BigCommerce and Ordoro setup

See the quick and easy steps below on how to connect your BigCommerce cart to Ordoro! Before proceeding, log out of all BigCommerce stores to ensure you’re adding the correct one. How to add BigCommerce to Ordoro 1. Click on your Company Name -> Account Settings. 2. Navigate to the Sales Channels Settings on the left side […]

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Which BigCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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How BigCommerce gift messages and gift wrap import into Ordoro

In BigCommerce, you have the option to offer gift wrapping for your items. See this BigCommerce help article for more details on how to set this up. When these orders are imported into Ordoro, you’ll be able to see these in the customer notes. See the screenshots below for examples of how this will display. […]

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Can I import images from my sales channel?

Yes, Ordoro can import images from Shopify, BigCommerce, and Squarespace. Other carts will be supported in the future. Topics How to import product images How images appear in Ordoro How images appear for Shopify variations How to import product images To import product images, go to your Sync settings and select Import Product Images. If […]

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How do I reauthorize my BigCommerce sales channel in Ordoro?

To update your BigCommerce sales channel to the latest version, you will need to reauthorize your BigCommerce sales channel in Ordoro. To learn how to set up a BigCommerce sales channel in Ordoro, please visit this support article. NOTE: If you notice another BigCommerce cart added to your account after you finish reauthorizing, please contact […]

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Can I import Product Categories from BigCommerce?

Yes! Product categories in BigCommerce will import for newly created products in Ordoro. To learn how to import products to Ordoro, see this support article. NOTE: Product Categories are only saved when the item is initially imported to Ordoro. If a Category is added in BigCommerce after the product imports to Ordoro, this is not […]

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Can I import Location In Warehouse from BigCommerce?

Yes! Bin Picking Number (BPN) saved for products in BigCommerce will import into the Location in Warehouse field for newly created products in Ordoro. To learn how to import products to Ordoro, see this support article. Note: Bin Picking Number is only saved when the item is initially imported to Ordoro. If a Bin Picking Number […]

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