If you have not set all the parameters of your USPS shipment, then you may see the following errors on the Ordoro UI. Here is what each error means and how to fix them –

1. Parcel Dimension Error

Error message examples:

  • FCM: Length is less than minimum allowed …
  • FCM: Length is greater than maximum allowed…
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How to fix this error:

  • This error occurs if you enter incorrect dimensions for Parcels. Here are the constraints on USPS parcel dimensions
    • Length must be >= 6 inches and <= 12 inches
    • Width must be >= 1 inch and <= 12 inches
    • Height must be >= 4 inches and <= 12 inches
    • Length must be >= Width >= Height
  • Please edit the parcel dimensions on the UI and enter dimensions that match the constraints specified above

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2. Shipping Cutoff Time Error

Error message examples:

  • Error message may say deliveryCommitment
  • Or it may say Invalid ship date

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  • USPS requires you to create all shipping labels for same day shipping before 7pm CST on that day
  • You can still create labels after 7pm CST, but the ship date will need to be updated to a future date

How to fix this error:

  • Under advanced options, find the box that says Ship Date
  • Click inside that Ship Date box
  • Choose a future date in the calendar that shows up

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3. Weight Error

Error message examples:

  • FCM: Weight is greater than the maximum for the service
  • FCM: Invalid or missing weight. Additional Info: please provide a non-zero weight

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How to fix this error:

  • Maximum allowed weight of a USPS parcel is 70 lbs. Also, the weight has to be greater than zero. You are seeing the error because you have entered a weight greater than 70 lbs or you have entered 0 weight for the package
  • Edit the weight of the package on the UI and specify and this error will go away

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