Setting up supplier feeds in Ordoro

Ordoro supports updating supplier feeds in three different ways: CSV files via emails CSV files via FTP CSV files via HTTP   To set up the feeds we need: Your support pin An example csv file of the feed Which of your suppliers under settings->supplier is this feed for For feeds via FTP/HTTP feeds: The URL/credentials […]

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Channel Advisor and Ordoro Setup

Connecting your Channel Advisor to Ordoro is easy.  Please follow these steps: **PLEASE NOTE** The Channel Advisor integration is still in beta. Please email support@ordoro.com is you have any questions. 1. In your ChannelAdvisor Admin, click on My Account 2. Select Developer Network  3. Select Account Authorizations 4. Click on the + next to Account List to […]

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What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?

When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Please follow these steps to create a shipping label for Amazon Prime orders: *NOTE* Amazon Prime shipping is available […]

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How do I set up Amazon Seller Fulfilled Prime in my Ordoro account?

You can now ship your Amazon Prime orders through Ordoro. Please follow these steps to set up the Amazon Prime shipper in your Ordoro account **NOTE** Amazon Prime is only compatible with Ordoro v3. Select your business name in the top right-hand corner of your Ordoro account Select Sales Channels Select Edit next to the […]

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How to set up the Direct-to-Printer feature in Ordoro

The direct-to-printer feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to enable the direct-to-printer feature: Go to PrintNode.com Sign up for an account See PrintNode’s pricing page for […]

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How do I use the Ordoro V3 orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. Here are the different order STATEs that Ordoro tracks: Awaiting Fulfillment – When the order is freshly imported from your shopping cart, all automation is applied, and then the order is shown in […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Fully automated dropshipping with Ordoro V3

How does Ordoro’s automated dropshipping work? Once you have a default dropship supplier assigned to your products and have marked those skus to be auto-dropshipped, all incoming orders will automatically get split up into supplier specific orders and immediately routed to the assigned default supplier via email upon order import. Here is how it works step-by-step: Assign […]

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Analytics – Inventory Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the inventory stats for your company, click on the Analytics tab ->Inventory Stats.   This section shows you the top 20 products where your inventory dollar amount is concentrated. Ordoro calculates the total inventory dollar amount of […]

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Debugging Magento connection errors

This article is for developers only! You need to know the basics of Magento setup and you need to be familiar with curl and similar tools to understand the rest of this article. Show below is a simplified version of how an Ordoro order import works with Magento. For each operation, we have posted the […]

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USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

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How can I tell if my deleted USPS labels have been refunded?

For instructions on how to request a USPS label refund, see this help article. Once you have requested the label refund, it can take Endicia up to 14 days to process the refund back to your postage balance. To check if this has completed, you can log into Endicia.com directly. Please contact Ordoro Support so […]

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UPS Scan Form

Right now, only USPS and Canada Post scan/end of day forms can be printed directly from Ordoro. To print a UPS scan form, you will need to log in to your UPS account directly and print it from there. For instructions, please click on this link.

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