You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]
USPS
How to activate/create your free USPS postage account
With Ordoro’s Endicia account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. The credit card required for the account is only used to buy postage. You will never be charged any additional fees. There are two ways to activate your free USPS/Endicia account: Option 1: During the signup process, […]
How do I buy USPS postage through Ordoro?
Once you configure your USPS postage shipping account in Ordoro, you can buy postage easily from within Ordoro directly. Here is how it works: 1. Go to Settings > Shipping 2. Click Edit next to USPS. 3. In the section below, type in the dollar amount of postage you want to buy into the “Increase […]
Which accounts get discounted USPS Rates?
If you have a free USPS postage account created through Ordoro’s Basic or Pro plan, then you will automatically have access to Ordoro’s discounted USPS rates. Note: If you’ve changed from a free Starter to a paid Basic/Pro plan, or visa versa, click here to learn more about how that may affect the type of […]
What do I do if I already have an Endicia / USPS / Stamps account?
In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Click Settings […]
How can I update my company information in Endicia?
To update your company information in Endicia, you’ll need to do the following: Contact Ordoro Support for your username and password Please do not change your password or passphrase with Endicia, as that will result in a suspended account. Log in to your Endicia.com account Go to My Account Then click Update Profile There you’ll be […]
Can I request a package pickup from USPS?
You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]
Why do I have to sign up for an Ordoro USPS account?
You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]
Why do I have to pre-purchase USPS postage?
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]
What are the character limits per field for USPS labels?
Ship From: Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line 1 46 Address Line 2 46 City 50 State 50 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 47 Company Name 47 Address Line 1 47 Address Line 2 47 City 50 State 50 […]
How do I turn on Endicia’s Auto Refund feature?
Endicia’s Auto Refund Service will automatically check your shipping labels to see if you are eligible for a refund on any of the labels you have created. If you are, they will request refunds for the postage on your behalf through this program. NOTE: Please read Endicia’s terms of use for this feature prior to […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Endicia Account FAQ
What is Endicia? Ordoro connects with the USPS servers through a third-party software called Endicia. This means all requests to print USPS shipping labels must go through an Endicia account. To make shipping through Ordoro easy, we offer an Endicia account FREE with every Ordoro account. Do all customers get a FREE postage account for no […]
How to add USPS Delivery Confirmation or Tracking
For Ordoro version 2 When creating USPS labels, you’ll see options for different types of delivery confirmation in the create label modal. Select which type of confirmation from the Delivery Confirmation dropdown menu. For Ordoro version 3 When creating USPS labels, you’ll see options for different types of delivery confirmation in the label panel. You […]
How do I sign up for a webinar?
In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow. Webinars are currently on hold, […]
How do I file a claim for USPS Priority Mail Express label that was not shipped in time?
USPS guarantees Priority Mail Express delivery. You can request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the label and/or tracking number. A refund claim for late delivery must be filed with your local USPS post office. Please keep in mind that the label must be scanned […]
How do I update my credit card info for USPS postage purchases?
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]
What is the address format to ship to Puerto Rico?
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
How do I display my company logo on my shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it **Please note the logo on label feature is only available in Ordoro v3 and may change your pricing plan.** Please contact support@ordoro.com for further instructions on how to open a new […]
How do I calculate the girth and length of a package using the parcel dimensions?
Some shippers restrict how big of a box you can ship, such as USPS with a maximum Combined Length plus Girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ (Height) Add the measurements of the two […]
How do I increase my daily postage purchase limit?
Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]
How do I reset my “Endicia Passphrase” for postage in Ordoro?
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact support@ordoro.com so we can successfully reset and reconnect your postage account.
What will Endicia postage purchases look like on my credit card statement?
The charges from Endicia will appear on your statement as Endicia Purchase (EMS).
How can I access my Endicia account?
To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
How do I export a CSV of my Tracking Numbers and Delivery Statuses from my Endicia account?
To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. The reason for this is that our Ordoro Basic and Pro plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If […]
Why is my credit card being declined by Endicia when I try to add postage?
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
USPS error messages and how to resolve them
If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]
Can I set auto-fill for my USPS postage balance?
Yes, you can! Please follow these steps to set up auto-fill postage for your USPS postage balance: **PLEASE NOTE THIS FEATURE IS ONLY AVAILABLE IN ORDORO 3** Click on your business name in the top right-hand corner of your Ordoro account Select the Shippers option Select the “Enable postage auto-fill” option under the USPS carrier Enter the […]