Using the shipments list page

The shipments list page shows all the shipments that are waiting to be shipped out (or have been shipped out in the past) from your warehouses or from your dropshippers. You can access this tab any time by clicking on “Shipments” in the green strip toward the top of your screen. In the following sections, […]

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What are warehouses?

For Ordoro V2 The Ordoro warehouse feature allows you to manage your inventory and ship from different locations. For example, your business may be located in Texas and have inventory at a different location in Texas and Hawaii.  The stock levels are different for each of these locations and you need to keep them in […]

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Does Ordoro automatically validate the shipping address on every order?

Yes. Ordoro has a built-in address validation mechanism that automatically inspects and verifies the ship-to address on every order. This step runs automatically, behind the scenes, when we import the order from your shopping cart or marketplace. There are no additional button clicks required. Once the validation step is completed, if we detect any address problems, we […]

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How do I delete a shipment?

Ordoro Version 2 If you have created multiple shipments by mistake, you can easily delete them via the Shipments tab. Here is how to do it. 1. Go to the shipments tab of Ordoro. 2. Select the shipments you want to delete. 3. And hit the “DELETE” button that pops up on top. Note: You […]

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How do I print packing slips and picklists?

ORDORO VERSION 2 To print out packing slips in a batch, please watch the video or see the instructions below. 1.  Go to the Shipments tab. 2.  Select all of the shipments that you would like a pick list for. 3.  Click the “Print Packing Lists” button. 4.  This will take you to a screen […]

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How do I print a pick list?

For Ordoro version 2 To print out a pick list for multiple shipments, please watch the video or see the instructions below. 1.  Go to the Shipments tab. 2.  Select all of the shipments that you would like a pick list for. 3.  Click the “Print Packing Lists” button. 4.  This will take you to […]

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How do I ship orders from different locations?

If you have multiple warehouses (ship-from locations), you can enter all of them in Ordoro under settings->warehouses. One of the warehouses will be marked as the default warehouse. When you process an order, the shipment that gets created will always go to the default warehouse. If you are on Ordoro version 2 If you want to […]

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How do I split an order into multiple shipments?

Sometimes an order needs to be split into multiple boxes or shipments.  Here are some of the reasons you may want to do this – The order has too many products and they all don’t fit into one box. So you want to ship them out in separate shipments. One of the products in the order […]

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How do I track the serial numbers of the products in each shipment?

In some cases, you may want to track the serial number of a particular product that you have been shipping out. This is useful for managing warranties, service requests, returns etc. Ordoro let’s you attach one or more serial numbers to every product that you ship through Ordoro. Here is how it works. 1. Once […]

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How do I combine two orders into one shipment?

If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]

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What’s the difference between Orders and Shipments?

Orders: The order placed in your sales channel, by your customer. Shipments: The packages that you are breaking that order in to to ship to your customer. In Ordoro, we track both your orders and your shipments. The reason this is important is so that your orders that come from the sales channel are what […]

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Can I dropship my kits or bundles using Ordoro?

Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process. What we suggest is the following: Order is imported in to Ordoro with a kit in it Add the kit components to this order Remove the kit parent sku from the order Process the order so it is sent to your […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How does Shippability work?

Our Shippability flag is for all customers who track their inventory in Ordoro. If the Shippability is enabled, Ordoro will check to see if you have enough actual on-hand inventory to process a new order. Green – You can process and ship this order as your On Hand quantity is either greater to or equal  Yellow – You can process and […]

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How do I delete a tag from Ordoro?

In Ordoro version 2 To delete a tag from either your Orders or Shipments tabs, you will follow these steps: 1. Select the checkbox on an Order or Shipment 2. Click Add Tag   3. Click the trashcan icon to the right of the tag you’d like to delete   Note: If you delete a tag […]

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How do I export shipment data into a spreadsheet?

Ordoro Version 2 NOTE: If you’d like to export ORDER data, see this help article. You can export all your shipment data into a CSV (comma separate values) file. Then, you can load this file into an excel spreadsheet and slice and dice the data whichever way you want. For example, you can easily see which […]

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Analytics – Shipping Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]

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How do I set default package dimensions for my products?

You can set and store default package box dimensions for your products in Ordoro. When an order comes in for the individual product only, Ordoro will automatically pre-fill the box dimensions into the label panel upon label creation. How do I set per product? (PRO accounts) 1. Select the Products tab in the green bar […]

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How to create shipping label presets?

What are shipping presets? Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, […]

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How do I clone an order?

Keep your workflow honed with order cloning, a new feature of Ordoro v3 that cuts down on the irritating hassle caused by troublesome orders. Reasons to Clone an order: Re-Ship orders that have been lost or damaged Exchanges Quickly create an order and label with same address Quickly create multiple orders with same products (can […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]

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Channel Advisor and Ordoro Setup

Connecting your Channel Advisor to Ordoro is easy.  Please follow these steps: **PLEASE NOTE** The Channel Advisor integration is still in beta. Please email support@ordoro.com is you have any questions. 1. In your ChannelAdvisor Admin, click on My Account 2. Select Developer Network  3. Select Account Authorizations 4. Click on the + next to Account List to […]

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Why did my order not get marked as shipped in my sales channel?

Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]

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How do I create return labels using Ordoro?

In Ordoro 3 You can create return labels on USPS, UPS and Fedex for all domestic (USA) shipments in Ordoro. 1. Go to the Orders tab. Find the order that you want to create a return label for, and click on the link that says “Create Return Label.” 2. In the panel that opens to the right, choose […]

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