The Order Detail page is a great way to view more information and take actions on a single order level. To access the Order Detail page, click on an Order ID Here are all the different elements of the Order Detail page: The top section allows you to take specific actions on the order. Please […]
Please take a look at our in-depth order support articles regarding order management for all of your synced sales channels with Ordoro.
How do I create a manual order?
Ordoro can automatically import your orders from your sales channels and marketplaces. However, you may need to create an order to only exist in Ordoro for phone orders, in-person sales, etc. See below for how to create a manual order. Topics Helpful tips Start creating the order Sections to create an order Order Info Shipping […]
Can I add Timeline notes to an order?
Yes! Please see the steps below on how to add Timeline notes for an order. Note: Not to be confused with adding or editing Customer Notes or Internal Notes. The Order Timeline records actions taken on an order and is located at the bottom of the Order Detail page. 1. Go to the Orders tab […]
How do I cancel an order inside Ordoro?
1. Go to the Orders tab. 2. Select the order (or multiple orders) you want to cancel. 3. Click on Actions, then choose Cancel Order(s). If you are cancelling an order with a label, there is a checkbox that says Delete associated shipping label and tracking info. If this checkbox is checked, the order will […]
How do I categorize orders using custom tags?
You can create custom tags and categorize orders however you like. Custom tags may be titled anything. Examples include backorder, needs refund, expedited, etc. Multiple tags may be added to the same order and can be applied automatically via Ordoro’s Automation Rules. Filtering Orders 1. Click the Orders tab in the green bar. 2. Click […]
How do I edit an order?
Once an order imports to Ordoro, you may need to make changes. Perhaps the customer wants to add/remove an item, or they realized their shipping address has a typo. To modify an existing order, follow the steps below. Note: Ordoro can automatically sync order line changes from certain carts. See more information here. How to […]
How do I edit the shipping or billing address on an order?
1. From the Order List page, hover your cursor over the Ship-To name, then click once underlined. 2. Or on the Order Detail page, click the Edit button. 3. Modify the address in the modal, then click Save.
How do I email an order invoice to my customer?
Ordoro offers the convenient feature of emailing invoices to your customers for their orders. This option is especially useful when clients have outstanding payments or are on 30-day payment terms. To generate and send an invoice via email, please follow the steps outlined below. Topics How to email an invoice 1. Go to the Orders […]
How can I search my orders using a specific search term?
See the steps below on how to search for orders that contain a specific search term, such as SKU or UPC. 1. Go to the Orders tab. 2. Type in the SKU (or search term) in the search box, then press enter/return or click the magnifying glass icon. 3. The Status filter that your term […]
How do I mark an order as shipped without creating a shipping label for it?
Without entering a tracking number: Go to the Orders tab. Select Awaiting Fulfillment or All sub-tabs. Select the order(s) you would like to mark as Shipped. Click on Other Actions, and click on Mark as Shipped. Note: If you mark an order as shipped that is associated with a sales channel, no shipment or tracking notification […]
How do I process orders for local pickup?
If you an in-store / local pickup / hand delivery option you can change the order status in Ordoro to shipped. See the steps below. 1. From the Orders tab, select the order ids that you want to mark as shipped. 2. Click on Actions 3. Click on Mark as Shipped Note: If you mark an […]
I canceled an order in my cart, why isn’t it updating to canceled in Ordoro?
Ordoro will import your orders automatically once an hour. Once an order is downloaded in to Ordoro, we will not go back and check to see if the status of that order has changed in your sales channel. This means that any action taken in your sales channel will also need to be taken in […]
How do I combine two orders into one shipment?
If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]
Why is the Order ID in Ordoro different from the Order ID in my sales channel?
You may notice that your Order ID in Ordoro is slightly different from the Order ID you see in your sales channel. Don’t worry, it’s intentional! Ordoro will add a prefix to your Order ID in Ordoro only. We use this prefix to identify which of your sales channels your order came from. For example: In […]
Why is my Shipment ID different from my Order ID?
Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes. You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]
How do I access historical orders?
All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.
How long will Ordoro store my tracking numbers?
Ordoro will store your tracking numbers so long as the label exists in Ordoro. Beware: USPS recycles tracking numbers, so this information may not be valuable after a while. See below on how to find your tracking numbers. 1. Click on the Filters button on the Orders tab. 2. Filter the status by Shipped. 3. Search for […]
How long will Ordoro store my orders?
Ordoro saves your orders as you have a non-canceled account. Once your account is canceled, all account data will be deleted within 30 days.
How do I delete an order or purchase order tag from Ordoro?
Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]
How does manual dropshipping work in Ordoro?
Manual dropshipping is exactly as it sounds. You can route an order to a dropshipper or supplier of your choice within the label panel. Here are the steps on how to manually dropship an order: After the Email Request button has been selected, you will find the order in the Dropshipment Requested status filter on the Orders […]
How do I clone an order?
