How to compare shipping rates across carriers

To compare shipping rates across your shippers (like USPS, FedEx, UPS, Canada Post, DHL, Australia Post, etc.), see the steps below. 1. In the Orders tab, select an order. 2. View the Shipping Label panel on the right. Select the Carrier (like USPS) in the dropdown. 3. To see the available shipping rates, click on […]

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When am I charged for a shipping label?

When creating a shipping label in Ordoro, you may have to pay for it immediately or be invoiced later. Each shipping carrier has different methods of charging you for labels. See below for details about each carrier. Shipping carriers Canada Post DHL FedEx Sendle USPS UPS Bring Your Own Account (BYOA) UPS Discounted Rates Account […]

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How do I create a single shipping label?

1. Go to the Orders tab and select the checkbox of the order you want to create a label for. 2. This will bring up the label panel on the right side of the page. 3. The Additional Options section is expandable if you add insurance, commercial invoices, etc. This section is unique to each shipper (UPS, FedEx, […]

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How do I update and create multiple shipping labels in batch?

Are you seeking a more efficient way to manage your e-commerce order processing? Ordoro’s batch order processing feature is designed to simplify this task. This guide will walk you through the steps to update and create multiple shipping labels in batch, ensuring a streamlined workflow for your shipping needs. How to create multiple shipping labels […]

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How do I create an international shipping label?

Creating international shipping labels in Ordoro is easy. Below is an example of shipping an international order with USPS.  Please note that different carriers require different settings when shipping internationally. 1. Go to the Orders tab. Select the international order you want to ship. 2. The Shipping Panel will show up on the right. Select Additional […]

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Can I choose to print labels later?

Yes! Whether you create one or multiple labels, you have the option of printing the labels later. After you have clicked Create Label for an order or orders, select the option Print Later.

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How do I delete a shipping label?

To delete a label, follow the steps below. If you’re curious about when you’re charged for shipping labels, see this help article. Topics: Delete a single shipping label 1. Click the Filters button on the Orders tab. 2. Select Shipped status and then click Apply. 3. Select the order you wish to delete the label for and […]

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How do I get a USPS label refund?

You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions. Note: Refunds are issued solely at USPS’s discretion. Before you delete a label, it is recommended to save a copy for your records, as USPS may request a copy. Topics What […]

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Why size matters!

Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1, or shipping pacakges at the defaul dimensions (7 x 7 x 7) as the dimensions while creating USPS Parcel labels, STOP NOW! Those dimensions will affect your shipping rates. If you enter incorrect dimensions, USPS will charge you […]

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Can I request a package pickup from USPS?

 Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]

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Why do I have to pre-purchase USPS postage?

All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]

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Can I add Signature Confirmation to my Canada Post Labels?

In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]

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How to pick your USPS box type

When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]

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How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

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Why does Ordoro have a different rate than I’m seeing in FedEx?

A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]

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How do I process a return in Ordoro?

Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags You can even create different custom tags for different return reasons Create a return label for the order Make an order and/or product line item (Additional Details) note with the reason for the return and/or […]

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How do I print international labels 2 per page?

USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]

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What do the different parts of the “Shipping Label Panel” mean?

This article outlines the options available in the Shipping Label Panel. The options shown below are primarily for shipping with USPS whereas options will look different when shipping with other carriers like FedEx or UPS. Select Shipping Label Presets Carrier Package Type Weight Dimensions Ship From/ Warehouse Profile Additional Options Notify Bill-To/Notify Ship-To Attach Customs […]

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What kinds of packages qualify for Ordoro’s discounted insurance?

For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]

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Can I request a package pickup from UPS?

When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Topics How to schedule a one-time pickup How to schedule a reoccurring pickup 1. Log in to your UPS account. 2. Go […]

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Can I request a package pickup from Canada Post?

You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]

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How do I set a Future Ship Date?

When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels before they enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster happy! Each shipper has […]

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Can I create a USPS Standard Post label?

No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.

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Can I create a return label for a package I sent internationally?

Return labels in for USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) are only supported for domestic shipments. This means that you will not be able to generate a return label for an order shipped outside of your carrier account’s country of origin. If your customer needs to return a package from an international ship-from location, […]

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Why aren’t all of my products listed on my customs form?

Only 30 items can be declared in the customs form when creating an international USPS label. If you have more than 30 lines, you can consolidate your products into more generic product categories to help fit them within the line limit.  How to consolidate products for customs See how to edit your customs form here. […]

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How can I view how much a label cost after I created it?

To see what you paid for each label through Ordoro you will follow these steps: 1. On Orders tab, click the Filters button. 2. In the Order Filters modal, choose Shipped from the STATUS section, then click Apply. 3. Under the Shipping Label Created section, you will find the cost.

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How do I edit my customs form?

Shipping internationally can sometimes be challenging, especially if you encounter error codes such as “Customs information is invalid” or “Internal Error Occurred PB-APIM-ERR-1000” in Ordoro. These errors indicate that your customs declaration form might not be fully completed. This guide will walk you through the steps to update your customs form in Ordoro, ensuring smooth […]

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How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

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How do I update my credit card info for USPS postage purchases?

Looking to update your credit card for Ordoro carrier fees, like USPS? You’re in the right place! This quick guide will show you how to easily change your payment details on the Billing page, ensuring smooth transactions. Need to update your subscription card too? Check out our dedicated article for hassle-free guidance. How to update […]

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How to print a label and packing list together or two labels on one sheet?

Ordoro now supports multiple layouts when printing your shipping labels in Ordoro v3, packing slips, and pick lists. See below for the different options. Thermal layout and packing list in sequential order Desktop layout with label and packing slip side-by-side Desktop layout with two labels per page Desktop layout with one label per page Thermal […]

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What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]

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Can I use UPS third party billing for shipping in Ordoro?

Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID.  2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3.  Under […]

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How do I get a label refund for Canada Post labels?

If you’ve printed a Canada Post label through Ordoro but haven’t used it due to reasons like damage or printing errors, don’t worry! You can easily request a refund for the unused label electronically. However, before you proceed with the refund request, it’s important to keep a copy of the label for your records, just […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I use UPS Mail Innovations inside Ordoro?

UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]

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How do I find labels that have not been printed?

Whether creating a single label or processing multiple orders in batch, Ordoro’s label processing workflow feature automatically moves orders into the Shipped status upon label creation and gives you multiple options on when and how to print labels. If you choose the Print later option, the labels are considered unprinted and can always be located […]

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Shipping UPS Mail Innovations vs. UPS SurePost

Ordoro supports both UPS Mail Innovation and UPS SurePost, but what are the differences between the two? The main difference is the type of packages UPS processes, including different regulations, weight limits, dimensional limits, and other contract-specific requirements for each one of them. If you would to learn more about using UPS SurePost and UPS […]

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How do I calculate the length and girth of a package?

When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]

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How to manage shipping label presets

Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When orders are ready to go out the door, simply select them in bulk and […]

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International Country Codes (ISO Country Codes)

ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]

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How to use barcode scanning to reduce packing errors

Using our barcode scanning workflow, you can: Note: This feature is available for select Ordoro plans. Please contact Ordoro Support at support@ordoro.com for more information. Here are additional setup articles for barcoding in Ordoro. Ordoro also offers barcode scanning in other areas of the app. See below. Topics Set up products for barcode scanning How […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

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How to set up the InstaPrint feature in Ordoro

The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]

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How do I set my USPS postage to refill automatically?

As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]

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How do I create Multi-Package Labels in Ordoro for UPS and FedEx?

With Ordoro’s Multi-Package Labels feature, we’ve divided the number of steps required to process shipments containing multiple packages which is compatible with UPS and FedEx only. How does it work? Let’s say you have a customer that ordered three items, each of which requires a different box. When fulfilling the order, you can now add […]

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What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

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How do I resend a dropshipment?

Whether you need to resend a dropshipment request to the same supplier, or send a new dropshipment request to a different supplier, Ordoro has your back. See the Topics below to resend a dropshipment order. Topics Resending your Dropshipment Reqeust to the same supplier If you want to send another email to the same supplier […]

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I changed my default warehouse but my shipments didn’t change, why not?

When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]

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What is the difference between Payor and Duties Payor?

If you’ve ever wondered about the distinction between “Payor” and “Duties Payor,” you’re in the right place. Understanding these terms is crucial for efficient order management and shipping processes. In this guide, we’ll delve into the key differences between Payor and Duties Payor, clarifying their roles and impact on your operations. Topics Which carriers support […]

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How do I print product SKUs on my shipping labels?

It can be helpful to include the order number or product SKUs on the labels to assist the warehouse staff apply labels to packages and confirming contents. You can include this information using the Reference Number field when generating labels. See the details below for how to automate this via presets. How to create a […]

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How to manage USPS APV adjustments with Pitney Bowes

On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]

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How do User Permissions work for the barcode workflow?

Ordoro’s Scan/Verify Package Contents lets you enhance packing accuracy by using barcode scanners. This workflow checks if the picked items match the order’s line-items. A default feature in this workflow allows users to “Force Verify” without scanning, subsequently generating shipping labels for the order. Administrators have the control to manage these user permissions, ensuring the […]

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How do I update the Ship From address for an order?

Sometimes you need to ship orders from different locations, so we made updating the Ship From address easy. First, make sure that you have a Warehouse set up with the Ship From address for the different location. For more information on Warehouses, click here. Updating a single order 1. Go to the Orders tab and […]

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What is PrintNode?

Ordoro has an integration with PrintNode that extends certain features with printers and scales. To access these features you will need to sign up for a PrintNode account here. So what benefits come with connecting PrintNode to Ordoro? Instaprint (fewer clicks to print your shipping labels) Manage printer preferences so that specific document types print […]

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How do I update my orders’ shipping parameters in bulk in Ordoro?

Efficiently managing and shipping a high volume of orders is a crucial aspect of running a successful business. With Ordoro’s convenient bulk shipping options, you can simplify and expedite your processes, saving valuable time and effort. Whether you’re looking to apply weights or select shipping methods for multiple items, Ordoro provides powerful features to streamline […]

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How can I hide certain shipping methods/rates in Ordoro?

There may be times you don’t want to see certain shipping methods when making labels. You are able to select which methods you don’t want to see for your shippers/carriers in Ordoro. It’s easy! This feature is available for all shippers/carriers Ordoro supports. For example, let’s say you don’t want to see Parcel Select Ground […]

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How do I add a Declared Value to my orders?

If you’re using one of the carriers listed below with Ordoro, you have the option to add a Declared Value to your shipment. This feature allows you to declare the value of the items being shipped for insurance or other purposes. Supported Carriers: FedEx, UPS, DHL Express, DHL eCommerce, X Delivery Notes: Step-by-Step Guide to […]

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Can I ship dangerous goods or hazardous materials in Ordoro?

Yes, both dangerous and hazardous materials can be shipped in Ordoro. These are also referred to as HAZMAT. The following carriers support shipping methods for HAZMAT: DHL eCommerce, DHL Express, FedEx, and UPS. Topics: What is HAZMAT Shipping and why is it important? According to USPS, the general definition for hazardous materials, or HAZMAT is […]

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