To verify if Ordoro has written back a tracking number to your order and marked it as fulfilled, you have two options:

1. You can go to your Shopify store and check the order status
2. You can go to Order’s Timeline Ordoro. See the steps below on how to access this information:

  • Select the Orders tab from the green bar
  • Choose the Shipped status from the Omnibar
  • Search for the Order ID
  • Click the Order ID  to access the Order Details page
  • Scroll down to the Timeline.
    • There you will see a notation of Ordoro’s attempts to write back the tracking information.

Please see below common reasons why the tracking failed to writeback to Shopify:

Could not confirm shipment writeback for shipment

When Ordoro writes back tracking numbers to Shopify, we will write back the tracking number for each shipment as a whole.

  • If the order was altered in either Shopify or Ordoro so that they no longer match in both places, the tracking number write back will fail.
  • If this error occurs, tracking will have to be manually updated in Shopify.

 Line item is already fulfilled

This error means that a tracking number already exists for this order, or the order is in the Fulfilled status in Shopify.

  • Before deleting a label in Ordoro for a Shopify order, you will have the option to notify Shopify the tracking is deleted.
  • It is recommended to use this option if a new label will be created for the order in Ordoro. Otherwise, the tracking will have to be manually updated in Shopify.

No warehouse to Shopify location map exists

This error means that the Ship From Warehouse for this order is not mapped to a Shopify Location in Ordoro.

  • Please see this support article for more information on setting up this mapping.
  • If this error occurs, tracking will have to be manually updated in Shopify or contact Ordoro Support at support@ordoro.com for assistance.

None of the items are stocked at the new location

There are two reasons why this error could have occurred: 

1. When we see this error occur, it is usually because the “Inventory managed by” section is selected to something other than Shopify.

  • When viewing the SKU’s details in your Shopify store, the “Shopify” option should be selected in the “Inventory managed by” section.

2. The Shopify Location mapped in Ordoro is not enabled for the SKU.  

  • Ordoro attempts to update the order location in Shopify but fails because the SKU is not assigned to the location in Shopify. 
  • In your Shopify store, assign the location to the product.
  • If this error occurs, tracking will have to be manually updated in Shopify or contact Ordoro Support at support@ordoro.com for assistance.

Leave a Reply

Your email address will not be published. Required fields are marked *