To see if Ordoro has written back a tracking number to your order and marked it as fulfilled, you have two options.

  1. You can go to Shopify and check the order status
  2. You can go to Ordoro’s Order History. Here is how to do that –

If you are in Ordoro version 2

  • In Ordoro, go to the Shipments tab in the green bar
  • Select the Shipped tab
  • Search for the Order ID
  • Click the orange Order ID
  • Open the Order History tab. There you will see a notation of Ordoro’s attempts to write back the tracking information.

If you are in Ordoro version 3

  • In Ordoro, go to the Orders tab in the green bar
  • Select the Shipped sub-tab
  • Search for the Order ID
  • Click the Order ID
  • Scroll down to the Timeline. There you will see a notation of Ordoro’s attempts to write back the tracking information.

When Ordoro writes back tracking numbers to Shopify, we will write back the tracking number for each shipment as a whole. If the order/shipment was altered in either Shopify or Ordoro so that they no longer match in both places, the tracking number write back will fail. This means, if you add, remove or change a product on an order in Ordoro, you’ll have to take the same action in Shopify, or visa versa, prior to creating your shipping label.

Leave a Reply

Your email address will not be published. Required fields are marked *