For DHL eCommerce international shipments, the tracking number displayed in Ordoro may look like your order number or another reference value rather than a traditional DHL tracking number. This is expected behavior. Why does Ordoro show my reference number as the tracking number? When creating a DHL eCommerce international label, Ordoro sends the Reference Number […]
DHL Ecommerce
You will need to set up your DHL ecommerce accounts before you can start printing shipping labels. Setting up your accounts is easy! Please follow these detailed instructions on how to set up your DHL ecommerce account to Ordoro along with any additional information that may be needed.
How to add EU product identifiers in Ordoro
Ordoro’s EU Product Identifier (PID) fields help you meet new EU customs requirements. Save these codes on your products, then use them when filling out customs information for an order. Starting November 1, 2026, PIDs are required for qualifying business-to-consumer shipments sent from outside the EU. The European Commission’s guidance covers shipments with an intrinsic […]
International Shipping: Customs Description Character Limits
When you create an international shipping label, the carrier needs a product description for the customs form (example: “Women’s cotton t-shirt, size medium, new.”). Carriers often have strict character limits for this field. If the description is too long, the carrier can reject the shipment, and the label won’t be created. To help prevent that, […]
What is the difference between DHL eCommerce and DHL Express?
DHL eCommerce and DHL Express are two separate shipping services, both owned by Deutsche Post DHL Group. While they share the DHL brand, they offer different features, pricing, and delivery speeds. Ordoro supports integrations with both carriers. This guide breaks down how the services compare and which shipping methods are supported in Ordoro. If you […]
How do I set up DHL eCommerce in Ordoro?
Ordoro supports DHL eCommerce, offering both domestic and international shipping services. To connect your DHL eCommerce account you will need your Client ID, Client Secret, Payment Account Number, and Distribution Center. See more details below. Topics DHL eCommerce Setup Distribution Center and Facility Code mapping How DHL eCommerce rates appear Once you have connected your […]
How do I set up my shippers?
Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]