FedEx Discounted Rates are special FedEx shipping rates made available through Pitney Bowes. These accounts are owned and managed by Pitney Bowes and are different from a standard FedEx account connected directly to Ordoro. This option can be helpful for merchants who want access to discounted FedEx rates. Because this integration is powered through Pitney […]
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How does Packaging Weight work?
When you create a shipping label in Ordoro, you may see both a Weight field and a Packaging Weight field. These fields work together, but they do not mean the same thing. They help you build a more accurate total shipping weight before you buy the label. Topics What is the difference between Weight and […]
How to require a Last Name at Checkout in your Sales Channel
USPS Ship requires a first name and last name for the recipient when generating a shipping label. If an order is missing this information, you will receive an error in Ordoro and will not be able to create the label. We recommend requiring a full name at checkout to avoid delays. This article outlines how to […]
How do I filter my orders to view ones that are in a Batch or not in a Batch?
On the Orders tab in Ordoro, you can filter your orders to show only the ones that are currently assigned to a Batch or only the ones that are not in any Batch. This is helpful when reviewing orders that still need to be grouped for fulfillment, or when verifying which orders have already been […]
How to use the Stocktake feature in Ordoro
Stocktake helps you count your inventory and update your Physical On Hand (POH) so your numbers match what’s actually on your shelves. Use it for cycle counts, full inventory audits, or quick spot checks when something looks off. Topics How Stocktake works A Stocktake session is a dedicated counting session for one warehouse. Use Stocktake […]
Can I reorder my shipper/carriers in Ordoro?
Reordering your carriers in Ordoro lets you decide which shipping providers show up first when creating a label. This makes the shipping label dropdown easier to use, helps your team find the right carrier faster, and keeps your shipping workflow efficient. How to reorder your carriers
Does Ordoro integrate with TikTok?
At this time, Ordoro does not offer a direct integration with TikTok Shop or any TikTok sales channels. If you’re looking for ways to manage TikTok orders through Ordoro, please reach out to our support team at support@ordoro.com. We’re happy to explore potential workarounds or alternative solutions that might fit your workflow.
What should I do if I receive this eror “The X-Payment-Authorization-Token token provided with the request is invalid or missing” when shipping with USPS Ship?
If you are receiving this error when trying to create a USPS Ship label, you’ll need to reauthorize your USPS Ship account. Error creating label image: 446981. The X-Payment-Authorization-Token token provided with the request is invalid or missing. In Ordoro, your USPS Ship account will show a yellow Reauthorize bar. How to reauthorize your USPS […]
Miva and Ordoro setup
Looking to connect your Miva store to Ordoro? This guide walks you through the setup process. Follow these steps to ensure your orders, tracking and inventory sync smoothly. Topics Generate your API keys keys from Miva To start your Ordoro integration with Miva, you’ll need to generate an API Key in your Miva Account. See […]
How can I export my Bill of Materials (BOM) inventory and structure?
Ordoro’s Bill of Materials (BOM) functionality allows you to create and manage product assemblies efficiently. If you have configured BOMs within Ordoro, you may need to export them for various reasons, such as inventory tracking, updating BOM configurations, or reviewing how products are structured within your BOMs. This support article outlines the steps to export […]
How does dropshipment inventory calculation work in Ordoro?
By default, Ordoro will commit inventory for orders that are in the dropshipped status, but only temporarily. Once the order is shipped, the Committed quantity is reduced and the Physical On Hand inventory will not reduce. We now have the option to exclude this temporary calculation altogether. Please contact Ordoro Support at support@ordoro.com if you […]
How mapping your Ordoro warehouses and Shopify Locations affects Inventory
Mapping your Shopify Locations to Ordoro Warehouses is key to keeping your inventory and orders in sync. The way you set up these mappings affects: This guide explains what to expect depending on your mapping setup. Topics Single Shopify Location to Single Ordoro Warehouse Let’s discuss what happens if you have a single Ordoro warehouse […]