Shopify and Ordoro setup

1. Click on your company name on the top right-hand corner and click Account Settings 2. Go to Sales Channels. 3. Click on Add a Sales Channel. 4. Select Shopify from the drop-down menu. 5. Enter a name for this cart, your store URL and click Add Sales Channel. 6. Click on the Authorize Ordoro to manage your […]

Read More

Which Shopify order statuses are downloaded into Ordoro?

Shopify has multiple order statuses.  These can help you sort and filter orders in a way that makes the most sense for your business. By default, Ordoro will only download certain statuses. The default statuses indicate that the order has been paid for and is ready to be shipped out. Here are the Shopify order statuses […]

Read More

Why is my Shopify order missing products in Ordoro?

By default, Ordoro will import all Shopify orders that are marked as Paid and Unfulfilled. There are some cases where a product will still not get imported in to Ordoro with an open order. The reason may be that your product does not have Require a shipping address selected under your Shopify Settings. If this option is not checked, […]

Read More

Why haven’t some of my Shopify products downloaded in to Ordoro?

Ordoro will automatically import your new Shopify products prior to importing your orders. If you’re on Shopify Instasync, products will get imported right after they have been saved. If you notice that one of your products has not imported in to Ordoro, please log in to Shopify and ensure that: The product has ‘Is Active’ checked. […]

Read More

How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

Read More

Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

Read More

How does Instasync work?

Orders will instantly appear in Ordoro as soon they are placed in your sales channel. It’s magic! Is Instasync real magic? Close. The technology behind the magic is called webhooks. Webhooks allows Ordoro to import orders and products moments after they have been created so that you can process them immediately. Hence, as close to magic […]

Read More

Shopify Locations and Ordoro Setup

Shopify has recently released its Locations feature where you can track inventory in multiple locations within the Shopify cart.  If you have any questions about the Locations feature and how to enable this feature for your Shopify cart, please contact Shopify Support. Please follow these steps to setup your Ordoro Warehouse and Shopify Location mappings: […]

Read More

How Shopify Point of Sale (POS) works with Ordoro

Shopify Point of Sale (POS) is a way to manage your in-person transactions with the power of their powerful online backend platform. To set up Shopify POS in Ordoro, you’ll need to take a few setup steps. Contact Ordoro Support to import Paid + Fulfilled orders (i.e. POS orders). Update your Shopify Settings so orders […]

Read More

Can I import images from my sales channel?

Yes, images will import from Shopify and BigCommerce. All other carts will be supported in the future. To import product images, go to your Sync settings and select Import Product Images, if you have a BigCommerce or Shopify cart. If set to autosync, we will import your product images every six hours. You can trigger […]

Read More

Does Ordoro notify Shopify if tracking is deleted?

Yes! The option to notify Shopify when tracking is deleted will occur in the following scenarios: Note: The option to notify a sales channel if tracking has been deleted is only supported with Shopify at this time.  Deleting the Shipping Label If you delete the shipping label while the order is in Shipped status, you […]

Read More

Can Ordoro import archived Shopify orders?

In Shopify, an order has a Payment and Fulfillment status. However, there is also an Archive status. See this Shopify article for more details as well as the screenshot below. If an order is Archived in Shopify, it will not get passed to Ordoro. Regardless of its other Payment and Fulfillment statuses, these orders will […]

Read More

How Ordoro imports Shopify categories

When a product is imported from Shopify, we will import the Shopify Product Type as the Ordoro Category. Here’s how the Product Type appears in Shopify. When the product is imported into Ordoro, this value will show up in the Category field. See below. Note: If the Product Type is changed in Shopify after the […]

Read More

Shopify Locations: Does it matter which Ordoro Warehouse is mapped?

Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. It is important that this relation is set up properly in your Ordoro account to prevent errors and inventory discrepancies. If your Shopify account has Locations enabled, then you must map a Warehouse for successful tracking writeback. For more […]

Read More

How can I import my tags from Shopify into Ordoro?

Note: This feature is in beta and is only available on a request basis at the moment. Please contact support@ordoro.com to enable this in your account. Tags make life easy! They allow you to organize your orders and can be easily used to filter for better order management. See below on how to import your […]

Read More