BigCommerce and Ordoro setup

Before Ordoro can start accessing orders from your BigCommerce webstore, you’ll need to connect your BigCommerce account to Ordoro. There are two ways to connect. Option 1: Connect via BigCommerce starting from Ordoro. Option 2: Connect via BigCommerce app store Option 1 Before following the steps below, please log out of all BigCommerce stores to […]

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BigCommerce permissions error (a.k.a “401 Client Error: Unauthorized”)

If you see the following error message while trying to import your data from your BigCommerce store, it ALWAYS means that you have set up the BigCommerce connection inside Ordoro incorrectly. Here is a screenshot of this error in the Ordoro Activity Dropdown. If you encounter this error, please login into your BigCommerce admin panel and make sure that […]

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Which BigCommerce order statuses are downloaded into Ordoro?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

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How BigCommerce gift messages and gift wrap import into Ordoro

In BigCommerce, you have the option to offer gift wrapping for your items. See this BigCommerce help article for more details on how to set this up. When these orders are imported into Ordoro, you’ll be able to see these in the customer notes. See the screenshots below for examples of how this will display. […]

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Can I import images from my sales channel?

Yes, images will import from Shopify and BigCommerce. All other carts will be supported in the future. To import product images, go to your Sync settings and select Import Product Images, if you have a BigCommerce or Shopify cart. If set to autosync, we will import your product images every six hours. You can trigger […]

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How to find your BigCommerce Permanent Address

In BigCommerce, you can set a custom URL for your site. Behind-the-scenes, BigCommerce saves a Permanent Address. The Permanent Address is the URL associated with your individual store. BigCommerce will never change this. Therefore, it’s a reliable way to connect to Ordoro. To update the API Path in Ordoro, see below on how to find […]

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How do I reauthorize my BigCommerce sales channel in Ordoro?

To update your BigCommerce sales channel to the latest version, you will need to reauthorize your BigCommerce sales channel in Ordoro. To learn how to set up a BigCommerce sales channel in Ordoro, please visit this support article. NOTE: If you notice another BigCommerce cart added to your account after you finish reauthorizing, please contact […]

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