How do inventory quantities get calculated in Ordoro?

We have other articles related to how products are handled in Ordoro. See below. Where you should update your product details – i.e. your shopping cart or Ordoro Updating product name, price, and sku in your shopping cart Updating weights and quantities in Ordoro The final piece of the puzzle is how inventory quantities are […]

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How does inventory tracking in Ordoro work?

Inventory tracking in Ordoro – Physical On Hand, Total Available , Total Committed, Reordered On the Products List page of Ordoro, if you expand the row, you will see all the inventory related information for that product. In the screenshot above, you can see the inventory information for the SKU 10001L. The product name is […]

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How do inventory quantities get updated in Ordoro?

The final piece of the product puzzle is how quantities get updated in Ordoro and your sales channels, which is the “Total Available” quantity. When an order is imported into Ordoro, we look at all of the products in the order and update our “Total Committed” column on the Products page which then recalculates the“Total Available”  […]

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How do I set up and use Warehouses in Ordoro?

The Warehouse feature in Ordoro allows you to ship from different locations and the ability to view and manage your inventory. For example, your main business may be located in Texas but you also keep inventory and ship from a sister location in California. Ordoro provides you an easy way to create shipping labels for […]

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Why can’t I re-import archived products?

If you’re trying to re-import a product into Ordoro with a SKU that already exists but has been archived, then you will be unsuccessful. The way Ordoro archives a product is by moving the product from the active inventory list to the archived inventory list. In addition, this will disable the product sku specific inventory […]

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How Standard shippability works in Ordoro

What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases you may have enough stock to ship the entire order. Otherwise, the order may be partially shippable or unshippable due to lack of inventory. Ordoro’s Standard shippability feature will check to see if […]

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What happens to my inventory quantities when I cancel an order?

When an order is imported into Ordoro, it will automatically be deducted from your Total Available On Hand inventory (what you have left once you ship out all the pending orders) which will be synced back to your sales channels during the next hourly inventory sync. The way this math works is Total Available = Physical On Hand – […]

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How do I set the Low Stock Threshold for my products?

The Low Stock Threshold is a quantity you can set to help with managing inventory. When the Low Stock Threshold quantity is set and the inventory hits the threshold in any of your warehouses, the product will show up in the LOW INVENTORY filter. To set your low stock threshold for your products, you have two […]

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Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

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How do I update inventory manually?

To update your products one by one, all you’ll need to do is: Go to Products in the green bar Find the product you’d like to update in the list Click the quantity you’d like to update If you have only one warehouse, you’ll just click the quantity If you have multiple warehouses, you’ll want to […]

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Checklist for Upgrading Account from BASIC to PRO

Pre-Inventory SYNC Checklist: 1. Do NOT Sync inventory to your sales channels until you’re 110% sure Ordoro reflects to most up-to-date inventory quantities. 2. Make sure your SKUs match across all your sales channels. If SKUs do NOT currently match, please call Ordoro support @ 512.271.9453 ext. 3 to speak with a representative on what the […]

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What are Amazon ghost listings and how to address them?

Did you oversell items on Amazon or find FBA items also listed as FBM items (fulfilled by merchant) on your Amazon marketplace? Then you may be having an issue with something known as ghost listings.  What is a ghost listing? Ghost listings occur when a seller lists an item only once as an FBA listing, […]

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What is Weighted Average Unit Cost and how is it handled in Ordoro?

How to update Weighted Average Unit Cost There are two ways to update the Weighted Average Unit Cost in Ordoro. This cost is used to calculate the Total Value of Inventory in Ordoro’s Analytics. Product Detail page Data import via CSV file Product Detail page On the Product Details page, see the section for Weighted […]

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Inventory management terminology explained

Ordoro uses specific terminology with inventory management that you will need to know to use Ordoro to its fullest potential. See the descriptions below for more details on these inventory calculations. Physical On Hand This is the actual physical quantity currently sitting on your warehouse shelves. Notice that all inventory calculations are broken down by […]

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What is the needs-sync filter and why do I care about it?

If you are an Ordoro PRO user and sync inventory quantities from Ordoro to your sales channel(s), you may have noticed the Needs Sync filter within the Products tab. Here is what that filter is used for – Since Ordoro is a multichannel inventory management tool, Ordoro is constantly synchronizing your stock levels with all your […]

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How to set up UPCs for barcode scanning

You can scan, set, and search UPC codes for SKUs in Ordoro using any USB barcode scanner. 1. Reduce packing errors – see this support article 2. Assign UPC codes to products in Ordoro. There are two ways you can do this: One item at a time via the Product Details page Click onto the sku […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. There are two ways to connect your Magento cart to Ordoro, depending on what version of Magento 2 that you have. MAGENTO WITHOUT TWO FACTOR AUTHENTICATION […]

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How do I adjust inventory for Kits?

