The credit card you enter in Ordoro will be used for your monthly subscription fees and your USPS Pitney postage. Note: If you have a USPS Endicia account, see this help article on changing the credit card. How to update your credit card on file 1. Go to your Company Name -> Account Settings. 2. […]
Billing
Please see our collection of articles regarding all your billing questions for Ordoro.
What features am I missing in the Essentials plan?
Our Essentials plan is a great way to try out Ordoro. You’ll have limited access to our full suite of features. Starter does not have access to: Advanced shipping features Shipping labels will display the Powered by Ordoro logo. Product management Dropshipping And more! A full comparison list is available here. The good news is […]
How do I get charged for Shipsurance insurance?
Ordoro compiles all orders with Shipsurance in the last 24 hours. Then, the fees are charged in a single bulk transaction daily. This means Shipsurance is not collected when the label is created. A receipt for the transaction is sent to the Billing email on file. See the sample receipt below.
Which orders have Ordoro’s insurance applied?
Discover how you can save on shipping insurance with Ordoro’s Shipsurance! After applying Ordoro’s discounted shipping insurance to your order, you can access it via multiple viewing options. Topics View insurance on the Orders List page 1. Expand the row for a Shipped order. 2. Under the Shipping Label Created section, there’s a line item […]
Where do I find my past monthly subscription fees and charges from Ordoro?
You can download a CSV file to view your previous billing history (subscription fees and USPS postage charges). 1. Click on your Company Name -> Account Settings. 2. Go to Billing. 3. Click Export billing history. 4. A CVS file will be generated and automatically downloaded to your computer. 4. Open the file on your computer. It […]
How do I cancel my Ordoro account?
It’s so hard to say goodbye, but we understand you may need to cancel for business or personal reasons. If you’ve decided it’s time to close your Ordoro account, please follow the steps below. Topics Exporting Data Before canceling, please export any information needed. Once an account is canceled, the data in Ordoro is no […]
How do I change my billing email?
Whenever Ordoro charges your credit card (either for your monthly subscription or postage purchases), you’ll receive an email with a receipt. See below for updating the email that receives billing statements. Note: See this support article to update your credit card on file. How to update your billing email address 1. Click your company name […]
What are the 2023 subscription options?
Effective January 1, 2023, Ordoro updated our subscription plans. We’ve moved to a modular approach so customers can add the features they need and skip the ones they don’t. See below for details. Topics Select your base plan First, select your base plan. Each tier offers exclusive shipping features to get your orders on their […]
Who are Ordoro’s discounted shipping carriers?
Your Ordoro subscription includes unlimited shipping labels if created via Ordoro’s discounted carrier programs. This article explains which shipping carriers are included. If your shipping provider is not included below, their labels count towards the Merchant Carrier Module starting at $50/month. Topics 1. Ordoro’s discounted shipping carriers 2. Shipping carriers for the Merchant Carrier Module […]
What happens to RMAs when you downgrade your account?
You may need to downgrade your account to a shipping-only plan like our Advanced subscription. In those cases, you may lose access to the Return Merchandise Authorization (RMA) feature. Check out the details of how this will work! Topics How RMAs appear in Ordoro When the RMA feature is enabled in your account, you’ll see […]
How do I set the primary account contact email?
This email contact is for the person who works in Ordoro on a daily basis. This email will receive important account notifications about sales channels’ connectivity, migration changes, and specific feature updates. Note: The Primary Account Contact differs from the Billing email and the Email Used for Outgoing Messages. How to update your Primary Account […]
Subscription Sales Tax FAQ
Beginning September 1, 2023, Ordoro will implement an 8.25% Texas sales tax on subscription fees in accordance with state regulations. This article addresses common questions regarding sales tax, specifically for Texas Nexus customers who are required to pay sales tax on their subscription fees. Topics What is Sales Tax Nexus? Sales tax nexus refers to […]