Keep your workflow honed with Order Cloning allowing you to quickly make a copy of any existing order without the hassle of having to create a manual order from scratch. Why would I want to clone an order? 1. Re-Ship orders that have been lost or damaged 2. Exchanges 3. Quickly create an order and […]
Magento 2.0 and Ordoro Setup
Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user/integration to your Magento cart first and then connect the cart in Ordoro. Depending on your version of Magento 2, you’ll either connect via user-auth or integration two-factor authentication (2FA). Topics Magento without two-factor authentication Magento steps Ordoro steps […]
How can I process dropship orders?
How to instructions In Ordoro, you can review orders before dropshipping them. This is helpful for scenarios where you don’t want to automatically send all orders to be dropshipped. For example, you may want to review orders for fraudulent activity or perhaps you’d like to ship the items yourself instead of dropshipping. 1. Set up […]
How to move an order back to Awaiting Fulfillment
Let’s say you’ve dropshipped an order, realized that your supplier can’t ship it, and you want to ship it yourself. Or you’ve accidentally canceled an order and need to uncancel it. To move an order back to Awaiting Fulfilment, take these steps. Select the checkbox next to the order(s). Select Actions. Select Mark as Awaiting Fulfillment. […]
What happens to my inventory quantities when I cancel an order?
When an order is imported into Ordoro, it will automatically be deducted from your Total Available On Hand inventory (what you have left once you ship out all the pending orders) which will be synced back to your sales channels during the next hourly inventory sync. The way this math works is Total Available = Physical On Hand – […]
How does Automatic dropshipping work?
By assigning a default supplier to your products and marking SKUs for automatic dropship, incoming orders can be automatically split into supplier-specific orders and promptly sent via email to your designated default supplier. Learn how to simplify your order fulfillment process with these easy steps. Here is how it works step-by-step: Example order Orders -1 […]
What will happen to the original order when I split it into separate orders?
When splitting an order into multiple orders, the original order number, such as M-200, will be used with a suffix resulting in the following order numbering format if split three ways: M-200-1, M-200-2, and M-200-3. The most used cases for splitting orders into multiple orders/shipments are the following: The order has too many products and […]
How do I use the Ordoro orders list page?
In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. See each STATE description below: Awaiting Fulfillment – When the order imports from your shopping cart and all automation is applied, the order appears in the Awaiting Fulfillment state Shipped – Once the order is […]
Square and Ordoro Setup – Multiple Locations
If you have multiple locations that you sell from setup within your Square account, this support article will help you setup your connections between Ordoro and Square so that your inventory syncs properly. You do NOT need to follow these steps if you have an Ordoro BASIC account. Please contact Ordoro Support if you have questions. […]
How do I split an order into multiple shipments?
Orders may need to be split into multiple boxes or shipments. A few examples are: The ordered products will not fit in a single box, so additional packages are needed. An item is back-ordered, so you’ll ship the available items. It will take multiple warehouses to fulfill the order. Ordoro makes it easy to view your […]
How do I merge orders in Ordoro?
A customer may place two separate orders that need to ship to the same address. In these cases, you can utilize the Merge Order feature. Multiple orders from the same sales channel can be merged so you only need to create one shipping label. Please follow these steps to merge orders: Currently, merging orders works […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]
How do I use Tag filters and search?
Tags are a powerful way to group orders, products, returns, etc. Once a tag is added, you can easily filter and view the items at-a-glance! Topics Order tags 1. Click the Orders tab in the green bar.2. Click the Filters button. 2. Then scroll to the Tags section. Product, Returns, or Manufacturing tags Click the […]
Can Ordoro import orders with multiple shipments?
Yes, Ordoro can import orders that ship to multiple addresses. Only some sales channels allow for this, and if you have more questions about which sales channels allow this, please contact email@example.com. When an order comes in with multiple “ship-to” addresses, a separate order will be created for each “ship-to” address in Ordoro. For example: […]
How do you confirm tracking information has written back to my sales channel?
After you have created labels for your orders, Ordoro will attempt to write back tracking to your sales channel. For various reasons, your tracking may fail to write back to your sales channel. You can find which orders have failed to write back in the Ordoro application. 1. Click on the Filters button on the Orders tab. […]
Can I archive orders?
When orders are initially imported to Ordoro, older orders may come in that you don’t want to ship. To clear these orders out, you have two options. Mark the orders as shipped (see how here.) Ordoro Support can archive the orders. What happens when an order is archived? When an order is archived in Ordoro, […]
How are address lines handled when pasted in Ordoro?
You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses. NOTE: The Paste Address field does not support phone numbers and email addresses at this time. We auto-format all US addresses and support auto-formatting the following International addresses: US Person NameCompany Name1 Certain […]
How do I sort by Single Item Order SKU?
