How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]

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How to activate/create your free USPS postage account

With Ordoro’s Endicia account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. The credit card required for the account is only used to buy postage. You will never be charged any additional fees. There are two ways to activate your free USPS/Endicia account: Option 1: During the signup process, […]

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How to pick your USPS box type

When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]

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What do I do if I already have an Endicia / USPS / Stamps account?

In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]

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How do I buy USPS postage through Ordoro?

Once you configure your USPS postage shipping account in Ordoro, you can buy postage easily from within Ordoro directly. Here is how it works: 1. Go to Settings > Shipping 2. Click Edit next to USPS. 3. In the section below, type in the dollar amount of postage you want to buy into the “Increase […]

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What to do when your Endicia account gets suspended

What should you do when you run into this error message under Settings -> Shippers? Step 1: Why did this happen? The free Endicia account created through Ordoro is only valid for use within Ordoro. It is not valid for use outside of our application. If you try to link it to your BigCommerce cart […]

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How do I get a label refund for USPS?

To check the status of an existing USPS label refund, see this help article. Let’s say you want to cancel a USPS shipping label that you created in Ordoro.  Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. If you generated the […]

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Can Ordoro print USPS End-of-Day SCAN form?

Yes. Once you are done creating shipping labels for the day, just click click on the Other Actions dropdown menu in the Orders tab -> select SCAN/End of Day Form. Choose the carrier (USPS or Canada Post only) and ship-from warehouse (only if prompted) and click on Create Form. When the USPS End-of-Day scan form is ready to be downloaded, […]

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USPS SCAN Form FAQ

How do I create a USPS SCAN form? You’ll follow the steps in this help article to create your USPS SCAN form. Why do I need a SCAN form? A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local […]

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How to raise your Endicia Postage Balance

Your Endicia postage account has a limit of $500 at any given time. If you need a higher balance because you will be creating many labels one after the other, there are two possible solutions: Option 1:  You can set up Endicia to auto-purchase postage whenever you drop below a certain level. To do so you will follow the […]

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Can I auto-purchase Endicia (USPS) postage when it is running low?

Yes. As you buy labels, your Endicia balance will decrease. To add more postage to your account you can either go to “Settings” -> “Shipping” -> “Add Postage” or you can set up your Endicia account to automatically repurchase postage for you when the balance falls below a certain amount. Here is how that works. 1. […]

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How can I update my company information in Endicia?

To update your company information in Endicia, you’ll need to do the following: Contact Ordoro Support for your username and password Please do not change your password or passphrase with Endicia, as that will result in a suspended account. Log in to your Endicia.com account Go to My Account Then click Update Profile There you’ll be […]

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Can I request a package pickup from USPS?

You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]

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How can I access my Endicia account?

To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]

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Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. The reason for this is that our Ordoro Basic and Pro plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If […]

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What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

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Why do I have to sign up for an Ordoro USPS account?

You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]

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Why do I have to pre-purchase USPS postage?

USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]

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What does “Default Match” mean?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

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What kinds of packages qualify for Ordoro’s discounted insurance?

Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]

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How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]

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Can I create a USPS Standard Post label?

No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.

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Why did my USPS Express shipments not arrive on time?

USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]

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Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

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How do I turn on Endicia’s Auto Refund feature?

Endicia’s Auto Refund Service will automatically check your shipping labels to see if you are eligible for a refund on any of the labels you have created. If you are, they will request refunds for the postage on your behalf through this program. NOTE: Please read Endicia’s terms of use for this feature prior to […]

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How do I use Hold For Pickup in Ordoro?

The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. To select this option, please follow these steps. For Ordoro Version 2: 1. Create a shipment 2. Go to the Unshipped filter   […]

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How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

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Endicia Account FAQ

What is Endicia? Ordoro connects with the USPS servers through a third-party software called Endicia. This means all requests to print USPS shipping labels must go through an Endicia account. To make shipping through Ordoro easy, we offer an Endicia account FREE with every Ordoro account. Do all customers get a FREE postage account for no […]

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How can I tell if my deleted USPS labels have been refunded?

For instructions on how to request a USPS label refund, see this help article. Once you have requested the label refund, it can take Endicia up to 14 days to process the refund back to your postage balance. To check if this has completed, you can log into Endicia.com directly. Please contact Ordoro Support so […]

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Analytics – Shipping Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]

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Analytics – Financial Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]

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How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   Webinars are currently on hold, […]

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How do I set default package dimensions for my products?

You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]

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How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]

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What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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How do I upload my logo used on the shipping label feature?

Ordoro uses the logo saved in the Packing Lists settings for the logo on label feature. Please follow these steps to upload your logo: 1. Click on your business name in the top right-hand corner 2. Select the Packing Lists option 3. Select Edit next to the Packing List 4. Select the orange “Upload Logo File” […]

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