Efficient and reliable shipping is a crucial aspect of success in today’s fast-paced e-commerce landscape. As an e-commerce entrepreneur, you understand the significance of delivering your products swiftly and securely to your customers. That’s where Ordoro, a powerful order and inventory management platform, comes in. By integrating multiple carrier accounts like USPS, FedEx, and DHL […]
UPS
You will need to set up your UPS shipping accounts before you can start printing shipping labels. Setting up your accounts is easy! Please follow these detailed instructions on how to set up your UPS account to Ordoro along with any additional information that may be needed.
Can I get my UPS negotiated rates through Ordoro?
Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. Click here for details on how to set up your Warehouses in Ordoro.
Can I request a package pickup from UPS?
When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Topics How to schedule a one-time pickup How to schedule a reoccurring pickup 1. Log in to your UPS account. 2. Go […]
What are the character limits per field for UPS labels?
When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. To view the character limits for USPS labels, see this support article. Ship From Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 […]
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID. 2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3. Under […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]
What’s the difference between UPS Mail Innovations and UPS Ground Saver?
Ordoro supports UPS Mail Innovations and UPS Ground Saver, both affordable shipping options for residential delivery. These services are often confused but are used for different package types, sizes, and weights. Use this guide to compare the two services and decide which is right for your shipments. Note: To learn more about using UPS Ground […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this error message. See the screenshot below. What does this mean? How can I fix it?
Why are my charges from UPS higher than those I was quoted in Ordoro?
When you purchase a UPS shipping label in Ordoro, we display a rate quote based on the shipment details provided at that time. However, UPS may apply additional charges after the package is delivered if certain shipment characteristics don’t match what was originally submitted. These are known as adjustment charges and are issued directly by […]
UPS Scan Form
For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]
How can I update the Customs declaration form with a Harmonized System code?
When creating international shipping labels, you can easily input your Harmonized System (HS) codes in Ordoro. Ordoro also allows you to store the HS code for each product. This allows the code to populate automatically when creating international shipping labels. Refer to this help article for instructions. Topics What are Harmonized System Codes? The World […]
How to add a Reason for Export for UPS and FedEx international shipments
When shipping internationally, adding the Reason for Export on your customs forms streamlines the customs process and determines the tax imposed on your shipment. In Ordoro, you can list the Reason for Export for both UPS and FedEx shipments. How to add Reason for Export 1. Go to the shipping label modal and select UPS […]
How can I set my UPS Mail Innovations Cost Center in Ordoro?
To learn more about using UPS Mail Innovations in Ordoro, please see this support article. The Cost Center is an alphanumeric value that is assigned to your UPS account by your UPS Mail Innovations account manager. This value is used for report and billing summarization. If you are not sure which value to enter, please […]
How do I see UPS Simple Rates in my account?
In Ordoro, rates appear automatically once you select a Simple Rate package type in the Label Panel. This support article includes more info about UPS Simple Rate. See below for step-by-step instructions on viewing these rates in your account. How to view UPS Simple Rates 1. Go to Orders -> select an order to view […]
What is UPS Simple Rate?
UPS Simple Rate lets you use your packaging to ship to anywhere in the U.S. for a flat rate. See the UPS Simple Rate page for more details. Ordoro supports UPS Simple Rate. This support article lists how the rates appear in Ordoro. UPS Simple Rate details 1. There are five Simple Rate box types. […]
How do I set up UPS in Ordoro?
To ship your orders with UPS, Ordoro provides two options: This article describes how to connect your existing UPS account to Ordoro. Topics Connect an existing UPS account to Ordoro You’ll need a recent UPS invoice (unless you have not received one yet) and your account number to connect an existing UPS account. See more […]
Does Ordoro support dimensional weight rates with UPS?
Yes! Ordoro offers dimensional weight rates through our UPS®: Discounted Rates accounts. These rates benefit you most when you pack small. Think the smaller and heavier the package, the more you save! What is dimensional weight? A “weight equivalent” for your goods is calculated using the actual weight and the volume of your shipment. The […]
Reauthorizing Your UPS Account in Ordoro
UPS is moving away from access key authentication and switching to OAuth 2.0. This change impacts how Ordoro connects to UPS. Once UPS fully deprecates the old method, you won’t be able to fetch rates or create labels until your account is reauthorized. Follow the steps below to make sure your account stays connected. Topics […]
Can I add a PO Number to the Commercial Invoice for international UPS shipments?
When shipping internationally with UPS, clear and complete documentation helps prevent delays at customs. Including your customer’s Purchase Order (PO) Number on the Commercial Invoice can also make it easier for them to match the shipment to their internal records. How do I add a PO Number to the Commercial Invoice? Once you create the […]