How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Click on Shippers/Carriers 3. Click Add a Shipper 3. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). […]

Read More

How to activate/create your free USPS postage account

With Ordoro’s USPS account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]

Read More

How to pick your USPS box type

When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]

Read More

What do I do if I already have an Endicia / USPS / Stamps account?

In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]

Read More

How do I buy USPS postage through Ordoro?

Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]

Read More

How do I get a USPS label refund?

You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet the following conditions. The postage system has not scanned labels. Labels created within the past 30 days of label print date. Labels that do not already have a refund request. Note: Refunds are […]

Read More

Can Ordoro print End-of-Day SCAN forms?

Yes, you can print End-of-Day SCAN forms in Ordoro! However, it is different for different carriers.  For USPS Pitney Bowes and Canada Post, follow these steps: 1. Once you are done creating shipping labels for the day, go to Orders -> Shipped -> Actions -> select SCAN/End of Day Actions. 2. Choose the carrier and […]

Read More

USPS SCAN Form FAQ

How do I create a USPS SCAN form? You’ll follow the steps in this help article to create your USPS SCAN form. Why do I need a SCAN form? A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local […]

Read More

How to raise your Endicia Postage Balance

Your Endicia postage account has a limit of $500 at any given time. If you need a higher balance because you will be creating many labels one after the other, there are two possible solutions: Option 1:  You can set up Endicia to auto-purchase postage whenever you drop below a certain level. To do so you will follow the […]

Read More

How can I update my company information in Endicia?

To update your company information in Endicia, you’ll need to do the following: Contact Ordoro Support for your username and password Please do not change your password or passphrase with Endicia, as that will result in a suspended account. Log in to your Endicia.com account Go to My Account Then click Update Profile There you’ll be […]

Read More

Can I request a package pickup from USPS?

You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]

Read More

Why do I have to sign up for an Ordoro USPS account?

You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]

Read More

Why do I have to pre-purchase USPS postage?

USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]

Read More

How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

Read More

What kinds of packages qualify for Ordoro’s discounted insurance?

For more information and a complete list of what packages can be insured using Shipsurance through Ordoro, visit the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with […]

Read More

How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]

Read More

Can I create a USPS Standard Post label?

No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.

Read More

Why did my USPS Express shipments not arrive on time?

USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]

Read More

How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

Read More

Endicia Account FAQ

What is Endicia? Ordoro connects with the USPS servers through a third-party software called Endicia. This means all requests to print USPS shipping labels must go through an Endicia account. To make shipping through Ordoro easy, we offer an Endicia account FREE with every Ordoro account. Do all customers get a FREE postage account for no […]

Read More

How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. USPS Endicia If you have a USPS account powered […]

Read More

What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]

Read More

How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

Read More

How do I calculate the length and girth of a package?

Some shipping carriers restrict how big the box is that you use to ship. For example, USPS allows a maximum combined length and girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ […]

Read More

How do I increase my daily postage purchase limit?

Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]

Read More

International Country Codes (ISO Country Codes)

ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]

Read More

How can I access my Endicia account?

To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]

Read More

What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

Read More

Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]

Read More

What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

Read More

Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

Read More

USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

Read More

How to set a different mailing zip code than your warehouse address

See the steps below on how to set a different mailing zip code than your warehouse address. This comes in handy if you’d like your return address to be different than the address used to calculate shipping rates. Example, you’re on vacation and need to ship an item to a customer. You’re shipping from sunny […]

Read More

How do I set my USPS postage to refill automatically?

As you create USPS labels, your postage balance will decrease. To avoid manually buying postage repeatedly, your USPS account can be set to automatically refill when the balance is below a certain amount. Follow these steps to set up auto-fill postage for your USPS account: 1. Click your Company Name in the top right corner […]

Read More

What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

Read More

How do I use Hold For Pickup in Ordoro?

The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. This is onlly available for Endicia USPS accounts. To select this option, please follow these steps. 1. Click on Orders 2. Select the […]

Read More

How can I export my USPS transactions?

Ordoro supports two different USPS carriers – USPS Endicia and USPS Pitney Bowes. To determine which type you have, view the shipping menu when creating labels. The dropdown menu for Carriers will include your shipper type. To export Pitney Bowes transactions 1. Click on your business name in the right-hand corner, and select Account Settings. […]

Read More

How to manage USPS APV adjustments with Pitney Bowes

On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. If you ship with USPS […]

Read More

2020 Holiday Shipping Deadlines

Carriers: USPS FedEx UPS Amazon FBA Inventory Canada Post DHL Express USPS Domestic Mail Services Mail-By Date First-Class Mail December 18 Priority Mail December 19 Priority Mail Express December 23 Alaska and Hawaii Holiday Mail-By Deadlines Mail Addressed To First-Class Mail Priority Mail Priority Mail Express Alaska December 18 December 19 December 21 Hawaii December […]

Read More