How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, go to Settings -> Shipping -> Add a Shipper 2. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). FedEx will require your Fedex account number […]

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Setting up UPS in Ordoro

To get your negotiated UPS shipping rates in Ordoro, simply set up your UPS account in Ordoro. To do so you will need your UPS account number and follow the instructions below. Click on your company name on the top right-hand corner Select Shippers Click on Add a Shipper Select UPS Enter your UPS Account number […]

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Can I get my UPS negotiated rates through Ordoro?

Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]

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How do I use UPS Sure Post inside Ordoro?

UPS Sure Post is an economy, residential, ground service offered by UPS, and it uses a combination of UPS and USPS delivery services to get your shipment to its destination. If you use this service, then UPS transports your shipment for the majority of the distance and hands it over to USPS at the destination […]

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Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

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How do I export a CSV of my Tracking Numbers and Delivery Statuses?

To pull a CSV spreadsheet of all labels with their delivery status, you will follow these instructions. Contact Ordoro Support for your account number and password Log in to Endicia.com Click My Account Select Reports Select Account Transactions Select Parameters: Period: Date range Export to Spreadsheet checked Show: All Transactions and Detailed Listing Submit This is useful […]

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What kinds of packages qualify for Ordoro’s discounted insurance?

Using Shipsurance through Ordoro is a great way to save money when insuring your USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that can’t be shipped with Shipsurance insurance: Accounts Bills, currency or cash in transit Evidence of debt Checks or money orders COD payments Coins (collectible coins are not excluded) […]

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Can I request a package pickup from UPS?

You will be able to see the labels you created through Ordoro in UPS almost immediately. If you then need to request a package pick up, you will follow the below steps: Login to your UPS account Note: You can also go to this website to request a package pick up. Go to the Shipping tab Select Schedule a Pickup […]

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How do I set a future ship date?

ORDORO VERSION 2 USPS Open the Create Label modal Go to Advanced Options Update the Ship Date FedEx Open the Create Label modal Go to Advanced Options Update the Ship Date    ________________________________________________________________________ ORDORO VERSION 3 USPS Select an order to open the Label panel Go to Additional Options Update the Ship Date FedEx Select an order to […]

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What are the character limits per field for UPS labels?

Ship From: Field Maximum Character Count Customer ID 30 Company or Name  35 Address Line 1  35 Address Line 2 35 City 30 State 5   Ship To: (Domestic) Field Maximum Character Count Name (First and Last)  30 Company Name  35 Address Line 1  35 Address Line 2  35 City  30 State  5   Ship […]

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Analytics – Shipping Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]

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Analytics – Financial Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]

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How do I set default package dimensions for my products?

You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]

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What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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Can I use UPS third party billing for shipping in Ordoro?

Absolutely, and here is how you do it: Find the order in your Orders -> Awaiting Fulfillment tab Select the checkbox right next to the order number to open the Shipping Label panel on the right Choose UPS as your carrier Click on the Additional Options dropdown menu Under Payor, select Third Party and enter Payor Account […]

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How do I display my company logo on my shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is what the shipping label looks like with your logo on it **Please note the logo on label feature is only available in Ordoro v3 and may change your pricing plan.** Please contact support@ordoro.com for further instructions on how to open a new […]

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How do I use UPS Mail Innovations inside Ordoro?

UPS Mail Innovations is a contract only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. So please contact your UPS representative to understand whether your business is eligible for shipping packages via […]

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Shipping UPS Mail Innovations vs. UPS SurePost

Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]

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How to ship hazardous materials in Ordoro?

Depending on the type of hazardous materials you want to ship as well as which shipper you’re shipping them with, the following options are available to you in Ordoro: FedEx Ground ORMD SMALL_QUANTITY_EXEMPTION BATTERY DRY ICE Express or International LIMITED_QUANTITIES_COMMODITIES REPORTABLE_QUANTITIES DRY ICE UPS DRY ICE   For more information, restrictions, and requirements on shipping […]

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Can I ship dangerous goods or hazardous materials in Ordoro?

Depending on the type of dangerous goods/hazardous materials you want to ship as well as which shipper you’re shipping them with, the following options are available to you in Ordoro under the Additional Options in the label panel. FedEx Ground ORMD SMALL_QUANTITY_EXEMPTION BATTERY Express or International LIMITED_QUANTITIES_COMMODITIES REPORTABLE_QUANTITIES UPS Dry Ice   For more on […]

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