Yes! You can schedule your FedEx pickups in Ordoro. It’s easy! This is only for FedEx Packages at this time, so you will not be able to schedule a pickup for other shipping services. 1. Go to Orders. Click on Actions and select Schedule Pickup from the drop-down menu. 2. Choose the warehouse you would […]
Please see our collection of support articles for FedEx shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
Can I manage FedEx Electronic Trade Documents (ETD) in Ordoro?
Electronic Trade Documents (ETD) allow users to send international trade documents electronically so there’s no need to print and attach them separately. Not all countries need or accept ETD. Ordoro knows which countries do and don’t require ETD and will automatically detect these orders, but you can override this option. For more information regarding what […]
What are the character limits per field for FedEx labels?
Ship From: Field Maximum Character Count Name (First and Last) 35 Company Name 30 Address Line 1 30 Address Line 2 30 City 30 State 30 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 35 Company Name 30 Address Line 1 30 Address Line 2 30 City 30 State 30 […]
Why does Ordoro have a different rate than I’m seeing in FedEx?
A few things to double check: Do you have your FedEx account set up in Ordoro? Has your FedEx representative loaded your negotiated rates in to your account for API access? Are the weights, box dimensions, and method the same in both Ordoro and FedEx? Have you selected Residential/Commercial in both? Do you have any add […]
Why does FedEx require my customer’s phone number to create a label?
When creating a label in Ordoro, FedEx requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, they will reach out to the phone number for assistance.
Why are my charges from FedEx higher than those I was quoted in Ordoro?
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]