The credit card you enter in Ordoro will be used for your monthly subscription fees and your USPS Pitney postage. Note: If you have a USPS Endicia account, see this help article on how to change the credit card. 1. Go to your Company Name -> Account Settings. 2. Select Billing in the left toolbar. […]
Billing
Please see our collection of articles regarding all your billing questions for Ordoro.
How do I upgrade / downgrade my Ordoro account?
To upgrade or downgrade your account, please email us at info@ordoro.com or call us at 512.271.9453. For more information, please visit our pricing page for an overview of our various service levels and what we charge.
What features am I missing in the Starter plan?
Our Starter plan is a great way to try out Ordoro. You’ll have limited access to our full suite of features. You can ship up to 1,000 orders per month from one sales channel before any subscription fees kick in. Starter does not have access to: Advanced shipping features Shipping presets Automation rules Logo on […]
How do I get charged for Shipsurance insurance?
Ordoro compiles all orders with Shipsurance in the last 24 hours. Then, the fees are charged in a single bulk transaction daily. This means Shipsurance is not collected when the label is created. A receipt for the transaction is sent to the Billing email on file. See the sample receipt below.
Which accounts get discounted USPS Rates?
If you have a free USPS postage account created through Ordoro’s Express, Pro, or Enterprise plan, you will automatically have access to Ordoro’s discounted USPS rates. Starter plans receive standard online rates, which are higher. Note: If you’ve changed from a free Starter to a paid Express/Pro plan or visa versa, click here to learn […]
Which orders have Ordoro’s insurance applied?
Ordoro offers discounted shipping insurance via Shipsurance. For more details, see this article. Once Ordoro’s discounted insurance is applied to an order, it can be viewed a few different ways. NOTE: This support article details how insurance charges process every 24 hours. Topics View insurance on the Orders List page View insurance on the Order […]
Where do I find my past monthly subscription fees and charges from Ordoro?
You can download all your past monthly subscription fees and charges from Ordoro into a csv file directly. 1. Go to Settings by clicking on your Company Name and click Account Settings. 2. In the left hand menu, select Billing 3. When you click on Export Billing History, a cvs file with all your past Ordoro charges and […]
How do I cancel my Ordoro account?
It’s so hard to say goodbye, but we understand you may need to cancel for business or personal reasons. If you’ve decided it’s time to close your Ordoro account, please follow the steps below. Topics Cancellation Process Exporting Data What happens when you submit a cancellation request Returning to Ordoro Cancellation Process Send an email […]
How do I change the email for receiving billing statements?
See below on how to update the email for receiving billing statements. If you need to update your billing information (credit card), see this support article. 1. Click on your company’s name and click on Account Settings. 2. Go to Billing in the left toolbar. 3. Add the email in Billing Email and click Save.
How does Ordoro’s Flex Pricing work?
We built our Flex Pricing to adapt to the seasonal nature of your ecommerce business. Your monthly Ordoro subscription automatically decreases or increases depending on your usage. Here are the only two factors we look at to determine your usage during a month. How many orders did you process that month? How many sales channels […]