It’s easy to compare shipping rates across your shippers using Ordoro. Here’s how: Ordoro v3 1. In the orders tab, select an order 2. In the label panel to the right, click on Carrier and select one from the dropdown 3. Click on Shipping Methods/Rates drop down to see the rates 4. To compare rates, […]
Shipping Labels
When do I get charged for a shipping label?
When do I get charged for a shipping label? When I create the label, or when I ship the package? Different shipping companies have different methods of charging you for the shipping labels that you create through Ordoro. Here is how it works. Fedex Fedex is the easiest in this regard. They don’t charge you […]
How do I create a single shipping label?
For Ordoro v3 1. Go to the Orders tab and click on the “Awaiting Fulfillment” sub-tab. Then select the checkbox of the order you want to create. 2. This will bring up the label panel on the right hand side. Enter the shipper, ship method, box shape, etc. on this page. When you change the weight or the dimensions […]
How do I create multiple shipping labels in batch?
In Ordoro V3 1. In the Orders tab, click on the Awaiting Fulfillment sub-tab. This will show all orders awaiting to be shipped. 2. Select all the orders for which you wish to create labels. The Label Panel will indicate how many orders have been selected. Note: Ordoro V3 allows you to make updates […]
How do I create an international shipping label?
If you are on Ordoro version 2 Since international labels require specific information per label (customs declaration form information), it is NOT possible to create international labels in bulk using the batch shipping workflow. Instead, you need to create them one by one. 1. Go to the Shipments tab and click on the “Unshipped” filter. Then select the […]
Can I choose to print labels later?
For Ordoro Version 2: 1. In the batch shipping workflow, you don’t have to print the labels immediately after creating them. In the printer selection screen, you can simply click out of the window to print them later. 2. Those “Unprinted” labels can later be accessed by going to the “Unprinted” filter in the […]
How do I reprint a shipping label that I created earlier?
In Ordoro v2 Once you create a shipping label via Ordoro, that label image is permanently stored in your Ordoro account. This means that you can reprint that label as many times as you want. You get charged only when the label is created for the first time. Reprinting that label does not cost you […]
How do I delete a shipping label?
ORDORO VERSION 3 To delete a label, follow the steps below. 1. Go to the Orders tab. 2. Go to the Shipped sub-filter. Find the order for which you want to delete the label for. 3. Click on “Delete” under the “Shipping Label Created” information. If you’re deleting a USPS label, then Ordoro will automatically request a USPS label refund. […]
How do I get a label refund for USPS?
To check the status of an existing USPS label refund, see this help article. Let’s say you want to cancel a USPS shipping label that you created in Ordoro. Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. If you generated the […]
How do I fix the errors that show up during label creation?
1. While creating shipping labels in a batch (as explained in this article), you may encounter error messages on certain shipments. Here is an example. 2. The shipments that failed will remain in the “Unshipped” filter of the Shipments tab and you can easily spot them because of the red X mark on them. Click […]
USPS Shipping Rates FAQ
Note: This article has been updated to reflect the USPS price change effective on January 22nd, 2017 How do shipping rates work? Shipping rates usually fall in one of three categories. With Ordoro’s new deeply discounted rates, we added a fourth category! The list below is from most expensive to least expensive. Post Office Rates ($$$$) […]
What USPS shipping rates do I get through Ordoro?
Ordoro offers negotiated USPS rates for all users. This means that the rates you will pay for USPS postage will be equal to, or in many cases better than, the rates offered by other shipping apps! For example, here is a breakdown of what it would cost you to ship a 5 lb 10x5x6 Priority Mail […]
Why size matters!
Parcel dimensions affect your USPS shipping rates If you have been entering 1 x 1 x 1 as the dimensions while creating USPS Parcel labels, STOP NOW! Starting Thursday, July 10th, 2014, those dimensions will affect your shipping rates. And if you enter incorrect dimensions, USPS will reject your shipments. Correct dimensions = cheaper rates Ordoro […]
What is Stealth Postage? Can I print Stealth USPS Labels using Ordoro?
Yes, you can print stealth postage labels using Ordoro. What does “stealth postage” mean? Normally when you print a postage label from USPS, it will show the actual cost on the top right of the label. But there is an option to “hide” that postage from the label. Image via Endicia How do you print […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Click Settings […]
Why does FedEx require my customer’s phone number to create a label?
