How do I expand all rows in one click?

When you view your orders in Ordoro, the rows are collapsed for quick viewing. To view more details, you can expand the row. NOTE: You can also view more information by viewing the Order Details page. See here for more information. How to expand the order row 1. In Orders, select the Expand All icon. […]

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How do I update the “From Email” for my outbound emails?

Ordoro automatically notifies your customers/suppliers when the following events occur: A shipping label is generated for an order. An order is dropshipped to a supplier. A purchase order is sent to your supplier. To configure which email is used for outbound emails, see below. All outbound emails will look like they originate from this address. […]

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Can I create separate logins for every user in my company?

Yes. Here are some benefits of creating separate logins for every user in your company. Ordoro creates an audit trail of most actions taken. By having separate logins, you can see the timestamp when users modified orders, shipped orders, etc. When you submit a Support Request, your login username is recorded. This way, our Support […]

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How can I update an Ordoro password?

See the steps below to update your Ordoro password. Please note, if you are an Admin user, you can also update another user’s password. This could be helpful for “archiving” users. See this help article for more details. 1. Click your company name -> Account Settings. 2. Select Users -> click Edit next to the […]

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Can I delete a user from Ordoro?

The short answer is “not at this time.” However, you can change the user information so they cannot log in. How to prevent a user from logging in We suggest changing the email and password to a combination the user can’t access (in case they try to reset the password.) See the example below. In […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

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How do I ship something that isn’t one of my products?

Since Ordoro is an order management system, we will not allow you to ship a package without a product associated with it. To create a product in your Ordoro account prior to creating an order, you will: Go to the Products tab Click on New Product Provide at least a sku and product name Save the new product Once […]

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How do I delete a tag from Ordoro?

In the Orders Tab, to delete a tag from either your Awaiting Fulfillment, Shipped, Cancelled, or All sub tabs, follow these steps: 1. Click on Tags from the Filter Options 2. Hover the mouse on the Tag you wish to delete. 3. Click on the trash can icon to delete the tag. 4. You’ll receive a final confirmation […]

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How do I delete a sales channel, supplier, user, or warehouse?

As your business evolves, you may discontinue working with a particular: Sales channel or cart Supplier User Warehouse However, deleting any of those settings also removes valuable order history associated with them. In some cases, we can archive the item instead of deleting it. This will keep the associated data (like orders) but prevent new […]

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How to create shipping label presets?

 Ordoro’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in one click.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When […]

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How to use barcode scanning to reduce packing errors?

With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available for customers on our higher-tier plans, starting with Express. If you would like to have this […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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How to find your Ordoro Support Pin

When contacting our Support team, we can quickly find your account by referencing your Support Pin. To locate your Support Pin, go to Settings in the top right corner of your account. The pin will be in the dropdown. See the screenshot below.

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How do I set up my Packing List(s)?

Since Ordoro focuses on being a multichannel solution, we offer the option to configure several packing list profiles — each with its own name and brand — to serve your multi-platform needs. To configure your Packing List(s), follow these steps: Click on your Company Name on the top right-hand corner of your Ordoro account and then […]

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How do I merge orders in Ordoro?

A customer may place two separate orders that need to ship to the same address. In these cases, you can utilize the Merge Order feature. Multiple orders from the same sales channel can be merged so you only need to create one shipping label. Please follow these steps to merge orders: Click on the Orders […]

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