You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]
To get your negotiated UPS shipping rates in Ordoro, simply set up your UPS account in Ordoro. To do so you will need your UPS account number and follow the instructions below. Click on your company name on the top right-hand corner Select Shippers Click on Add a Shipper Select UPS Enter your UPS Account number […]
Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]
UPS Sure Post is an economy, residential, ground service offered by UPS, and it uses a combination of UPS and USPS delivery services to get your shipment to its destination. If you use this service, then UPS transports your shipment for the majority of the distance and hands it over to USPS at the destination […]
Yes. You can create both Fedex Saturday delivery and UPS Saturday delivery labels in Ordoro. Just check the “Saturday Delivery” checkbox while creating those labels.
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
This means that UPS has places a hold on your account and is preventing you from creating labels. To remedy this situation, please contact your UPS representative.
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
If you have been printing a lot recently, you may come to a label that is unable to print due to a lack of balance: Endicia error 12503: There is not enough money in the account to produce the indicum. When you look at your postage balance, you see enough money, so what’s going […]
To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]
Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]
When you receive a UPS error that says: missing or invalid ship from company name It means that your warehouse name is either missing or too long. To fix this error you will: Go to Settings in the upper right hand corner Click on Warehouse in the dropdown menu Click Edit next to the warehouse […]
You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]
ORDORO VERSION 2 USPS Open the Create Label modal Go to Advanced Options Update the Ship Date FedEx Open the Create Label modal Go to Advanced Options Update the Ship Date ________________________________________________________________________ ORDORO VERSION 3 USPS Select an order to open the Label panel Go to Additional Options Update the Ship Date FedEx Select an order to […]
Ordoro does not have a way to support “Ship From” addresses that are not based in the United States at this time. We are looking in to building that integration in the future, so keep checking back with us!
Ship From: Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Ship To: (Domestic) Field Maximum Character Count Name (First and Last) 30 Company Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Ship […]
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]
You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
Absolutely, and here is how you do it: Find the order in your Orders -> Awaiting Fulfillment tab Select the checkbox right next to the order number to open the Shipping Label panel on the right Choose UPS as you carrier Click on the Additional Options dropdown menu Under Payor, select Third Party and enter Payor Account […]
Ordoro uses the logo saved in the Packing Lists settings for the logo on label feature. Please follow these steps to upload your logo: 1. Click on your business name in the top right-hand corner 2. Select the Packing Lists option 3. Select Edit next to the Packing List 4. Select the orange “Upload Logo File” […]
UPS Mail Innovations is a contract only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. So please contact your UPS representative to understand whether your business is eligible for shipping packages via […]