By default, the order view is displayed in a concise summary format. To access additional information, simply expand the row. Please note that you can also gain access to more details by visiting the Order Details page. For further information, refer to this page. How to expand or collapse the order row 1. In Orders, […]
General
Please see our collection of articles regarding all general questions or concerns you may have. Please contact us if you have any concerns.
How do I update the “From Email” for my outbound emails?
Ordoro automatically notifies your customers/suppliers when the following events occur: A shipping label is generated for an order. An order is dropshipped to a supplier. A purchase order is sent to your supplier. To configure which email is used for outbound emails, see below. All outbound emails will look like they originate from this address. […]
How do I create a user in Ordoro?
There are many benefits of creating a unique login for each person in your company. Notes: How to create a new user
How can I update an Ordoro password?
For security purposes, you should periodically update your password. This keeps your account secure and current. Note: Passwords can only be changed by via email with a secure link. How to update your password 1. Click your Company Name -> Account Settings. 2. Select Users -> click Edit next to the person you’d like to […]
Can I delete a user from Ordoro?
No, but you can archive them. Ordoro records actions taken by each user in your account. For example, you can view which user created a shipping label. See the screenshot below. If a user is deleted, all of their history with orders, products, purchase orders, etc. will be affected. Instead, it’s best to archive users […]
Does Ordoro have a mobile app?
At this time you can visit Ordoro.com on your mobile devices, however, you will not be able to process any orders. This is something we are working on updating.
Why is my Shipment ID different from my Order ID?
Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes. You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]
Why is the Order ID in Ordoro different from the Order ID in my sales channel?
You may notice that your Order ID in Ordoro is slightly different from the Order ID you see in your sales channel. Don’t worry, it’s intentional! Ordoro will add a prefix to your Order ID in Ordoro only. We use this prefix to identify which of your sales channels your order came from. For example: In […]
How do I access historical orders?
All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.
How do I ship something that isn’t one of my products?
Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]
Can I customize the verbiage on my packing list using HTML?
Yes! If you are editing the Custom Text or Footer Message on your Packing List and want to make it more custom, you can update the text using basic HTML. For a list of HTML codes and what they do, you can visit this article.
How do I delete an order or purchase order tag from Ordoro?
Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]
How do I delete a sales channel, supplier, user, or warehouse?
As your business evolves, you may discontinue working with a particular: However, order history will be lost if we delete them. Instead, we can archive these items. Archiving will retain associated data (like orders) but prevent new information from importing. Follow the steps in this help article to archive users. Otherwise, send us a Support […]
How to use barcode scanning to reduce packing errors
Using our barcode scanning workflow, you can: Note: This feature is available for select Ordoro plans. Please contact Ordoro Support at support@ordoro.com for more information. Here are additional setup articles for barcoding in Ordoro. Ordoro also offers barcode scanning in other areas of the app. See below. Topics Set up products for barcode scanning How […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
How to find your Ordoro Support Pin
When contacting Support, your Support Pin helps us quickly find your account. To locate your Support Pin:
How do I merge orders in Ordoro?
A customer may place two separate orders that need to ship to the same address. In these cases, you can utilize the Merge Order feature. Multiple orders from the same sales channel can be merged so you only need to create one shipping label. Please follow these steps to merge orders: Currently, merging orders works […]
Using the Dashboard in Ordoro
When you log into your Ordoro account, you’ll see several widgets with information to help you fulfill your orders and understand your sales. Topics Setup Guide Quick Stats Latest Sync Action Items Integration Issues Setup Guide If you’re new to using Ordoro, use our Quick Setup Guide to get your account up and running. You […]