BigCommerce and Ordoro setup

There are two ways on how you can connect your BigCommerce and Ordoro account. Option 1. — Sign up for an Ordoro account on www.ordoro.com and then add your BigCommerce store. Option 2. — Connect to your BigCommerce store to Ordoro through your BigCommerce control panel.   Option 1. — Sign up for an Ordoro […]

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Which BigCommerce order statuses are downloaded into Ordoro?

BigCommerce has multiple order statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. […]

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BigCommerce permissions error (a.k.a “401 Client Error: Unauthorized”)

If you see the following error message while trying to import your data from your BigCommerce store, it ALWAYS means that you have set up the BigCommerce connection inside Ordoro incorrectly. Here is a screenshot of this error in the Ordoro Activity Dropdown. If you encounter this error, please login into your BigCommerce admin panel and make sure that […]

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Can I choose which order statuses are imported from BigCommerce?

By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Setting Max Export Quantity by Cart

By default Ordoro will export your entire inventory quantity to your sales channel, however, if you’d like to only write back a portion of that number, you can set a Max Export Quantity per sales channel. This will export your desired inventory quantity to your selected sales channel as long as you have more than […]

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Warehouse Writeback By Sales Channel

You now have the ability to set your inventory quantity by warehouse and by channel. In Cart Settings, you can assign warehouses to specific carts, allowing you to pick and choose which channels your warehouses write back their SKU quantities to. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that […]

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