How do I export my sales by SKU from Ordoro?

On our Analytics pages, you can view your Top 20 selling items. However, you may want to see the total quantity sold for all items over a date range. See how to export this information below. This CSV export can be generated from either the Orders or Products tab in Ordoro. To export the report […]

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Can I upload image URLs for my products in Ordoro?

Yes! Please follow the steps below on how to use the Data Import feature to assign existing image URLs to your products. Note: Images uploaded via Data Import can be overwritten by an Import Product Images sync. 1. Go to the upper right-hand corner and click on your business name. 2. Select Data Import from the drop-down menu. […]

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Can my shipments measurements be sent to FedEx in metric?

Yes it can! Ordoro allows for you to send your package measurements to FedEx in metric instead of standard/imperial units. Follow the steps below to set your Ordoro account to do this for your measurements 1 . Select your business name in the upper-right corner and then select Account Settings. In the left-hand menu, select […]

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What does the Deliver By date mean in Ordoro?

The Deliver By date in the Orders list page, and Order Detail page is the Deliver By date that is stated in your Sales Channels. Currently, only eBay and Amazon sales channels have Deliver By dates. This is the exact last time that an order can be received to the customer according to your sales […]

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How do I set a shipper as a default for all orders?

You can do this via presets and rules in Ordoro. 1 . Go to the Orders tab in Ordoro and select an order so that the shipping panel opens up in the right side of the page 2 . Select the shipper you would like to default to all orders. In this one, we are […]

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What dropdown should I use for my data import?

When doing a data import in Ordoro, you will want to know which dropdown option to choose when updating information on your Ordoro account. You can figure this information out by downloading the example file of each dropdown. For ease of use, see the fields you can update from each dropdown option on the data […]

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How do I add additional items to existing purchase order?

There are two ways you can do this. Option 1 1. Continue to search for items on in the Products section. 2. Click the checkboxes next to them and select “Order More”. 3. If a purchase order hasn’t been sent to the supplier yet, it will add the items to the existing PO. Option 2 1. […]

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How do I create a purchase order?

**NOTE** Before Creating a Purchase Order, please make sure Suppliers are assigned to your products. See our Support Article, HOW TO ASSIGN SUPPLIERS FOR RESTOCKING for details. There are 3 ways to create a PO in Ordoro. To Order products from the product list page, see below: Go to the Products page and find the product(s) you’d […]

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How can I get my Volusion orders ready to re-import into Ordoro?

Sometimes when using Volusion, your orders from Volusion will not import into Ordoro for various reasons. In order for Ordoro to import those orders, you will need to reset the order export in your Volusion account. Please follow these steps: 1 . Login to your Volusion account. 2 . Select the Inventory option and then […]

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Why is my Direct to Printer (InstaPrint) not working?

There are a few ways to troubleshoot your InstaPrint issues. See Below: Check to make sure your internet is working. Make sure that your PrintNode application is open and running on your computer. Log into your account if you are not logged in. If this still doesn’t solve the issue, go to https://www.printnode.com/ and check […]

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Can I schedule pickups with FedEx through Ordoro?

Yes! You will need to contact Ordoro Support to activate this on your account. Email support at support@ordoro.com Once Ordoro Support has activated this for your account, you can schedule your pickups through the Ordoro application. Click on the Orders tab in Ordoro 1. Click on Other Actions and select Schedule Pickup from the drop-down […]

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What should I know about my Volusion integration with Ordoro?

Here are some quirks with the Volusion and Ordoro integration that you should be aware of when you connect the Volusion sales channel. **NOTE** Ordoro integrates with the Legacy Volusion version at this time. If you are not sure which version of Volusion you are running, please reach out to the Volusion support team for […]

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Volusion and Ordoro Setup

Connecting your Volusion sales channel to Ordoro is easy.  Please follow the steps below.**NOTE** Ordoro integrates with the Volusion V1 version at this time. If you are not sure which version of Volusion you are running, please reach out to the Volusion support team for verification. FIRST, you will need to find the encrypted password […]

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What should I know about my sales channel’s integration with Ordoro?

Ordoro integrates with many sales channels. Each sales channel may have quirks/unique aspects to be aware of. All carts are listed below with links to help articles to explain these differences. 3dcart Ordoro only imports certain statuses from 3dcart. Click Here for more details. If an order is split in Ordoro, each tracking number will […]

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Can I rename or add a nickname to my shipping account?

