To compare shipping rates across your shippers (like USPS, FedEx, UPS, Canada Post, DHL, Australia Post, etc.), see the steps below. 1. In the Orders tab, select an order. 2. View the label panel on the right. Select the Carrier (like USPS) in the dropdown. 3. To see the available shipping rates, click on the […]
Shipping Labels
Ordoro makes it easy to do all your shipping under one roof! You can create and manage shipping labels, writeback tracking, cancel labels, request pick up, purchase insurance, create the packing list and many more with our awesome features.Please take a look at our collection of support articles to assist you in your shipping needs.
When am I charged for a shipping label?
You may wonder: When am I charged for a shipping label? Am I charged when I create the label, or when I ship the package? Each shipping carrier has different methods of charging you for labels created in Ordoro. Here is how it works. Canada Post For contract customers, you’ll need to run an End […]
How do I create a single shipping label?
1. Go to the Orders tab and click on the “Awaiting Fulfillment” sub-tab. Then select the checkbox of the order you want to create. 2. This will bring up the label panel on the right-hand side. Enter the shipper, ship method, box shape, etc. on this page. When you change the weight or the dimensions of the package, the […]
How do I update and create multiple shipping labels in batch?
Use Ordoro’s optimized batch order processing feature to execute your entire workflow, from import to label creation, on a single page in vastly fewer clicks. You can select multiple orders with different dimensions and shipping methods, and create labels for each in a couple of clicks. How to get started: 1. Go to the Orders -> Awaiting Fulfillment filter […]
How do I create an international shipping label?
Creating international shipping labels in Ordoro is easy. 1. Go to the Orders tab. And select the international order you want to ship. The shipping panel will show up on the right 2. Make sure the Attach Customs Info checkbox is checked. And select one of the options in the Reason for Export dropdown 3. […]
Can I choose to print labels later?
Whether you create one or multiple labels, you have the option of print the labels later In the Label Panel you will see an option to “Print Later”. Click on it. When you are ready to print, go to the Shipped sub-tab Click on the Unprinted Only button Select all or the orders your would like […]
How do I reprint a shipping label that I created earlier?
1. Go to the Orders tab. Go to the Shipped filter to see all the shipped orders. Select the order by clicking on the checkbox. 2. On the right side panel, make sure you are in the shipping label tab. Click on View PDF and that will bring up the label. You can reprint it […]
How do I delete a shipping label?
To delete a label, follow the steps below. If you’re curious about when you’re charged for shipping labels, see this help article. Delete a single shipping label 1. Go to the Orders. Select the status as Shipped. 2. Find the order to delete the label. Expand the order or go to the Order Detail page. […]
How do I get a label refund for USPS?
To check the status of an existing USPS label refund, see this help article. Let’s say you want to cancel a USPS shipping label that you created in Ordoro. Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. If you generated the […]
Why size matters!
Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1, or shipping pacakges at the defaul dimensions (7 x 7 x 7) as the dimensions while creating USPS Parcel labels, STOP NOW! Those dimensions will affect your shipping rates. If you enter incorrect dimensions, USPS will charge you […]
What is Stealth Postage? Can I print Stealth USPS Labels using Ordoro?
Yes, you can print stealth postage labels using Ordoro. What does “stealth postage” mean? Normally when you print a postage label from USPS, it will show the actual cost on the top right of the label. But there is an option to “hide” that postage from the label. Image via Endicia How do you print […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
What if my customer didn’t enter a phone number with their address?
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
Can I request a package pickup from USPS?
You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]
Why do I have to pre-purchase USPS postage?
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
Can I add Signature Confirmation to my Canada Post Labels?
In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]
How to pick your USPS box type
When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Why does Ordoro have a different rate than I’m seeing in FedEx?
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
How do I process a return in Ordoro?
Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags You can even create different custom tags for different return reasons Create a return label for the order Make an order and/or product line item (Additional Details) note with the reason for the return and/or […]
How do I print international labels 2 per page?
USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]
What do the different parts of the “Create Label” modal mean?
