Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
UPS
Please see our collection of support articles for UPS shipping support, including creating and managing labels, label restrictions, shipping errors, end of day scan form, tracking, requested pickup and many more.
UPS Scan Form
For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]
What are the character limits per field for UPS labels?
When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. Ship From: Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Reference ID 30 […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
Why are my charges from UPS higher than those I was quoted in Ordoro?
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this message. See the screenshot below. What does this mean? UPS sends us this message because a hold has been placed on the account. Generally, the hold is related to a billing issue, but it could be for other reasons. How can I fix it? Contact […]