What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

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How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]

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USPS error messages and how to resolve them

If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them – 1. Parcel Dimension Error Error message examples: FCM: Length is less than minimum allowed … FCM: Length is greater than […]

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How do I increase my daily postage purchase limit?

Why is there a daily postage purchase limit? When you pre-pay for USPS postage purchase through Ordoro, we are requesting a postage purchase authorization from USPS behind the scenes. We have a set of fraud detection/prevention mechanisms in place and one of them is a daily limit on the amount of USPS postage purchase in each Ordoro […]

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Why did my USPS Express shipments not arrive on time?

USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]

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What does “The purchase amount exceeds the account purchase limit” mean?

Sometimes when you are purchasing postage, you may get the following error message: The purchase amount exceeds the account purchase limit To remedy this error message you will need to check these three things: You may encounter postage purchase limits upon creating a new USPS postage account in Ordoro. However, those can always be increased upon […]

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Why do I get an Endicia error 12503?

    When creating a USPS label, you may come across the error: Endicia error 12503: There is not enough money in the account to produce the indicum.  This means that your Endicia balance does not have enough funds in it to cover the cost of the label you are attempting to create. To add […]

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Why can’t I create a USPS postage account?

So you’re creating your free USPS postage account in Ordoro and you receive the following message : Error while creating account: Failed to create account. Physical Address Does Not Exist. Error encountered What next? This error usually means one of the following: There is no mail delivery to this address. USPS could not validate this address. […]

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What does “Default Match” mean for address validation?

When an order is imported, Ordoro validates the customer’s shipping address. Based on the accuracy of the Ship To address provided, you will see the address is written in different colors. If the address is listed in black, then it has been validated If the address is listed in yellow, then it may need additional […]

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What to do when your Endicia account gets suspended

What should you do when you run into this error message under Settings -> Shippers? Step 1: Why did this happen? The free Endicia account created through Ordoro is only valid for use within Ordoro. It is not valid for use outside of our application. If you try to link it to your BigCommerce cart […]

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USPS – Cannot Print Shipping Label due to error

The Shipping world is filled with complex rules. Every shipper (Fedex, UPS, USPS) has their own set of constraints when it comes to choosing shipping method, box type etc. Here are some of the USPS constraints that are relevant to Ordoro users including shipping classes, options, and parcel size. USPS Domestic- You will NOT be […]

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