Can I dropship based on location?

If you have multiple suppliers, and want to ship from location closest to your customer to reduce shipping time and cost. This can be done in Ordoro with some limitations. You can dropship per location, but dropshipped orders will not automatically be routed to your customers’ nearest supplier. To do so, you will need to manually dropship orders […]

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How can I export my dropshipped orders to a CSV file?

To export all your dropshipped orders into a CSV (comma-separated-values) file, follow the steps below. 1. Navigate to the Orders tab -> Actions -> Export Order Info. 2. In the modal, select Status: Dropshipment Requested. Other attributes can be selected as well, such as Supplier. 3. You can also select if you’d like an Order […]

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What does a dropship email look like and can I customize it?

When you dropship an order, your dropshipping supplier will receive an email with the Dropship Request and a branded Packing List. The body of the email sent to your supplier uses the Packing List format and only allows limited customization. Customizable fields: Customer’s Ship To address Requested shipping method, carrier, carrier account Dropship Instructions Items […]

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How to get your own email copied on every dropship email?

When using suppliers/dropshippers to fulfill your orders, you may want to be copied on the emails Ordoro sends for a few reasons: To keep a copy for your records To resend a dropship email if a dropshipper has not received it Here is how to add your email for dropship emails: Go to your Settings. Select Suppliers from […]

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Where do I edit my Supplier SKU for dropshipped products?

To add Supplier SKUs to your products, you have two options. Option 1: Manually assigning Supplier SKUs 1. Go to the Products tab in the green bar 2. Click on the product SKU 3. Select the Suppliers tab. 4. Select Add Supplier Assignment, or select the value below the Supplier SKU of the supplier you […]

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How do I cancel a dropship request?

Regular Supplier To cancel a dropship request you will need to Reach out to your dropshipper directly either via phone or email and let them know to cancel the fulfillment request. Cancel the dropship request in Ordoro by deleting the shipment. FBA Supplier To cancel a FBA dropship request, there are two options: If the FBA […]

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How does manual dropshipping work in Ordoro?

Manual dropshipping is exactly as it sounds. You can route an order to a dropshipper or supplier of your choice within the label panel. Here are the steps on how to manually dropship an order: Set up Suppliers Click on the Orders tab in the green bar Select the Order you would like to dropship Select […]

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How can I process dropship orders?

How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. Set up […]

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Can I create a label for dropship orders?

Your dropship supplier may ask you to create the label for any orders you send their way. Or you may choose to do this so you can pass on the discounted shipping rates to your suppliers. The instructions below assume the order has already been moved to the Dropshipment Requested filter. See this help article […]

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How does Automatic dropshipping work?

Once you have a default supplier assigned to your products and have marked the SKUs to be Automatic Dropship, all incoming orders will automatically get split into supplier specific orders and immediately routed to the assigned default supplier via email. Here is how it works step-by-step: Assign SKUs to be automatically dropshipped by a supplier. See this support article […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

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Can I dropship my kits or bundles using Ordoro?

Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process.  Because Kits are created in Ordoro, your suppliers will not know the sku you are sending over for dropship. What we suggest is the following: 1. Order is imported in to Ordoro with a kit in it. 2. Click on Orders […]

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Can I confirm my Dropship emails were sent successfully?

Yes you can! Ordoro automatically tags Dropshipped orders that have had failed emails sent from Ordoro. Here’s how you can check. 1 . Go to the Orders tab and filter the Status to Dropshipment Requested. 2 . Select Tags and sort by the Dropship Email Failed tag. 3 . This will show you all of […]

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Can I filter by Dropship Date in Ordoro?

Yes! You can sort by Dropship Date and filter by Dropshipped Date using the Date Range. Sort: Dropship Date (Newest) and Dropship Date (Oldest) Filter by Date Range: Dropshipped Date This filter is available in the Shipped, Dropshipment Requested, Cancelled, and All views. If you would like to know how else you can sort and […]

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How do I manage shipping methods for my dropship orders?

Ordoro will pass the Shipping Method To Be Used when orders are routed to your suppliers for dropshipping. This field can be edited on-the-fly when manually routing. Shipping methods can also be automated by setting a Default Shipping Method and/or configuring Shipping Method Mappings per supplier. Notes: If you have an Amazon FBA supplier and […]

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