1. Select Shipping Label or Return Label Creating Shipping Label and Return Label are done within the same panel. 2. Select a Carrier Ordoro will integrate with Canada Post, USPS, UPS and FedEx. Before setting any other package settings, select which shipper you’d like to use to create the label. 3. Package Type This is […]
What kinds of packages qualify for Ordoro’s discounted insurance?
Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]
What does “UPS Error: missing or invalid ship from company name” mean?
When you receive a UPS error that says: missing or invalid ship from company name It means that your warehouse name is either missing or too long. To fix this error you will: 1. Go to your business name in the upper right-hand corner and click Account Settings 2. Click on Warehouses on the left-hand menu 3. Click […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Can I request a package pickup from UPS?
You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]
Can I request a package pickup from Canada Post?
You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]
How do I set a Future Ship Date?
When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels in advance of when they will enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster […]
Can I create a USPS Standard Post label?
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
Can I create a return label for a package I sent internationally?
Return labels in for USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) are only supported for domestic shipments. This means that you will not be able to generate a return label for an order shipped outside of your carrier account’s country of origin. If your customer needs to return a package from an international ship-from location, […]
Why aren’t all of my products listed on my customs form?
When you are creating an international USPS label, you may notice that there are only 5 lines to list your products in. If you have more than 5 products in an order that you are shipping internationally, you’ll need to pick a more generic name for your products and update them on the customs form. […]
How can I view how much a label cost after I created it?
To see what you paid for each label through Ordoro you will follow these steps: 1. Go to Orders. Select the status Shipped. 2. Under the Shipping Label Created section, you will find the cost.
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Note: Make sure that you refresh the page after assigning a new default warehouse, or you uncheck the default checkbox from your previous default warehouse.
How do I edit my customs form?
You may have received these error codes while trying to ship internationally in Ordoro. Customs information is invalid. Internal Error Occurred PB-APIM-ERR-1000 To fix this, when you are shipping internationally, you’ll need to ensure that your Customs Declaration form is fully filled out. 1. Select the international order you want to ship. The shipping panel […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Does weight matter when shipping with Regional Rate boxes?
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
How do I set default package dimensions for my products?
Default dimensions allow you to save the package dimensions of each of your products so that for single item orders (quantity 1), Ordoro will default to the dimensions saved here. How do I set dimensions on a single product level? Select the Products tab in the green bar Find the SKU you try to update and […]
How do I file a claim for USPS Priority Mail Express label that was not shipped in time?
USPS guarantees Priority Mail Express delivery. You can request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the label and/or tracking number. A refund claim for late delivery must be filed with your local USPS post office. Please keep in mind that the label must be scanned […]
How do I update my credit card info for USPS postage purchases?
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. USPS Endicia If you have a USPS account powered […]
How to print a label and packing list together or two labels on one sheet?
Ordoro now supports multiple layouts when printing your shipping labels in Ordoro v3, packing slips, and pick lists. See below for the different options. Thermal layout and packing list in sequential order Desktop layout with label and packing slip side-by-side Desktop layout with two labels per page Desktop layout with one label per page Thermal […]
What is the address format to ship to Puerto Rico?
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: Find the order in your Orders -> Awaiting Fulfillment tab Select the checkbox right next to the order number to open the Shipping Label panel on the right Choose UPS as your carrier Click on the Additional Options dropdown menu Under Payor, select Third Party and enter Payor Account […]
How do I get a label refund for Canada Post labels?
To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically. But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for […]
How do I display my company logo on my shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it To apply your logo to your shipping labels make sure you have uploaded your logo into Ordoro. Ordoro uses the logo saved in the Packing Lists settings for this feature. […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. So please contact your UPS representative to understand whether your business is eligible for shipping packages via […]
How do I find labels that have not been printed?
Whether creating a single label or processing multiple orders in batch, Ordoro’s newest label processing workflow feature automatically moves orders into the Shipped filter upon label creation and gives you multiple options on when and how to print labels. The print label modal will immediately appear once labels have been generated providing you with the following […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
Shipping UPS Mail Innovations vs. UPS SurePost
Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
How to ship hazardous materials in Ordoro?
