You can export your RMA order data quickly and easily in the Returns tab in Ordoro. Follow the steps below to export your RMA order data: 1. Select the Returns tab at the top of Ordoro, and then select Export RMAs. 2. In the Export RMAs modal, update the criteria to filter which RMA orders […]
You can restrict what features your Vendor portal account can use. The restrictions are: 1. Orders 2. Products 3. Purchas Orders 4. Analytics 5. Settings 6. Admin Settings These restrictions coincide with the user settings in Ordoro. Click here for details on what each restriction does. See the image below to compare the Portal Restriction […]
The notify cart flag for Vendor Portals, tells Ordoro to sync tracking information to your Merchant account when orders are shipped in the Supplier account. This flag will be on for most Vendor Portal accounts unless the account is strictly an inventory syncing Portal.
Because Ordoro is a multichannel fulfillment solution, you can manage multiple stores or brands. Each of these brands may require a unique packing slip and logo. With our Profiles feature, you can easily customize the packing slip for each brand or store. See below for links about Profiles! How to set up Profiles and packing […]
By default, Ordoro only imports orders from ChannelAdvisor with the following status filters: Shipping Status Filter: Unshipped Order State Filter: Active Payment Status Filter: Cleared Checkout Status Filter: Completed Detail Level: Complete To learn more about setting up ChannelAdvisor in Ordoro, see this support article.
In Ordoro, you can look at a shipped order under Shipping Label Created to see the delivered date and time. NOTE: At this time, this is only available for orders shipped with USPS Pitney Bowes.
When adding a tracking number to an order in Ordoro, you can enter any text into the Carrier field. To add a tracking number with a custom carrier in Ordoro, follow the steps below: NOTE: Custom carriers may not map as expected back to all sales channels. Some sales channels require very specific spelling and […]
On the Order List page in Ordoro, you can filter your orders based on the validation status assigned to each order’s address. (For details on how Address Validation is applied in Ordoro, click here.) To do this, you will want to go to the Orders tab, and then select Misc. In the dropdown menu, you can select the […]
You can see all of the product tags applied to your products by exporting the SKU Inventory Info report in Ordoro. To learn how to create and apply product tags in Ordoro, see this support article. 1. Go to Products and then select Other Actions. 2. In the dropdown, choose Export SKU Inventory Info. 3. […]
Allocation runs manually in the Ordoro account: When Allocation is run manually in the UI (the “Allocate” option is manually selected), an order line comment will always display. This includes even if the order is in the same Allocation status. NOTE: For more information on how the Allocation feature works in Ordoro, please see this […]
To learn more about using UPS Mail Innovations in Ordoro, please see this support article. The Cost Center is an alphanumeric value that is assigned to your UPS account by your UPS Mail Innovations account manager. This value is used for report and billing summarization. If you are not sure which value to enter, please […]
NOTE: You can click on the RMA ID or order ID itself and it will open up the RMA or order in question. 1. Orders List Page You will be able to see the associated RMA IDs in the order list page when the order is expanded. 2. Order Detail Page On the order detail […]
By default, this feature is automatically enabled for all Shopify sales channels. If you do not want Shopify to send shipping confirmation emails to your customers, please follow the steps below to disable this feature in Ordoro. NOTE: Whether this setting is enabled or not, Ordoro will still send the tracking number for your shipped […]
When shipping many orders, it’s helpful to apply items in bulk. Whether that’s weights or shipping methods, Ordoro can help streamline your processes. See the bulk options below. Presets Shipping Configurations Ship From / Warehouse Addresses Weights Future Ship Dates Shipping Profiles 1. Under Orders, select the orders you would like to update. You can […]
Yes, these options will import into Ordoro in the Additional Details field on your orders. Adding a customizable option in Magento 2 For example, this product SKU meatball sandwich has 1 customizable option, mozzarella cheese, added to it in Magento 2. In Magento 2, this order has this product with its customizable option added to […]
Yes! If you add a product tag to your product in Shopify, this tag will import and be created as a Product Tag in Ordoro. To learn more about product tags in Ordoro, please see this support article. This feature will need to be enabled in your account. Reach out to our support team at […]
During the Holiday season, USPS is including a temporary rate increase for all priority packages. This rate increase will take place from October 18th, 2020 until December 27th, 2020. You can find more information about this pricing increase by visiting USPS directly here.
This feature helps automatically deduct the available on hand inventory from the mapped warehouse when orders are dropshipped. This will work for manual dropshipping, process dropshipping, and automatic dropshipping. Note: If you don’t see this feature available in your account, please email the Ordoro Support team at firstname.lastname@example.org. They will be happy to help answer any […]
You can speed up your order fulfillment using Ordoro’s Tray Number feature to keep your orders organized while fulfilling. The Ordoro Tray Number feature allows you to assign a designated “tray” to organize your picking workflow. When you print off your pick list, Ordoro assigns each order a tray number that associates with the order […]
When you are printing your pick list in Ordoro, you have the ability to show summary information about the orders you are picking. To do this select the orders you are looking to pick and then open the Print Pick/Pack List modal (see this article for instructions) Once in the modal, you will see three […]
Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]
There are some additional options worth noting when making labels with Newgistics in Ordoro. To learn more about how to set up Newgistics in Ordoro, please see this support article. 1. Once you’ve selected an order, go to the Shipping Label modal on the right side of the screen. Click Additional Options. 2. Under Additional […]
After a dropshipment request is sent for an order in Ordoro, the Available on Hand inventory for the product(s) on the order will decrease while the order is in the Dropshipment Requested filter. The Available on Hand inventory will increase after the order is marked as shipped or a label is created. Here is how […]
If you have FedEx SmartPost enabled, you can set the SmartPost Hub in Ordoro. Please see this support article to learn more about setting up FedEx SmartPost in Ordoro. 1. Go to Account Settings under your company’s name. Then go to Shippers/Carriers. Click Edit by your FedEx shipper. 2. Select your SmartPost Hub from the […]
There are a few ways to troubleshoot the InstaPrint feature in Ordoro. Please see below: Check to make sure your internet is working and your printer is on. Make sure that your PrintNode application is open and running on your computer. Log into your account if you are not logged in. In the PrintNode Client, […]
Can I create barcodes in Ordoro? Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location […]