To sort your orders alphabetically by the SKU, select the Single Item Order SKU from the Sort field in the Orders tab. How single item orders are sorted Orders with a single product will be listed first, and will be sorted alphabetically by SKU. See the example below. Notice both orders have only one item. […]
How to use the Orders Omnibar
Our Orders List page has Omnibar functionality which includes advanced search and filter functionality! This help article outlines tips on how to utilize the Omnibar. Topics How to filter by Order Status How to search for an order How to use Advanced Filtering How to filter by Order Status Select the Status from the dropdown […]
Can I edit my customers’ notes in Ordoro?
It’s easy to add or edit customer notes for your customers’ orders in Ordoro. Things like gift messages, special instructions, and gift wrapping preferences are available with the Customer Notes field from within Ordoro. You will be able to edit your customers’ notes in two easy ways, by using our Orders List page and our […]
How do I set up and use Warehouses in Ordoro?
The Warehouse feature in Ordoro allows you to ship from different locations and the ability to view and manage your inventory. For example, your main business may be located in Texas but you also keep inventory and ship from a sister location in California. Ordoro provides you with an easy way to create shipping labels […]
How do I restore a cancelled order in Ordoro?
What if you didn’t mean to cancel an order and you would like to ship it? You can easily restore a cancelled order in Ordoro. To learn how to cancel an order in Ordoro, please see this support article. Note: Once you restore the order, it will move back to the original status it was […]
How can I tell if an order has the same ship-to customer as other orders?
When it comes to managing orders efficiently, it is crucial to easily identify if multiple orders are shipping to the same address. Recognizing this streamlines the order fulfillment process and ensures a seamless customer experience. Sellers can also consolidate the shipments. Consolidation allows for a more cost-effective and eco-friendly approach to order fulfillment. Additionally, it […]
How does the Allocation feature in Ordoro work?
Allocation Basics To enable Allocation or ask questions about the feature, please email our Support team at firstname.lastname@example.org. NOTE: This feature is exclusively for customers that have opted into the Allocation module. Topics What is Allocation? Overview of Allocation statuses: Other notes about Allocation: Using the Allocation feature in Ordoro When Allocation has completed running, […]
How do I assign customs information for my products in Ordoro?
For each product, the following values can be assigned: Once saved in Ordoro, these will automatically populate in the Customs Documentation for international shipments. Below explains how to assign this information to your products. Topics How to update a single product Here’s an animated gif of the entire process. See detailed directions below. Instructions 1. […]
Can I initiate actions with a barcode scanner in the barcode scanning workflow?
Yes, you can! Ordoro has a handy barcode shortcut sheet that you can use to scan with your barcode scanner to initiate actions while fulfilling orders in the barcode scanning workflow. Download the PDF for the shortcuts below.
How do I filter my orders by the country they are shipping to?
On the Orders tab in Ordoro, you can filter your orders to show only the addresses that can be shipped domestically within the US, or only show addresses shipped internationally to non-US addresses. 1. Click the Filters button on the Orders tab. 2. The Ship-To Country filters are below the Misc section. All: This is the default selection, which […]
What happens to my orders when tracking numbers fail to write back?
Ordoro helps manage your orders when tracking numbers fail to write back to your sales channel. Here is the workflow Ordoro uses to manage your tracking number writeback when it is unsuccessful: When Ordoro receives a notification from your sales channel that the tracking number has not successfully written back to your sales channel, Ordoro […]
Can I view which payment method was used to purchase an order?
Yes! The Credit Card Issuer field will display what payment method was used by your customer to purchase their order. You can view this info on either the Order Details page or the expanded Orders List page.
Can I view product images on the Order Detail page?
Yes! If an image is assigned to a product, then you can now view the image on the Order Detail page. There are two ways to import and assign product images: All users can use Update Product Image Data Import to upload product images in Ordoro. For Shopify and BigCommerce users, please see this support […]
How to use barcode scanning for my warehouse pick workflow
Before orders can be shipped, you’ll need to fetch the items from your stockroom. Ordoro’s Scan to Verify Pick List uses barcode scanning to ensure product accuracy and improve warehouse efficiency. See the steps below on how to utilize this feature. Notes: Topics How to pick multiple orders with barcode scanning 1. From the Orders […]
How do I filter my orders based on whether the address is valid or not?
On the Order List page in Ordoro, you can filter your orders based on the validation status assigned to each order’s address. (For details on how Address Validation is applied in Ordoro, click here.) 1. Click the Filters button on the Orders tab. 2. The Ship-To Address Validation Filters are below the Misc section All: This is the default […]
How do I find orders with different Shipping and Billing addresses?
When evaluating orders for fraud, it’s helpful to identify if the order has different addresses for shipping and billing. This can indicate that the order used a stolen credit card or that your customer purchased a gift for someone else. Topics What determines if the addresses match? How do I use the filter? What determines […]
How do I sync order line revisions in Ordoro?
Have customers contacted you to make changes after placing an order? With this feature, you can accept or reject order line revisions in Ordoro after the order has been imported. Ordoro will automatically detect when an order changes in the sales channel and ask you to review these changes before applying them in our system. […]