How will inventory be handled during migration to Ordoro 3?

Our developers have come up with a way to migrate the data so that you don’t skip a beat! Rest easy knowing we’ve got a handle on it; however, it’s important to understand how your inventory will be impacted by the jump. Why we’re making these changes When we migrate your account, we’re creating a […]

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Why is my Direct to Printer (InstaPrint) not working?

There are a few ways to troubleshoot your InstaPrint issues. See Below: Check to make sure your internet is working. Make sure that your PrintNode application is open and running on your computer. Log into your account if you are not logged in. If this still doesn’t solve the issue, go to https://www.printnode.com/ and check […]

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Can I schedule pickups with FedEx through Ordoro?

Yes! You will need to contact Ordoro Support to activate this on your account. Email support at support@ordoro.com Once Ordoro Support has activated this for your account, you can schedule your pickups through the Ordoro application. Click on the Orders tab in Ordoro 1. Click on Other Actions and select Schedule Pickup from the drop-down […]

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What should I know about my Volusion integration with Ordoro?

Here are some quirks with the Volusion and Ordoro integration that you should be aware of when you connect the Volusion sales channel. **NOTE** Ordoro integrates with the Legacy Volusion version at this time. If you are not sure which version of Volusion you are running, please reach out to the Volusion support team for […]

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Volusion and Ordoro Setup

Connecting your Volusion sales channel to Ordoro is easy.  Please follow the steps below.**NOTE** Ordoro integrates with the Volusion V1 version at this time. If you are not sure which version of Volusion you are running, please reach out to the Volusion support team for verification. FIRST, you will need to find the encrypted password […]

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Can I rename or add a nickname to my shipping account?

Yes, you can! If you need to differentiate between multiple shipping accounts, you can rename your shippers in Ordoro. Here’s how to do this: 1 . Click on your business name in the right hand corner 2 . Click on Account Settings 3 . Click on Shippers/Carriers in the left hand menu. 4 . Click […]

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How to verify multiple orders via barcode scanning

Ordoro’s existing barcode scanning workflow allows you to verify orders one-at-a-time. You can pull up an order and scan items when you place them in the box to confirm you are packing the correct products. Our newest version of barcode scanning allows you to verify multiple orders at a time. This article outlines the features […]

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How do I generate a Newgistics Manifests/Scan Form in Ordoro?

Please note: Newgistics requires users to generate a Manifest in order to close out and finalize the labels to ensure shipment. The Newgistics Manifest sends your package information digitally so you won’t need to print any files. NOTE: Manifests are required to be created at least an hour before the freight arrives at the facility. […]

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How can I import my tags from Shopify into Ordoro?

Note: this feature is in Beta and is only available on a request basis at the moment. Please contact support@ordoro.com to enable this in your account. Tags make life easy! They allow you to organize your orders and can be easily used to filter for better order management. See below on how to import your […]

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Will partially refunded orders import from Shopify?

No, your standard Ordoro account will not import partially refunded items from Shopify. This is by design, but you can have Ordoro import partially refunded orders and other statuses if you would like. Just contact support@ordoro.com and they can help you with allowing partially refunded orders to import into Ordoro. There are setbacks to importing […]

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How do I assign packing slips to print for my sales channel?

Multichannel packing list Ordoro’s focus is to streamline your work process. As a multichannel solution, we offer the option to set a default packing list template for each of your sales channels. NOTE: Multichannel packing list is only available in Ordoro v3   Please follow these steps to set a default packing slip per Sales […]

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v2 to v3 Workflow Changes

Welcome to Ordoro v3! There are some big differences between the two versions that we thought we’d outline here as a helpful overview. Shipping In v2, orders are processed into shipments and from there you create your shipping labels in the ‘Shipments’ tab. In v3 this is not the case. The key difference in v3 is that […]

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Can I import orders with multiple shipping addresses?

Yes, Ordoro can import orders with multiple shipping addresses. Currently, this is only available for BigCommerce and 3Dcart Sales Channels. When importing orders with multiple addresses for shipments in Ordoro, you will notice that a new order is created for each shipping address. For Example: Order 1-5632 imports into Ordoro with three ship-to addresses. That […]

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Can I import images from my sales channel?

Currently, only Shopify and Big Commerce sales channels have the ability to import images into Ordoro. If you are using one of these carts and your product images are not importing, contact support at 512.271.9453 or support@ordoro.com, and a support member will help you import your images.  

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How can I enable Shippability in Ordoro?

Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]

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How do I set up a Newgistics in Ordoro as a shipper?

To get your Newgistics shipping rates in Ordoro, simply set up your Newgistics account in Ordoro. To do so you will need to email support@ordoro.com, and ask to add Newgistics to your account. Then follow these steps. 1. Click on your business name in the right hand corner, and click on Account Settings 2. In the […]

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Can I delete or archive my Suppliers?

Absolutely! Give Ordoro an email to support@ordoro.com and request for your Supplier to be archived. Make sure to let us know your Support Pin and the supplier(s) you are trying to archive. We will remove your supplier and leave any history you had with this supplier on your account.

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How do I use Tag filters; Any, Only, and All?

You can filter easily through your Orders by using the tags applied to each Order. To do this you’ll want to go to the Orders tab and select Tags. You will be able to sort your orders based on tags you have applied. You will want to know how to use the choices between Any, […]

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How do I print product SKUs on my shipping labels?

You can print shipping labels from Ordoro on any shipment. It just takes a few steps. 1. Select the Order you need to ship in the Orders tab. 2. In the right-hand shipping menu, select the Presets button. 3. Scroll down and select the reference number. Then choose Product SKUs. This will print your shipping […]

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It’s Time to Prepare

Ready, set, workflow The holidays are almost here, and there’s no time like the present to prepare your workflow for the barrage of orders to come in the next weeks. With Ordoro 3, plenty of features and options have made their way into the app that are guaranteed to accelerate your fulfillment and eliminate errors. […]

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Create barcodes with Ordoro

Can I create barcodes in Ordoro? Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location […]

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Can I edit my customers’ notes in Ordoro?

We’re happy to report to you that you can now add or edit notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, gift wrapping preferences are now editable from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and […]

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