You’ll need to set up your shipping accounts before you can start printing shipping labels. 1. To set up your shipping accounts, click on your business name and click Account Settings 2. Go to Integrations -> Shippers/Carriers 3. Click Add a shipper 3. Select the shipper you want to configure. Amazon Seller Fulfilled Prime will require that […]
Please see our collection of support articles for UPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
Can I get my UPS negotiated rates through Ordoro?
Yes! If your negotiated rates are associated with your UPS.com account id, you’ll see those rates in Ordoro. However, you may want to have your UPS account representative check to ensure that your negotiated rates are loaded on UPS Registration Services. Contact the UPS.com account representative for your account, and tell them that you need them […]
Does Ordoro support UPS SurePost?
What is UPS SurePost? UPS SurePost is an economy ground service for residential recipients. With SurePost, UPS transports your shipment for the majority of the way and then hands it over to USPS at their destination sort facility. USPS delivers the package to the final destination. UPS has specific eligibility requirements for using this service. […]
Can I create UPS Saturday Delivery labels in Ordoro?
Yes! You can create both Fedex Saturday delivery and UPS Saturday delivery labels in Ordoro. 1. Select Orders and then select the order you’d like to ship on Saturday. 2. In the Shipping Label panel on the right, select UPS as the Carrier and then click on Additional Options to expand the menu. 3. Select […]
What if my customer didn’t enter a phone number with their address?
If your customer did not enter an a phone number when they were placing an order with your sales channel, then there will not be a phone number associated with the Ship To address in Ordoro. In order to ship this package, you’ll need to enter in your own warehouse phone number in to the […]
What kinds of packages qualify for Ordoro’s discounted insurance?
For more information and a complete list of what packages can be insured using Shipsurance via Ordoro, see the Shipsurance Terms & Conditions page. Using Shipsurance through Ordoro is a great way to save money when insuring USPS, UPS, FedEx and Canada Post shipments. There are, however, a few things that cannot ship with Shipsurance […]
What does “UPS Error: missing or invalid ship from company name” mean?
When creating UPS labels in Ordoro, you may receive the following error message: Missing or invalid ship from company name UPS only allows for 35-character long company names. The error means your Warehouse Name (used as the Company Name on the label) is either missing or too long. See the steps below on how to […]
Can I request a package pickup from UPS?
When you create a UPS label in Ordoro, you’ll see it on UPS.com almost immediately. If you need to request a time for a UPS driver to collect your packages, follow these steps. Topics How to schedule a one-time pickup How to schedule a reoccurring pickup 1. Log in to your UPS account. 2. Go […]
How do I set a Future Ship Date?
When creating shipping labels, the Ship Date will default to the current day. However, if you’re creating labels before they enter the mail stream, you should select a Future Ship Date. By choosing an accurate Ship Date, your SCAN forms will include the correct packages. As well as keeping your Postmaster happy! Each shipper has […]
What are the character limits per field for UPS labels?
When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. Ship From: Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Reference ID 30 […]
What is the address format to ship to Puerto Rico?
Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]
Can I use UPS third party billing for shipping in Ordoro?
Absolutely, and here is how you do it: 1. Go to Orders and select the order you’d like to ship by clicking on the checkbox next to the order ID. 2. In the Shipping Label panel on the right, select UPS as the Carrier and click on Additional Options to expand the menu. 3. Under […]
How do I display my company logo on shipping labels?
Ordoro can automatically add your company’s logo to your shipping labels. Here is a sample of how it will appear. To apply the logo, you’ll need to upload the image to your Packing List settings. Follow these steps to set this up. 1. Click on your Company Name -> Account Settings. 2. Select the Packing […]
How do I use UPS Mail Innovations inside Ordoro?
UPS Mail Innovations is a contract-only, non-guaranteed economy residential services offered by UPS which uses a combination of UPS and USPS delivery services to get your shipment to its destination. UPS has specific eligibility requirements for using this service. Please contact your UPS representative to understand whether your business is eligible for shipping packages via […]
Shipping UPS Mail Innovations vs. UPS SurePost
Ordoro supports both UPS Mail Innovation and UPS SurePost, but what are the differences between the two? The main difference is the type of packages UPS processes, including different regulations, weight limits, dimensional limits, and other contract-specific requirements for each one of them. Mail Innovations supported packages For more information on UPS’s Mail Innovations services, […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this error message. See the screenshot below. What does this mean? How can I fix it?
Why are my charges from UPS higher than those I was quoted in Ordoro?
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
UPS Scan Form
For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]
How do I create Multi-Package Labels in Ordoro for UPS and FedEx?
With Ordoro’s Multi-Package Labels feature, we’ve divided the number of steps required to process shipments containing multiple packages which is compatible with UPS and FedEx only. How does it work? Let’s say you have a customer that ordered three items, each of which requires a different box. When fulfilling the order, you can now add […]
Can I select who pays for duties on UPS international shipments in Ordoro?
UPS has different options on who pays duties and taxes for international shipments and this is possible to do in Ordoro. Please read this support article to understand the difference between Payor and Duties Payor. 1. When you are creating a shipping label on an order, click on Additional Options to expand the selection. 2. […]
How do I see UPS Simple Rates in my account?
In Ordoro, once you select a Simple Rate package type in the Label Panel, rates appear automatically. This support article includes more info about UPS Simple Rate. See below for step-by-step instructions on viewing these rates in your account. How to view UPS Simple Rates 1. Go to Orders -> select an order to view […]
What is UPS Simple Rate?
UPS Simple Rate lets you use your packaging to ship to anywhere in the U.S. for a flat rate. See the UPS Simple Rate page for more details. Ordoro supports UPS Simple Rate. This support article lists how the rates appear in Ordoro. UPS Simple Rate details 1. There are five Simple Rate box types. […]
How can I set an alternate return to address for my UPS shipments?
You can set an alternate return address when shipping with UPS in Ordoro. This feature is helpful if you are shipping from one location but process returns at a different location. This feature is also available with FedEx. See this support article for more details. Topics How to set an alternate return address for an […]
Does Ordoro support dimensional weight rates with UPS?
YES! Ordoro offers dimensional weight rates through our UPS®: Discounted Rates accounts. These rates benefit you most when you pack small. Think the smaller and heavier the package, the more you save! What is dimensional weight? A “weight equivalent” for your goods is calculated using the actual weight and the volume of your shipment. The […]
How do I set up Ordoro’s discounted UPS account?
To ship your orders with UPS, Ordoro provides two options: This article describes how to create and connect the discounted rate account. Topics Create a UPS Discounted Rates account through Ordoro By creating a UPS account in Ordoro, you can ship your orders with Ordoro’s discounted rates. When creating the account in Ordoro, two emails […]
What UPS Delivery Confirmation options can I add to my orders?
When shipping with UPS in Ordoro, you’ll be able to add services such as Signature Required and Adult Signature Required to your shipments. Learn more about these services from UPS by visiting this UPS.com webpage. You can access the Delivery Confirmation services by expanding the Additional Options in the Shipping Label panel.