How do I update my billing (credit card) information?

1. Go to Settings 2. Select Billing from the drop down menu     3. Click on Update Card next to the Payment Method     4. Click Use a different card   5. Type in the new credit card information and click Submit     The update process will be complete within 1 business day.

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How do I upgrade / downgrade my Ordoro account?

You can easily upgrade or downgrade between the Ordoro STARTER / BASIC / PRO accounts. Here is how to do it 1. Login into your Ordoro account 2. Click on Settings in the upper right hand corner 3. Select Billing from the drop down menu     4. Click on Change Plan     5. Choose the plan […]

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How do I cancel my Ordoro account?

Canceling your Ordoro account is easy 1. Login into your Ordoro account 2. Go to Settings in the upper right hand corner 3. Click Billing in the drop down menu       4. Under your current plan click on Cancel account     5. Let us know why you are canceling your account, and click […]

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Do I see all features if I sign up for the STARTER plan?

No. The STARTER plan is a restricted plan aimed towards those who are just getting started with ecommerce. Here are some of the Ordoro features that are completely hidden in the STARTER plan Fully-discounted shipping rates – The STARTER plan has some discounts, but those discounts are not as good as what’s available in the Basic, […]

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Which of Ordoro’s plans best fits my needs?

So you’ve visited the Pricing Page and you’re still not sure what plan to pick, don’t worry, we’re here to help! We’ve compiled a handy chart for you to quickly see which features are available in each of our tiers. Starter Basic Pro Phone Support — Yes Yes Unlimited Email Support Yes Yes Yes Tracking […]

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What happens when I cancel my account?

So you’ve cancelled your Ordoro account, what happens next? Your cancellation will be processed within 1 business day. Your USPS postage account will be requested to be closed. You can expect a refund on your remaining USPS postage balance within 30 days. Note: If you decide at any point that you’d like to revisit Ordoro, all you’ll have to […]

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How do I get charged for Shipsurance insurance?

When purchasing Shipsurance insurance for your shipping labels, you will not be charged at the time you create your shipping label like it does when purchasing FedEx or UPS insurance. Instead you’ll be charged once every 24 hours. You will be charged for all insurance fees for that 24 hour period and will receive an emailed […]

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Which accounts get discounted USPS Rates?

If you have a free USPS postage account created through Ordoro’s Basic or Pro plan, then you will automatically have access to Ordoro’s discounted USPS rates. Note: If you’ve changed from a free Starter to a paid Basic/Pro plan, or visa versa, click here to learn more about how that may affect the type of […]

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