FedEx requires your customer’s phone number when creating a shipping label to ensure that your package will be delivered accurately. If FedEx experiences an issue delivering the package, they will reach out to the customer.
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. The reason for this is that our Ordoro Basic and Pro plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If […]
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
This means that UPS has places a hold on your account and is preventing you from creating labels. To remedy this situation, please contact your UPS representative.
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
After a FedEx package is delivered, FedEx may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from those you […]
If you have been printing a lot recently, you may come to a label that is unable to print due to a lack of balance: Endicia error 12503: There is not enough money in the account to produce the indicum. When you look at your postage balance, you see enough money, so what’s going […]
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
Amazon Seller Fulfilled Prime: What to do if I get the following “Amazon error Terms AndConditionsNotAccepted: None”?
Even if the prime shipping option has been applied to your orders and they have been imported as prime orders into Ordoro, you will still need to enable and agree to Amazon’s “Buy Shipping Api” Terms & Conditions in order to get access to their rates inside Ordoro. Please make sure these steps have been taken […]
Some shippers restrict how big of a box you can ship, such as USPS with a maximum Combined Length plus Girth of 108 inches. To find out whether or not you exceeded that limit, follow these steps: Measure the three parcel dimensions in inches. Example: 30″ (Length) x 10″ (Width) x 15″ (Height) Add the measurements of the two […]