FedEx requires your customer’s phone number when creating a shipping label to ensure that your package will be delivered accurately. If FedEx experiences an issue delivering the package, they will reach out to the customer.
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
What if my customer didn’t enter a phone number with their address?
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
Can I request a package pickup from USPS?
You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]
Can I create a shipping label without having an order in Ordoro?
Since Ordoro is an order management system, we will not allow you to create a label without an order. However, where there is a will, there is a way. To create a label for a package that was not an order through your sales channel just follow these steps: Create a manual order for the address […]
Why do I have to pre-purchase USPS postage?
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
Can I add Signature Confirmation to my Canada Post Labels?
In Ordoro you can add Signature Confirmation to all applicable Canada Post labels. If you are shipping within Canada then all Priority shipments will receive Signature Confirmation at no extra charge. You can also add on Signature Confirmation to most other ship methods for an additional fee. For shipments within Canada, an image of the […]
What does “Default Match” mean?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
Why are my charges from UPS higher than those I was quoted in Ordoro?
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
Why are my charges from FedEx higher than those I was quoted in Ordoro?
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]
Why do I get an Endicia Error 12503 when I see money in my account?
If you have been printing a lot recently, you may come to a label that is unable to print due to a lack of balance: Endicia error 12503: There is not enough money in the account to produce the indicum. When you look at your postage balance, you see enough money, so what’s going […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
How do I export a CSV of my Tracking Numbers and Delivery Statuses?
To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]
How to pick your USPS box type
When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Why does Ordoro have a different rate than I’m seeing in FedEx?
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
How do I process a return in Ordoro?
Here is our suggested procedure for processing a return: Tag the order that is being returned using our custom tags Create a return label for the order When the package is returned, either remove the original tag or add a new tag to signify you’ve received the product If the item is able to be […]
How do I print international labels 2 per page?
USPS Priority Mail international labels include 4 pages, so you may be asking yourself how to save on paper and print two per page. No worries, all you’ll have to do is: Select File Then select Print Select Multiple Pages Per Sheet in the Page Scaling pop-up Select a value in the Pages Per Sheet pop-up […]
What do the different parts of the “Create Label” modal mean?
In Ordoro version 2 1. Select a Shipper Ordoro will integrate with Canada Post, USPS, UPS and FedEx. Before setting any other package settings, select which shipper you’d like to use to create the label. 2. Shipping Method Note: You’ll only want to select a Shipping Method that has a dollar value listed […]
What kinds of packages qualify for Ordoro’s discounted insurance?
Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]
What does “UPS Error: missing or invalid ship from company name” mean?
When you receive a UPS error that says: missing or invalid ship from company name It means that your warehouse name is either missing or too long. To fix this error you will: Go to Settings in the upper right hand corner Click on Warehouse in the dropdown menu Click Edit next to the warehouse […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Can I request a package pickup from FedEx?
Requesting a Package Pickup through FedEx.com: You will be able to see the labels you created through Ordoro in FedEx almost immediately. If you then need to request a package pickup, you will follow the below steps: Login to your FedEx account Go to the Ship tab Select Schedule a Pickup Requesting a Package Pickup over the phone with FedEx: […]
Can I request a package pickup from UPS?
You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]
Can I request a package pickup from Canada Post?
You will be able to see the labels you created through Ordoro in Canada Post almost immediately. If you then need to request a package pickup, you will follow the below steps: Ensure that you have package pickup in your area by using this site If your packages qualify for pickup, sign in to your Canada Post account Go […]
How do I set a future ship date?
ORDORO VERSION 2 USPS Open the Create Label modal Go to Advanced Options Update the Ship Date FedEx Open the Create Label modal Go to Advanced Options Update the Ship Date ________________________________________________________________________ ORDORO VERSION 3 USPS Select an order to open the Label panel Go to Additional Options Update the Ship Date FedEx Select an order to […]
Can I create a USPS Standard Post label?
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
Can I create a return label for a package I sent internationally?
No. At this time Ordoro only integrates with USPS, UPS, FedEx and Canada Post, which means that we can only create labels for those services. If your customer needs to return a package from an international label, they’ll need to return the item by shipping it themselves.
Why aren’t all of my products listed on my customs form?
When you are creating an international USPS label, you may notice that there are only 5 lines to list your products in. If you have more than 5 products in an order that you are shipping internationally, you’ll need to pick a more generic name for your products and update them on the customs form. […]
How can I view how much a label cost after I created it?
