Ordoro can connect with Magento 1. See step-by-step instructions below. If you need Magento 2.0 setup instructions, please go here. Notes: Ordoro connects with the following Magento 1 versions: Magento 1.7 Magento 1.8 Magento 1.9 Magento Enterprise Magento no longer supports Magento 1 as of June 30, 2020. Ordoro will maintain our Magento 1 integration until otherwise […]
An in-depth guide for linking your Magento sales channel with Ordoro. This will include important information needed to sync your account so you can create shipping labels and manage your inventory.
Which Magento Order States are downloaded into Ordoro?
When an order is placed on your Magento store, it goes through multiple state transitions. Here is a detailed document about the order statuses inside Magento. A Magento order will have a state. Each state can have multiple statuses. By default, Ordoro downloads orders in the Processing state from Magento. If you’re uncertain which state is […]
Magento error “credentials could not be validated”
If you have just connected your Magento store to Ordoro, or have been updating Magento settings, you may see an error in Ordoro that reads: Credentials could not be validated To fix this error, you will need to turn off WS-1 Compliance on your Magento server. To do so you will: Login to your Magento […]
How long do orders take to import once I add a sales channel?
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
Magento 2.0 and Ordoro Setup
Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento steps Ordoro steps […]
Debugging Magento connection errors
This article is for developers only! You need to know the basics of Magento setup and you need to be familiar with curl and similar tools to understand the rest of this article. Show below is a simplified version of how an Ordoro order import works with Magento. For each operation, we have posted the […]
Why do I get a “Check that your store URL is correct” error for Magento?
If you see an error in the Ordoro Activity Menu that says ‘Invalid response type. Check that your store URL is correct.’ while trying to import products and orders from your Magento store into Ordoro, then check the following – Go to Settings->Shopping Cart. Find the Magento cart. And click Edit. Look at the Store URL […]
How does Ordoro handle Magento multi-store accounts?
Ordoro has built an integration for multi-store accounts for Magento 2. This is not supported for Magento 1. How does the multi-store integration work? By default, Ordoro will import orders from all stores. Contact Ordoro Support (firstname.lastname@example.org) if you want to restrict importing orders to a particular store or group of stores.
Can I import my product’s customizable options from Magento 2 into Ordoro?
Yes, these options will import into Ordoro in the Additional Details field on your orders. Adding a customizable option in Magento 2 For example, this product SKU meatball sandwich has 1 customizable option, mozzarella cheese, added to it in Magento 2. In Magento 2, this order has this product with its customizable option added to […]
How is tracking information written back to Magento 2?
When Ordoro posts tracking information back to your Magento 2 store, Ordoro will post to the Shipments tab on the order in Magento, including the Carrier, the Shipment Method, and the Tracking Number. How to Find Shipment in Magento Below are the steps you can take to find your tracking information in Magento. We’ll use […]