Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]
With Ordoro’s USPS account, you will only need to buy postage; the postage account itself is completely FREE through Ordoro. There are two ways to activate your free USPS account: Option 1: During the signup process, we will ask you to create a free account. Below is what it will look like when you are setting […]
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]
Once you create your USPS account in Ordoro, you can easily buy postage within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount of postage you […]
Contact Ordoro support for help. Email firstname.lastname@example.org or call 512.271.9453 ext 3.
You may need to delete a USPS shipping label created in Ordoro. Per USPS, labels are eligible for refunds if they meet these conditions. Note: Refunds are issued solely at USPS’s discretion. Before you delete a label, it is recommended to save a copy for your records, as USPS may request a copy. Topics What […]
Yes, you can print End-of-Day SCAN forms in Ordoro! However, it is different for different carriers. For USPS Pitney Bowes and Canada Post, follow these steps: 1. Once you are done creating shipping labels for the day, go to Orders -> Shipped -> Actions -> select SCAN/End of Day Actions. 2. Choose the carrier and […]
How do I create a USPS SCAN form? You’ll follow the steps in this help article to create your USPS SCAN form. Why do I need a SCAN form? A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local […]
Your USPS carrier can pick up your packages when your regular mail is delivered. To do so, you must schedule a pickup. Visit USPS’s website to schedule the date and time. Tip: One of the following package types must be included to qualify for free pickup. Priority Mail Priority Mail Express First-Class Package Service International: […]
You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]
All USPS shipping labels are purchased using the postage balance in Ordoro. This balance ensures there are enough funds to cover the label cost. The postage cost is deducted from the pre-paid balance as you create labels. See how to purchase USPS postage here. If a shipping label is created and unused, you’ll need to […]
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
Depending on the country you are attempting to ship to, you may get the error message: Online postage is not allowed If you get this error message it means that you are unable to ship to that specific country using the United States Postal Service. The workaround is to take the package directly to the […]
When creating a USPS shipping label, you may receive the following error. “Missing or invalid element: ToState.” We explain why and how to fix this below! Why does this happen? This could happen for a few different reasons. 1. You’re shipping to a non-US/international location but have chosen a US-based/domestic shipping method. 2. The state […]
No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.
USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]
Regional Rate boxes differ from Flat Rate boxes in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]
Yes. Each Regional Rate box has it’s own weight limit listed below: Box A: Maximum weight limit of 15 pounds. Box B: Maximum weight limit of 20 pounds. Box C: Maximum weight limit of 25 pounds. You can learn more about Regional Rate boxes on this USPS page.
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. You can file a claim to receive a postage refund if they are not. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? USPS has a money-back guarantee […]
You may need to update the credit card charged for USPS postage if the card has expired or you have a new type of card to use. Note: The credit card used for your monthly Ordoro subscription will also be used for your postage purchases. 1. Click on your Company Name -> Account Settings. 2. Select the […]
Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact email@example.com so we can successfully reset and reconnect your postage account.
To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
Occasionally you’ll receive an error while generating a USPS label in Ordoro, and often there is a quick fix thor these errors. Below are some common error messages you might receive while generating labels with USPS, and how to resolve these errors. Topics Parcel Dimension Error Error message examples: How to fix this error: Shipping […]
See the steps below on how to set a different mailing zip code than your warehouse address. This comes in handy if you’d like your return address to be different than the address used to calculate shipping rates. Example, you’re on vacation and need to ship an item to a customer. You’re shipping from sunny […]
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions. Topics What are Harmonized System Codes? The World […]
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
Whether you want to see your APV charges or review your label charges, you can export all of your USPS transactions into a single report. See the instructions below: 1. Click on your Company Name -> Account Settings. 2. In the left menu, select Shippers/Carriers. 3. Find your USPS Pitney carrier -> Transaction History -> Export CSV. […]
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
In Ordoro, the Estimated Delivery Date for USPS orders is saved under Shipping Label Created. Once a USPS label is created in Ordoro, Ordoro saves the ETA provided from USPS. See the screenshot below.
When creating PB Standard labels, there are Additional Options available in Ordoro for your packages. This includes Delivery Confirmation, Dangerous Goods categorization, etc. PB Standard Additional Shipping Options 1. Select an order and view the Shipping Label panel. 2. Click Additional Options. Optional services will be displayed. See below for details.
The Cross-Border Delivery Service (CBDS) from Pitney Bowes (PB) facilitates shipping from CBDS hubs to destinations worldwide, while ensuring the parcels comply with international regulations prior to shipment. This is a post-paid service, and you’ll only be billed for labels where a physical induction occurs. With Ordoro’s certified integration with Pitney CBDS, you can trust […]
When shipping to a non-US address with USPS, you may encounter these two errors: . This happens if the Harmonized Code is not added for each item on the Customs Declaration form or if the Harmonized Code is less than 6 digits. Please see this USPS article for updated customs rules. To learn how to […]
When creating a USPS Pitney Bowes label, you can select Nondelivery options. There are 3 options: How to set the Nondelivery option 1. Select USPS Pitney Bowes as the Carrier and then select Additional Options. 2. Select Nondelivery Option dropdown to enter the option you would like. How to enter an alternate return address if […]
PB Standard (formerly Newgistics) requires a Manifest to close and finalize labels to ensure shipment. The PB Standard Manifest sends your package information digitally, so you won’t need to print any files. Note: Manifests must be created at least an hour before the freight arrives at the facility. How to create a PB Standard Manifest […]