There are two ways on how you can connect your BigCommerce and Ordoro account. Option 1. — Sign up for an Ordoro account on www.ordoro.com and then add your BigCommerce store. Option 2. — Connect to your BigCommerce store to Ordoro through your BigCommerce control panel. Option 1. — Sign up for an Ordoro […]
BigCommerce has multiple order statuses you can assign to your orders. These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. […]
If you see the following error message while trying to import your data from your BigCommerce store, it ALWAYS means that you have set up the BigCommerce connection inside Ordoro incorrectly. Here is a screenshot of this error in the Ordoro Activity Dropdown. If you encounter this error, please login into your BigCommerce admin panel and make sure that […]
Big Commerce error: “The quantity specified is greater than the quantity of the product that is available to ship” mean?
If the order is selling the very last of your inventory for a specific item, you may come across this error: The quantity specified is greater than the quantity of the product that is available to ship This means that BigCommerce did not accept the tracking information for the order as BigCommerce believes that you do […]
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like only to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export your desired inventory quantity to your selected sales channel as long as you have […]
As of June 2017 BigCommerce has added new functionality that allows users to custom name their order statuses. This gives users more flexibility in defining what needs to happen to an order. See BigCommerce’s help article detailing this feature here. So how does this change affect how your orders import into Ordoro? It actually does not […]
You have the ability to write your inventory quantities back by Warehouse and Sales Channel. This gives you the option to pick and chose which warehouse quantities you sync back to certain carts. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that you want to map to that specific sales […]
In BigCommerce, you have the option to offer gift wrapping for your items. See this BigCommerce help article for more details on how to set this up. When these orders are imported into Ordoro, you’ll be able to see these in the customer notes. See the screenshots below for examples of how this will display. […]
Currently, only Shopify and Big Commerce sales channels have the ability to import images into Ordoro. If you are using one of these carts and your product images are not importing, contact support at 512.271.9453 or email@example.com, and a support member will help you import your images.