How do I compare shipping rates across different shipping methods?

It’s easy to compare shipping rates across your shippers using Ordoro. Here’s how: Ordoro v2 1. In the shipments list page, click on the “Check shipping rates” link for one of your shipments. 2. In the Create Label dialog box that appears, you’ll notice our integrated Rate Check window to the right of the label […]

Read More

When do I get charged for a shipping label?

When do I get charged for a shipping label? When I create the label, or when I ship the package? Different shipping companies have different methods of charging you for the shipping labels that you create through Ordoro. Here is how it works. Fedex Fedex is the easiest in this regard. They don’t charge you […]

Read More

How do I create a single shipping label?

For Ordoro v2 If you need help creating a shipment, please see the How to Ship an Order article. 1. Go to the Shipments tab and click on the “Unshipped” filter. Then select the checkbox of the Shipment you want to create. Click the orange button that says Create Labels. 2. This will bring up […]

Read More

How do I create multiple shipping labels in batch?

In Ordoro V2 Here are the steps to create multiple shipping labels in batch. 1. Go to the Shipments sub-tab and click on the Unshipped sub-tab. This will show you all the shipments that are waiting to be shipped out of your warehouse. 2. Select the shipments you want to create the labels for. You […]

Read More

How do I create an international shipping label?

If you are on Ordoro version 2 Since international labels require specific information per label (customs declaration form information), it is NOT possible to create international labels in bulk using the batch shipping workflow. Instead, you need to create them one by one. 1. Go to the Shipments tab and click on the “Unshipped” filter. Then select the […]

Read More

Can I choose to print labels later?

For Ordoro Version 2: 1. In the batch shipping workflow, you don’t have to print the labels immediately after creating them. In the printer selection screen, you can simply click out of the window to print them later.   2. Those “Unprinted” labels can later be accessed by going to the “Unprinted” filter in the […]

Read More

How do I reprint a shipping label that I created earlier?

In Ordoro v2 Once you create a shipping label via Ordoro, that label image is permanently stored in your Ordoro account. This means that you can reprint that label as many times as you want. You get charged only when the label is created for the first time. Reprinting that label does not cost you […]

Read More

How do I create return labels using Ordoro?

In Ordoro v2   You can create return labels on USPS, UPS and Fedex for all domestic (USA) shipments in Ordoro. Here is how you do it. 1. Go to the shipments tab. Find the shipment that you want to return. And expand the shipment row by clicking into an empty field next to it. […]

Read More

How do I delete a shipping label?

ORDORO VERSION 2 To delete a label, follow the steps below. 1.  Go to the Shipments tab 2.  Go to the Shipped filter. Find the shipment for which you want to delete the label. 3.  “Expand the Row” of that shipment. 4.  Click on “Delete Label” in the last column Note: If you are deleting […]

Read More

How do I get a label refund for USPS?

For Ordoro Version 2: To check the status of an existing USPS label refund, see this help article Let’s say you want to cancel a USPS shipping label that you created in Ordoro.  Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. […]

Read More

How do I fix the errors that show up during label creation?

1. While creating shipping labels in a batch (as explained in this article), you may encounter error messages on certain shipments. Here is an example. 2. The shipments that failed will remain in the “Unshipped” filter of the Shipments tab and you can easily spot them because of the red X mark on them. Click […]

Read More

USPS Shipping Rates FAQ

Note: This article has been updated to reflect the USPS price change effective on August 28th, 2016 How do shipping rates work? Shipping rates usually fall in one of three categories. With Ordoro’s new deeply discounted rates, we added a fourth category! The list below is from most expensive to least expensive. Post Office Rates […]

Read More

What USPS shipping rates do I get through Ordoro?

Ordoro offers negotiated USPS rates for all users. This means that the rates you will pay for USPS postage will be equal to, or in many cases better than, the rates offered by other shipping apps! For example, here is a breakdown of what it would cost you to ship a 5 lb 10x5x6 Priority Mail […]

Read More

Why size matters!

Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1 as the dimensions while creating USPS Parcel labels, STOP NOW! Starting Thursday, July 10th, 2014, those dimensions will affect your shipping rates. And if you enter incorrect dimensions, USPS will reject your shipments. Correct dimensions = cheaper rates Ordoro […]

Read More

Can I request a package pickup from USPS?

