You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]
UPS
Setting up UPS in Ordoro
To get your negotiated UPS shipping rates in Ordoro, simply set up your UPS account in Ordoro. To do so you will need your UPS account number and follow the instructions below. Click on your company name on the top right-hand corner Select Shippers Click on Add a Shipper Select UPS Enter your UPS Account number […]
Can I get my UPS negotiated rates through Ordoro?
Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]
Why is a phone number required for my warehouse/ship from location?
In order to ship your packages, you will be required to enter in a Ship From phone number. This is a requirement of most shippers to ensure accurate delivery. To set up your Ship From or Warehouse phone number, you will follow these steps: 1. Log in to your Ordoro account 2. Click Settings […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
What does “Shippers shipper number cannot be used for the shipment” mean?
This means that UPS has places a hold on your account and is preventing you from creating labels. To remedy this situation, please contact your UPS representative.
Can I request a package pickup from UPS?
You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]
Can I use an international address to ship with UPS and FedEx?
Ordoro does not have a way to support “Ship From” addresses that are not based in the United States at this time. We are looking in to building that integration in the future, so keep checking back with us!
What are the character limits per field for UPS labels?
Ship From: Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 30 Company Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Ship […]
Analytics – Shipping Stats
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]
What is the address format to ship to Puerto Rico?
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: Find the order in your Orders -> Awaiting Fulfillment tab Select the checkbox right next to the order number to open the Shipping Label panel on the right Choose UPS as you carrier Click on the Additional Options dropdown menu Under Payor, select Third Party and enter Payor Account […]
How do I upload my logo used on the shipping label feature?
Ordoro uses the logo saved in the Packing Lists settings for the logo on label feature. Please follow these steps to upload your logo: 1. Click on your business name in the top right-hand corner 2. Select the Packing Lists option 3. Select Edit next to the Packing List 4. Select the orange “Upload Logo File” […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. So please contact your UPS representative to understand whether your business is eligible for shipping packages via […]