Yes, you can! If you need to differentiate between multiple shipping accounts, you can rename your shippers in Ordoro. Here’s how to do this: 1 . Click on your business name in the right hand corner 2 . Click on Account Settings 3 . Click on Shippers/Carriers in the left hand menu. 4 . Click […]

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How to verify multiple orders via barcode scanning

Ordoro’s existing barcode scanning workflow allows you to verify orders one-at-a-time. You can pull up an order and scan items when you place them in the box to confirm you are packing the correct products. Our newest version of barcode scanning allows you to verify multiple orders at a time. This article outlines the features […]

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How do I generate a Newgistics Manifests/Scan Form in Ordoro?

Please note: Newgistics requires users to generate a Manifest in order to close out and finalize the labels to ensure shipment. The Newgistics Manifest sends your package information digitally so you won’t need to print any files. NOTE: Manifests are required to be created at least an hour before the freight arrives at the facility. […]

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How can I import my tags from Shopify into Ordoro?

Note: This feature is in beta and is only available on a request basis at the moment. Please contact support@ordoro.com to enable this in your account. Tags make life easy! They allow you to organize your orders and can be easily used to filter for better order management. See below on how to import your […]

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Will partially refunded orders import from Shopify?

No, your standard Ordoro account will not import partially refunded items from Shopify. This is by design, but you can have Ordoro import partially refunded orders and other statuses if you would like. Just contact support@ordoro.com and they can help you with allowing partially refunded orders to import into Ordoro. There are setbacks to importing […]

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How do I assign packing slips to print for my sales channel?

Multichannel packing list Ordoro’s focus is to streamline your work process. As a multichannel solution, we offer the option to set a default packing list template for each of your sales channels. NOTE: Multichannel packing list is only available in Ordoro v3 Please follow these steps to set a default packing slip per Sales Channel: […]

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Can I import orders with multiple shipping addresses?

Yes, Ordoro can import orders with multiple shipping addresses. Currently, this is only available for BigCommerce and 3Dcart Sales Channels. When importing orders with multiple addresses for shipments in Ordoro, you will notice that a new order is created for each shipping address. For Example: Order 1-5632 imports into Ordoro with three ship-to addresses. That […]

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Can I import images from my sales channel?

Yes, images will import from Shopify and BigCommerce. All other carts will be supported in the future. To import product images, go to your Sync settings and select Import Product Images, if you have a BigCommerce or Shopify cart. If set to autosync, we will import your product images every six hours. You can trigger […]

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How can I enable Shippability in Ordoro?

Shippability is a feature that will allow you to view the inventory availability of your products in new orders. Shippability will allow you to see what products you can fulfill and which ones you can’t. Ordoro Shippability feature will check to see if you have enough available on-hand inventory to process a new order in your account. You can view […]

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How do I set up Newgistics in Ordoro?

To set up Newgistics in Ordoro, please contact support@ordoro.com. We’ll enable this special shipper for your account. Next, follow the steps below to connect your Newgistics account with Ordoro. 1. Click on your business name in the right hand corner, and click on Account Settings 2. In the left-hand menu, select Shipper/Carriers. 3. Click Add […]

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Can I delete or archive my Suppliers?

Absolutely! Give Ordoro an email to support@ordoro.com and request for your Supplier to be archived. Make sure to let us know your Support Pin and the supplier(s) you are trying to archive. We will remove your supplier and leave any history you had with this supplier on your account.

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How do I use Tag filters; Any, Only, and All?

You can filter easily through your Orders and Products by using the tags applied to each item. To do this you’ll want to go to the Orders or Products tab and select Tags under the Filter menu. You will be able to sort your items based on tags you have applied. You will want to know […]

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How do I print product SKUs on my shipping labels?

You can print shipping labels from Ordoro on any shipment. It just takes a few steps. 1. Select the Order you need to ship in the Orders tab. 2. In the right-hand shipping menu, select the Presets button. 3. Scroll down and select the reference number. Then choose Product SKUs. This will print your shipping […]

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Create barcodes with Ordoro

Can I create barcodes in Ordoro? Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location […]

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Can I edit my customers’ notes in Ordoro?

We’re happy to report to you that you can now add or edit notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, gift wrapping preferences are now editable from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and […]

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