Warehouse Writeback By Sales Channel

You now have the ability to set your inventory quantity by warehouse and by channel. In Cart Settings, you can assign warehouses to specific carts, allowing you to pick and choose which channels your warehouses write back their SKU quantities to. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that […]

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Processing Dropship Orders in Ordoro 3

When products have been set to be dropshipped and to be automatically processed, Ordoro will automatically send the dropshipment request to the assigned supplier upon the order importing into Ordoro. See our fully automated dropshipping support article for more information. If automatic dropshipping is not the answer for you, set your products to be drosphipped only and NOT […]

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How do I setup User Permissions?

User Permissions are a great way to limit what individual users can view within Ordoro. Admins will have full access and will determine which of the following sections each user can view: Orders POs Settings Products Analytics *Note: this feature is not available for some Ordoro plans. If you do not see User Permissions in your […]

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Reverb and Ordoro setup

If you already have an Ordoro account, see the steps below to add Reverb. 1. Go to Settings -> Sales Channels. 2. Click “Add a sales channel” at the bottom of the page and select Reverb from the dropdown. 3. If you are already logged into your Reverb account, Ordoro will automatically create the connection. If you […]

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How do I display my company logo on my shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it First, make sure you have uploaded your logo into Ordoro. Ordoro uses the logo saved in the Packing Lists settings for this feature. Please follow these steps to upload your logo: 1. […]

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How Real Time Tracking Status works in Ordoro

Ordoro now updates the tracking status for every USPS package in real time — from when it leaves your door to when it arrives at the customer’s door —  and displays the info in the Order List and Order Detail page. Note: This feature is only available in Ordoro 3 for USPS labels at the moment […]

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How do I build a custom supplier feed integration into Ordoro?

We can integrate your supplier feeds into your Ordoro account (additional fees may be involved). But if you would like to build your own custom supplier feed integration, here is our recommended recipe. 1. Connect to your supplier’s feed location and fetch the latest stock levels. Here is a sample python code snippet to fetch […]

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Setting up supplier feeds in Ordoro

Ordoro supports updating supplier feeds in three different ways: CSV files via emails CSV files via FTP CSV files via HTTP   To set up the feeds we need: Your support pin An example csv file of the feed Which of your suppliers under settings->supplier is this feed for For feeds via FTP/HTTP feeds: The URL/credentials […]

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Channel Advisor and Ordoro Setup

Connecting your Channel Advisor to Ordoro is easy.  Please follow these steps: **PLEASE NOTE** The Channel Advisor integration is still in beta. Please email support@ordoro.com is you have any questions. 1. In your ChannelAdvisor Admin, click on My Account 2. Select Developer Network  3. Select Account Authorizations 4. Click on the + next to Account List to […]

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What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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How do I use Amazon Seller Fulfilled Prime to ship my Amazon Prime orders?

When an Amazon Prime order imports into Ordoro, Ordoro will tag the order as “Amazon Prime” for quick reference. The only shipping services available to choose from will be Amazon Prime Shipping for all Prime orders. Note: Please be aware that Amazon Prime shipping is available on Ordoro v3 only. Please follow these steps to create a […]

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How do I set up Amazon Seller Fulfilled Prime in my Ordoro account?

You can now ship your Amazon Prime orders through Ordoro. Please follow these steps to set up the Amazon Prime shipper in your Ordoro account **NOTE** Amazon Prime is only compatible with Ordoro v3. Select your business name in the top right-hand corner of your Ordoro account Select Sales Channels Select Edit next to the […]

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How to set up the Direct-to-Printer feature in Ordoro

The direct-to-printer feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to enable the direct-to-printer feature: 1. Go to PrintNode.com 2. Sign up for an account See PrintNode’s pricing […]

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How do I use the Ordoro V3 orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. Here are the different order STATEs that Ordoro tracks: Awaiting Fulfillment – When the order is freshly imported from your shopping cart, all automation is applied, and then the order is shown in […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Fully automated dropshipping with Ordoro V3

How does Ordoro’s automated dropshipping work? Once you have a default dropship supplier assigned to your products and have marked those skus to be auto-dropshipped, all incoming orders will automatically get split up into supplier specific orders and immediately routed to the assigned default supplier via email upon order import. Here is how it works step-by-step: Assign skus to […]

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Analytics – Inventory Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the inventory stats for your company, click on the Analytics tab ->Inventory Stats.   This section shows you the top 20 products where your inventory dollar amount is concentrated. Ordoro calculates the total inventory dollar amount of […]

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Debugging Magento connection errors

This article is for developers only! You need to know the basics of Magento setup and you need to be familiar with curl and similar tools to understand the rest of this article. Show below is a simplified version of how an Ordoro order import works with Magento. For each operation, we have posted the […]

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USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

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How can I tell if my deleted USPS labels have been refunded?

For instructions on how to request a USPS label refund, see this help article. Once you have requested the label refund, it can take Endicia up to 14 days to process the refund back to your postage balance. To check if this has completed, you can log into Endicia.com directly. Please contact Ordoro Support so […]

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UPS Scan Form

Right now, only USPS and Canada Post scan/end of day forms can be printed directly from Ordoro. For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package […]

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