Using the Order Detail page

The Order Detail page is a great way to view more information and take actions on a single order level.  To access the Order Detail page, click on an Order ID Here are all the different elements of the Order Detail page: The top section allows you to take specific actions on the order. Please […]

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How do I create a manual order?

Ordoro offers automatic order imports from various sales channels and marketplaces. However, there are instances where you might need to create an order exclusively within Ordoro, such as for phone orders or in-person sales. To learn how to create a manual order, refer to the instructions below. Topics Helpful tips Start creating the order 1. […]

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Can I add Timeline notes to an order?

Yes! Please see the steps below on how to add Timeline notes for an order. Note: Not to be confused with adding or editing Customer Notes or Internal Notes. The Order Timeline records actions taken on an order and is located at the bottom of the Order Detail page. 1. Go to the Orders tab […]

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How do I cancel an order inside Ordoro?

Ordoro makes it simple to cancel orders should the need arise. This guide provides step-by-step instructions on canceling orders and related actions. Topics How to Cancel Orders in Ordoro 1. Go to the Orders tab. 2. Select the order(s) you wish to cancel. 3. Click on Actions, then choose Cancel Order(s) from the dropdown. 4. […]

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How do I categorize orders using custom tags?

You can create custom tags and categorize orders however you like.  Custom tags may be titled anything. Examples include backorder, needs refund, expedited, etc.  Multiple tags may be added to the same order and can be applied automatically via Ordoro’s Automation Rules. Filtering Orders 1. Click the Orders tab in the green bar. 2. Click […]

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How do I edit an order?

Once an order imports to Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized their shipping address has a typo. To modify an existing order, follow the steps below. Note: Ordoro can automatically sync order line changes from certain carts. See more information here. How to […]

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How do I email an order invoice to my customer?

Ordoro offers the convenient feature of emailing invoices to your customers for their orders. This option is especially useful when clients have outstanding payments or are on 30-day payment terms. To generate and send an invoice via email, please follow the steps outlined below. Topics How to email an invoice 1. Go to the Orders […]

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How can I search my orders using a specific search term?

See the steps below on how to search for orders that contain a specific search term, such as SKU or UPC. 1. Go to the Orders tab. 2. Type in the SKU (or search term) in the search box, then press enter/return or click the magnifying glass icon. 3. The Status filter that your term […]

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How do I process orders for local pickup?

If you an in-store /  local pickup / hand delivery option you can change the order status in Ordoro to shipped.  See the steps below. 1.  From the Orders tab, select the order ids that you want to mark as shipped. 2. Click on Actions 3. Click on Mark as Shipped Note: If you mark an […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

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How long will Ordoro store my tracking numbers?

Ordoro will store your tracking numbers so long as the label exists in Ordoro. Beware: USPS recycles tracking numbers, so this information may not be valuable after a while. See below on how to find your tracking numbers. 1. Click on the Filters button on the Orders tab. 2. Filter the status by Shipped. 3. Search for […]

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How do I delete an order or purchase order tag from Ordoro?

Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]

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How does manual dropshipping work in Ordoro?

Sending your orders to your dropshippers is simple in Ordoro. If you need to route an order to your supplier follow the instructions below: 1. Select the check mark box next to the order you would like to dropship in the Orders tab. 2. Select the Dropship tab in the label panel. 3. Select Supplier […]

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How do I clone an order?

Discover the time-saving power of Ordoro’s Order Cloning feature! Easily duplicate any existing order without the hassle of starting from scratch. Why clone an order? It’s perfect for reshipping lost or damaged items, handling exchanges, quickly creating orders and labels for the same customer or address, and efficiently generating multiple orders with identical products. How […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento with two-factor authentication […]

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How can I process dropship orders?

How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. Set up […]

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How to move an order back to Awaiting Fulfillment

Let’s say you’ve dropshipped an order, realized that your supplier can’t ship it, and you want to ship it yourself. Or you’ve accidentally canceled an order and need to uncancel it. To move an order back to Awaiting Fulfilment, take these steps. Select the checkbox next to the order(s). Select Actions. Select Mark as Awaiting Fulfillment. […]

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What happens to my inventory quantities when I cancel an order?

When an order is imported into Ordoro, it will automatically be deducted from your Total Available On Hand inventory (what you have left once you ship out all the pending orders) which will be synced back to your sales channels during the next hourly inventory sync. The way this math works is Total Available = Physical On Hand – […]

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How does Automatic dropshipping work?

