BigCommerce permissions error (a.k.a “401 Client Error: Unauthorized”)

If you see the following error message while trying to import your data from your BigCommerce store, it ALWAYS means that you have set up the BigCommerce connection inside Ordoro incorrectly. Here is a screenshot of this error in the Ordoro Activity Dropdown. If you encounter this error, please login into your BigCommerce admin panel and make sure that […]

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Debugging common WooCommerce connection issues

General tips For more tips on debugging WooCommerce connection issues, see this helpful support article from WooCommerce. What version of WooCommerce are you using? Ordoro only works with WooCommerce 2.2.0 and above. Is the REST API enabled? In your WordPress Admin, go to WooCommerce -> Settings -> General. And make sure the Enable the REST […]

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Why do I get an Error 500 when importing from Magento?

Ordoro uses SOAP XML API to connect to your Magento server. See this article to learn how to set up the connection between Ordoro and Magento. It all depends on your hosting provider If you are using any of the major shared hosts out there to host your Magento store (i.e. hostgator, bluehost, ipage, 1and1, […]

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What causes Magento to throw “Procedure ‘login’ not present” error during API calls?

When Ordoro makes an API call to Magento, sometimes you may see the following error in activity menu. <SOAP-ENV:Envelope xmlns:SOAP-ENV=”http://schemas.xmlsoap.org/soap/envelope/”><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>Procedure ‘login’ not present</faultstring> This error can usually be fixed by making the following change on your Magento server. Login into your Magento Admin Panel and go to the following location. System -> Configuration -> Magento Core […]

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Shopsite XML error

When we import orders/products from Shopsite, it is important that the data we receive from Shopsite is XML. In some cases, Shopsite may send us HTML instead of XML. What’s the difference, you may ask? HTML was designed to display data, with focus on how data looks XML was designed to describe data, with focus on […]

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Request to Amazon failed with error message Access Denied

There are two reasons why Amazon could be denying the connection request from Ordoro Reason 1 You have not typed in the Merchant ID or MarketPlace ID correctly in Ordoro. Please double check that by doing the following steps – 1. Go to Settings->ShoppingCart 2. Click on Configure against the Amazon Cart 3. Make sure […]

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How do I fix the error “eBay authentication token has expired”?

eBay requires that you reauthorize your integrations once a year. If your authentication token has expired, all you’ll have to do is: 1. Log in to your Ordoro account 2. Go to your Settings in the top right hand corner and click Sales Channels 3. Click Edit next to eBay 4. Click Reauthorize 5. A pop-up will appear explaining […]

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What does “credentials could not be validated” mean?

If you have just connected your Magento store to Ordoro, or have been updating Magento settings, you may see an error in Ordoro that reads: Credentials could not be validated To fix this error, you will need to turn off WS-1 Compliance on your Magento server. To do so you will: Login to your Magento […]

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Why did my order not get marked as shipped in my sales channel?

Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]

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