For DHL eCommerce international shipments, the tracking number displayed in Ordoro may look like your order number or another reference value rather than a traditional DHL tracking number. This is expected behavior.
Why does Ordoro show my reference number as the tracking number?
When creating a DHL eCommerce international label, Ordoro sends the Reference Number entered under Additional Carrier Options in the Label Panel.
DHL uses this value as the customer confirmation number for the shipment. This confirmation number can also be used to track the shipment on DHL’s tracking website.
Why doesn’t Ordoro show the DHL tracking number?
For international shipments, this is the only tracking-related value DHL returns through the API at the time the label is created. The actual DHL tracking number is generated later, after the label has already been created. You can use the customer confirmation number shown in Ordoro to track the shipment directly through DHL.