How do I set up my shippers?

Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]

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How to activate/create your free USPS postage account

With Ordoro’s USPS account, you will only need to buy postage; the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]

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How do I buy USPS postage through Ordoro?

Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]

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Can I request a package pickup from USPS?

 Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]

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Why do I have to sign up for an Ordoro USPS account?

You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]

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Why do I have to pre-purchase USPS postage?

All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]

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What are the character limits per field for USPS labels?

When creating a USPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. To view the character limits for UPS labels, see this support article. Ship From Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line […]

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How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

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How do I add USPS Delivery Confirmation?

USPS offers additional delivery services for your packages shipped from Ordoro. By default, most packages will receive Delivery Confirmation, however, you can select additional delivery options while creating labels. Topics How to Choose Delivery Confirmation Options You can access the Delivery Confirmation options by expanding the Additional Options in the Shipping Label Panel when shipping […]

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How do I update my credit card info for USPS postage purchases?

Looking to update your credit card for Ordoro carrier fees, like USPS? You’re in the right place! This quick guide will show you how to easily change your payment details on the Billing page, ensuring smooth transactions. Need to update your subscription card too? Check out our dedicated article for hassle-free guidance. How to update […]

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What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I calculate the length and girth of a package?

When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]

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How do I increase my USPS postage limit?

In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]

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What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

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Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]

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How do I resolve common USPS error messages?

Occasionally you’ll receive an error while generating a USPS label in Ordoro, and often there is a quick fix thor these errors. Below are some common error messages you might receive while generating labels with USPS, and how to resolve these errors. Topics Parcel Dimension Error Error message examples: How to fix this error: Shipping […]

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How do I set my USPS postage to refill automatically?

As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]

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How can I update the Customs declaration form with a Harmonized System code?

When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions.  Topics What are Harmonized System Codes? The World […]

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What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

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How to manage USPS APV adjustments with Pitney Bowes

On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]

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Do you have an NSA or negotiated rates with USPS?

What is an NSA? From USPS’s help article: A Negotiated Service Agreement (NSA) is a contractual agreement between the U.S. Postal Service® and an individual company that provides customized pricing incentives or other arrangements justified by a shift in the company’s mail operations. Negotiated Service Agreements require direct negotiation with the U.S. Postal Service. To […]

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How do I set up PB Standard in Ordoro?

Ordoro connects with Pitney Bowes (PB) Standard shipping so you can seamlessly create shipping labels, generate manifests, and access their discounted shipping rates! See below on how to connect. Topics What is Pitney Bowes (PB) Standard? “Pitney Bowes ecommerce Standard Delivery service is a suite of small parcel shipping solutions that enable our clients to […]

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How do I set up a Pitney Merchant account in Ordoro?

Ordoro offers a complimentary USPS Pitney account to users who don’t possess one, and for those who already have a Pitney account, they can conveniently connect it to Ordoro. How to connect a Pitney Merchant account 1. To notify our Support Team about your existing Pitney Bowes account, please reach out to them at support@ordoro.com. […]

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How do I set up Pitney Bowes Cross-Border Delivery Service (CBDS) in Ordoro?

The Cross-Border Delivery Service (CBDS) from Pitney Bowes (PB) facilitates shipping from CBDS hubs to destinations worldwide, while ensuring the parcels comply with international regulations prior to shipment. This is a post-paid service, and you’ll only be billed for labels where a physical induction occurs. With Ordoro’s certified integration with Pitney CBDS, you can trust […]

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How will USPS Ground Advantage work in Ordoro?

Beginning Sunday, July 9, 2023, USPS is consolidating the following shipping methods to Ground Advantage. For detailed information about this change, USPS provides further details on their website. In this article, we will explain how USPS Ground Advantage will be displayed in Ordoro. Topics How rates appear prior to Ground Advantage Up until Sunday, July […]

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ACH Setup with Pitney Bowes + Ordoro

Getting your Pitney Bowes account ready and integrating it with Ordoro doesn’t have to be complicated. We’ve made it super simple with this guide! Just follow these steps to create your Pitney Bowes Merchant account, set up ACH payments, and connect everything to your Ordoro account. What is ACH, you may ask? An ACH (Automated […]

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Q&A about convenience fees

Navigating the world of fees and payments can be confusing. To help, we’ve compiled a list of questions and answers about the new convenience fee and Pitney Bowes ACH option. Topics Why is Ordoro introducing this convenience fee? The cost to process credit card payments has increased due to rising interchange fees and other associated […]

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How do I set up Pitney Presort in Ordoro?

Connecting your Pitney Bowes Presort account to Ordoro enables you to take advantage of the benefits offered by Pitney Bowes and the efficiency of Ordoro’s shipping management system. Before diving into the steps for connection, it’s important to understand what Pitney Bowes Presort is. Topics What is Pitney Bowes Presort? Pitney Bowes Presort offers efficient […]

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