What are warehouses?

For Ordoro V2 The Ordoro warehouse feature allows you to manage your inventory and ship from different locations. For example, your business may be located in Texas and have inventory at a different location in Texas and Hawaii.  The stock levels are different for each of these locations and you need to keep them in […]

Read More

Does Ordoro automatically validate the shipping address on every order?

Yes. Ordoro has a built-in address validation mechanism that automatically inspects and verifies the ship-to address on every order. This step runs automatically, behind the scenes, when we import the order from your shopping cart or marketplace. There are no additional button clicks required. Once the validation step is completed, if we detect any address problems, we […]

Read More

How do I delete a shipment?

Ordoro Version 2 If you have created multiple shipments by mistake, you can easily delete them via the Shipments tab. Here is how to do it. 1. Go to the shipments tab of Ordoro. 2. Select the shipments you want to delete. 3. And hit the “DELETE” button that pops up on top. Note: You […]

Read More

How do I print packing slips and picklists?

1.  Go to the Orders tab. 2.  Select all of the orders that you would like a pick list for. 3.  Click Print ->Pick/Pack List 4.  A modal will appear where you can choose the printer, packing list template, and other details you may want to print. NOTE: This setting is saved and separate from the […]

Read More

How do I ship orders from different locations?

If you have multiple warehouses (ship-from locations), you can enter all of them in Ordoro under settings->warehouses. One of the warehouses will be marked as the default warehouse. When you process an order, the shipment that gets created will always go to the default warehouse. If you are on Ordoro version 2 If you want to […]

Read More

How do I track the serial numbers of the products in each shipment?

In some cases, you may want to track the serial number of a particular product that you have been shipping out. This is useful for managing warranties, service requests, returns etc. Ordoro let’s you attach one or more serial numbers to every product that you ship through Ordoro. Here is how it works. 1. Once […]

Read More

How do I combine two orders into one shipment?

If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]

Read More

Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

Read More

How Standard shippability works in Ordoro

What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases you may have enough stock to ship the entire order. Otherwise, the order may be partially shippable or unshippable due to lack of inventory. Ordoro’s Standard shippability feature will check to see if […]

Read More

How do I delete a tag from Ordoro?

In the Orders Tab, to delete a tag from either your Awaiting Fulfillment, Shipped, Cancelled, or All sub tabs, follow these steps: 1. Click on Tags from the Filter Options 2. Hover the mouse on the Tag you wish to delete. 3. Click on the trash can icon to delete the tag. 4. You’ll receive a final confirmation […]

Read More

How do I set default package dimensions for my products?

Default dimensions allow you to save the package dimensions of each of your products so that for single item orders (quantity 1), Ordoro will default to the dimensions saved here. How do I set dimensions on a single product level? Select the Products tab in the green bar Find the SKU you try to update and […]

Read More

How do I clone an order?

Keep your workflow honed with Order Cloning allowing you to quickly make a copy of any existing order without the hassle of having to create a manual order from scratch. Why would I want to clone an order? Re-Ship orders that have been lost or damaged Exchanges Quickly create an order and label for the […]

Read More

Why did my order not get marked as shipped in my sales channel?

Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]

Read More

How do I create return labels using Ordoro?

You can create return labels via USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) for all domestic shipments in Ordoro. For international return labels, please read this support article. How do I create a Return Label? 1. In the Orders tab, find the order that you want to create a return label for and click […]

Read More

How to create shipping label presets?

 Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When […]

Read More

How do I increase my daily postage purchase limit?

Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]

Read More

How to use barcode scanning to reduce packing errors?

With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available for customers on our higher-tier plans, starting with Express. If you would like to have this […]

Read More

Can I connect a scale to Ordoro?

Yes, Ordoro supports all types of weighing scales via the printnode app. Here is how to setup the scales in your Ordoro account 1. Go to settings -> Scales -> Click on “Enable USB Scale”       2. Type in your printnode API key and hit “Save API Key”. See this article for more details […]

Read More

What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

Read More

How to set up the InstaPrint feature in Ordoro

The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to enable the InstaPrint feature: 1. Go to PrintNode.com 2. Sign up for an account See PrintNode’s […]

Read More

Can I set auto-fill for my USPS postage balance?

Yes, you can! Please follow these steps to set up auto-fill postage for your USPS postage balance: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Select the Enable postage auto-fill option under the USPS carrier. 4. Enter the Lower Threshold (the dollar amount when […]

Read More

Square and Ordoro Setup – Multiple Locations

If you have multiple locations that you sell from setup within your Square account, this support article will help you setup your connections between Ordoro and Square so that your inventory syncs properly. You do NOT need to follow these steps if you have an Ordoro BASIC account. Please contact Ordoro Support if you have questions. […]

Read More

What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]

Read More

How do I merge orders in Ordoro?

Our Merge Orders feature is now available in Beta, which means you will need to email support@ordoro.com to turn this feature on. If you select multiple orders from the same sales channel on the Order List page, you’ll notice a new option to Merge Orders in Order Actions. Please follow these steps to merge orders: Click […]

Read More

How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is an FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

Read More

Can I dropship my kits or bundles using Ordoro?

Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process.  Because Kits are created in Ordoro, your suppliers will not know the sku you are sending over for dropship. What we suggest is the following: 1. Order is imported in to Ordoro with a kit in it 2. Click on Orders […]

Read More

I changed my default warehouse but my shipments didn’t change, why not?

When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]

Read More

How to verify multiple orders via barcode scanning

Ordoro’s existing barcode scanning workflow allows you to verify orders one-at-a-time. You can pull up an order and scan items when you place them in the box to confirm you are packing the correct products. Our newest version of barcode scanning allows you to verify multiple orders at a time. This article outlines the features […]

Read More

Can I rename or add a nickname to my shipping account?

Yes, you can! If you need to differentiate between multiple shipping accounts, you can rename your shippers in Ordoro. Here’s how to do this: 1 . Click on your business name in the right hand corner 2 . Click on Account Settings 3 . Click on Shippers/Carriers in the left hand menu. 4 . Click […]

Read More

How Advanced Shippability works in Ordoro

What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases you may have enough stock to ship the entire order. Otherwise, the order may be partially shippable or unshippable due to lack of inventory. Standard vs. Advanced shippability Ordoro’s Standard Shippability feature will […]

Read More

How can I hide certain shipping methods/rates in Ordoro?

There may be times you don’t want to see certain shipping methods when making labels. You are able to select which methods you don’t want to see for your shippers/carriers in Ordoro. It’s easy! This feature is available for all shippers/carriers Ordoro supports. For example, let’s say you don’t want to see Parcel Select Ground […]

Read More

How are address lines handled when pasted in Ordoro?

You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses.  NOTE: The Paste Address field does not support phone numbers and email addresses at this time.  We auto-format all US addresses and support auto-formatting the following International addresses:  US Person NameCompany Name1 Certain […]

Read More