You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Go to Integrations -> Shippers/Carriers 3. Click Add a shipper 3. Select the shipper you want to configure. Amazon Seller Fulfilled Prime will require that […]
USPS
Please see our collection of support articles for USPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
How to activate/create your free USPS postage account
With Ordoro’s USPS account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]
How to pick your USPS box type
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
What do I do if I already have an Endicia / USPS / Stamps account?
In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]
How do I buy USPS postage through Ordoro?
Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]
What to do when your Endicia account gets suspended
Contact Ordoro support for help. Email support@ordoro.com or call 512.271.9453 ext 3.
How do I get a USPS label refund?
You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions. Note: Refunds are issued solely at USPS’s discretion. Before you delete a label, it is recommended to save a copy for your records, as USPS may request a copy. Topics What […]
Can Ordoro print End-of-Day SCAN forms?
Yes, you can print End-of-Day SCAN forms in Ordoro! However, it is different for different carriers. For USPS Pitney Bowes and Canada Post, follow these steps: 1. Once you are done creating shipping labels for the day, go to Orders -> Shipped -> Actions -> select SCAN/End of Day Actions. 2. Choose the carrier and […]
USPS SCAN Form FAQ
How do I create a USPS SCAN form? You’ll follow the steps in this help article to create your USPS SCAN form. Why do I need a SCAN form? A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local […]
Can I request a package pickup from USPS?
Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]
Why do I have to sign up for an Ordoro USPS account?
You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]
Why do I have to pre-purchase USPS postage?
All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
What kinds of packages qualify for Ordoro’s discounted insurance?
For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: State = Puerto Rico (or another territory name) Country = US Ship method = domestic Example: Choose First Class instead of First Class Package International. For more information about USPS shipping to Puerto Rico/other US territories, […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Why do I get a message from Endicia saying “Online postage is not allowed”?
Depending on the country you are attempting to ship to, you may get the error message: Online postage is not allowed If you get this error message it means that you are unable to ship to that specific country using the United States Postal Service. The workaround is to take the package directly to the […]
What does “Endicia error 1001: ’Missing or invalid element: ToState” mean?
When creating a USPS shipping label, you may receive the following error. “Missing or invalid element: ToState.” We explain why and how to fix this below! Why does this happen? This could happen for a few different reasons. 1. You’re shipping to a non-US/international location but have chosen a US-based/domestic shipping method. 2. The state […]
Can I create a USPS Standard Post label?
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
Why did my USPS Express shipments not arrive on time?
USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]
How am I charged for regional rate boxes?
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Does weight matter when shipping with Regional Rate boxes?
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. You can file a claim to receive a postage refund if they are not. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? USPS has a money-back guarantee […]
How do I update my credit card info for USPS postage purchases?
You may need to update the credit card charged for USPS postage if the card has expired or you have a new type of card to use. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. Topics USPS Pitney If you have a […]
What is the address format to ship to Puerto Rico?
Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I calculate the length and girth of a package?
When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
How do I reset my “Endicia Passphrase” for postage in Ordoro?
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact support@ordoro.com so we can successfully reset and reconnect your postage account.
How can I access my Endicia account?
To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
Why is my credit card being declined by Endicia when I try to add postage?
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
USPS error messages and how to resolve them
If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]
How to set a different mailing zip code than your warehouse address
See the steps below on how to set a different mailing zip code than your warehouse address. This comes in handy if you’d like your return address to be different than the address used to calculate shipping rates. Example, you’re on vacation and need to ship an item to a customer. You’re shipping from sunny […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
How can I update the Customs declaration form with a Harmonized System code?
When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions. Topics What are Harmonized System Codes? The World […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How can I export my USPS transactions?
Ordoro supports two USPS carriers – Endicia and Pitney Bowes. Based on the carrier, you’ll download the report in different ways. See below for details on each. Topics How to determine which USPS account type you have View the Shipping Label panel when creating labels. The dropdown menu for Carriers will list either Pitney Bowes […]
How to manage USPS APV adjustments with Pitney Bowes
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
Where is the Estimated Delivery Date saved for USPS orders?
In Ordoro, the Estimated Delivery Date for USPS orders is saved under Shipping Label Created. Once a USPS label is created in Ordoro, Ordoro saves the ETA provided from USPS. See the screenshot below.
What additional options are available for PB Standard labels in Ordoro?
When creating PB Standard labels, there are Additional Options available in Ordoro for your packages. This includes Delivery Confirmation, Dangerous Goods categorization, etc. PB Standard Additional Shipping Options 1. Select an order and view the Shipping Label panel. 2. Click Additional Options. Optional services will be displayed. See below for details.
How do I set up Pitney Bowes Cross-Border Delivery Service (CBDS) in Ordoro?
The Cross-Border Delivery Service (CBDS) from Pitney Bowes (PB) facilitates the shipment of parcels from CBDS hubs to destinations worldwide, while ensuring that parcels comply with international regulations prior to shipment. This is a post-paid service. With Ordoro’s certified integration with Pitney CBDS, you can trust that your shipments will be competitively priced and delivered […]
What does this USPS error “Error 1101313 -Invalid/missing value for Customs.CustomsItems.hSTariffCode” mean?
When shipping to a non-US address with USPS, you may encounter this error. Error 1101313 -Invalid/missing value for Customs.CustomsItems.hSTariffCode This happens if the Harmonized Code is not added for each item on the Customs Declaration form or if the Harmonized Code is less than 6 digits. Please see this USPS article for updated customs rules. […]