How to manage USPS APV adjustments with Pitney Bowes

On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. If you ship with USPS […]

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What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

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How do I set my USPS postage to refill automatically?

As you create USPS labels, your postage balance will decrease. To avoid manually buying postage repeatedly, your USPS account can be set to automatically refill when the balance is below a certain amount. Follow these steps to set up auto-fill postage for your USPS account: 1. Click your Company Name in the top right corner […]

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How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. USPS Endicia If you have a USPS account powered […]

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International Country Codes (ISO Country Codes)

ISO 3166 is a standard published by the International Organization for Standardization (ISO) that defines codes for the names of countries, dependent territories, special areas of geographical interest, and their principal subdivisions. The United States Postal Service (USPS) recognizes and uses the country codes when addressing International packages. To find the appropriate international country code […]

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What are the character limits per field for USPS labels?

Ship From: Field Maximum Character Count Name (First and Last) 46 Company Name 46 Address Line 1 46 Address Line 2 46 City 50 State 50   Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 47 Company Name 47 Address Line 1 47 Address Line 2 47 City 50 State 50   […]

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How do I ship to Puerto Rico and other US Territories?

USPS Having trouble shipping to Puerto Rico or another US territory? If you’re shipping through USPS, have you checked: The Country is US Puerto Rico (or the territory) is listed as the State That a domestic ship method was selected Example: Choose ‘First Class’ instead of ‘First Class Package International’ For more information shipping to Puerto […]

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How do I ship to an APO/FPO/DPO address?

Which shippers can I use? At this time, you can only ship to APO/FPO/DPO addresses using USPS. How do I address the address? You will need to include the following information in your address: The recipient’s name and rank The recipient’s unit (don’t leave Street1 blank) Enter APO/FPO/DPO in the City Enter AE/AP/AA in the […]

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Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

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Why can’t I create a USPS postage account?

So you’re creating your free USPS postage account in Ordoro and you receive the following message : Error while creating account: Failed to create account. Physical Address Does Not Exist. Error encountered What next? This error usually means one of the following: There is no mail delivery to this address. USPS could not validate this address. […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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What is minimum and maximum USPS postage I can purchase at a time?

When purchasing USPS postage you have the option of adding a minimum of $10 and may have a maximum balance of up to $500.  If your Ordoro account is set up with a Endicia USPS label provider account and you prefer an all-hands off postage purchase experience, you can choose the option to auto-purchase Endicia (USPS) […]

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Where did my USPS postage balance go when I changed plans?

Every time you move from a free starter plan to a paid plan, or paid plan to a free starter plan, you may be required to open a new USPS postage account. Our Ordoro Express, Pro, and Enterprise plans receive our discounted USPS rates, while Ordoro Starter only gets the standard online rate. If you’re prompted to open a […]

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How can I access my Endicia account?

To receive your account number and password for your Endicia account, please contact Support. Curious why we don’t provide that information automatically? Ordoro’s Endicia account can only be used within Ordoro. Most things related to your account you’ll handle within Ordoro, but there are a few instances where you’d need to log in to Endicia.com directly […]

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How to pick your USPS box type

When creating a shipping label, you’ll need to select the box type you are using for your package to ensure the most accurate shipping rate. With so many options, it can be overwhelming! Here’s a short list of the most commonly used box types in Ordoro. Parcel: This is the most popular box type and is […]

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What does Endicia error 11301 mean?

While creating USPS labels, you may sometimes run into this error Endicia error 11301: ‘Unable to retrieve Domestic label number: Invalid services selected for the transaction: Could not find sequence number for the given set of parameters. See request XML. Error encountered (Log ID: 46807) USPS does not offer Delivery Confirmation options to all countries. […]

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