How do I set up my shippers?

You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Click on Shippers/Carriers 3. Click Add a Shipper 3. Click on the shipper you want to configure. Ordoro supports FedEx, UPS, and USPS (through Endicia). […]

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How do I set up UPS in Ordoro?

Ordoro can easily display your negotiated UPS shipping rates. Once you connect your UPS account in Ordoro, the rates automatically appear. To set up the account, you’ll need a recent UPS invoice and your account number. See more details below. Topics UPS setup Sample UPS invoice How UPS rates appear UPS Setup 1. Click on […]

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Can I get my UPS negotiated rates through Ordoro?

Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]

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Does Ordoro support UPS SurePost?

What is UPS SurePost? UPS SurePost is an economy, ground service for residential recipients. With SurePost, UPS transports your shipment for the majority of the way and then hands it over to USPS at their destination sort facility. USPS delivers the package to the final destination. UPS has specific eligibility requirements for using this service. […]

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Can I create UPS Saturday Delivery labels in Ordoro?

Yes! You can create both Fedex Saturday delivery and UPS Saturday delivery labels in Ordoro. 1. Select Orders and then select the order you’d like to ship on Saturday. 2. In the Shipping Label panel on the right, select UPS as the Carrier and then click on Additional Options to expand the menu.  3. Select […]

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What kinds of packages qualify for Ordoro’s discounted insurance?

For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]

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Can I request a package pickup from UPS?

When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Log in to your UPS account. Note: You can also go here directly to schedule a pickup. Go to the Shipping tab. […]

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How do I set a Future Ship Date?

When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels in advance of when they will enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster […]

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What are the character limits per field for UPS labels?

When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. Ship From: Field Maximum Character Count Customer ID 30 Company or Name  35 Address Line 1  35 Address Line 2 35 City 30 State 5 Reference ID 30 […]

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What is the address format to ship to Puerto Rico?

Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]

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Can I use UPS third party billing for shipping in Ordoro?

Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID.  2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3.  Under […]

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How do I display my company logo on shipping labels?

Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]

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How do I use UPS Mail Innovations inside Ordoro?

UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]

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Shipping UPS Mail Innovations vs. UPS SurePost

Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]

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How to ship hazardous materials in Ordoro?

Depending on the type of hazardous materials you want to ship as well as which shipper you’re shipping them with, the following options are available to you in Ordoro: FedEx Ground ORMD SMALL_QUANTITY_EXEMPTION BATTERY DRY ICE Express or International LIMITED_QUANTITIES_COMMODITIES REPORTABLE_QUANTITIES DRY ICE UPS DRY ICE   For more information, restrictions, and requirements on shipping […]

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Can I ship dangerous goods or hazardous materials in Ordoro?

Yes, you can ship both dangerous and hazardous materials in Ordoro. This is available using FedEx or UPS. For more on terms and conditions, please contact your shipper-specific representative or visit their website – FedEx and UPS. 1. Select the order and select the Carrier in the shipping label modal on the right. Then click on […]

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Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

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UPS Scan Form

For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]

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How do I create Multi-Package Labels in Ordoro for UPS and FedEx?

With Ordoro’s Multi-Package Labels feature, we’ve divided the number of steps required to process shipments containing multiple packages which is compatible with UPS and FedEx only. How does it work? Let’s say you have a customer that ordered three items, each of which requires a different box. When fulfilling the order, you can now add […]

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How do I see UPS Simple Rates in my account?

In Ordoro, once you select a Simple Rate package type in the Label Panel, rates appear automatically. This support article includes more info about UPS Simple Rate. See below for step-by-step instructions on viewing these rates in your account. How to view UPS Simple Rates 1. Go to Orders -> select an order to view […]

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What is UPS Simple Rate?

UPS Simple Rate lets you use your packaging to ship to anywhere in the U.S. for a flat rate. See the UPS Simple Rate page for more details. Ordoro supports UPS Simple Rate. This support article lists how the rates appear in Ordoro. UPS Simple Rate details 1. There are five Simple Rate box types. […]

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How can I set an alternate return to address for my UPS shipments?

You can set an alternate return address when shipping with UPS in Ordoro. This feature is helpful if you are shipping from one location but process returns at a different location. This feature is also available with FedEx. See this support article for more details. Topics How to set an alternate return address for an […]

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