On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes.
1. What does this mean for my Pitney Bowes/USPS account?
When USPS has detected that an adjustment needs to be made on a package or packages, USPS will send this information to Pitney Bowes and Pitney Bowes will send this information to Ordoro. Depending on the type of adjustment, you will see the postage balance either increase if a refund has been applied or decrease if additional funds are owed.
2. Will I receive notice if I owe for APV adjustments?
Yes. Once all transactions have been accounted for, and if the total adjustment requires money to be withdrawn from the postage balance, a notification will be sent to the email used to sign up the Ordoro account. See sample email below.
3. Will I be able to see which transactions have adjustments applied?
Yes. You can export a Transactions report by following these steps:
- Click on your company name in the top right-hand corner of your Ordoro account
- Select Account Settings
- Select the Shippers/Carriers option on the left side of the screen
- Select the Export CSV option under the Transaction History section
- Enter the Date Range you would like to export
- Select the orange Export CSV button
- Download the csv file from the Activity Menu as shown below
4. How will I identify and know the reason for an adjustment in the Transactions report?
In the transactions report, you will see an Auto Adjustment in the Transaction Type column. In the Notes column, you will be able to see if the adjustment was processed for an Underpaid or Overpaid adjustment and the reason for the adjustment.
There are four different types of adjustments:
- Weight – the weight of the package was inaccurately recorded
- Zone – either the origin or destination zip code was inaccurate
- Dimensions – the dimensions of the box were inaccurately recorded
- Package – the package type was inaccurately recorded (Ex. The mailpiece is labeled as PKG but actually mailed in Flat Rate box)
Following the reason in the Notes column, you will see the corrected adjustment.
5. How do I know which order the adjustment is applied?
Copy the tracking number from the Transaction Report and paste into the search field in the Orders tab within your Ordoro account. When the order displays in Ordoro, you can see the original package information entered under the Shipping Label Created information.
NOTE: You may need to expand the row to see this information.
6. How often will these adjustments occur?
7. What happens if there are not enough funds in my postage balance to cover the cost of the adjustment?
An email will be sent if any remaining funds are owed for underpaid adjustments. The next time the daily adjustments run, Ordoro will attempt to deduct the remaining funds owed. This will continue to occur until all funds have been withdrawn.
8. Does APV take into account my discounted rates?
Yes. APV will use your discounted rates when recalculating the postage amount that should have been paid for a package.
9. Will USPS apply cubic rates when calculating an APV adjustment amount?
No. If USPS detects that a parcel has the wrong mail class and assigns the parcel to Priority Mail, USPS APV will automatically apply weight-based rates and will not check the cubic rates, even if they are available.
10. Can I dispute an adjustment?
Yes. To file a dispute, email USPS at VerifyPostageHelp@usps.gov.
Ensure your email contains the following information:
- Tracking Number
- Assurance ID. (You can find this information in the Transaction report, in the Notes column)
- Detailed reason for the dispute
- Your contact information (name and email)
A Pitney Bowes representative will get in touch with you once Pitney Bowes receives information on your dispute status from USPS.
For more information about USPS APV and for tips on best practices for improving your shipping procedures, please visit this USPS link.
If you have any further questions about the APV adjustments and/or the Transactions report, please email our Support team at firstname.lastname@example.org.