What is the address format to ship to Puerto Rico?

Different shipping carriers require packages going to US territories (like Puerto Rico) to follow certain address formats to create shipping labels. In many cases, you’ll need to fill out customs declarations, even though the carrier considers the shipment a domestic one. Shipping via USPS: The USPS requires shippers to use the two-character abbreviation for the state/region and […]

Read More

How do I update my credit card info for USPS postage purchases?

Whether your credit card has expired or you are changing to a different card, you can update your credit card information in Ordoro to purchase postage. If you have a USPS account powered by Endicia, please follow these steps: Click on your business name in the top right-hand corner of your account Select Shippers Select the […]

Read More

Analytics – Shipping Stats

To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the shipping stats for your company, click on the Analytics tab->Shipping Stats. The Shipping stats section has three sub-sections: Each of these charts are explained below. Shipping Costs by Carrier Shipping Costs by Method Order fulfillment speed […]

Read More

Why did my USPS Express shipments not arrive on time?

USPS Express shipments should arrive in 1-Day or 2-Day expedited service by 3 p.m in most cases, however scheduled delivery date depends on origin, destination, and drop-off time. For more information for your specific location, please visit the Post Office you ship through to find their cut off times for 1-Day/overnight delivery as they will vary by […]

Read More

What does “The purchase amount exceeds the account purchase limit” mean?

Sometimes when you are purchasing postage, you may get the following error message: The purchase amount exceeds the account purchase limit To remedy this error message you will need to check these three things: You may encounter postage purchase limits upon creating a new USPS postage account in Ordoro. However, those can always be increased upon […]

Read More

Why can’t I create a USPS postage account?

So you’re creating your free USPS postage account in Ordoro and you receive the following message : Error while creating account: Failed to create account. Physical Address Does Not Exist. Error encountered What next? This error usually means one of the following: There is no mail delivery to this address. USPS could not validate this address. […]

Read More

What to do when your Endicia account gets suspended

What should you do when you run into this error message under Settings -> Shippers? Step 1: Why did this happen? The free Endicia account created through Ordoro is only valid for use within Ordoro. It is not valid for use outside of our application. If you try to link it to your BigCommerce cart […]

Read More

USPS – Cannot Print Shipping Label due to error

The Shipping world is filled with complex rules. Every shipper (Fedex, UPS, USPS) has their own set of constraints when it comes to choosing shipping method, box type etc. Here are some of the USPS constraints that are relevant to Ordoro users including shipping classes, options, and parcel size. USPS Domestic- You will NOT be […]

Read More