Yes. Ordoro has a built-in address validation mechanism that automatically inspects and verifies the ship-to address on every order. This step runs automatically, behind the scenes, when we import the order from your shopping cart or marketplace. There are no additional button clicks required. Once the validation step is completed, if we detect any address problems, we […]
Please see the collection of articles under Shipment management to assist you in any questions you may have over any shipping related issues. If you have any questions, please contact us. We are always glad to help!
How do I delete a shipment?
You will not be able to delete orders in Ordoro but you can cancel an order instead.
How do I print Packing and Pick Lists?
Packing and Pick Lists are vital warehouse tools when shipping. Ordoro makes it easy to create one or 100 at a time! Topics What is a Packing List? A Packing List is a document to verify the item(s) for shipping and a chance to send marketing content to your customers. See this support article for […]
How do I track product serial numbers on orders?
Serial numbers are used to manage warranties, service requests, returns, etc. In Ordoro, you can track products’ serial numbers when shipping orders. Topics How to add serial numbers to orders 1. Select the Orders tab and then click the Order ID to go to the Order Details page. 2. Scroll to the Order Contents and […]
How do I combine two orders into one shipment?
If a customer orders from you multiple times and you would like to combine those orders in to one shipment, you have a couple of different options. First Option (preferred) Print packing slips for each of the orders you’d like to combine. Put all the packing slips and items for each of the orders in to […]
Why is my Shipment ID different from my Order ID?
Ordoro will add a suffix to your Order ID in Ordoro only. We use this suffix to identify which shipment number this particular package is, in relation to your Order ID. For example: You will ship Order ID is 1-123456 in 2 boxes. You will create your first shipment, 1-123456-1 for the first box, and then your second shipment, 1-123456-2 for […]
How Standard shippability works in Ordoro
What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases you may have enough stock to ship the entire order. Otherwise, the order may be partially shippable or unshippable due to lack of inventory. Ordoro’s Standard shippability feature will check to see if […]
How do I delete an order or purchase order tag from Ordoro?
Follow the steps below to delete a tag from your orders. 1. Click on the Filters button on the Orders/Purchase Orders tab. 2. Scroll down to the Tags section. 3. Hover the mouse on the Tag you wish to delete. 4. Click on the trash can icon to delete the tag. 5. You’ll receive a final confirmation pop-up […]
How do I set default package dimensions for my products?
Default dimensions allow you to save the package dimensions of each of your products so that for single item orders (quantity 1), Ordoro will default to the dimensions saved here. How do I set dimensions on a single product level? Select the Products tab in the green bar. Find the SKU you try to update and […]
How do I clone an order?
Keep your workflow honed with Order Cloning allowing you to quickly make a copy of any existing order without the hassle of having to create a manual order from scratch. Why would I want to clone an order? 1. Re-Ship orders that have been lost or damaged 2. Exchanges 3. Quickly create an order and […]
Why did my order not get marked as shipped in my sales channel?
Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]
How do I create return labels using Ordoro?
You can create return labels via USPS, UPS, FedEx, DHL, and Canada Post (commercial contract accounts only) for all domestic shipments in Ordoro. For international return labels, please read this support article. How do I create a Return Label? 1. In the Orders tab, find the order that you want to create a return label for and click […]
How do I display Kit Components on Packing Slips and Pick Lists?
When you have an order with kits, you may want to see the kit components on the packing list and/or pick list. Ordoro has different configurations to meet your needs. For example, you may want to show the kit component on the packing slip so your customer can see each individual item. Or you may […]
How do I calculate the length and girth of a package?
When it comes to shipping, certain carriers may impose restrictions on the size of the shipping box you can use. For instance, USPS has a maximum limit of 108 inches for the combined length and girth of the package. This article lists how to determine if you’ve exceeded that limit and automate the process. Topics […]
How to manage shipping label presets
Ordoro’s shipping presets allow you to quickly process your orders by applying shipping parameters in one click. Presets can be configured with a variety of criteria such as shipping carrier, method, ship date, delivery confirmation, product dimensions, weight, and more. When it’s time for orders to get out the door, simply select them in […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
How to use barcode scanning to reduce packing errors
Using our barcode scanning workflow, you can: Note: This feature is available for Express, Pro, and Enterprise plans. Here are additional setup articles for barcoding in Ordoro. Ordoro also offers barcode scanning in other areas of the app. See below. Topics Set up products for barcode scanning How to verify items for packing 1. From […]
Can I connect a scale to Ordoro?
Yes, Ordoro supports all types of weighing scales via our Printnode integration. See below on how to setup scales in your account. 1. Go to Account Settings -> Scales -> Click on Enable USB Scale 2. Type in your PrintNode API key and hit Save API Key. 3. A list of all available scales will show […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
How to set up the InstaPrint feature in Ordoro
The InstaPrint feature allows you to connect your printers to Ordoro for streamlined label printing. Once labels are generated, they can be sent to your printer with a single click. No more PDF windows, no more unnecessary clicking. How to sign up for PrintNode 1. Go to PrintNode.com. 2. Sign up for an account. See PrintNode’s […]
How do I set my USPS postage to refill automatically?
As you create USPS labels, your postage balance will decrease. Your USPS account can be set to automatically refill when the balance is below a certain amount. Set up USPS postage auto-fill 1. Click on your Company Name -> Account Settings. 2. Select Shippers/Carriers in the left toolbar. 3. Find your USPS shipper, select the option to Enable […]
Which orders have Ordoro’s insurance applied?
