How do I expand all rows in one click?

For Ordoro Version 3: You can expand all the rows in any of the ORDERS tabs. Here is how to do it. Click on the All option to Expand or Collapse all orders     For Ordoro Version 2: You can expand all the rows in the Orders, Shipments, Products tab in one click. Here is how […]

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How do I update the “From Email” for my outbound emails?

Ordoro automatically notifies your customers/suppliers when the following events occur – Shipping label is generated for a customer order/shipment Dropshipment is assigned to a particular supplier Purchase Order is assigned to a particular supplier Here is how to set the from-address for all these emails. (Note: If you don’t do this configuration, then all emails […]

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Can I create separate logins for every user in my company?

Yes. Here are some benefits of creating separate logins for every user in your company Ordoro creates an audit-trail of most of the actions performed. By having separate logins, you can easily tell which user modified or shipped an order at what time etc. When you place a support request, that gets attached to the login […]

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How do I change my or any users Ordoro password?

For Ordoro v2 1. Go to Settings -> Users. 2. Select “Edit” next to the user you need to update. 3. Select “Change password” option 4. Update the  password and then click the save button.  All done! For Ordoro v3 1. Go to Settings -> Users. 2. Select “Edit” next to the user you need to update. […]

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I forgot my Ordoro password. How do I reset it?

1. Go to http://www.ordoro.com/ and click on the Login link on the top right 2. Click on the Forgot your password? link 3. Enter the email address you use to login to Ordoro 4. Check your mailbox for your temporary password and further instructions

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Can I delete a user from Ordoro?

Ordoro is a multi-user system, and it records the activities of every user in your account. For example, you can track which user from your company shipped out which order at what date and time. All that information is recorded automatically. If a user is deleted from the system, all of the order history notes […]

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What’s the difference between Orders and Shipments?

Orders: The order placed in your sales channel, by your customer. Shipments: The packages that you are breaking that order in to to ship to your customer. In Ordoro, we track both your orders and your shipments. The reason this is important is so that your orders that come from the sales channel are what […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

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How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]

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How do I delete a tag from Ordoro?

In Ordoro version 2 To delete a tag from either your Orders or Shipments tabs, you will follow these steps: 1. Select the checkbox on an Order or Shipment 2. Click Add Tag   3. Click the trashcan icon to the right of the tag you’d like to delete   Note: If you delete a tag […]

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How do I delete a sales channel, supplier, user, or warehouse?

There are times when you may discontinue working with a particular sales channel, supplier, user, and/or warehouse. However, deleting any of those settings can lead to loosing valuable order history data associated with them. Hence, if you find yourself desperately looking for the delete button, simply email support@ordoro.com and let us know what you want to be […]

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How to create shipping label presets?

What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]

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How do I get access to Ordoro v3?

Why do I want to be on Ordoro v3 and how do I gain access to it? The why is quite easy, Ordoro v3 comes with some really powerful features that you’ll be able to take advantage of. You can find a more detailed list on Ordoro v3’s features here. Now for the how part, […]

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How to use barcode scanning to reduce packing errors?

With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available only in the higher pricing tiers of Ordoro. If this feature is not enabled in your […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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How do I set up my Packing List(s)?

Since Ordoro focuses on being a multichannel solution, we offer the option to configure several packing list profiles — each with its own name and brand — to server your multi-platform needs. Select branded profiles for each of your sales channels as you create your packing lists and labels. Print both out, check out that snazzy logo […]

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