How does manual dropshipping work in Ordoro?

Manual dropshipping is exactly as it sounds. You can route an order to a dropshipper of your choice within the label panel. Here are the steps on how to manually dropship an order: Set up Suppliers Click on the Orders tab in the green bar Select the Order you would like to dropship Select the Dropship […]

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How to create shipping label presets?

 Ordoro’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in one click.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When […]

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How does Automatic dropshipping work?

Once you have a default supplier assigned to your products and have marked the SKUs to be Automatic Dropship, all incoming orders will automatically get split into supplier specific orders and immediately routed to the assigned default supplier via email. Here is how it works step-by-step: Assign skus to be automatically dropshipped by a supplier. See this link on […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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How to find your Ordoro Support Pin

When contacting our Support team, we can quickly find your account by referencing your Support Pin. To locate your Support Pin, go to Settings in the top right corner of your account. The pin will be in the dropdown. See the screenshot below.

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How Real Time Tracking Status works in Ordoro

Ordoro now updates the tracking status for every USPS package in real time — from when it leaves your door to when it arrives at the customer’s door —  and displays the info in the Order List and Order Detail page. Here’s how it works! Once you create a USPS label in Ordoro, that tracking […]

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How do I use the Ordoro orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. See each STATE description below: Awaiting Fulfillment – When the order imports from your shopping cart and all automation is applied, the order appears in the Awaiting Fulfillment state Shipped – Once the order is […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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How do I split an order into multiple shipments?

You may need to split an order into multiple boxes or shipments.  Here are a few example scenarios. An order has more products than will fit in one box, so you want to ship them out in separate shipments. A product is backordered, and you want to ship out the available items. Part of the […]

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Can I transfer inventory from one warehouse to another?

Yes! If you are on an Ordoro PRO or Enterprise plan, you can use Ordoro’s inventory transfer feature to transfer inventory from one warehouse to another.  NOTE: If you don’t see this feature in your Ordoro account, reach out to support@ordoro.com for information on how to upgrade your plan. You can find the option to […]

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Can I prevent users from updating my “Write Inventory Back” settings?

Yes, there is a setting to keep specific users from editing the Write Inventory Back for carts. This feature is helpful when: There are users that manage shipping, but shouldn’t adjust inventory or update inventory back to your sales channel. If you use Ordoro exclusively for dropshipping and don’t want us to overwrite your cart […]

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How do I assign custom packing slips per sales channel?

Ordoro’s focus is to streamline your work process. As a multichannel solution, we offer the option to set a default profile that will assign packing lists, return email content, and ship from aliases for each of your sales channel’s orders and return orders. This article details the following:  1. How to set a default profile […]

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2020 Holiday Shipping Deadlines

Carriers: USPS FedEx UPS Amazon FBA Inventory Canada Post DHL Express USPS Domestic Mail Services Mail-By Date First-Class Mail December 18 Priority Mail December 19 Priority Mail Express December 23 Alaska and Hawaii Holiday Mail-By Deadlines Mail Addressed To First-Class Mail Priority Mail Priority Mail Express Alaska December 18 December 19 December 21 Hawaii December […]

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What are Profiles and how can I use them in Ordoro?

Because Ordoro is a multichannel fulfillment solution, you can manage multiple stores or brands. Each of these brands may require a unique packing slip and logo. With our Profiles feature, you can easily customize the packing slip for each brand or store. See below for links about Profiles! How to set up Profiles and packing […]

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