Ordoro supports UPS Mail Innovations and UPS Ground Saver, both affordable shipping options for residential delivery. These services are often confused but are used for different package types, sizes, and weights. Use this guide to compare the two services and decide which is right for your shipments. Note: To learn more about using UPS Ground […]
UPS
Please take a look at our support articles for common errors with UPS.
What is the address format to ship to Puerto Rico?
When shipping to United States territories, like Puerto Rico, carriers such as USPS or FedEx have specific address formatting requirements. Even though Puerto Rico is considered a domestic shipment, customs declarations may still be required in some cases. Topics U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. […]
What does “UPS Error: missing or invalid ship from company name” mean?
When creating UPS labels in Ordoro, you may see the error message: “Missing or invalid ship from company name.” This happens because UPS only allows company names up to 35 characters. If your Warehouse Name (used as the Company Name on the label) is either missing or too long, you must adjust it. The steps […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS requires your customer’s phone number to ensure the package is delivered successfully. If there is a delivery issue, UPS will reach out to the phone number listed for assistance.
What does the UPS error “Shippers shipper number cannot be used for the shipment” mean?
When creating a UPS label, you may run into this error message. See the screenshot below. What does this mean? How can I fix it?