Discover how you can save on shipping insurance with Ordoro’s Shipsurance! After applying Ordoro’s discounted shipping insurance to your order, you can access it via multiple viewing options. Please note that this support article explains the insurance charges’ 24-hour processing cycle. Topics View insurance on the Orders List page 1. Expand the row for a […]
Square and Ordoro Setup – Multiple Locations
If you have multiple locations that you sell from setup within your Square account, this support article will help you setup your connections between Ordoro and Square so that your inventory syncs properly. You do NOT need to follow these steps if you have an Ordoro BASIC account. Please contact Ordoro Support if you have questions. […]
What are USPS Automated Package Verification (APV) adjustments?
On August 15th, 2017, USPS started handling underpaid and overpaid postage labels with their new Automated Package Verification (APV) system. The USPS APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. See USPS help article for […]
How do I merge orders in Ordoro?
A customer may place two separate orders that need to ship to the same address. In these cases, you can utilize the Merge Order feature. Multiple orders from the same sales channel can be merged so you only need to create one shipping label. Please follow these steps to merge orders: Currently, merging orders works […]
How do I resend a dropshipment?
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]
Can I dropship my kits or bundles using Ordoro?
Dropshipping kits through Ordoro is not automatic at this time and will be a semi-manual process. Because Kits are created in Ordoro, your suppliers will not know the sku you are sending over for dropship. What we suggest is the following: 1. Order is imported in to Ordoro with a kit in it. 2. Click on Orders […]
I changed my default warehouse but my shipments didn’t change, why not?
When you change your default warehouse, any new shipments created after updating your default warehouse selection will use the new default warehouse address as the Ship From. Any shipments imported or created before the change in default warehouse will not adjust to the new default warehouse. You will need to manually change the ship from location […]
How to verify multiple orders via barcode scanning
Ordoro supports barcode scanning to verify items in your pick/pack workflow. We have the option to verify one order at a time, or, as this article outlines, how to do multiple orders in a batch. Topics How to select orders for the packing workflow Option 1: Select the orders in Ordoro 1. Go to Orders […]
Can I rename or add a nickname to my shipping account?
Yes, you can! If you need to differentiate between multiple shipping accounts, you can rename your shippers in Ordoro. Here’s how to do this: 1 . Click on your business name in the right hand corner 2 . Click on Account Settings 3 . Click on Shippers/Carriers in the left hand menu. 4 . Click […]
How Advanced Shippability works in Ordoro
NOTE: The Advanced Shippability feature will be deprecated soon. Advanced Shippability has been replaced by our Allocation feature for our Enterprise customers. See this support article for more information about the Allocation feature. What is shippability? When you receive orders, you must determine if you can ship all items on the order. In some cases […]
How are address lines handled when pasted in Ordoro?
You can now paste addresses into Ordoro that will auto-format to our address fields in Orders, RMAs, Warehouse addresses, and Supplier addresses. NOTE: The Paste Address field does not support phone numbers and email addresses at this time. We auto-format all US addresses and support auto-formatting the following International addresses: US Person NameCompany Name1 Certain […]
Where can I find the Estimated Time of Arrival (ETA) for my shipments?
You can view your ETA on your shipments in your shipping menu. 1. Go to the Orders tab and select the order you are looking to ship. 2. In the right hand shipping menu, select Shipping Methods/Rates 3. Next to each method of delivery, there will be an ETA arrival date. See Below
Which order comments will I see when the Allocation feature runs on an order?
Allocation runs manually in the Ordoro account: When Allocation is run manually in the UI (the “Allocate” option is manually selected), an order line comment will always display. This includes even if the order is in the same Allocation status. NOTE: For more information on how the Allocation feature works in Ordoro, please see this […]
How do I use order tray numbers on pick and pack lists?
You can speed up your order fulfillment using Ordoro’s Tray Number feature to keep your orders organized while fulfilling. The Ordoro Tray Number feature allows you to assign a designated “tray” to organize your picking workflow. When you print off your pick list, Ordoro assigns each order a tray number that associates with the order […]
How do I enable barcode notification sounds in Ordoro?
Note: Barcode scanning is available only for certain Ordoro plans. If this feature is not enabled in your account, then please contact us at firstname.lastname@example.org and ask us to enable it. To learn more about the barcode scanning workflows available in Ordoro, please read this support article and this support article. Setup: You will first […]
Does Ordoro automatically detect if a ship-to address is residential or commercial?
Yes. Every order imported or created in Ordoro runs through USPS’s address validation system to detect: If the ship-to address is valid. Whether the address is considered residential or commercial. If the address is residential or commercial determines which delivery services are available. For example, FedEx will show the option for Home Delivery, rather than […]
How do I set up my Packing List?
Since Ordoro manages all of your channels in one place, there’s the option to configure several Packing List Profiles — each with its own name and brand — to serve your multi-platform needs. Topics How to set up your Packing List Profile How to add more Profiles How the Packing List appears with your settings […]
How do I show order totals on the pick list?
When you are printing your pick list in Ordoro, you have the ability to show summary information about the orders you are picking. To do this select the orders you are looking to pick and then open the Print Pick/Pack List modal (see this article for instructions) Once in the modal, you will see three […]
2022 Holiday Shipping Deadlines
Carriers: USPS FedEx UPS Amazon FBA Inventory Canada Post DHL Express and DHL eCommerce NOTE: Since December 25th falls on a Sunday this year, please consider using Saturday Delivery for shipping. To select the Saturday Delivery option for orders in Ordoro, please see this support article for FedEx and this support article for UPS. USPS […]
How does Quick Ship work?
Topics What is Quick Ship? If you find yourself needing to ship something that’s not tied to your online sales, like a one-time item or a personal package, our Quick Ship feature can help simplify the shipping process. With Quick Ship, you only need to input the shipping origin and destination addresses, and you can […]