See the quick and easy steps below on how to connect BigCommerce and Ordoro! Before proceeding, log out of all BigCommerce stores to ensure you’re adding the correct one. How to add BigCommerce to Ordoro 1. Click on your Company Name -> Account Settings. 2. Navigate to the Sales Channels Settings on the left side of the […]
BigCommerce
An in-depth guide for linking your BigCommerce sales channel with Ordoro. This will include important information needed to sync your account so you can create shipping labels and manage your inventory.
Which BigCommerce order statuses are downloaded into Ordoro?
By default Ordoro only imports orders from BigCommerce with the following statuses: Awaiting Pick Up Awaiting Shipment Awaiting Fulfillment But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]
How long do orders take to import once I add a sales channel?
Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]
How do BigCommerce custom order statuses impact orders syncing to Ordoro?
When importing orders, Ordoro relies on the statuses assigned to them in BigCommerce. If you’ve set up custom statuses in your BigCommerce store, you might wonder how these will work with Ordoro’s order imports. Don’t worry; we’ve got you covered! This article explains how Ordoro handles custom statuses and ensures smooth order synchronization. How Custom […]
How BigCommerce gift messages and gift wrap import into Ordoro
If you utilize gift-wrapping options in BigCommerce, this article shows how to import these gift messages into Ordoro seamlessly. Once your orders with gift messages are imported, they are conveniently displayed in the Customer Notes section. To understand how this process works, see the accompanying screenshots below for examples. Topics How the gift message appears […]
Can I import images from my sales channel?
Absolutely! Ordoro can import images in various file types such as PNG, JPEG, TIFF, and GIF. You can easily import these from Shopify, BigCommerce, and Squarespace. Other carts will be supported in the future. Topics How to import product images To import product images, go to your Sync settings and select Import Product Images. If […]
Do staff notes in BigCommerce import on orders?
Yes, they do! Your BigCommerce Staff Notes will import into the Internal Notes field in Ordoro. Here’s how Staff Notes appear in BigCommerce. When the order imports to Ordoro, here’s how the Internal Notes will look.
How do I reauthorize my BigCommerce sales channel in Ordoro?
To update your BigCommerce sales channel to the latest version, you will need to reauthorize your BigCommerce sales channel in Ordoro. To learn how to set up a BigCommerce sales channel in Ordoro, please visit this support article. NOTE: If you notice another BigCommerce cart added to your account after you finish reauthorizing, please contact […]
Can I import Location In Warehouse from BigCommerce?
Yes! Bin Picking Number (BPN) saved for products in BigCommerce will import into the Location in Warehouse field for newly created products in Ordoro. To learn how to import products to Ordoro, see this support article. Note: Bin Picking Number is only saved when the item is initially imported to Ordoro. If a Bin Picking Number […]
How BigCommerce digital product orders import to Ordoro
If you offer digital products in BigCommerce, this guide demonstrates how orders containing these items seamlessly import to Ordoro. Digital products, which are automatically emailed to customers, do not require fulfillment within Ordoro. Nevertheless, importing these orders into our system ensures accurate financial analytics. Also, when an order contains a mix of digital and physical […]
Can I import Product Categories from BigCommerce?
Yes! Product categories in BigCommerce will import for newly created products in Ordoro. To learn how to import products to Ordoro, see this support article. NOTE: Product Categories are only saved when the item is initially imported to Ordoro. If a Category is added in BigCommerce after the product imports to Ordoro, this is not […]
How can I mark orders shipped in Ordoro if the order is fulfilled in BigCommerce?
When you fulfill an order in BigCommerce, Ordoro can automatically mark that order as Shipped. This article explains how the feature works, how to turn it on, and what to expect once it’s enabled. Topics How it works after setup Once the feature is enabled: Example workflow Limitations to keep in mind Here’s what this […]
How to require a Phone Number at Checkout in your Sales Channel
Many shipping carriers, including FedEx, UPS, and DHL, require a phone number for the recipient when generating a shipping label. If an order is missing this information, you may receive an error in Ordoro or be unable to create the label. We recommend requiring phone numbers at checkout to avoid delays. This article outlines how […]