Using the shipments list page

The shipments list page shows all the shipments that are waiting to be shipped out (or have been shipped out in the past) from your warehouses or from your dropshippers. You can access this tab any time by clicking on “Shipments” in the green strip toward the top of your screen. In the following sections, […]

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What are warehouses?

For Ordoro V2 The Ordoro warehouse feature allows you to manage your inventory and ship from different locations. For example, your business may be located in Texas and have inventory at a different location in Texas and Hawaii.  The stock levels are different for each of these locations and you need to keep them in […]

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Does Ordoro automatically validate the shipping address on every order?

Yes. Ordoro has a built-in address validation mechanism that automatically inspects and verifies the ship-to address on every order. This step runs automatically, behind the scenes, when we import the order from your shopping cart or marketplace. There are no additional button clicks required. Once the validation step is completed, if we detect any address problems, we […]

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How do I delete a shipment?

Ordoro Version 2 If you have created multiple shipments by mistake, you can easily delete them via the Shipments tab. Here is how to do it. 1. Go to the shipments tab of Ordoro. 2. Select the shipments you want to delete. 3. And hit the “DELETE” button that pops up on top. Note: You […]

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How do I print packing slips and picklists?

1.  Go to the Orders tab. 2.  Select all of the orders that you would like a pick list for. 3.  Click “Print” -> “View Packing List” 4.  A modal will appear where you can choose the printer, packing list template, and other details you may want to print   5. Once you click on PRINT, […]

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How do I ship orders from different locations?

If you have multiple warehouses (ship-from locations), you can enter all of them in Ordoro under settings->warehouses. One of the warehouses will be marked as the default warehouse. When you process an order, the shipment that gets created will always go to the default warehouse. If you are on Ordoro version 2 If you want to […]

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How do I track the serial numbers of the products in each shipment?

In some cases, you may want to track the serial number of a particular product that you have been shipping out. This is useful for managing warranties, service requests, returns etc. Ordoro let’s you attach one or more serial numbers to every product that you ship through Ordoro. Here is how it works. 1. Once […]

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How do I combine two orders into one shipment?

If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]

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What’s the difference between Orders and Shipments?

Orders: The order placed in your sales channel, by your customer. Shipments: The packages that you are breaking that order in to to ship to your customer. In Ordoro, we track both your orders and your shipments. The reason this is important is so that your orders that come from the sales channel are what […]

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Can I dropship my kits or bundles using Ordoro?

Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process. What we suggest is the following: Order is imported in to Ordoro with a kit in it Add the kit components to this order Remove the kit parent sku from the order Process the order so it is sent to your […]

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Why is my Shipment ID different from my Order ID?

Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes.  You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]

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How does Shippability work?

Our Shippability flag is for all customers who track their inventory in Ordoro. If the Shippability is enabled, Ordoro will check to see if you have enough actual on-hand inventory to process a new order. Green – You can process and ship this order as your On Hand quantity is either greater to or equal  Yellow – You can process and […]

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How do I delete a tag from Ordoro?

In Ordoro version 2 To delete a tag from either your Orders or Shipments tabs, you will follow these steps: 1. Select the checkbox on an Order or Shipment 2. Click Add Tag   3. Click the trashcan icon to the right of the tag you’d like to delete   Note: If you delete a tag […]

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How do I export shipment data into a spreadsheet?

Ordoro Version 2 NOTE: If you’d like to export ORDER data, see this help article. You can export all your shipment data into a CSV (comma separate values) file. Then, you can load this file into an excel spreadsheet and slice and dice the data whichever way you want. For example, you can easily see which […]

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How do I set default package dimensions for my products?

Default dimensions allow you to save the dimensions of each of your products and then sit back as the app auto-fills package info when creating labels. If you do not assign product specific dimensions, then all incoming orders will default of 7x7x7. How do I set dimensions on a single product level? Select the Products tab in […]

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How do I clone an order?

Keep your workflow honed with Order Cloning allowing you to quickly make a copy of any existing order without the hassle of having to create a manual order from scratch. Why would I want to clone an order? Re-Ship orders that have been lost or damaged Exchanges Quickly create an order and label for the […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email support@ordoro.com, […]

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Why did my order not get marked as shipped in my sales channel?

Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]

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How do I create return labels using Ordoro?

You can create return labels via USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) for all domestic shipments in Ordoro. For international return labels, please read this support article. How do I create a Return Label? 1. In the Orders tab, find the order that you want to create a return label for and click […]

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How do I display Kit Components on Packing Slips and Pick Lists?

With Ordoro’s new multiple print layouts when printing your shipping labels, packing slips, and pick lists, you now have the option to show KIT components on the packing slips and pick lists. **Please note the multiple print layouts feature is only available on Ordoro v3.** Please contact support@ordoro.com for further instructions on how to start a […]

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How to create shipping label presets?

 Ordoro v3’s shipping presets allow you to process your orders in no time by applying recurring shipping parameters in no time.  Configure and save presets that automatically set shipping specifics for your orders. You can select from a variety of criteria like shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When […]

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How do I increase my daily postage purchase limit?

Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]

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How to use barcode scanning to reduce packing errors?

With Ordoro’s packing list barcode scanning workflow, you will be able to pull up an order and scan items when you place them in the box to confirm you are packing the correct items. Note: This feature is available only in the higher pricing tiers of Ordoro. If this feature is not enabled in your […]

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Do you support weighing scale integraion?

Yes, Ordoro supports all types of weighing scales via the printnode app. Here is how to setup the scales in your Ordoro account 1. Go to settings -> Scales -> Click on “Enable USB Scale”       2. Type in your printnode API key and hit “Save API Key”. See this article for more details […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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How to set up the Direct-to-Printer feature in Ordoro

The direct-to-printer feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to enable the direct-to-printer feature: 1. Go to PrintNode.com 2. Sign up for an account See PrintNode’s pricing […]

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Can I set auto-fill for my USPS postage balance?

Yes, you can! Please follow these steps to set up auto-fill postage for your USPS postage balance: 1. Click your Company Name in the top right corner and then Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Select the Enable postage auto-fill option under the USPS carrier. 4. Enter the Lower Threshold (the dollar amount when […]

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Square and Ordoro Setup – Multiple Locations

If you have multiple locations that you sell from setup within your Square account, this support article will help you setup your connections between Ordoro and Square so that your inventory syncs properly. You do NOT need to follow these steps if you have an Ordoro BASIC account. Please contact Ordoro Support if you have questions. […]

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What are USPS Automated Package Verification (APV) adjustments?

On August 15th, 2017, USPS started handling under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and origin and destination ZIP codes. 1. How do APV adjustments work? As […]

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2018 Holiday Shipping Deadlines

USPS  Domestic Parcel Select Ground Friday, December 14 First Class Thursday, December 20 Priority Mail Thursday, December 20 Priority Mail Express Saturday, December 22 International First Class International Service Saturday, December 1 Priority Mail International Saturday, December 1 Priority Mail Express International Saturday, December 8 Global Express Guaranteed Wednesday, December 19 Please see USPS Holiday […]

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