The kit/bundle inventory is calculated using the Child Component skus. The component with the lowest quantity per warehouse (if you have multiple warehouses) determines the kit quantity. When you adjust the inventory of the child component(s), Ordoro will automatically calculate the updated inventory for the kit. The kit quantity is never editable since it’s a calculated quantity. […]

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Inventory Log

To see a log of all the inventory changes to a specific SKU, you can export a CSV file from the product detail page. Here’s how you do it. Go to the Products tab and search for the product you want to modify. Click on the SKU.   In the Product Detail page that opens up, find the section that says […]

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Warehouse Inventory Write-Back By Sales Channel

Ordoro can write your inventory quantities back by Warehouse and Sales Channel. There’s the option to select which warehouse quantities you sync back to certain carts. Go to Settings -> Sales Channels -> click on Edit. Choose the warehouses you want to map to that specific sales channel. Once this has been set, Ordoro will: […]

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Why does deleting the last component of a kit set the inventory to zero?

Why does that happen? Kit SKUs are calculated product. This means its quantities are based upon their component products. Kits are virtual products (fictional entities created to make inventory management easier). The kit stock levels are calculated by the component SKUs and their specified ratios. When you delete the linkage between a component and a […]

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How do I bulk update inventory quantities?

Bulk updating inventory quantities in Ordoro is very easy. We resort to a spreadsheet method to perform bulk data edits. We adopted this method, rather than creating a fancy UI for bulk editing, because the spreadsheet method is easy, and process actions very quickly. Also, Excel has easy ways to update a large number of […]

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How to disable Inventory Writeback (sync) based on SKU/Product?

The inventory writeback feature allows you to write your inventory quantities back to sales channels on the product level. Below are step-by-step instructions on how to use this feature. 1. In the ‘Products’  tab of Ordoro, you will see a list of all your products. Select on the product you are trying to find or […]

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Shopify Locations and Ordoro Setup

Shopify has recently released its Locations feature where you can track inventory in multiple locations within the Shopify cart.  If you have any questions about the Locations feature and how to enable this feature for your Shopify cart, please contact Shopify Support. Please follow these steps to setup your Ordoro Warehouse and Shopify Location mappings: […]

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Will Ordoro Activate and Deactivate my Etsy listings?

Yes, Ordoro will activate and deactivate your Etsy listings. Please see how below. 1. Deactivate a single listing:  When a product in Ordoro has a zero quantity in inventory, Ordoro will notify Etsy to deactivate the listing. Note – when the listing is deactivated in Etsy, the inventory will remain the original quantity. Etsy currently […]

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Can I scan in bar codes for PO Goods Receipts?

Yes, you can. To do this: 1. Click on the PO tab 2. Click on the PO ID you would like to scan in. 3.  Click on the Goods Receipts tab, and Add A Goods Receipt. 4. Scan in your items received.  If you would like the Barcodes scanned multiple times when scanning in items, you […]

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Can I import images from my sales channel?

Yes, images will import from Shopify and BigCommerce. All other carts will be supported in the future. To import product images, go to your Sync settings and select Import Product Images, if you have a BigCommerce or Shopify cart. If set to autosync, we will import your product images every six hours. You can trigger […]

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Can I transfer inventory from one warehouse to another?

Yes! If you are on an Ordoro PRO or Enterprise plan, you can use Ordoro’s inventory transfer feature to transfer inventory from one warehouse to another.  NOTE: If you don’t see this feature in your Ordoro account, reach out to support@ordoro.com for information on how to upgrade your plan. You can find the option to […]

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Can I list the same SKU on different pages in my store?

In a nutshell, while your sales channel may allow this (like Shopify), this is bad for inventory management. Ordoro can write inventory back to only one of the pages on your site, not both. Background When Ordoro imports a product from a sales channel (like Shopify), we save unique backend information. This includes the product […]

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Shopify Locations: Does it matter which Ordoro Warehouse is mapped?

Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. It is important that this relation is set up properly in your Ordoro account to prevent errors and inventory discrepancies. If your Shopify account has Locations enabled, then you must map a Warehouse for successful tracking writeback. For more […]

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How does the Allocation feature in Ordoro work?

Allocation Basics To enable Allocation or ask questions about the feature, please email our Support team at support@ordoro.com. NOTE: This feature is exclusively for our Enterprise customers on Ordoro. What is Allocation? Allocation allows users to determine if there is enough inventory in the assigned warehouse to ship an order. It also takes into account […]

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How do I find which Products have Low Inventory?

On the Product List page, there’s a filter to identify items at or below their Low Stock Threshold. Click here on how to set the Low Stock Threshold. 1. To find the low stock items, go to the Products tab, and then select Status. 2. From the dropdown menu, select Low Inventory. This will display […]

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