We provide free unlimited phone support in many ways our customers. 1. Phone Support: But offering a phone number is not enough if you have to wait on hold for a long time before you get to talk to one of us. We hate those hold messages. But the reality is that phone lines do get busy […]
For Ordoro Version 3: You can expand all the rows in any of the ORDERS tabs. Here is how to do it. Click on the All option to Expand or Collapse all orders For Ordoro Version 2: You can expand all the rows in the Orders, Shipments, Products tab in one click. Here is how […]
Ordoro automatically notifies your customers/suppliers when the following events occur – Shipping label is generated for a customer order/shipment Dropshipment is assigned to a particular supplier Purchase Order is assigned to a particular supplier Here is how to set the from-address for all these emails. (Note: If you don’t do this configuration, then all emails […]
Yes. Here are some benefits of creating separate logins for every user in your company Ordoro creates an audit-trail of most of the actions performed. By having separate logins, you can easily tell which user modified or shipped an order at what time etc. When you place a support request, that gets attached to the login […]
For Ordoro v2 1. Go to Settings -> Users. 2. Select “Edit” next to the user you need to update. 3. Select “Change password” option 4. Update the password and then click the save button. All done! For Ordoro v3 1. Go to Settings -> Users. 2. Select “Edit” next to the user you need to update. […]
1. Go to http://www.ordoro.com/ and click on the Login link on the top right 2. Click on the Forgot your password? link 3. Enter the email address you use to login to Ordoro 4. Check your mailbox for your temporary password and further instructions
Ordoro is a multi-user system, and it records the activities of every user in your account. For example, you can track which user from your company shipped out which order at what date and time. All that information is recorded automatically. If a user is deleted from the system, all of the order history notes […]
At this time you can visit Ordoro.com on your mobile devices, however, you will not be able to process any orders. This is something we are working on updating.
Since Ordoro is an order management system, we will not allow you to create a label without an order. However, where there is a will, there is a way. To create a label for a package that was not an order through your sales channel just follow these steps: Create a manual order for the address […]
Orders: The order placed in your sales channel, by your customer. Shipments: The packages that you are breaking that order in to to ship to your customer. In Ordoro, we track both your orders and your shipments. The reason this is important is so that your orders that come from the sales channel are what […]
Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes. You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]
You may notice that your Order ID in Ordoro is slightly different from the Order ID you see in your sales channel. Don’t worry, it’s intentional! Ordoro will add a prefix to your Order ID in Ordoro only. We use this prefix to identify which of your sales channels your order came from. For example: In […]
All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.
Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]
Yes! If you are editing the Custom Text or Footer Message on your Packing List and want to make it more custom, you can update the text using basic HTML. For a list of HTML codes and what they do, you can visit this article.
In Ordoro version 2 To delete a tag from either your Orders or Shipments tabs, you will follow these steps: 1. Select the checkbox on an Order or Shipment 2. Click Add Tag 3. Click the trashcan icon to the right of the tag you’d like to delete Note: If you delete a tag […]
There are times when you may discontinue working with a particular sales channel, supplier, user, and/or warehouse. However, deleting any of those settings can lead to loosing valuable order history data associated with them. Hence, if you find yourself desperately looking for the delete button, simply email firstname.lastname@example.org and let us know what you want to be […]
What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time. Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]
Why do I want to be on Ordoro v3 and how do I gain access to it? The why is quite easy, Ordoro v3 comes with some really powerful features that you’ll be able to take advantage of. You can find a more detailed list on Ordoro v3’s features here. Now for the how part, […]
With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available only in the higher pricing tiers of Ordoro. If this feature is not enabled in your […]
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
To find your support pin, go to Settings in the top right corner of your account. You support pin will be one of the first items in the dropdown. See the screenshot below.