Shipping carriers (like USPS or FedEx) require specific address formats for packages going to United States territories (like Puerto Rico). You’ll need customs declarations in many cases, even though these can be considered domestic shipments. Topics List of U.S. Possessions, Territories, and Freely Associated States that are considered domestic From this USPS support article. American […]
USPS
Please take a look at our support articles for common errors with USPS.
How do I update my credit card info for USPS postage purchases?
You may need to update the credit card charged for USPS postage if the card has expired or you have a new type of card to use. Please take note if you have a USPS Endicia or Pitney account. Each account type has a different way of updating. Topics USPS Pitney If you have a […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. You can file a claim to receive a postage refund if they are not. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? USPS has a money-back guarantee […]
USPS error messages and how to resolve them
If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]
How do I increase my USPS postage limit?
In Ordoro, your USPS account will have a daily postage purchase limit. In this article, we explore what this limit is and how to increase it. Topics Where can I view my daily postage limit? How does the USPS daily postage limit work in Ordoro? Why is there a daily postage purchase limit? How do […]
How do I reset my “Endicia Passphrase” for postage in Ordoro?
You should never need to edit or reset your passphrase Ordoro. Any changes made will disrupt the connection of Ordoro and your USPS postage account. If your passphrase is invalid please contact support@ordoro.com so we can successfully reset and reconnect your postage account.
Why did my USPS Express shipments not arrive on time?
USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]
What does “The purchase amount exceeds the account purchase limit” mean?
When you are purchasing postage, the following error message may appear: The purchase amount exceeds the account purchase limit To resolve this problem, check these three things: You may encounter postage limits upon creating a new USPS account in Ordoro. However, the limit can be increased upon demand. USPS requires a real name is associated with […]
Why do I get a message from Endicia saying “Online postage is not allowed”?
Depending on the country you are attempting to ship to, you may get the error message: Online postage is not allowed If you get this error message it means that you are unable to ship to that specific country using the United States Postal Service. The workaround is to take the package directly to the […]
Why do I get an Endicia error 12503?
When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum. This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]
Why can’t I create a USPS postage account?
So you’re creating your free USPS postage account in Ordoro and you receive the following message : Error while creating account: Failed to create account. Physical Address Does Not Exist. Error encountered What next? This error usually means one of the following: There is no mail delivery to this address. USPS could not validate this address. […]
What does “Default Match” mean for address validation?
When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]
Why is my credit card being declined by Endicia when I try to add postage?
There are a number of reasons why you may be receiving a message that your credit card is being denied by Endicia when trying to buy postage. Here are some things to double check when you get the following error: ‘The credit card purchase was declined by the customer\u2019s bank’ Is your credit card up to […]
What to do when your Endicia account gets suspended
Contact Ordoro support for help. Email support@ordoro.com or call 512.271.9453 ext 3.
USPS – Cannot Print Shipping Label due to error
The Shipping world is filled with complex rules. Every shipper (Fedex, UPS, USPS) has their own set of constraints when it comes to choosing shipping method, box type etc. Here are some of the USPS constraints that are relevant to Ordoro users including shipping classes, options, and parcel size. USPS Domestic You will NOT be […]