The Delivery Status report empowers Ordoro users to export shipment details for USPS and UPS deliveries, providing a seamless way to track and determine the delivery status of their packages effortlessly. Say goodbye to shipping uncertainties and streamline your logistics with the Shipping Status Report in Ordoro.


  1. What type of information is in the Delivery Status report?
  2. Helpful tips
  3. How to export the Delivery Status report
  4. Delivery Status Summary / Detail column headers

What type of information is in the Delivery Status report?

An estimated delivery date is displayed when creating shipping labels for most carriers. However, Ordoro offers real-time tracking status and actual delivery dates for USPS and UPS shipments, providing the most up-to-date package information.

Why is the Actual Delivery Date Different?

The Delivery Status report might differ from the initial estimated delivery date. Several factors can contribute to this, including:

  1. Weather Delays: Inclement weather conditions, such as heavy storms, hurricanes, or snowstorms, can cause transportation delays and impact the delivery schedule.
  2. Carrier Processing Times: Sometimes, carriers may experience high shipping volumes, leading to delays in processing and delivering packages.
  3. Route Changes: The carrier might optimize its delivery routes, leading to changes in the expected delivery time.

How does this look in Ordoro?

  1. Orders page: Estimated Delivery Date is based on the label creation date.
  2. Delivery Status report: Estimated Delivery reflects real-time delivery information considering various factors, like the ones above.

Helpful tips

  1. Package types like Letter or Flat will not include tracking information in the report.
  2. The report’s date option is based on the Ship Date (e.g., label creation date), not the Delivery Date.
  3. UPS Mail Innovations labels do not receive tracking number updates.

How to export the Delivery Status report

1. Go to the Orders tab -> select Actions -> Export Delivery Status.

2. This opens the Export Delivery Status modal. Choose from the options to customize the export:

  • Recipient Email Addresses (optional)
    • Comma-separated list of recipients for the Order report.
  • Interval
    • Interval Options:
      • Specific Date Range
      • Hour
      • Day
      • Week
      • Month
    • If you select Hour, Day, Week, or Month – then Ordoro uses your current time to run the report.
      • Example: if the current time is 9:18am, selecting “Hour” will return results from 8:18am to 9:18am.
    • Truncate to start of hour / day / week / month
      • By selecting this option, the report will run from the start of the chosen interval (minute 0) to the end of the same interval (minute 0).
      • Example: if the current time is 9:18pm, selecting the truncate option will return results from 8:00am to 9:00am.
  • Time Zone
  • Carrier
    • Select from: All or Specific Carrier Types.
    • If you select Specific Carrier Types, choose the checkbox next to the carriers to include in the report.
  • Level of Detail
    • Options:
      • Export Delivery Status Summary
      • Export Delivery Status Detail
    • See this section to understand the difference.

4. After entering your report parameters, click Export or Schedule.

  • If you select Schedule, you’ll be prompted to create a report. See this support article for details.

5. Once the report is complete, it is available in the Activity Menu -> Exports.

6. Click the CSV button. The file will automatically download to your computer.

Delivery Status Summary / Detail column headers

ColumnOrder SummaryOrder Detail
Order Number
Delivery Status
Carrier Name
Carrier Type
Package Type
Tracking Number
Ship Date
Carrier Updated Date
Estimated Delivery
Delivery History
Ship To (Company Name)
Ship To (Name)
Ship To (Street1)
Ship To (Street2)
Ship To (City)
Ship To (State)
Ship To (Code)
Ship To (Country)
Ship To (Email)
Ship To (Phone)
Ship To (Fax)
Ship To (Reference Number)