UPS

Please see our collection of support articles for UPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.

Shipping UPS Mail Innovations vs. UPS SurePost

Ordoro supports both UPS Mail Innovation and UPS SurePost, but what are the differences between the two? The main difference is the type of packages UPS processes, including different regulations, weight limits, dimensional limits, and other contract-specific requirements for each one of them. If you would to learn more about using UPS SurePost and UPS […]

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UPS Scan Form

For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]

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What are the character limits per field for UPS labels?

When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. To view the character limits for USPS labels, see this support article. Ship From Field Maximum Character Count Customer ID 30 Company or Name  35 Address Line 1 […]

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Why are my charges from UPS higher than those I was quoted in Ordoro?

After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]

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