You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]

Read More

Why do I have to pre-purchase USPS postage?

USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]

Read More

Can I add Signature Confirmation to my Canada Post Labels?

In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]

Read More

What does “Default Match” mean?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

Read More

Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

Read More

Why are my charges from FedEx higher than those I was quoted in Ordoro?

After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]

Read More

Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

Read More

How do I export a CSV of my Tracking Numbers and Delivery Statuses?

To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]

Read More

How to pick your USPS box type

When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]

Read More

How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

Read More

Why does Ordoro have a different rate than I’m seeing in FedEx?

A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]

Read More

How do I process a return in Ordoro?

Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags Create a return label for the order When the package is returned, either remove the original tag or add a new tag to signify you’ve received the product If the item is able to be […]

Read More

How do I print international labels 2 per page?

USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]

Read More

What do the different parts of the “Create Label” modal mean?

In Ordoro version 2 1. Select a Shipper  Ordoro will integrate with Canada Post, USPS, UPS and FedEx. Before setting any other package settings, select which shipper you’d like to use to create the label.     2. Shipping Method  Note: You’ll only want to select a Shipping Method that has a dollar value listed […]

Read More

What kinds of packages qualify for Ordoro’s discounted insurance?

Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]

Read More

How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]

Read More

Can I request a package pickup from FedEx?

Requesting a Package Pickup through FedEx.com: You will be able to see the labels you created through Ordoro in FedEx almost immediately. If you then need to request a package pickup, you will follow the below steps: Login to your FedEx account Go to the Ship tab Select Schedule a Pickup Requesting a Package Pickup over the phone with FedEx: […]

Read More

Can I request a package pickup from UPS?

You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]

Read More

Can I request a package pickup from Canada Post?

You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]

Read More

How do I set a future ship date?

ORDORO VERSION 2 USPS Open the Create Label modal Go to Advanced Options Update the Ship Date FedEx Open the Create Label modal Go to Advanced Options Update the Ship Date    ________________________________________________________________________ ORDORO VERSION 3 USPS Select an order to open the Label panel Go to Additional Options Update the Ship Date FedEx Select an order to […]

Read More

Can I create a USPS Standard Post label?

No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.

Read More

Why aren’t all of my products listed on my customs form?

When you are creating an international USPS label, you may notice that there are only 5 lines to list your products in. If you have more than 5 products in an order that you are shipping internationally, you’ll need to pick a more generic name for your products and update them on the customs form. […]

Read More

How can I view how much a label cost after I created it?

To see what you paid for each label through Ordoro you will follow these steps: For Ordoro version 2 1. Go to Shipments in the green bar 2. Click on the Shipped tab 3. To see how much you paid for the label, expand the row. You’ll see the cost on the right in the Misc column. […]

Read More

Do you support USB scales?

Ordoro does not have a direct USB scale integration at this time, however, if you have a USB scale with “Keyboard Input” functionality, then you’ll be able to click in the weight boxes, and then weigh the package.

Read More

How do I edit my customs form?

When you are shipping internationally, you’ll need to ensure that your Customs Declaration form is fully filled out.  If you are on Ordoro version 2 To update your customs form you will: 1. Click on Edit Customs Declaration in the create label modal 2. Update the description and price as you see fit 3. Update the combined weight to […]

Read More

How do I use Hold For Pickup in Ordoro?

The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. To select this option, please follow these steps. For Ordoro Version 2: 1. Create a shipment 2. Go to the Unshipped filter   […]

Read More

How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

Read More

International Country Codes (ISO Country Codes)

ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]

Read More

Analytics – Financial Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]

Read More

How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. JANUARY: Thursday, January 19th, 2:00pm CST […]

Read More

How do I set default package dimensions for my products?

You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]

Read More

How to create shipping label presets?

What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]

Read More

How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]

Read More

How do I resend a dropshipment?

  Sometimes you need to resend a dropshipment order because: Supplier is out of stock and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email […]

Read More

How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?

When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Please follow these steps to create a shipping label for Amazon Prime orders: *NOTE* Amazon Prime shipping is available […]

Read More