You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Click on Shippers/Carriers 3. Click Add a Shipper 3. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). […]
USPS
You will need to set up your USPS shipping accounts before you can start printing shipping labels. Setting up your accounts is easy! Please follow these detailed instructions on how to set up your USPS account to Ordoro along with any additional information that may be needed.
How to activate/create your free USPS postage account
With Ordoro’s USPS account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]
How do I buy USPS postage through Ordoro?
Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]
Which accounts get discounted USPS Rates?
If you have a free USPS postage account created through Ordoro’s Express, Pro, or Enterprise plan, you will automatically have access to Ordoro’s discounted USPS rates. Starter plans receive standard online rates, which are higher. Note: If you’ve changed from a free Starter to a paid Express/Pro plan or visa versa, click here to learn […]
What do I do if I already have an Endicia / USPS / Stamps account?
In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
How can I update my company information in Endicia?
To update your company information in Endicia, you’ll need to do the following: Contact Ordoro Support for your username and password Please do not change your password or passphrase with Endicia, as that will result in a suspended account. Log in to your Endicia.com account Go to My Account Then click Update Profile There you’ll be […]
Can I request a package pickup from USPS?
You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]
Why do I have to sign up for an Ordoro USPS account?
You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]
Why do I have to pre-purchase USPS postage?
USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]
What are the character limits per field for USPS labels?
Ship From: Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line 1 46 Address Line 2 46 City 50 State 50 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 47 Company Name 47 Address Line 1 47 Address Line 2 47 City 50 State 50 […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Endicia Account FAQ
What is Endicia? Ordoro connects with the USPS servers through a third-party software called Endicia. This means all requests to print USPS shipping labels must go through an Endicia account. To make shipping through Ordoro easy, we offer an Endicia account FREE with every Ordoro account. Do all customers get a FREE postage account for no […]
How do I add USPS Delivery Confirmation?
You can access the Delivery Confirmation services by expanding the Additional Options. Below is an explanation of the different types of additional delivery services offered by USPS. Delivery confirmation Delivery confirmation, otherwise known as tracking, can be added to a shipment allowing you and your customer to track its progress in the mail stream. For certain […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
Topics Why can I request a refund? Steps to obtain a refund What you need to file a claim Why can I request a refund? USPS has a money-back guarantee for all Priority Mail Express packages. These packages should be delivered within two days and by 6:00pm local time at the recipient’s address. If your […]
How do I update my credit card info for USPS postage purchases?
Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. USPS Endicia If you have a USPS account powered […]
What is the address format to ship to Puerto Rico?
Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I calculate the length and girth of a package?
Some shipping carriers restrict how big the box is that you use to ship. For example, USPS allows a maximum combined length and girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ […]
How do I increase my daily postage purchase limit?
Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]
How do I reset my “Endicia Passphrase” for postage in Ordoro?
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact support@ordoro.com so we can successfully reset and reconnect your postage account.
What will Endicia postage purchases look like on my credit card statement?
The charges from Endicia will appear on your statement as Endicia Purchase (EMS).
How can I access my Endicia account?
To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
How do I export a CSV of my Tracking Numbers and Delivery Statuses from my Endicia account?
To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
Why is my credit card being declined by Endicia when I try to add postage?
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
USPS error messages and how to resolve them
If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. To avoid manually buying postage repeatedly, your USPS account can be set to automatically refill when the balance is below a certain amount. Follow these steps to set up auto-fill postage for your USPS account: 1. Click your Company Name in the top right corner […]
How can I update the customs declaration form with a Harmonized Tariff code?
What are Harmonized Tariff Schedule Codes? Harmonized Tariff Schedule (HS) codes are created by the World Customs Organization to help identify goods that are being shipped around the world. The HS code is a standard across the majority of countries for various customs and tariff purposes. You can add the HS code to your Customs […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Select your […]
How to manage USPS APV adjustments with Pitney Bowes
On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. If you ship with USPS […]
Do you have an NSA or negotiated rates with USPS?
What is an NSA? From USPS’s help article: A Negotiated Service Agreement (NSA) is a contractual agreement between the U.S. Postal Service® and an individual company that provides customized pricing incentives or other arrangements justified by a shift in the company’s mail operations. Negotiated Service Agreements require direct negotiation with the U.S. Postal Service. To […]
How do I set up Newgistics in Ordoro?
To set up Newgistics in Ordoro, please contact support@ordoro.com. We’ll enable this special shipper for your account. Please be sure you have a USPS Pitney Bowes account in Ordoro. This account is required to set up Newgistics. NOTE: The USPS account must be a Pitney Merchant account vs. a standard Pitney account. If you’re uncertain […]
2020 Holiday Shipping Deadlines
Carriers: USPS FedEx UPS Amazon FBA Inventory Canada Post DHL Express USPS Domestic Mail Services Mail-By Date First-Class Mail December 18 Priority Mail December 19 Priority Mail Express December 23 Alaska and Hawaii Holiday Mail-By Deadlines Mail Addressed To First-Class Mail Priority Mail Priority Mail Express Alaska December 18 December 19 December 21 Hawaii December […]
Can I access Endicia GlobalPost shipping methods in Ordoro?
Yes! If GlobalPost has been activated for your USPS via Endicia account, the GlobalPost Economy and GlobalPost Priority shipping methods will be displayed like so: For more information on GlobalPost, please see this Endicia help article. If you would like this setting turned on for your Endicia account or have any questions about the GlobalPost […]
How do I set up a Pitney Merchant account in Ordoro?
To set up your Pitney Merchant account, you’ll first need an account set up with Pitney Bowes. Please contact Pitney Bowes for more information. If you already have your Pitney Merchant account created, you can add your Pitney Merchant account easily in Ordoro. See the steps below: 1. Contact support@ordoro.com to let our support team […]