Using the orders list page

In this article, we will explain the different components of the orders page. 1. This section shows the number of orders in each STATE. Here are the different order STATEs that Ordoro tracks: NEW – When the order is freshly imported from your shopping cart, the order is marked as NEW in Ordoro IN PROCESS […]

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Using the Order Detail page

In Ordoro v2 From the order list page, if you click on an Order ID, that will take you to the Order Detail page. Here are all the different elements of the Order Detail page This section shows the date the order was placed. And the order status Here you can see the ship-to and […]

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How do I ship an order?

For Ordoro v2:   1. Go to the orders page and select the orders you want to ship. And then click “Process” button. Clicking the “Process” button does the following Ordoro applies the dropshipping business rules on every order. If one of the products in the order is marked as “to be dropshipped”, the Ordoro […]

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How do I create a manual order?

In Ordoro v2 Ordoro will automatically import orders from all the supported sales channels. But, you can also manually type-in orders into Ordoro. This feature is useful, for example, if you want to take an order over the phone. 1. Go to the Orders tab in the green bar     2. Open the New […]

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How do I add notes to an order?

In Ordoro version 2 1. Go to the Orders tab in the green bar 2. Expand the row of the order you want to comment on 3. Click on “Add a comment” link right below the Order ID Alternatively, you can do the following 4. Click on the order ID 5. Click on “Add Comment” right […]

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How do I cancel an order inside Ordoro?

For Ordoro Version 2: Here is how you can cancel an entire order in Ordoro. Go to the Order tab, and select the order (or multiple orders) you want to cancel. Click on “Cancel Order” button Once you do this, the cancelled orders will appear in “Cancelled(n)” filter in the Orders tab When you cancel […]

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How do I categorize orders using custom tags?

  You can create custom tags and categorize orders however you like.  Custom tags may be titled anything.  Examples include backorder, needs refund, expedited, etc.  Multiple tags may be added to the same order. In Ordoro v2 1. Select the orders you want to tag by checking the checkboxes on the leftmost column 2. Click […]

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How do I edit an order?

For Ordoro v2: To modify an existing order, follow the steps below.  Also, Ordoro keeps track of all edits by listing them in the Comments section.  The information logged includes which staff member modified the order and at what time. 1. Select the Order ID that you want to edit. 2.  This takes you to […]

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How do I email an order invoice to my customer?

Here are steps to email an order invoice to your customer Click on the Order ID. This will take you to the Order Detail page On the left-nav, locate the section that says “Bill-to info” Click on the “Email Invoice” link right below the Bill-To address 4. See the screenshot below of a sample of what […]

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How do I process orders for local pickup?

For Ordoro v2 If you an   in-store /  local pickup option  you can change the order status in Ordoro to shipped.  See the steps below. 1.  From the Orders tab, select the order ids that you want to mark as shipped. And click on the “Process” button. This step will create new shipments for […]

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How do I combine two orders into one shipment?

If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]

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What’s the difference between Orders and Shipments?

Orders: The order placed in your sales channel, by your customer. Shipments: The packages that you are breaking that order in to to ship to your customer. In Ordoro, we track both your orders and your shipments. The reason this is important is so that your orders that come from the sales channel are what […]

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Why do orders stay “In Process”?

In Ordoro v2 There are several reasons orders remain in the “In Process” filter: An order has been only partially shipped The shipped order quantity was less than the ordered quantity. The order will remain in the In Process filter until you completed the shipment or adjusted the order quantities. Click on the Orders tab located in the […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How do I access historical orders?

All of your historical orders will be saved in your sales channels, where you will be able to access them. If you’d like to import your historical orders from Ordoro, we can do that. If you’re interested in importing your historic orders in to Ordoro, please contact Ordoro Support.

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How long will Ordoro store my tracking numbers?

Ordoro will save your tracking numbers so long as you have an Ordoro account. To see your tracking numbers, you will: In Ordoro version 2 Go to the Shipments tab in the green bar Click on Shipped Search for the shipment you’re looking for. You’ll see the tracking number on the right side of the page. […]

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How long will Ordoro store my orders?

Ordoro will save your orders so long as you have an Ordoro account. To see your orders, you will: Go to the Orders tab in the green bar Click on All Export a CSV of the shipments or search the order you’re looking for

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How do I delete a tag from Ordoro?

In Ordoro version 2 To delete a tag from either your Orders or Shipments tabs, you will follow these steps: 1. Select the checkbox on an Order or Shipment 2. Click Add Tag   3. Click the trashcan icon to the right of the tag you’d like to delete   Note: If you delete a tag […]

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How does manual dropshipping work in Ordoro v3?

Ordoro v3 is set by default to automatically route orders when products are marked as dropshipped. For more information please see our Fully Automated Dropshipping workflow article. If you do not want orders to automatically route, please contact support@ordoro.com and we will turn off the automatic dropship feature for your account. Here is the workflow […]

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How do I sign up for a webinar?

In our 30 minute intro webinar, we will cover how Ordoro links to your sales channel (Amazon, eBay, BigCommerce, Shopify, etc.) and what functionality we can add to your e-commerce workflow. We’ll also walk through the basic steps to create a shipping label with USPS. A short Q&A will follow.   FEBRUARY: Monday, February 27th, 2:00pm […]

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How do I clone an order?

Keep your workflow honed with order cloning, a new feature of Ordoro v3 that cuts down on the irritating hassle caused by troublesome orders. Reasons to Clone an order: Re-Ship orders that have been lost or damaged Exchanges Quickly create an order and label with same address Quickly create multiple orders with same products (can […]

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How does Ordoro’s Packing List barcode scanning feature work?

You now have the option to search orders in Ordoro via a USB barcode scanner. Please note that this feature is only available for Ordoro v3. To enable barcodes on your Packing List, follow these steps: Open a Packing List Select the barcode checkbox on top of the additional Packing List options Once selected, you will […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]

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Ecwid and Ordoro Setup

Adding Ecwid to your Ordoro account is easy and requires just a couple of steps: 1.Click on your business name in the top right-hand corner 2. Select Sales Channels   3. Click on “Add a sales channel” at the bottom of the list 4. Select Ecwid from the dropdown menu 5. Select the orange “Create […]

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Magento 2.0 and Ordoro Setup

Adding Magento 2.0 to your Ordoro account is easy. You will need to add a new user in your Magento cart first and then connect the cart in Ordoro. IN MAGENTO 2.0: 1. Select the System option on the left side panel 2. Select the User Roles option 3. Select the Add New Role option […]

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