When importing orders, Ordoro relies on the statuses assigned to them in BigCommerce. If you’ve set up custom statuses in your BigCommerce store, you might wonder how these will work with Ordoro’s order imports. Don’t worry; we’ve got you covered! This article explains how Ordoro handles custom statuses and ensures smooth order synchronization.

How Custom Statuses Are Handled

Ordoro imports orders based on the original statuses in BigCommerce. See the default status names in the screenshot below.

If they are renamed, BigCommerce retains the original names in the background. Ordoro uses these when syncing orders.

For example, if the status Awaiting Payment is changed to Unpaid, Ordoro still pulls orders in the Awaiting Payment status.