How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]

Read More

How to activate/create your free USPS postage account

With Ordoro’s Endicia account, you will only need to buy postage, the postage account itself is completely FREE through Ordoro. The credit card required for the account is only used to buy postage. You will never be charged any additional fees. There are two ways to activate your free USPS/Endicia account: Option 1: During the signup process, […]

Read More

How to pick your USPS box type

When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]

Read More

What do I do if I already have an Endicia / USPS / Stamps account?

In order to print USPS labels in Ordoro you will require a 3rd part USPS postage account. We encourage you to try out our free USPS label provider accounts since we are able to get discounted rates that are only available to high volume shippers. If you currently have an Endicia / USPS.com / Stamps.com, it is likely that […]

Read More

How do I buy USPS postage through Ordoro?

Once you configure your USPS postage shipping account in Ordoro, you can buy postage easily from within Ordoro directly. Here is how it works: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. In the Increase your balance section, enter in the amount […]

Read More

What to do when your Endicia account gets suspended

What should you do when you run into this error message under Settings -> Shippers? Step 1: Why did this happen? The free Endicia account created through Ordoro is only valid for use within Ordoro. It is not valid for use outside of our application. If you try to link it to your BigCommerce cart […]

Read More

How do I get a label refund for USPS?

To check the status of an existing USPS label refund, see this help article. Let’s say you want to cancel a USPS shipping label that you created in Ordoro.  Since Endicia charges you for the label the moment you create that label, you will need to request a refund from Endicia. If you generated the […]

Read More

Can Ordoro print End-of-Day SCAN form?

Ordoro 3 Yes. Once you are done creating shipping labels for the day, got to Orders -> Shipped -> Other Actions -> select SCAN/End of Day Form. Choose the carrier and ship-from warehouse (only if prompted) and click on Create Form. When the SCAN form is available for download, you will see a pop-up tab on the bottom of […]

Read More

USPS SCAN Form FAQ

How do I create a USPS SCAN form? You’ll follow the steps in this help article to create your USPS SCAN form. Why do I need a SCAN form? A SCAN form is a convenient way postal workers can scan 1 barcode instead of several hundred when collecting your packages or accepting them at your local […]

Read More

How to raise your Endicia Postage Balance

Your Endicia postage account has a limit of $500 at any given time. If you need a higher balance because you will be creating many labels one after the other, there are two possible solutions: Option 1:  You can set up Endicia to auto-purchase postage whenever you drop below a certain level. To do so you will follow the […]

Read More

Can I auto-purchase Endicia (USPS) postage when it is running low?

Yes. As you buy labels, your Endicia balance will decrease. To add more postage to your account you can either go to “Settings” -> “Shipping” -> “Add Postage” or you can set up your Endicia account to automatically repurchase postage for you when the balance falls below a certain amount. Here is how that works. 1. […]

Read More

How can I update my company information in Endicia?

To update your company information in Endicia, you’ll need to do the following: Contact Ordoro Support for your username and password Please do not change your password or passphrase with Endicia, as that will result in a suspended account. Log in to your Endicia.com account Go to My Account Then click Update Profile There you’ll be […]

Read More

Can I request a package pickup from USPS?

You can schedule your USPS carrier to pickup your packages when your regular mail is delivered. You must select at least one of the following package types to qualify for scheduled package pickup: Priority Mail Priority Mail International Priority Mail Express Priority Mail Express International First-Class Package International Service To request the pick up you […]

Read More

Why do I have to sign up for an Ordoro USPS account?

You’ll want to sign up for a free Ordoro USPS account so you can… Get access to our Commercial Plus Pricing and Dimensional Rates Enjoy USPS shipping cost savings of up to 67% Our USPS accounts get discounted rates that are only available to high volume shippers and is likely to meet or beat the current rates that you […]

Read More

Why do I have to pre-purchase USPS postage?

USPS uses a pre-paid method for charging you, and therefore you need to purchase postage in advance before you can create a USPS label. As you create the labels, the postage cost of those labels gets deducted from your pre-paid balance. In other words, you get charged while you create the label. If you are not going […]

Read More

How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

Read More

What kinds of packages qualify for Ordoro’s discounted insurance?

Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]

Read More

How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]

Read More

Can I create a USPS Standard Post label?

No. USPS Standard Post is only available at the Post Office. The equivalent of this ship method, available online, is USPS Parcel Select. For more information on this ship method, visit this USPS Support Article.

Read More

Why did my USPS Express shipments not arrive on time?

USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]

Read More

How do I use Hold For Pickup in Ordoro?

The Hold for Pickup for USPS option allows you to set the shipment to be sent and picked up by the recipient from a USPS facility instead of being delivered to their doorstep. To select this option, please follow these steps. For Ordoro Version 2: 1. Create a shipment 2. Go to the Unshipped filter   […]

Read More

How am I charged for regional rate boxes?

Regional Rate boxes differ from Flat Rate boxes  in that the price for a Regional Rate box is dependent on the distance between the zone is ships from and the zone it ships to as well as the box size. There are 9 zones in the United States, and your package will be placed in […]

Read More

Endicia Account FAQ

What is Endicia? Ordoro connects with the USPS servers through a third-party software called Endicia. This means all requests to print USPS shipping labels must go through an Endicia account. To make shipping through Ordoro easy, we offer an Endicia account FREE with every Ordoro account. Do all customers get a FREE postage account for no […]

Read More

How can I tell if my deleted USPS labels have been refunded?

For instructions on how to request a USPS label refund, see this help article. Once you have requested the label refund, it can take Endicia up to 14 days to process the refund back to your postage balance. To check if this has completed, you can log into Endicia.com directly. Please contact Ordoro Support so […]

Read More

How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   Webinars are currently on hold, […]

Read More

How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]

Read More

What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

Read More

How do I display my company logo on my shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it   To apply your logo to your shipping labels make sure you have uploaded your logo into Ordoro. Ordoro uses the logo saved in the Packing Lists settings for this feature. Please […]

Read More

How do I increase my daily postage purchase limit?

Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]

Read More

International Country Codes (ISO Country Codes)

ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]

Read More

How can I access my Endicia account?

To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]

Read More

What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

Read More

Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. The reason for this is that our Ordoro Basic and Pro plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If […]

Read More

What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

Read More

Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

Read More

USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

Read More

How to set a different mailing zip code than your warehouse address

See the steps below on how to set a different mailing zip code than your warehouse address. This comes in handy if you’d like your return address to be different than the address used to calculate shipping rates. Example, you’re on vacation and need to ship an item to a customer. You’re shipping from sunny […]

Read More

Can I set auto-fill for my USPS postage balance?

Yes, you can! Please follow these steps to set up auto-fill postage for your USPS postage balance: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Select the Enable postage auto-fill option under the USPS carrier. 4. Enter the Lower Threshold (the dollar amount when […]

Read More

Adding the harmonized code to the customs forms in Ordoro.

What are Harmonized Tariff Schedule Codes? Harmonized Tariff Schedule (HS) codes are created by the World Customs Organization to help countries identify all items that are being shipped in and out of their country. The harmonized tariff schedule code classifies and organizes the products and is used across the majority of countries for various customs […]

Read More

What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and origin and destination ZIP codes. 1. How do APV adjustments work? As […]

Read More