To see what you paid for each label through Ordoro you will follow these steps: For Ordoro version 2 1. Go to Shipments in the green bar 2. Click on the Shipped tab 3. To see how much you paid for the label, expand the row. You’ll see the cost on the right in the Misc column. […]
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Note: Make sure that you refresh the page after assigning a new default warehouse, or you uncheck the default checkbox from your previous default warehouse.
Ordoro does not have a direct USB scale integration at this time, however, if you have a USB scale with “Keyboard Input” functionality, then you’ll be able to click in the weight boxes, and then weigh the package.
When you are shipping internationally, you’ll need to ensure that your Customs Declaration form is fully filled out. If you are on Ordoro version 2 To update your customs form you will: 1. Click on Edit Customs Declaration in the create label modal 2. Update the description and price as you see fit 3. Update the combined weight to […]
The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. To select this option, please follow these steps. For Ordoro Version 2: 1. Create a shipment 2. Go to the Unshipped filter […]
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]
In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. JANUARY: Thursday, January 19th, 2:00pm CST […]
You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]
What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time. Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]
Amazon Seller Fulfilled Prime: What to do if I get the following “Amazon error Terms AndConditionsNotAccepted: None”?
Even if the prime shipping option has been applied to your orders and they have been imported as prime orders into Ordoro, you will still need to enable and agree to Amazon’s “Buy Shipping Api” Terms & Conditions in order to get access to their rates inside Ordoro. Please make sure these steps have been taken […]
Applies to Ordoro v3 accounts only! When you create shipping labels for Awaiting Fulfillment orders, you would expect them to automatically move out of the Awaiting Fulfillment filter the moment a label has been generated and printed. However, this is not the case since you may need to take further actions on those orders such as […]
USPS guarantees Priority Mail Express delivery. As such, a refund claim for late delivery must be filed with your local USPS post office. Priority Mail Express is a guaranteed service through the USPS. You are able to request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the […]
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]
Sometimes you need to resend a dropshipment order because: Supplier is out of stock and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email […]
When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Please follow these steps to create a shipping label for Amazon Prime orders: *NOTE* Amazon Prime shipping is available […]
IMPORTANT: Since this feature is currently in beta, please contact email@example.com for this feature to be enabled on your account. Print Label + Packing List on the same page or in a sequential order: You have now the option to print the label and packing list on the same page via a desktop printer or in a sequential […]