Using the Order Detail page

The Order Detail page is a great way to view more information and take actions on a single order level.  To access the Order Detail page, click on an Order ID Here are all the different elements of the Order Detail page: The top section allows you to take specific actions on the order. Please […]

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How do I ship an order?

1. Go to the orders page and select the order(s) you want to ship. Click on the view packing list link to generate all the packing lists and a pick list for this order if needed. On the right hand menu, edit any shipping parameters you need to on the label panel. Click on create label button. 2. Click […]

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How do I create a manual order?

Please see the steps below on how to create a manual order in Ordoro: 1. Select the Orders tab 2. Choose Create Order from the Filter/Sort bar 3. Enter the order information on the Create an Order page Under Order Info, you have the option to modify the order ID. Note: Manual orders number will always start […]

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Can I add Timeline notes to an order?

Yes! Please see the steps below on how to add Timeline notes for an order. Note: Not to be confused with adding or editing Customer Notes or Internal Notes. The Order Timeline records actions taken on an order and is located at the bottom of the Order Detail page. 1. Go to the Orders tab […]

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How do I cancel an order inside Ordoro?

Here is how you can cancel an entire order in Ordoro: Go to the Orders tab. Select the order (or multiple orders) you want to cancel. Click on “Other Actions” and Click on “Cancel Order”. If you are cancelling an order with a label, there is a checkbox that says Delete associated shipping label and […]

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How do I categorize orders using custom tags?

You can create custom tags and categorize orders however you like.  Custom tags may be titled anything. Examples include backorder, needs refund, expedited, etc.  Multiple tags may be added to the same order and can be applied automatically via Ordoro’s Automation Rules. Select the orders you want to tag by checking the checkboxes on the […]

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How do I edit an order?

Once an order imports into Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized they made a typo to their shipping address. To modify an existing order, follow the steps below. 1. Select the Order ID that you want to edit. 2.  You’ll be directed to […]

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How do I email an order invoice to my customer?

Here are the steps to email an order invoice to your customer 1. Go to the Orders tab. 2. Select the box next to the Order you are wanting to send the invoice to. The order will need to have an email listed in the bill-to section of the order. 3. In the Orders menu, […]

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How can I search my orders using a specific search term?

See the steps below on how to search for orders that contain a specific search term, such as SKU or UPC. 1. Go to the Orders tab. 2. Type in the SKU (or search term) in the search box, then press enter/return or click the magnifying glass icon. 3. The Status filter that your term […]

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How do I process orders for local pickup?

If you an in-store /  local pickup / hand delivery option you can change the order status in Ordoro to shipped.  See the steps below. 1.  From the Orders tab, select the order ids that you want to mark as shipped. 2. Click on Order Actions 3. Click on Mark as Shipped Note: If you mark […]

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How do I combine two orders into one shipment?

If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

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How long will Ordoro store my tracking numbers?

Ordoro will store your tracking numbers so long as the label exists in Ordoro. Beware: USPS recycles tracking numbers, so this information may not be valuable after a while. See below on how to find your tracking numbers. Go to the Orders tab in the green bar Filter the status by Shipped. Search for the order […]

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How long will Ordoro store my orders?

Ordoro will save your orders so long as you have an Ordoro account. To see your orders, you will: Go to the Orders tab in the green bar Click on All Export a CSV of the shipments or search the order you’re looking for

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How do I delete a tag from Ordoro?

In the Orders Tab, to delete a tag from either your Awaiting Fulfillment, Shipped, Cancelled, or All sub tabs, follow these steps: 1. Click on Tags from the Filter Options 2. Hover the mouse on the Tag you wish to delete. 3. Click on the trash can icon to delete the tag. 4. You’ll receive a final confirmation […]

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How does manual dropshipping work in Ordoro?

Manual dropshipping is exactly as it sounds. You can route an order to a dropshipper of your choice within the label panel. Here are the steps on how to manually dropship an order: Set up Suppliers Click on the Orders tab in the green bar Select the Order you would like to dropship Select the Dropship […]

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How do I clone an order?

Keep your workflow honed with Order Cloning allowing you to quickly make a copy of any existing order without the hassle of having to create a manual order from scratch. Why would I want to clone an order? Re-Ship orders that have been lost or damaged Exchanges Quickly create an order and label for the […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. There are two ways to connect your Magento cart to Ordoro, depending on what version of Magento 2 that you have. MAGENTO WITHOUT TWO FACTOR AUTHENTICATION […]

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How can I process dropship orders?

Video version How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. […]

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How to move an order back to Awaiting Fulfillment

Let’s say you’ve dropshipped an order, realized that your supplier can’t ship it, and you want to ship it yourself. Or you’ve accidentally canceled an order and need to uncancel it. To move an order back to Awaiting Fulfilment, take these steps. Select the checkbox next to the order(s) Click Order Actions Select “Mark as Awaiting […]

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What happens to my inventory quantities when I cancel an order?

When an order is imported into Ordoro, it will automatically be deducted from your Total Available On Hand inventory (what you have left once you ship out all the pending orders) which will be synced back to your sales channels during the next hourly inventory sync. The way this math works is Total Available = Physical On Hand – […]

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How does Automatic dropshipping work?

