See below for steps to update your credit card on file for your monthly subscription. If you have a USPS Endicia account, see this help article on how to change the credit card. Otherwise, if you have USPS Pitney, this same card will be used. 1. Go to Account Settings. 2. Go to Billing in […]
Billing
Please see our collection of articles regarding all your billing questions for Ordoro.
How do I upgrade / downgrade my Ordoro account?
To upgrade or downgrade your account, please email us at info@ordoro.com or call us at 512.271.9453. For more information, please visit our pricing page for an overview of our various service levels and what we charge.
What happens when I cancel my account?
So you’ve cancelled your Ordoro account, what happens next? Your cancellation will be processed within 1 business day. Your USPS postage account will be requested to be closed. You can expect a refund on your remaining USPS postage balance within 30 days. Note: If you decide at any point that you’d like to revisit Ordoro, all you’ll have to […]
How do I get charged for Shipsurance insurance?
Ordoro compiles all Shipsurance orders created in 24 hours. Then, the insurance fees are charged in one bulk transaction daily. Shipsurance is not collected when the label is created. An emailed invoice is also sent to the Billing email on file. See below.
Which accounts get discounted USPS Rates?
If you have a free USPS postage account created through Ordoro’s Express, Pro, or Enterprise plan, you will automatically have access to Ordoro’s discounted USPS rates. Starter plans receive standard online rates, which are higher. Note: If you’ve changed from a free Starter to a paid Express/Pro plan or visa versa, click here to learn […]
Which orders have Ordoro’s insurance applied?
Ordoro offers discounted shipping insurance via Shipsurance. For more details, see this article. Once Ordoro’s discounted insurance has been applied to an order, you can view it in a few different ways. NOTE: This support article details how insurance charges process every 24 hours. Carriers eligible for Shipsurance: FedEx UPS USPS via Endicia USPS via […]
Where do I find my past monthly subscription fees and charges from Ordoro?
You can download all your past monthly subscription fees and charges from Ordoro into a csv file directly. 1. Go to Settings by clicking on your Company Name and click Account Settings. 2. In the left hand menu, select Billing 3. When you click on Export Billing History, a cvs file with all your past Ordoro charges and […]
How do I cancel my Ordoro account?
It’s so hard to say goodbye, but we understand you may need to cancel your account for business or personal reasons. If you’ve decided it’s time to close your Ordoro account, please follow the steps below. Cancellation Process Send an email to info@ordoro.com to begin the process. In the email, please include the following information: […]
How do I change the email for receiving billing statements?
See below on how to update the email for receiving billing statements. If you need to update your billing information (credit card), see this support article. 1. Click on your company’s name and click on Account Settings. 2. Go to Billing in the left toolbar. 3. Add the email in Billing Email and click Save.
How does Ordoro’s Flex Pricing work?
We built our Flex Pricing to adapt to the seasonal nature of your ecommerce business. Your monthly Ordoro bill will automatically decrease or increase depending on your usage during that month. Here are the only two factors we look at to determine your usage during a month – How many orders did you process that […]