How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Go to Integrations -> Shippers/Carriers 3. Click Add a shipper 3. Select the shipper you want to configure. Amazon Seller Fulfilled Prime will require that […]

Read More

Can I get my UPS negotiated rates through Ordoro?

Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]

Read More

Can I request a package pickup from UPS?

When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Log in to your UPS account. Note: You can also go here directly to schedule a pickup. Go to the Shipping tab. […]

Read More

What are the character limits per field for UPS labels?

When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. Ship From: Field Maximum Character Count Customer ID 30 Company or Name  35 Address Line 1  35 Address Line 2 35 City 30 State 5 Reference ID 30 […]

Read More

What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]

Read More

Can I use UPS third party billing for shipping in Ordoro?

Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID.  2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3.  Under […]

Read More

How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

Read More

How do I use UPS Mail Innovations inside Ordoro?

UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]

Read More

Shipping UPS Mail Innovations vs. UPS SurePost

Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]

Read More

Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

Read More

UPS Scan Form

For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]

Read More

How can I set my UPS Mail Innovations Cost Center in Ordoro?

To learn more about using UPS Mail Innovations in Ordoro, please see this support article. The Cost Center is an alphanumeric value that is assigned to your UPS account by your UPS Mail Innovations account manager. This value is used for report and billing summarization. If you are not sure which value to enter, please […]

Read More

How do I see UPS Simple Rates in my account?

In Ordoro, once you select a Simple Rate package type in the Label Panel, rates appear automatically. This support article includes more info about UPS Simple Rate. See below for step-by-step instructions on viewing these rates in your account. How to view UPS Simple Rates 1. Go to Orders -> select an order to view […]

Read More

What is UPS Simple Rate?

UPS Simple Rate lets you use your packaging to ship to anywhere in the U.S. for a flat rate. See the UPS Simple Rate page for more details. Ordoro supports UPS Simple Rate. This support article lists how the rates appear in Ordoro. UPS Simple Rate details 1. There are five Simple Rate box types. […]

Read More

How do I set up UPS in Ordoro?

To ship your orders with UPS, Ordoro provides two options: Create a UPS account through Ordoro with discounted rates. Connect an existing UPS account. This article describes how to get UPS connected to your Ordoro account. Topics Create a UPS Discounted Rates account through Ordoro Connect your UPS Discounted Rates account to a UPS Profile […]

Read More