Depending on the type of hazardous materials you want to ship as well as which shipper you’re shipping them with, the following options are available to you in Ordoro: FedEx Ground ORMD SMALL_QUANTITY_EXEMPTION BATTERY DRY ICE Express or International LIMITED_QUANTITIES_COMMODITIES REPORTABLE_QUANTITIES DRY ICE UPS DRY ICE For more information, restrictions, and requirements on shipping […]
How do I calculate the girth and length of a package using the parcel dimensions?
Some shippers restrict how big of a box you can ship, such as USPS with a maximum Combined Length plus Girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ (Height) Add the measurements of the two […]
How to create shipping label presets?
Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time. Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
How to use barcode scanning to reduce packing errors?
With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available for customers on our higher-tier plans, starting with Express. If you would like to have this […]
Can I connect a scale to Ordoro?
Yes, Ordoro supports all types of weighing scales via the printnode app. Here is how to setup the scales in your Ordoro account 1. Go to settings -> Scales -> Click on “Enable USB Scale” 2. Type in your printnode API key and hit “Save API Key”. See this article for more details on how to […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
Why are my charges from UPS higher than those I was quoted in Ordoro?
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
Can I set auto-fill for my USPS postage balance?
Yes, you can! Please follow these steps to set up auto-fill postage for your USPS postage balance: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Select the Enable postage auto-fill option under the USPS carrier. 4. Enter the Lower Threshold (the dollar amount when […]
How do I create Multi-Package Labels in Ordoro for UPS and FedEx?
With Ordoro’s Multi-Package Labels feature, we’ve divided the number of steps required to process shipments containing multiple packages which is compatible with UPS and FedEx only. How does it work? Let’s say you have a customer that ordered three items, each of which requires a different box. When fulfilling the order, you can now add […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is an FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]
Can I create a shipping label without having an order in Ordoro?
Since Ordoro is an order management system, you must have an order to create a label. However, where there is a will, there is a way! Create a manual order 1. On the Orders page, create a manual order to the ship-to address. 2. Create a shipping label, just as you would for orders imported […]
How do I use Hold For Pickup in Ordoro?
The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. This is onlly available for Endicia USPS accounts. To select this option, please follow these steps. 1. Click on Orders 2. Select the […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Select your […]
What is the difference between Payor and Duties Payor?
When creating an international label via UPS, FedEx, or DHL, Ordoro gives the option to designate who pays for the shipping label and/or duties and taxes. What does the Payor field do? The Payor field tells the shipper (UPS/FedEx/DHL) which entity is responsible for the shipping label cost. If Sender is selected, the shipper will […]
How do I print product SKUs on my shipping labels?
You can print shipping labels from Ordoro on any shipment. It just takes a few steps. 1. Select the Order you need to ship in the Orders tab. 2. In the right-hand shipping menu, select the Presets button. 3. Scroll down and select the reference number. Then choose Product SKUs. This will print your shipping […]
How to manage USPS APV adjustments with Pitney Bowes
On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. If you ship with USPS […]
Can I disable Force Verify and label creation for specific users when using the Scan/Verify workflow?
With Ordoro’s Scan/Verify Package Contents workflow you can use barcode scanners to match the picked items to the line-items on the order to minimize packing errors. This workflow by default gives users the option to “Force Verify” without scanning any products to the order and creating shipping labels. Ordoro gives Admins the option to allow […]
How do I enable barcode notification sounds in Ordoro?
Note: Barcode scanning is available only for certain Ordoro plans. If this feature is not enabled in your account, then please contact us at support@ordoro.com and ask us to enable it. To learn more about the barcode scanning workflows available in Ordoro, please read this support article and this support article. Setup: You will first […]
How do I update the Ship From address for an order?
Sometimes you need to ship orders from different locations, so we made updating the Ship From address easy. First, make sure that you have a Warehouse set up with the Ship From address for the different location. For more information on Warehouses, click here. Updating a single order 1. Go to the Orders tab and […]
What is PrintNode?
Ordoro has an integration with PrintNode that extends certain features with printers and scales. To access these features you will need to sign up for a PrintNode account here. So what benefits come with connecting PrintNode to Ordoro? Instaprint (fewer clicks to print your shipping labels) Manage printer preferences so that specific document types print […]