By assigning a default supplier to your products and marking SKUs for automatic dropship, incoming orders can be automatically split into supplier-specific orders and promptly sent via email to your designated default supplier. Learn how to simplify your order fulfillment process with these easy steps. Here is how it works step-by-step: Example order Orders -1 […]

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How do I use the Ordoro orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. See each STATE description below: Awaiting Fulfillment – When the order imports from your shopping cart and all automation is applied, the order appears in the Awaiting Fulfillment state Shipped – Once the order is […]

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Square and Ordoro Setup – Multiple Locations

If you sell from different places using your Square account, this article will help you connect Ordoro and Square correctly for inventory synchronization. Before you set up multiple locations, make sure your warehouses in Ordoro match your Square locations. This will help when connecting Square and deciding which warehouse should be linked to each location. […]

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How do I split an order into multiple shipments?

Orders may need to be split into multiple boxes or shipments. A few examples are: Ordoro makes it easy to view your available inventory so you can make educated decisions on how to ship. Topics How to split an order 1. Go to the Orders tab. Select the checkbox for the order to split. 2. Go […]

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How do I merge orders in Ordoro?

Merging orders in Ordoro can streamline your shipping process, especially when a customer places multiple orders to the same address. Here’s a comprehensive guide on how to utilize the Merge Order feature effectively. Topics Steps to Merge Orders Supported Sales Channels for Order Merging Currently, merging orders works with the following sales channels for tracking […]

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How do I resend a dropshipment?

Whether you need to resend a dropshipment request to the same supplier, or send a new dropshipment request to a different supplier, Ordoro has your back. See the Topics below to resend a dropshipment order. Topics Resending your Dropshipment Reqeust to the same supplier If you want to send another email to the same supplier […]

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I changed my default warehouse but my shipments didn’t change, why not?

When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]

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How do I use Tag filters and search?

Tags are a powerful way to group orders, products, returns, etc. Once a tag is added, you can easily filter and view the items at-a-glance! Topics Order tags 1. Click the Orders tab in the green bar.2. Click the Filters button. 2. Then scroll to the Tags section. Product, Returns, or Manufacturing tags Click the […]

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Can Ordoro import orders with multiple shipments?

Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact support@ordoro.com. When an order comes in with multiple “ship-to” addresses,  a separate order will be created for each “ship-to” address in Ordoro. For example: […]

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Can I archive orders?

When orders are initially imported to Ordoro, older orders may come in that you don’t want to ship. To clear these orders out, you have two options. Mark the orders as shipped (see how here.) Ordoro Support can archive the orders. What happens when an order is archived? When an order is archived in Ordoro, […]

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How are address lines handled when pasted in Ordoro?

You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses.  NOTE: The Paste Address field does not support phone numbers and email addresses at this time.  We auto-format all US addresses and support auto-formatting the following International addresses:  US Person NameCompany Name1 Certain […]

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How do I sort by Single Item Order SKU?

To sort your orders alphabetically by the SKU, select the Single Item Order SKU from the Sort field in the Orders tab. How single item orders are sorted Orders with a single product will be listed first, and will be sorted alphabetically by SKU. See the example below. Notice both orders have only one item. […]

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How to use the Orders Omnibar

Our Orders List page has Omnibar functionality which includes advanced search and filter functionality! This help article outlines tips on how to utilize the Omnibar. Topics How to filter by Order Status How to search for an order How to use Advanced Filtering How to filter by Order Status Select the Status from the dropdown […]

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Can I edit my customers’ notes in Ordoro?

It’s easy to add or edit customer notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, and gift wrapping preferences are available with the Customer Notes field from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and our […]

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How do I set up and use Warehouses in Ordoro?

The Warehouse feature in Ordoro allows you to ship and manage inventory from different locations. Ordoro provides you with an easy way to create shipping labels for multiple locations. It is important to use the correct Ship-From address before creating a label to calculate shipping rates accurately. For inventory managing accounts, warehouses will allow you […]

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How do I restore a cancelled order in Ordoro?

What if you didn’t mean to cancel an order and you would like to ship it? You can easily restore a cancelled order in Ordoro. To learn how to cancel an order in Ordoro, please see this support article. Note: Once you restore the order, it will move back to the original status it was […]

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How can I tell if an order has the same ship-to customer as other orders?

