How do I expand or collapse all order rows in one click?

By default, the order view is displayed in a concise summary format. To access additional information, simply expand the row. Please note that you can also gain access to more details by visiting the Order Details page. For further information, refer to this page. How to expand or collapse the order row 1. In Orders, […]

Read More

How do I update the “From Email” for my outbound emails?

Ordoro provides the convenience of providing an option for your customers and suppliers to be notified about significant order events. This article will guide you through the process of setting up these notifications and customizing the ‘From’ address for outbound emails. Topics When is the Outbound Email Address used? To ensure a seamless and professional […]

Read More

How can I update an Ordoro password?

For security purposes, you should periodically update your password. This keeps your account secure and current. Note: Passwords can only be changed via email with a secure link. How to update your password 1. Click your Company Name -> Account Settings. 2. Select Users -> click Edit next to the person you’d like to update. […]

Read More

Can I delete a user from Ordoro?

No, but you can archive them. Ordoro records actions taken by each user in your account. For example, you can view which user created a shipping label. See the screenshot below. If a user is deleted, all of their history with orders, products, purchase orders, etc. will be affected. Instead, it’s best to archive users […]

Read More

Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

Read More

How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

Read More

How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]

Read More

How do I delete an order or purchase order tag from Ordoro?

Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]

Read More

How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: However, order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article to archive users. Otherwise, send us a Support […]

Read More

How to use barcode scanning to reduce packing errors

Using our barcode scanning workflow, you can: Note: This feature is available for select Ordoro plans. Please contact Ordoro Support at support@ordoro.com for more information. Here are additional setup articles for barcoding in Ordoro. Ordoro also offers barcode scanning in other areas of the app. See below. Topics Set up products for barcode scanning How […]

Read More

What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

Read More

How do I merge orders in Ordoro?

Merging orders in Ordoro can streamline your shipping process, especially when a customer places multiple orders to the same address. Here’s a comprehensive guide on how to utilize the Merge Order feature effectively. Topics Steps to Merge Orders Supported Sales Channels for Order Merging Currently, merging orders works with the following sales channels for tracking […]

Read More

Using the Dashboard in Ordoro

When you log into your Ordoro account, you’ll see several widgets with information to help you fulfill your orders and understand your sales. Topics Setup Guide Quick Stats Latest Sync Action Items Integration Issues Setup Guide If you’re new to using Ordoro, use our Quick Setup Guide to get your account up and running. You […]

Read More

How can I ensure the emails I send from Ordoro meet DMARC standards?

Google and Yahoo announced 2023 changes that impact Ordoro users sending emails from branded domains, especially to Gmail and Yahoo addresses. A few coordinated steps are needed to maintain seamless email communication and comply with these new requirements. Topics Introduction to the changes Google and Yahoo have announced enhancements to their email authentication policies, focusing […]

Read More

Elevate Your Operations with Ordoro’s Consultative Calls!

Are you ready to take your business to the next level? At Ordoro, we understand that the path to streamlining your operations and maximizing efficiency is through tailored, expert guidance. That’s why we’re thrilled to offer our clients an exclusive opportunity to engage with our senior-level Support team through personalized consultative calls. Topics Why Choose Consultative […]

Read More