On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes.

If you ship with USPS via Endicia, please visit this Endicia support article to learn how to view your APV adjustments in Endicia. 

1. What does this mean for my Pitney Bowes/USPS account?

When USPS has detected that an adjustment needs to be made on a package or packages, USPS will send this information to Pitney Bowes and Pitney Bowes will send this information to Ordoro. Depending on the type of adjustment, you will see the postage balance either increase if a refund has been applied or decrease if additional funds are owed.

2. Will I receive notice if I owe for APV adjustments?

Yes. Once all transactions have been accounted for, and if the total adjustment requires money to be withdrawn from the postage balance, a notification will be sent to the email used to sign up the Ordoro account. See sample email below.

3. Will I be able to see which transactions have adjustments applied?

Yes. You can export a Transactions report by following these steps:

  1. Click on your company name in the top right-hand corner of your Ordoro account
  2. Select Account Settings
  3. Select the Shippers/Carriers option on the left side of the screen
  4. Select the Export CSV option under the Transaction History section
  5. Enter the Date Range you would like to export
  6. Select the orange Export CSV button
  7. Download the csv file from the Activity Menu as shown below

4. How will I identify and know the reason for an adjustment in the Transactions report?

In the transactions report, you will see an Auto Adjustment in the Transaction Type column. In the Notes column, you will be able to see if the adjustment was processed for an Underpaid or Overpaid adjustment and the reason for the adjustment.

There are six different types of adjustments:

  • Weight – the weight of the package was inaccurately recorded
  • Zone – either the origin or destination zip code was inaccurate
  • Dimensions – the dimensions of the box were inaccurately recorded
  • Package – the package type was inaccurately recorded (Ex. The mailpiece is labeled as PKG but actually mailed in Flat Rate box)
  • Duplicate – the same tracking barcode on a label was entered/scanned into the USPS mailstream more than once in the last 120 days
  • Used Refunded – an already refunded label is entered/scanned within 120 days of refund approval

Following the reason in the Notes column, you will see the corrected adjustment.

5. How do I know which order the adjustment is applied?

Copy the tracking number from the Transaction Report and paste into the search field in the Orders tab within your Ordoro account. When the order displays in Ordoro, you can see the original package information entered under the Shipping Label Created information.

NOTE: You may need to expand the row to see this information.

6. How often will these adjustments occur?

Once daily.

7. What happens if there are not enough funds in my postage balance to cover the cost of the adjustment?

A credit card charge in the amount of the difference between the current balance and what is owed will be automatically processed.

8. Does APV take into account my discounted rates?

Yes. APV will use your discounted rates when recalculating the postage amount that should have been paid for a package.

9. Will USPS apply cubic rates when calculating an APV adjustment amount?

No. If USPS detects that a parcel has the wrong mail class and assigns the parcel to Priority Mail, USPS APV will automatically apply weight-based rates and will not check the cubic rates, even if they are available.

10. Can I dispute an adjustment?

Yes. To file a dispute, email USPS at VerifyPostageHelp@usps.gov.
Ensure your email contains the following information:

  • Tracking Number
  • Assurance ID. (You can find this information in the Transaction report, in the Notes column)
  • Detailed reason for the dispute
  • Your contact information (name and email)

If the disputed APV adjustments are refunded by USPS, these refunds will be credited to your USPS postage balance.

Once you file a dispute with USPS, Ordoro will update the order timeline with notification on the status of your APV. 

  • Accepted – This means your dispute for an order’s APV adjustment has been accepted by USPS and we will refund the amount back to your USPS balance in Ordoro. Ordoro will make a note on the Order Timeline. See the image below: 
  • Pending – This means your dispute for an order’s APV adjustment has been submitted to USPS and Ordoro will make a note on the Order Timeline. See the image below: 
  • Denied – This means your dispute for an order’s APV adjustment was denied by USPS. Ordoro will make a note on the Order Timeline. See the image below: 

USPS receives thousands of APV adjustment disputes from customers, therefore their response time can range from a few days to several weeks. For more information about USPS APV and for tips on best practices for improving your shipping procedures, please visit this USPS link.

If you have any further questions about the APV adjustments and/or the Transactions report, please email our Support team at support@ordoro.com.

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