In Ordoro, you can view an order under Shipping Label Created to see the delivery date and time. NOTE: The tracking status is exclusively for USPS Pitney Bowes. Reach out to support@ordoro.com to find out when we’ll add other carriers.
USPS
Please see our collection of support articles for USPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
How to manage USPS APV adjustments with Pitney Bowes
On August 15, 2017, USPS started handling underpaid and overpaid labels with the Automated Package Verification (APV) system. The USPS APV program verifies if correct postage has been paid on domestic packages based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. Beginning May 8, 2020, USPS will adjust postage […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
How do I calculate the length and girth of a package?
When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]
How do I update my credit card info for USPS postage purchases?
You may need to update the credit card charged for USPS postage if the card has expired or you have a new type of card to use. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. Topics USPS Pitney If you have a […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. You can file a claim to receive a postage refund if they are not. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? USPS has a money-back guarantee […]
International Country Codes (ISO Country Codes)
ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]
How do I reset my “Endicia Passphrase” for postage in Ordoro?
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact support@ordoro.com so we can successfully reset and reconnect your postage account.
What are the character limits per field for USPS labels?
Ship From: Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line 1 46 Address Line 2 46 City 50 State 50 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 47 Company Name 47 Address Line 1 47 Address Line 2 47 City 50 State 50 […]
What does “Endicia error 1001: ’Missing or invalid element: ToState” mean?
When creating a USPS shipping label, you may receive the following error. “Missing or invalid element: ToState.” We explain why and how to fix this below! Why does this happen? This could happen for a few different reasons. 1. You’re shipping to a non-US/international location but have chosen a US-based/domestic shipping method. 2. The state […]
How do I ship to Puerto Rico and other US Territories?
USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: State = Puerto Rico (or another territory name) Country = US Ship method = domestic Example: Choose First Class instead of First Class Package International. For more information about USPS shipping to Puerto Rico/other US territories, […]
Can I ship from Puerto Rico or the US Virgin Islands to the United States?
To ship from the US Virgin Islands or Puerto Rico to the United States, you do not need to have a customs form since it is technically a domestic shipment. If you are unable to create the label, here are some things to check: Is the State listed as “PR” or “VI” Is the Country […]
How do I ship to an APO/FPO/DPO address?
Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
What will Endicia postage purchases look like on my credit card statement?
The charges from Endicia will appear on your statement as Endicia Purchase (EMS).
Why can’t I create a USPS postage account?
So you’re creating your free USPS postage account in Ordoro and you receive the following message : Error while creating account: Failed to create account. Physical Address Does Not Exist. Error encountered What next? This error usually means one of the following: There is no mail delivery to this address. USPS could not validate this address. […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
What is minimum and maximum USPS postage I can purchase at a time?
When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500. If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]
Why is my credit card being declined by Endicia when I try to add postage?
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
Where did my USPS postage balance go when I changed plans?
Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]
How can I access my Endicia account?
To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]
How to pick your USPS box type
When creating a USPS shipping label, you’ll select the box type to ensure we list an accurate shipping rate. With so many options, it can be overwhelming! Here are the most commonly used package types in Ordoro. Note: Ordoro offers USPS shipping rate discounts – up to 40% off. See details about our steeply discounted […]
What does Endicia error 11301 mean?
While creating USPS labels, you may sometimes run into this error Endicia error 11301: ‘Unable to retrieve Domestic label number: Invalid services selected for the transaction: Could not find sequence number for the given set of parameters. See request XML. Error encountered (Log ID: 46807) USPS does not offer Delivery Confirmation options to all countries. […]