Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
Shipping carriers (like USPS or FedEx) require certain address formats for packages going to US territories (like Puerto Rico). In many cases, you’ll need customs declarations, even though these can be considered domestic shipments. Shipping via USPS USPS requires a two-character abbreviation for the state/region and US for the country. Here’s an example of how […]
When creating UPS labels in Ordoro, you may receive the following error message: Missing or invalid ship from company name UPS only allows for 35-character long company names. The error means your Warehouse Name (used as the Company Name on the label) is either missing or too long. See the steps below on how to […]
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
The message comes from UPS and it usually means that UPS has placed a hold on the account. Usually, it is a billing issue, but it could be for other reasons. To remedy this situation, please contact your UPS representative.