How does Carrier Alias work for the Zorem Advanced Shipment Tracking plugin?

If you are using the Zorem Advanced Shipment Tracking plugin in WooCommerce, and your customers are receiving tracking notification emails without a clickable link, then you may need to adjust Zorem’s settings. Read here about how the Zorem Advanced Shipment Tracking plugin works in Ordoro. Why is carrier aliasing necessary? In most cases, you do […]

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How do I export my Return orders (RMAs)?

You can export your RMA order data quickly and easily in the Returns tab in Ordoro. Follow the steps below to export your RMA order data: 1. Select the Returns tab at the top of Ordoro, and then select Export RMAs. 2. In the Export RMAs modal, update the criteria to filter which RMA orders […]

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Can I send the Supplier’s Unit Cost on Vendor Portal orders?

With Ordoro’s Vendor Portals, you have the option to send the Supplier Unit Cost for a product on an order sent to a Supplier Vendor Portal. This can be helpful if your supplier wants to use their own price for products. With this setting enabled, Ordoro will send the Supplier Unit Cost in the Item […]

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What are Profiles and how can I use them in Ordoro?

Because Ordoro is a multichannel fulfillment solution, you can manage multiple stores or brands. Each of these brands may require a unique packing slip and logo. With our Profiles feature, you can easily customize the packing slip for each brand or store. See below for links about Profiles! How to set up Profiles and packing […]

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Which ChannelAdvisor order statuses are downloaded into Ordoro?

By default, Ordoro only imports orders from ChannelAdvisor with the following status filters: Shipping Status Filter: Unshipped Order State Filter: Active Payment Status Filter: Cleared Checkout Status Filter: Completed Detail Level: Complete To learn more about setting up ChannelAdvisor in Ordoro, see this support article.

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How do I add a tracking number with a unique carrier to an order?

When adding a tracking number to an order in Ordoro, you can enter any text into the Carrier field. To add a tracking number with a custom carrier in Ordoro, follow the steps below: NOTE: Custom carriers may not map as expected back to all sales channels. Some sales channels require very specific spelling and […]

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How do I export my product tags?

You can see all of the product tags applied to your products by exporting the SKU Inventory Info report in Ordoro. To learn how to create and apply product tags in Ordoro, see this support article. 1. Go to Products and then select Other Actions. 2. In the dropdown, choose Export SKU Inventory Info. 3. […]

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How can I set my UPS Mail Innovations Cost Center in Ordoro?

To learn more about using UPS Mail Innovations in Ordoro, please see this support article. The Cost Center is an alphanumeric value that is assigned to your UPS account by your UPS Mail Innovations account manager. This value is used for report and billing summarization. If you are not sure which value to enter, please […]

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How do I update my orders’ shipping parameters in bulk in Ordoro?

When shipping many orders, it’s helpful to apply items in bulk. Whether that’s weights or shipping methods, Ordoro can help streamline your processes. See the bulk options below. Presets Shipping Configurations Ship From / Warehouse Addresses Weights Future Ship Dates Shipping Profiles 1. Under Orders, select the orders you would like to update. You can […]

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Can I import my Shopify Product Tags into Ordoro?

Yes! If you add a product tag to your product in Shopify, this tag will import and be created as a Product Tag in Ordoro. To learn more about product tags in Ordoro, please see this support article. This feature will need to be enabled in your account. Reach out to our support team at […]

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How do I set up supplier-warehouse mapping for my dropship orders?

This feature will automatically assign orders to a warehouse when orders are dropshipped to a Supplier. This feature can help with deducting the available on hand inventory from the mapped warehouse when orders are dropshipped. This will work for manual dropshipping, process dropshipping, and automatic dropshipping. How to map a supplier to a warehouse: 1. […]

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How do I use order tray numbers on pick and pack lists?

You can speed up your order fulfillment using Ordoro’s Tray Number feature to keep your orders organized while fulfilling. The Ordoro Tray Number feature allows you to assign a designated “tray” to organize your picking workflow. When you print off your pick list, Ordoro assigns each order a tray number that associates with the order […]

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How do I show order totals on the pick list?

When you are printing your pick list in Ordoro, you have the ability to show summary information about the orders you are picking. To do this select the orders you are looking to pick and then open the Print Pick/Pack List modal (see this article for instructions) Once in the modal, you will see three […]

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Can I select which users can adjust/update inventory in Ordoro?

Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]

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What additional options are available for Newgistics labels in Ordoro?

There are some additional options worth noting when making labels with Newgistics in Ordoro. To learn more about how to set up Newgistics in Ordoro, please see this support article. 1. Once you’ve selected an order, go to the Shipping Label modal on the right side of the screen. Click Additional Options. 2. Under Additional […]

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How do I set my FedEx SmartPost hub in Ordoro?

If you have FedEx SmartPost enabled, you can set the SmartPost Hub in Ordoro. Please see this support article to learn more about setting up FedEx SmartPost in Ordoro. 1. Go to Account Settings under your company’s name. Then go to Shippers/Carriers. Click Edit by your FedEx shipper. 2. Select your SmartPost Hub from the […]

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Why is my InstaPrint not working?

There are a few ways to troubleshoot the InstaPrint feature in Ordoro. Please see below: Check to make sure your internet is working and your printer is on. Make sure that your PrintNode application is open and running on your computer. Log into your account if you are not logged in.  In the PrintNode Client, […]

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Create barcodes with Ordoro

Can I create barcodes in Ordoro? Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location […]

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