Shopify and Ordoro setup

You can connect Shopify to Ordoro in two ways: If you don’t have an Ordoro account Go to http://apps.shopify.com/ordoro Click on Install App That’s it! You’re all set! If you already have an Ordoro account Login to Ordoro Click on Settings > Sales Channels Click on Add a Sales Channel Select Shopify for cart type and […]

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Which Shopify order statuses are downloaded into Ordoro?

Shopify has multiple statuses you can assign to your orders.  These can help you sort and filter them in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses that usually indicate that the order has been paid for and is ready to be shipped out. Here are […]

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Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

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Why haven’t some of my Shopify products downloaded in to Ordoro?

Ordoro will automatically import your new Shopify products prior to importing your orders. If you notice that one of your products has not imported in to Ordoro, please log in to Shopify and ensure that: The product has Is Active checked. The product has Require a shipping address selected for it’s ship type.

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Can I choose which order statuses are imported from Shopify?

By default Ordoro only imports orders from Shopify with the following statuses: Fulfillment Status: Unshipped Financial Status: Paid But let’s say you want to ship only part of an order or before it has been paid in full, what then? No worries, we won’t stand in your way. Just let us know which additional order […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Setting Max Export Quantity by Cart

By default Ordoro will export your entire inventory quantity to your sales channel, however, if you’d like to only write back a portion of that number, you can set the Max Export Quantity per sales channel. This will export your desired inventory quantity to your selected sales channel as long as you have over that […]

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How does instasync work?

Orders will instantly appear in Ordoro as soon they arrive in your sales channel. It’s magic! Is Instasync real magic? Close. They are called Shopify webhooks that allow us to import orders and products into Ordoro moments after they have been created so that you can process them immediately. Hence, as close to magic as we could get. Does it also […]

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Warehouse Writeback By Sales Channel

You now have the ability to set your inventory quantity by warehouse and by channel. In Cart Settings, you can assign warehouses to specific carts, allowing you to pick and choose which channels your warehouses write back their SKU quantities to. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that […]

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