UPS is changing how apps like Ordoro connect to their services. UPS is transitioning from access key authentication to OAuth 2.0 for enhanced security.

UPS will deprecate the existing process any day now. This means you won’t be able to fetch UPS rates or create UPS labels through Ordoro until your account is reauthorized.

Don’t worry, we’ve got you covered with simple steps to guide you through the process!


  1. Before you begin – Check your UPS account details
  2. Reauthorization Steps
  3. Troubleshooting

Before you begin – Check your UPS account details

Before starting the reauthorization process, make sure you have:

  1. Your UPS Profile username
  2. Your UPS Profile password

This is the same information used to log into your UPS account on If you’re unsure about your username, don’t sweat it—you can easily recover it on the UPS website.

It’s also essential to verify that your UPS account details in Ordoro match those on your UPS Account Dashboard. Here’s how you can do it:

  1. Log into and navigate to your Account Dashboard.
  2. Head to the “Accounts & Payments” section and make note of your Shipping Account number. You’ll refer to this in the Reauthorization Steps below.

Reauthorization Steps

Now that you have your UPS account details sorted, let’s get started with the reauthorization process:

Important note: If you have more than one UPS account in Ordoro, you’ll need to repeat this process for each one.

  1. Navigate to Your Account Settings
    • Click on your Company Name and then select Account Settings.

  1. Access UPS Settings
    • From the menu on the left side, choose Shippers/Carriers. Look for your UPS settings – they’ll be highlighted in yellow with a “Reauthorize” label.

  1. Verify Account Number:
    • Click the Edit button to review your settings.
    • Check that the UPS Account Number in Ordoro matches the one from your UPS Account Dashboard (see how to find this here.)

  1. Authorize Your Account:
    • A yellow box will prompt you to authorize your account. Click the orange “Authorize” button.

  1. Log into UPS
    • You’ll be redirected to the UPS website to log into your UPS Profile account.
    • Enter your username and then your password.

  1. You’re done!
    • Once logged in, you’ll be automatically taken back to Ordoro – and that’s it! Your UPS account is now reauthorized and ready to go.
    • Please note that the “Reauthorize your account” section might be highlighted in yellow. This is so you can reauthorize later if your UPS username and password change. You do not need to reauthorize again if you just completed the process.


Missing or Invalid Shipper Error

If you are receiving an error for a “Missing or Invalid Shipper,” your UPS account may not be connected to your UPS Profile. Here’s how to do that:

  1. Log into and navigate to the “Accounts & Payments” section.

  1. Under “Add a Payment Method,” select Add Existing Account from the dropdown. Click Add.

  1. Enter the following data, then click Next:
    • Payment Account Type -> Documents and Packages.
    • Account Number (If you have Ordoro’s UPS Discounted Rates account, you’ll find the account number in Shipper Settings)
    • Nickname (this can be whatever you choose)
    • Country
    • Postal Code for Pickup Address

  1. Select Pin Verification. Click Next.

  1. Select I need to request a PIN. Enter your email associated to the account and click Next.

  1. You will receive an email with your PIN and a link. Click the link to Add Account to Profile.

  1. Re-enter your account details.

  1. Enter the PIN and the email associated to your account. Click Next.

  • Your PIN number is in the email you received.

  1. Re-enter your password. Click Submit.

  1. Your account has been added to your profile! You should now see your UPS account under the “Account and Payment Options” on your UPS profile.

  1. Verify the account number above matches the account number in the Shipper Settings of your UPS Discounted Rates account in Ordoro.

I reauthorized my account and my shipper settings are still asking me to Reauthorize?

The module to reauthorize is there in case you need to reauthorize your account again. If you are able to create shipping labels with your UPS account, you are good to go!

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