How can I tell if an order has the same ship-to customer as other orders?

When a customer places multiple orders to the same address, it’s helpful to spot them quickly. This lets you combine shipments, save on postage, and avoid sending multiple boxes.

Ordoro makes this easy by highlighting matching Ship-To addresses directly in your orders.

Topics

  1. How to find matching orders from the Orders list
  2. How to view matching orders from the Order details page
  3. How to filter for all matching orders
  4. What counts as a “matching” address

How to find matching orders from the Orders list

If you’re scanning your orders and want to quickly identify duplicates:

  1. Go to the Orders page.
  2. Look at the Ship-To column.
  3. If you see a gray circle icon, that means there are other orders shipping to the same address.

  1. Click the gray circle to view those matching orders.

💡 Example use case:
You’re batch shipping orders and want to combine packages for the same customer. This icon helps you catch those instantly.

How to view matching orders from the Order details page

If you’re already in an order and want to check for duplicates:

  1. Open the order.
  2. Scroll to the Ship-To address section.
  3. Click Show orders with similar Ship-To.
  4. The number shown tells you how many other orders match.

💡 Example use case:
You’re about to create a label and want to double-check if you can merge this order with others before shipping.

How to filter for all matching orders

If you want to see all orders with matching Ship-To addresses at once:

  1. Go to the Orders page.
  2. Click Filters.

  1. Scroll to the Misc section.
  2. Select Orders with Similar Ship-To.
  3. Click Apply.

  1. Your list will now show only orders that share a shipping address.

💡 Best for:

  • Batch processing
  • Reviewing orders before merging
  • Catching duplicates at scale

Note: This filter works for Awaiting Fulfillment and Dropshipment Requested orders.

What counts as a matching address?

Ordoro compares the full Ship-To address to determine matches. This includes:

  • Name
  • Company
  • Address lines 1 + 2
  • City, State, ZIP
  • Country

For orders to match, these fields must be identical.

A few helpful details:

  • Matching is case-insensitive (uppercase vs lowercase doesn’t matter).
  • Special characters are ignored.
  • If even one field is different, the orders won’t be flagged as a match.

💡 Example:
“123 Main St” and “123 Main Street” may not match if the values differ.