Once you have a default supplier assigned to your products and have marked the SKUs to be Automatic Dropship, all incoming orders will automatically get split into supplier specific orders and immediately routed to the assigned default supplier via email. Here is how it works step-by-step: Assign skus to be automatically dropshipped by a supplier. See this link on […]

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How do I use the Ordoro orders list page?

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. See each STATE description below: Awaiting Fulfillment – When the order imports from your shopping cart and all automation is applied, the order appears in the Awaiting Fulfillment state Shipped – Once the order is […]

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How do I process an order in V3?

In Ordoro V3 orders are automatically processed when they are imported. What does this mean? orders that contain dropshipped items are split if necessary and sent to your supplier for dropshipping as soon as you login, you can go to the Awaiting Fulfillment section and start creating labels  

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Square and Ordoro Setup – Multiple Locations

If you have multiple locations that you sell from setup within your Square account, this support article will help you setup your connections between Ordoro and Square so that your inventory syncs properly. You do NOT need to follow these steps if you have an Ordoro BASIC account. Please contact Ordoro Support if you have questions. […]

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How do I split an order into multiple shipments?

You may need to split an order into multiple boxes or shipments.  Here are a few example scenarios. An order has more products than will fit in one box, so you want to ship them out in separate shipments. A product is backordered, and you want to ship out the available items. Part of the […]

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How do I merge orders in Ordoro?

A customer may place two separate orders that need to ship to the same address. In these cases, you can utilize the Merge Order feature. Multiple orders from the same sales channel can be merged so you only need to create one shipping label. Please follow these steps to merge orders: Click on the Orders […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

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I changed my default warehouse but my shipments didn’t change, why not?

When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]

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How do I use Tag filters; Any, Only, and All?

You can filter easily through your Orders and Products by using the tags applied to each item. To do this you’ll want to go to the Orders or Products tab and select Tags under the Filter menu. You will be able to sort your items based on tags you have applied. You will want to know […]

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Can Ordoro import orders with multiple shipments?

Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact support@ordoro.com. When an order comes in with multiple “ship-to” addresses,  a separate order will be created for each “ship-to” address in Ordoro. For example: […]

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Can I archive orders?

When you initially import orders to Ordoro, older orders may import that you don’t want to ship. Either you can mark them as shipped (see how here) or Ordoro Support can archive the orders. To note: When an order is archived in Ordoro, its status changes from Awaiting Fulfillment to Archived. The orders are available […]

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How are address lines handled when pasted in Ordoro?

You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses.  NOTE: The Paste Address field does not support phone numbers and email addresses at this time.  We auto-format all US addresses and support auto-formatting the following International addresses:  US Person NameCompany Name1 Certain […]

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How do I sort by Single Item Order SKU?

To sort your orders alphabetically by the SKU, select the Single Item Order SKU from the Sort field in the Orders tab. How single item orders are sorted Orders with a single product will be listed first, and will be sorted alphabetically by SKU. See the example below. Notice both orders have only one item. […]

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How to use the new Orders Omnibar

We’ve updated our Orders List page with the advanced Omnibar functionality. The Omnibar has been on the Products List page for awhile, and now we’re bringing the advanced search and filter functionality to Orders! This help article will outline some tips on how to transition your workflow to the new Omnibar. How to filter by […]

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Can I edit my customers’ notes in Ordoro?

We’re happy to report to you that you can now add or edit notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, gift wrapping preferences are now editable from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and […]

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How do I set up and use Warehouses in Ordoro?

The Warehouse feature in Ordoro allows you to ship from different locations and the ability to view and manage your inventory. For example, your main business may be located in Texas but you also keep inventory and ship from a sister location in California. Ordoro provides you an easy way to create shipping labels for […]

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How do I restore a cancelled order in Ordoro?

What if you didn’t mean to cancel an order and you would like to ship it? You can easily restore a cancelled order in Ordoro. To learn how to cancel an order in Ordoro, please see this support article. Note: Once you restore the order, it will move back to the original status it was […]

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How does the Allocation feature in Ordoro work?

Allocation Basics If you would like this feature turned on for your account or have any questions about the Allocation feature, email our Support team at support@ordoro.com. NOTE: Currently, this feature is available for our Enterprise customers on Ordoro. What is allocation? Allocation allows users to determine if there is enough inventory in the assigned […]

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How do I assign customs information for my products in Ordoro?

For each of your products, you can assign the Product Description, Harmonized Code and Country of Origin that will populate in the Customs Documentation when products appear on an Order. Here’s how you can assign this information to your products. Go to the Products tab in Ordoro, and select the product you would like to […]

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How do I filter my orders by the country they are shipping to?

On the Orders tab in Ordoro, you can filter your orders to show only the addresses that can be shipped domestically within the US, or only show addresses shipped internationally to non-US addresses. To do that, you will want to go to the Orders tab, and then select Misc. In the dropdown menu, you can […]

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What happens to my orders when tracking numbers fail to write back?

Ordoro helps manage your orders when tracking numbers fail to write back to your sales channel. Here is the workflow Ordoro uses to manage your tracking number writeback when it is unsuccessful: When Ordoro receives a notification from your sales channel that the tracking number has not successfully written back to your sales channel, Ordoro […]

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May 2021 update: Order Detail page

On Wednesday, May 12th, Ordoro will release the updated Order Detail page. The update affects: How the Order Contents appear How information can be updated individually and in bulk How Order Contents will appear In the current version, the following inputs are editable by placing your cursor in the following fields. Additional Details Line item […]

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