When it comes to managing orders efficiently, it is crucial to easily identify if multiple orders are shipping to the same address. Recognizing this streamlines the order fulfillment process and ensures a seamless customer experience. Sellers can also consolidate the shipments. Consolidation allows for a more cost-effective and eco-friendly approach to order fulfillment. Additionally, it […]

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How does the Allocation feature in Ordoro work?

Allocation Basics To enable Allocation or ask questions about the feature, please email our Support team at support@ordoro.com. NOTE: This feature is exclusively for customers that have opted into the Allocation module. Topics What is Allocation? Overview of Allocation statuses: Other notes about Allocation: Using the Allocation feature in Ordoro When Allocation has completed running, […]

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How do I assign customs information for my products in Ordoro?

For each product, the following values can be assigned: Once saved in Ordoro, these will automatically populate in the Customs Documentation for international shipments. Below is how to assign this information to your products. Topics How to update a single product 1. In Ordoro, go to the Products tab -> select the product to update. […]

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Can I initiate actions with a barcode scanner in the barcode scanning workflow?

You bet you can! Ordoro provides a convenient barcode shortcut sheet designed specifically for your barcode scanner. By scanning the codes on this sheet, you can effortlessly trigger various actions during the order fulfillment process within the barcode scanning workflow. Topics Shortcut actions available via barcode scanning Order Verification Actions Modal Windows Shipping Labels Additional […]

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How do I filter my orders by the country they are shipping to?

On the Orders tab in Ordoro, you can filter your orders to show only the addresses that can be shipped domestically within the US, or only show addresses shipped internationally to non-US addresses. 1. Click the Filters button on the Orders tab. 2. The Ship-To Country filters are below the Misc section. All: This is the default selection, which […]

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What happens to my orders when tracking numbers fail to write back?

Ordoro helps manage your orders when tracking numbers fail to write back to your sales channel. Here is the workflow Ordoro uses to manage your tracking number writeback when it is unsuccessful: When Ordoro receives a notification from your sales channel that the tracking number has not successfully written back to your sales channel, Ordoro […]

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Can I view product images on the Order Detail page?

Yes! If an image is assigned to a product, then you can now view the image on the Order Detail page. There are two ways to import and assign product images: All users can use Update Product Image Data Import to upload product images in Ordoro. For Shopify and BigCommerce users, please see this support […]

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How to use barcode scanning for my warehouse pick workflow

Are you looking to optimize your warehouse pick workflow with the power of barcode scanning? Our comprehensive guide will walk you through the ins and outs of utilizing barcode scanning to streamline and enhance your warehouse operations. Discover how this technology can revolutionize your inventory management, boost efficiency, and minimize errors. Notes: Topics How to […]

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How do I filter my orders based on whether the address is valid or not?

On the Order List page in Ordoro, you can filter your orders based on the validation status assigned to each order’s address. (For details on how Address Validation is applied in Ordoro, click here.) 1. Click the Filters button on the Orders tab. 2. The Ship-To Address Validation Filters are below the Misc section All: This is the default […]

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How do I find orders with different Shipping and Billing addresses?

When evaluating orders for fraud, it’s helpful to identify if the order has different addresses for shipping and billing. This can indicate that the order used a stolen credit card or that your customer purchased a gift for someone else. Topics What determines if the addresses match? How do I use the filter? What determines […]

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How do I sync order line revisions in Ordoro?

If you’ve ever had customers reach out to modify their orders after placing them, this feature is for you! In Ordoro, you can now efficiently handle order line revisions that occur after the order has been imported. Our system is designed to automatically recognize any changes made to an order in the sales channel. It […]

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How can I filter my orders?

Whether you need to filter orders by Status, Warehouse, and/or Order Date Range, etc., Ordoro provides many options. For example, apply a tag to the orders if you have backorders. Then, filter them out / exclude them so you can ship orders ready to go out. Or if you’ve set up a rule that tags […]

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What does the Ship By date mean in Ordoro?

When a customer places an order on a marketplace, there’s an expectation that it will be shipped by a specific date. In Ordoro, we call this the Ship By date. Topics Which carts import a Ship By date? Ordoro saves a Ship By date for orders imported from these channels. It’s important to note the […]

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How to manage shipping label presets

 Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When it’s time for orders to get out the door, simply select them in […]

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