Ordoro supports shipping UPS Mail Innovation and UPS SurePost, but what are the differences between the two? How do I use UPS Sure Post inside Ordoro? How do I use UPS mail Innovations inside Ordoro? The main difference between the two are the type of packages UPS processes, including different regulations, weight limits, dimensional limits, […]
UPS
Please take a look at our support articles for common errors with UPS.
What is the address format to ship to Puerto Rico?
Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]
What does “UPS Error: missing or invalid ship from company name” mean?
When you receive a UPS error that says: missing or invalid ship from company name It means that your warehouse name is either missing or too long. To fix this error you will: Go to Settings in the upper right hand corner Click on Warehouse in the dropdown menu Click Edit next to the warehouse […]
Why does UPS require a phone number for international shipments?
When shipping internationally, UPS will require your customer’s phone number to ensure that the package is delivered correctly. If there is an issue with delivery, UPS will reach out to the phone number listed for assistance.
What does “Shippers shipper number cannot be used for the shipment” mean?
This means that UPS has placed a hold on your account and is preventing you from creating labels. To remedy this situation, please contact your UPS representative.
“UPS Error 250002: Invalid UserId/Password” – How do I fix this?
If you have typed in the UPS username/password incorrectly in Ordoro, you will get the following error. UPS Error 250002: Invalid UserId/Password Sometimes, this error is a bit tricky to fix. The reason is that UPS username and password are case-sensitive inside Ordoro, but they are NOT CASE-SENSITIVE on the ups.com website. Here is how […]
Why am I getting a UPS Error 120100 when creating labels?
If you are a new user on Ordoro, you may run into the following error while trying to create a UPS shipping label. UPS Error 120100: Missing or invalid shipper number This usually happens if you forgot to add your UPS Shipper Number to your UPS.com profile. Here are the steps to correct this error […]