How do I add a tracking number with a unique carrier to an order?

When adding a tracking number to an order in Ordoro, you can enter any text into the Carrier field. To add a tracking number with a custom carrier in Ordoro, follow the steps below: NOTE: Custom carriers may not map as expected back to all sales channels. Some sales channels require very specific spelling and […]

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How do I export my product tags?

You can see all of the product tags applied to your products by exporting the SKU Inventory Info report in Ordoro. To learn how to create and apply product tags in Ordoro, see this support article. 1. Go to Products and then select Other Actions. 2. In the dropdown, choose Export SKU Inventory Info. 3. […]

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How can I set my UPS Mail Innovations Cost Center in Ordoro?

To learn more about using UPS Mail Innovations in Ordoro, please see this support article. The Cost Center is an alphanumeric value that is assigned to your UPS account by your UPS Mail Innovations account manager. This value is used for report and billing summarization. If you are not sure which value to enter, please […]

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Can I import my Shopify Product Tags into Ordoro?

Yes! If you add a product tag to your product in Shopify, this tag will import and be created as a Product Tag in Ordoro. To learn more about product tags in Ordoro, please see this support article. This feature will need to be enabled in your account. Reach out to our support team at […]

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How do I set up supplier-warehouse mapping for my dropship orders?

This feature helps automatically deduct the available on hand inventory from the mapped warehouse when orders are dropshipped. This will work for manual dropshipping, process dropshipping, and automatic dropshipping. Note: If you don’t see this feature available in your account, please email the Ordoro Support team at support@ordoro.com.  They will be happy to help answer any […]

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How do I use order tray numbers on pick and pack lists?

You can speed up your order fulfillment using Ordoro’s Tray Number feature to keep your orders organized while fulfilling. The Ordoro Tray Number feature allows you to assign a designated “tray” to organize your picking workflow. When you print off your pick list, Ordoro assigns each order a tray number that associates with the order […]

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How do I show order totals on the pick list?

When you are printing your pick list in Ordoro, you have the ability to show summary information about the orders you are picking. To do this select the orders you are looking to pick and then open the Print Pick/Pack List modal (see this article for instructions) Once in the modal, you will see three […]

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Can I select which users can adjust/update inventory in Ordoro?

Yes, you can set your users’ ability to update inventory in the User Settings. To learn more about other user settings and permissions in Ordoro, please see this support article. Admin users can set this permission by doing the following: 1. Click on your company name in the top right corner and select Account Settings from the […]

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What additional options are available for Newgistics labels in Ordoro?

There are some additional options worth noting when making labels with Newgistics in Ordoro. To learn more about how to set up Newgistics in Ordoro, please see this support article. 1. Once you’ve selected an order, go to the Shipping Label modal on the right side of the screen. Click Additional Options. 2. Under Additional […]

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How do I set my FedEx SmartPost hub in Ordoro?

If you have FedEx SmartPost enabled, you can set the SmartPost Hub in Ordoro. Please see this support article to learn more about setting up FedEx SmartPost in Ordoro. 1. Go to Account Settings under your company’s name. Then go to Shippers/Carriers. Click Edit by your FedEx shipper. 2. Select your SmartPost Hub from the […]

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Why is my InstaPrint not working?

There are a few ways to troubleshoot the InstaPrint feature in Ordoro. Please see below: Check to make sure your internet is working and your printer is on. Make sure that your PrintNode application is open and running on your computer. Log into your account if you are not logged in.  In the PrintNode Client, […]

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Create barcodes with Ordoro

Can I create barcodes in Ordoro? Want to take advantage of our barcoding features but have no barcodes on your products? No problem. Creating barcodes in Ordoro is easy. You can create barcodes based on different parameters like SKU or UPC Code. Ordoro can generate barcodes that will inform you of the product name, price, location […]

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