Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
For UPS packages, when a label is created in Ordoro, we send the shipment information to UPS. There is a package icon in the bottom right corner of the label. See the example below. This indicates the package has been pre-scanned. When the UPS driver comes to pick up your packages, they will not need […]
When creating a UPS label, you may run into character limits, meaning the address is too long. See this quick reference guide to help with this problem. Ship From: Field Maximum Character Count Customer ID 30 Company or Name 35 Address Line 1 35 Address Line 2 35 City 30 State 5 Reference ID 30 […]
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
After a UPS package is delivered, UPS may apply additional fees to the label cost. To avoid these additional fees, ensure that the following are correct on your label prior to printing: Package Weight Residential or Commercial Destination Address Rate Type Warehouse/Ship From Address Note: To find out exactly why your rates were different from […]
When creating a UPS label, you may run into this message. See the screenshot below. What does this mean? UPS sends us this message because a hold has been placed on the account. Generally, the hold is related to a billing issue, but it could be for other reasons. How can I fix it? Contact […]