The credit card you enter in Ordoro will be used for your monthly subscription fees and your USPS Pitney postage. Note: If you have a USPS Endicia account, see this help article on how to change the credit card. 1. Go to your Company Name -> Account Settings. 2. Select Billing in the left toolbar. […]
Billing
Please see our collection of articles regarding all your billing questions for Ordoro.
How do I upgrade / downgrade my Ordoro account?
To upgrade or downgrade your account, please email us at info@ordoro.com or call us at 512.271.9453. For more information, please visit our pricing page for an overview of our various service levels and what we charge.
What features am I missing in the Essentials plan?
Our Essentials plan is a great way to try out Ordoro. You’ll have limited access to our full suite of features. Starter does not have access to: Advanced shipping features Shipping labels will display the Powered by Ordoro logo. Product management Dropshipping And more! A full comparison list is available here. The good news is […]
How do I get charged for Shipsurance insurance?
Ordoro compiles all orders with Shipsurance in the last 24 hours. Then, the fees are charged in a single bulk transaction daily. This means Shipsurance is not collected when the label is created. A receipt for the transaction is sent to the Billing email on file. See the sample receipt below.
Which orders have Ordoro’s insurance applied?
Ordoro offers discounted shipping insurance via Shipsurance. For more details, see this article. Once Ordoro’s discounted insurance is applied to an order, it can be viewed a few different ways. NOTE: This support article details how insurance charges process every 24 hours. Topics View insurance on the Orders List page View insurance on the Order […]
Where do I find my past monthly subscription fees and charges from Ordoro?
You can download a CSV file to view your previous billing history (subscription fees and USPS postage charges). 1. Click on your Company Name -> Account Settings. 2. Go to Billing. 3. Click Export billing history. 4. A CVS file will be generated and automatically downloaded to your computer. 4. Open the file on your computer. It […]
How do I cancel my Ordoro account?
It’s so hard to say goodbye, but we understand you may need to cancel for business or personal reasons. If you’ve decided it’s time to close your Ordoro account, please follow the steps below. Topics Cancellation Process Exporting Data What happens when you submit a cancellation request Returning to Ordoro Cancellation Process Send an email […]
How do I change my billing email?
Whenever Ordoro charges your credit card (either for your monthly subscription or postage purchases), you’ll receive an email with a receipt. See below for updating the email that receives billing statements. Note: See this support article to update your credit card on file. How to update your billing email address 1. Click your company name […]
How does Ordoro’s Flex Pricing work?
We built our Flex Pricing to adapt to the seasonal nature of your ecommerce business. Your monthly Ordoro subscription automatically decreases or increases depending on your usage. Here are the only two factors we look at to determine your usage during a month. How many orders did you process that month? How many sales channels […]
What are the 2023 subscription options?
Effective January 1, 2023, Ordoro updated our subscription plans. We’ve moved to a modular approach so customers can add the features they need and skip the ones they don’t. See below for details. Topics Select your base plan First, select your base plan. Each tier offers exclusive shipping features to get your orders on their […]
Who are Ordoro’s discounted shipping carriers?
Your Ordoro subscription includes unlimited shipping labels if created via Ordoro’s discounted carrier programs. This article explains which shipping carriers are included. If your shipping provider is not included below, their labels count towards the Merchant Carrier Module starting at $50/month. Topics 1. Ordoro’s discounted shipping carriers 2. Shipping carriers for the Merchant Carrier Module […]
What happens to RMAs when you downgrade your account?
You may need to downgrade your account to a shipping-only plan like our Advanced subscription. In those cases, you may lose access to the Return Merchandise Authorization (RMA) feature. Check out the details of how this will work! Topics How RMAs appear in Ordoro When the RMA feature is enabled in your account, you’ll see […]
How do I set the primary account contact email?
This email contact is for the person who works with the Ordoro account on a daily basis. This email will receive all important account notifications about sales channels’ connectivity, migration changes, and specific feature updates. Note: This email contact is different than the Billing email and the Email Used for Outgoing Messages. How to update […]