1. Go to Account Settings. 2. Go to Billing in the left toolbar. Then, click on Update Card next to the Payment Method. 3. Enter the new credit card information and click Save. The update process will be complete within 1 business day.
Billing
Please see our collection of articles regarding all your billing questions for Ordoro.
How do I upgrade / downgrade my Ordoro account?
To upgrade or downgrade your account, please email us at info@ordoro.com or call us at 512.271.9453. For more information, please visit our pricing page for an overview of our various service levels and what we charge.
How do I cancel my Ordoro account?
Canceling your Ordoro account is easy 1. Login into your Ordoro account 2. Go to Settings in the upper right hand corner 3. Click Billing in the drop down menu 4. Under your current plan click on Cancel account 5. Let us know why you are canceling your account, and click […]
Do I see all features if I sign up for the STARTER plan?
No. The STARTER plan is a restricted plan aimed towards those who are just getting started with ecommerce. Here are some of the Ordoro features that are completely hidden in the STARTER plan Fully-discounted shipping rates – The STARTER plan has some discounts, but those discounts are not as good as what’s available in the Basic, […]
What happens when I cancel my account?
So you’ve cancelled your Ordoro account, what happens next? Your cancellation will be processed within 1 business day. Your USPS postage account will be requested to be closed. You can expect a refund on your remaining USPS postage balance within 30 days. Note: If you decide at any point that you’d like to revisit Ordoro, all you’ll have to […]
How do I get charged for Shipsurance insurance?
When purchasing Shipsurance insurance for your shipping labels, you will not be charged at the time you create your shipping label like it does when purchasing FedEx or UPS insurance. Instead you’ll be charged once every 24 hours. You will be charged for all insurance fees for that 24 hour period and will receive an emailed […]
Which accounts get discounted USPS Rates?
If you have a free USPS postage account created through Ordoro’s Basic or Pro plan, then you will automatically have access to Ordoro’s discounted USPS rates. Note: If you’ve changed from a free Starter to a paid Basic/Pro plan, or visa versa, click here to learn more about how that may affect the type of […]
Where can I see which labels/orders have had Ordoro’s insurance applied?
Please follow these directions to download a report of all labels and associated orders with Ordoro’s insurance applied: 1. Click on your business name in the top right-hand corner of your Ordoro account -> select Account Settings 2. Click on Billing 3. Click on the Export insurance cost history option on the right side 4. […]
Where do I find my past monthly subscription fees and charges from Ordoro?
You can download all your past monthly subscription fees and charges from Ordoro into a csv file directly. 1. Go to Settings by clicking on your Company Name and click Account Settings. 2. In the left hand menu, select Billing 3. When you click on Export Billing History, a cvs file with all your past Ordoro […]