How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Go to Integrations -> Shippers/Carriers 3. Click Add a shipper 3. Select the shipper you want to configure. Amazon Seller Fulfilled Prime will require that […]

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How to activate/create your free USPS postage account

With Ordoro’s USPS account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]

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How do I buy USPS postage through Ordoro?

Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]

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What do I do if I already have an Endicia / USPS / Stamps account?

In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]

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Can I request a package pickup from USPS?

 Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]

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Why do I have to sign up for an Ordoro USPS account?

You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]

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Why do I have to pre-purchase USPS postage?

All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]

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How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: State = Puerto Rico (or another territory name) Country = US Ship method = domestic Example: Choose First Class instead of First Class Package International. For more information about USPS shipping to Puerto Rico/other US territories, […]

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What are the character limits per field for USPS labels?

Ship From: Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line 1 46 Address Line 2 46 City 50 State 50   Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 47 Company Name 47 Address Line 1 47 Address Line 2 47 City 50 State 50   […]

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How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

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How do I add USPS Delivery Confirmation?

You can access the Delivery Confirmation services by expanding the Additional Options. Below is an explanation of the different types of additional delivery services offered by USPS. Delivery confirmation Delivery confirmation, otherwise known as tracking, can be added to a shipment allowing you and your customer to track its progress in the mail stream. For certain […]

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What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I calculate the length and girth of a package?

When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]

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How do I increase my USPS postage limit?

In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]

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How can I access my Endicia account?

To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]

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What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

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Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]

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Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

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USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

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How do I set my USPS postage to refill automatically?

As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]

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How can I update the Customs declaration form with a Harmonized System code?

When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions.  Topics What are Harmonized System Codes? The World […]

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What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

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How to manage USPS APV adjustments with Pitney Bowes

On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]

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Do you have an NSA or negotiated rates with USPS?

What is an NSA? From USPS’s help article: A Negotiated Service Agreement (NSA) is a contractual agreement between the U.S. Postal Service® and an individual company that provides customized pricing incentives or other arrangements justified by a shift in the company’s mail operations. Negotiated Service Agreements require direct negotiation with the U.S. Postal Service. To […]

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How do I set up PB Standard in Ordoro?

Ordoro connects with Pitney Bowes (PB) Standard shipping so you can seamlessly create shipping labels, generate manifests, and access their discounted shipping rates! See below on how to connect. Topics What is Pitney Bowes (PB) Standard? “Pitney Bowes ecommerce Standard Delivery service is a suite of small parcel shipping solutions that enable our clients to […]

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Can I access Endicia GlobalPost shipping methods in Ordoro?

Yes! If GlobalPost has been activated for your USPS via Endicia account, the GlobalPost Economy and GlobalPost Priority shipping methods will be displayed like so: For more information on GlobalPost, please see this Endicia help article. If you would like this setting turned on for your Endicia account or have any questions about the GlobalPost […]

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How do I set up a Pitney Merchant account in Ordoro?

Ordoro will provide a free USPS Pitney account if you don’t already have one. However, if you have an existing Pitney account, you can link it to Ordoro. How to connect a Pitney Merchant account 1. Contact our Support Team via support@ordoro.com and to inform them you have an existing Pitney Bowes account. They will […]

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How do I set up Pitney Bowes Cross-Border Delivery Service (CBDS) in Ordoro?

The Cross-Border Delivery Service (CBDS) from Pitney Bowes (PB) facilitates the shipment of parcels from CBDS hubs to destinations worldwide, while ensuring that parcels comply with international regulations prior to shipment. This is a post-paid service. With Ordoro’s certified integration with Pitney CBDS, you can trust that your shipments will be competitively priced and delivered […]

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