Shopify and Ordoro setup

See the quick and easy steps below to connect your Shopify cart to Ordoro! Note: Before starting, log out of all Shopify stores to ensure you’re adding the correct one to Ordoro. How to add Shopify to Ordoro 1. Click on your Company Name -> Account Settings. 2. Go to Sales Channels. 3. Click on Add a […]

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Which Shopify order statuses import to Ordoro?

Each Shopify order has a Payment and Fulfillment status. By default, Ordoro imports orders with specific statuses. These indicate the order is paid for and ready for shipping. Topics Shopify statuses that import to Ordoro Shopify statuses that do not import to Ordoro How to change the import statuses Shopify statuses that import to Ordoro […]

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Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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How does Instasync work?

Instasync utilizes webhooks to import orders and products from your sales channels within seconds. We can also automatically cancel orders if they’re canceled in the cart. This functionality is available for select carts. See more information below! Note: For more details about our standard autosync, see this support article. Topics Which sales channels support Instasync? […]

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Shopify Locations and Ordoro Setup

Shopify has a feature called Locations to track inventory in different places. See Shopify’s help articles regarding Locations if you have questions or reach out to Shopify Support. Notes: Even if there is one Location in Shopify, you must map it in Ordoro. Otherwise, tracking and/or inventory won’t sync correctly. Also, if you change Locations […]

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How Shopify Point of Sale (POS) works with Ordoro

Shopify Point of Sale (POS) is a way to manage your in-person transactions with the power of their powerful online backend platform. To set up Shopify POS in Ordoro, you’ll need to take a few setup steps. Contact Ordoro Support to import Paid + Fulfilled orders (i.e. POS orders). Update your Shopify Settings so orders […]

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Can I import images from my sales channel?

Yes, Ordoro can import images from Shopify, BigCommerce, and Squarespace. Other carts will be supported in the future. Topics How to import product images How images appear in Ordoro How images appear for Shopify variations How to import product images To import product images, go to your Sync settings and select Import Product Images. If […]

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Does Ordoro notify Shopify if tracking is deleted?

Yes! The option to notify Shopify when tracking is deleted will occur in the following scenarios: Note: The option to notify a sales channel if tracking has been deleted is only supported with Shopify at this time.  Deleting the Shipping Label If you delete the shipping label while the order is in Shipped status, you […]

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How do Shopify Product Types import into Ordoro?

When a product is imported from Shopify, we will import the Shopify Product Type as the Ordoro Category. This field is viewable on the Product Detail page. In Shopify, you can select a Product Type from a Standard predefined category list or you can also create your own Custom Product Type in Shopify. When a […]

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Shopify Locations: Does it matter which Ordoro Warehouse is mapped?

Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. It is important that this relation is set up properly in your Ordoro account to prevent errors and inventory discrepancies. If your Shopify account has Locations enabled, then you must map a Warehouse for successful tracking writeback. For more […]

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How can I import my tags from Shopify into Ordoro?

Note: This feature is in beta and is only available on a request basis at the moment. Please contact support@ordoro.com to enable this in your account. Tags make life easy! They allow you to organize your orders and can be easily used to filter for better order management. See below on how to import your […]

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Can I import cost per item from Shopify?

Yes! Cost per item in Shopify will import for newly imported products into the Weighted Avergage Unit Cost field in Ordoro. To learn how to import products to Ordoro, see this support article. Note: Cost per item is only saved when the item is initially imported to Ordoro. If cost per item is added or updated […]

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