When creating a USPS shipping label, you may receive the following error. “Missing or invalid element: ToState.” We explain why and how to fix this below!


Why does this happen?

This could happen for a few different reasons.

1. You’re shipping to a non-US/international location but have chosen a US-based/domestic shipping method.

2. The state code listed on the order has too many characters.

  • If it’s a domestic address, Ordoro will automatically shorten state names to their code.
  • Example: California -> CA

3. USPS expected a US state in the address and there’s an international state listed.


How to fix the problem

1. Select the correct shipping method for the domestic/international shipping method.

2. Update the shipping address in Ordoro. Click Edit next to the address and modify the state code. See the screenshot below.

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