To see what you paid for each label through Ordoro you will follow these steps: For Ordoro version 2 1. Go to Shipments in the green bar 2. Click on the Shipped tab 3. To see how much you paid for the label, expand the row. You’ll see the cost on the right in the Misc column. […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Note: Make sure that you refresh the page after assigning a new default warehouse, or you uncheck the default checkbox from your previous default warehouse.
Do you support USB scales?
Ordoro does not have a direct USB scale integration at this time, however, if you have a USB scale with “Keyboard Input” functionality, then you’ll be able to click in the weight boxes, and then weigh the package.
How do I edit my customs form?
When you are shipping internationally, you’ll need to ensure that your Customs Declaration form is fully filled out. If you are on Ordoro version 2 To update your customs form you will: 1. Click on Edit Customs Declaration in the create label modal 2. Update the description and price as you see fit 3. Update the combined weight to […]
How do I use Hold For Pickup in Ordoro?
The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. To select this option, please follow these steps. For Ordoro Version 2: 1. Create a shipment 2. Go to the Unshipped filter […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Does weight matter when shipping with Regional Rate boxes?
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
Analytics – Financial Stats
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]
How do I sign up for a webinar?
In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. Webinars are currently on hold, […]
How do I set default package dimensions for my products?
You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]
How to create shipping label presets?
What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time. Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]
Amazon Seller Fulfilled Prime: What to do if I get the following “Amazon error Terms AndConditionsNotAccepted: None”?
Even if the prime shipping option has been applied to your orders and they have been imported as prime orders into Ordoro, you will still need to enable and agree to Amazon’s “Buy Shipping Api” Terms & Conditions in order to get access to their rates inside Ordoro. Please make sure these steps have been taken […]
How do I move orders out of the Awaiting Fulfillment tab after creating a label?
Applies to Ordoro v3 accounts only! When you create shipping labels for Awaiting Fulfillment orders, you would expect them to automatically move out of the Awaiting Fulfillment filter the moment a label has been generated and printed. However, this is not the case since you may need to take further actions on those orders such as […]
How do I file a claim for USPS Priority Mail Express label that was not shipped in time?
USPS guarantees Priority Mail Express delivery. You can request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the label and/or tracking number. A refund claim for late delivery must be filed with your local USPS post office. Please keep in mind that the label must be scanned […]
How do I update my credit card info for USPS postage purchases?
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]
How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?
When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Note: Please be aware that Amazon Prime shipping is available on Ordoro v3 only. Please follow these steps to create a […]
How to print a label and packing list together or two labels on one sheet?
IMPORTANT: This feature is currently in beta for Ordoro 3 only. Please contact support@ordoro.com to enable this feature in your account. Ordoro now supports multiple layouts when printing your shipping labels, packing slips, and pick lists. See below for the different options. Thermal layout and packing list in sequential order Desktop layout with label and […]
What is the address format to ship to Puerto Rico?
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
How do I calculate the girth and length of a package using the parcel dimensions?
Some shippers restrict how big of a box you can ship, such as USPS with a maximum Combined Length plus Girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ (Height) Add the measurements of the two […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: Find the order in your Orders -> Awaiting Fulfillment tab Select the checkbox right next to the order number to open the Shipping Label panel on the right Choose UPS as you carrier Click on the Additional Options dropdown menu Under Payor, select Third Party and enter Payor Account […]
How do I get a label refund for Canada Post labels?
To request a label shipment refund for a Canada Post label that was printed but not used (i.e. damaged or printed in error) Ordoro can submit a refund request electronically. But before you get delete happy, please print the label and keep it for your records. Canada Post may come back later and ask you for […]
How do I display my company logo on my shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it First, make sure you have uploaded your logo into Ordoro. Ordoro uses the logo saved in the Packing Lists settings for this feature. Please follow these steps to upload your logo: 1. […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. So please contact your UPS representative to understand whether your business is eligible for shipping packages via […]
Ordoro’s Newest Label Processing Feature
Whether creating a single label or processing multiple orders in batch, Ordoro’s newest label processing workflow feature automatically moves orders into the Shipped filter upon label creation and gives you multiple options on when and how to print labels. The print label modal will immediately appear once labels have been generated providing you with the following […]