Does Ordoro acknowledge Walmart orders?

Per Walmart’s standards, Ordoro will automatically acknowledge an order once it is imported into Ordoro. In Walmart Seller Center, the order will change from ‘Ordered’ to ‘Acknowledge.’ It’s important to have automatic sync enabled to ensure your orders are acknowledged within the required 4-hour time period. To set up hourly autosync in Ordoro, see this help […]

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How do I display Kit Components on Packing Slips and Pick Lists?

With Ordoro’s new multiple print layouts when printing your shipping labels, packing slips, and pick lists, you now have the option to show KIT components on the packing slips and pick lists. **Please note the multiple print layouts feature is only available on Ordoro v3.** Please contact support@ordoro.com for further instructions on how to start a […]

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Amazon Listing Creator

Ordoro has recently introduced our Amazon Listing Creator feature. You can create your products in Ordoro and then list the products in your Amazon Seller Central account. **Please note this feature is still in Beta.** To start listing your approved items on Amazon, please follow these steps: Click on the Products tab in your Ordoro […]

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How do I setup User Permissions?

User Permissions are a great way to limit what individual users can view within Ordoro. Admins will have full access and will determine which of the following sections each user can view: Orders POs Settings Products Analytics *Note: this feature is not available for some Ordoro plans. If you do not see User Permissions in your […]

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How do I display my company logo on my shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it **Please note the logo on label feature is only available in Ordoro v3 and may change your pricing plan.** Please contact support@ordoro.com for further instructions on how to open a new […]

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How Real Time Tracking Status works in Ordoro

Ordoro now updates the tracking status for every USPS package in real time — from when it leaves your door to when it arrives at the customer’s door —  and displays the info in the Order List and Order Detail page. Note: This feature is only available in Ordoro 3 for USPS labels at the moment […]

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What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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How to set up the Direct-to-Printer feature in Ordoro

The direct-to-printer feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to enable the direct-to-printer feature: 1. Go to PrintNode.com 2. Sign up for an account See PrintNode’s pricing […]

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How do I use the Ordoro V3 orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. Here are the different order STATEs that Ordoro tracks: Awaiting Fulfillment – When the order is freshly imported from your shopping cart, all automation is applied, and then the order is shown in […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Analytics – Inventory Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the inventory stats for your company, click on the Analytics tab ->Inventory Stats.   This section shows you the top 20 products where your inventory dollar amount is concentrated. Ordoro calculates the total inventory dollar amount of […]

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Debugging Magento connection errors

This article is for developers only! You need to know the basics of Magento setup and you need to be familiar with curl and similar tools to understand the rest of this article. Show below is a simplified version of how an Ordoro order import works with Magento. For each operation, we have posted the […]

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USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

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How can I tell if my deleted USPS labels have been refunded?

For instructions on how to request a USPS label refund, see this help article. Once you have requested the label refund, it can take Endicia up to 14 days to process the refund back to your postage balance. To check if this has completed, you can log into Endicia.com directly. Please contact Ordoro Support so […]

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UPS Scan Form

Right now, only USPS and Canada Post scan/end of day forms can be printed directly from Ordoro. For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package […]

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