USPS guarantees Priority Mail Express delivery. You can request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the label and/or tracking number. A refund claim for late delivery must be filed with your local USPS post office.

Please keep in mind that the label must be scanned in at your local Post Office by the cut-off time to begin the shipping process on time.  The cut-off time can vary per Post Office and refunds may be denied for packages delayed due to drop off after the local office’s cut-off time.

NOTE: Check with your local Post Office to find their specific cut-off time.

TIP: Hand deliver Priority Mail Express packages and wait with them until you see a clerk scan each package. This safeguards that they are scanned before the cut-off time.

Also, destination restrictions apply to international shipments. To see the most up to date list of eligible international destinations, please visit the USPS website.

Steps to obtain a refund

Video below is produced by USPS and is current as of September 26, 2017

  1. Start a claim with USPS in a timely manner:
    • Domestic: 2 to 30 days after mailing date for Priority Mail Express without extra services
    • Domestic: 10 to 30 days after mailing date if an extra service was purchased with Priority Mail Express
    • International: within 90 days from purchase
  2. Prepare evidence: (see more information below “What do you need to file a claim?”)
    1. The tracking number
    2. The label PDF
    3. Proof of purchase
  3. Submit the refund request on USPS.com
  4. Get your refund:
    1. If approved, USPS will pay you in cash or money order.

What do you need to file a claim?

  1. Tracking or Label Number
    1. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
    2. Example: 9205 5000 0000 0000 0000 00
    3. If you don’t see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.
  2. Proof of Value
    1. Proof of value can include:
      1. Sales receipt
      2. Paid invoice or paid bill of sale
      3. Statement of value and/or estimates of repair costs from a reputable dealer
      4. Credit card billing statement
      5. Receipt of costs incurred for reconstruction of non-negotiable documents
      6. Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
  3. Evidence of Insurance Purchased
    1. Evidence of insurance includes:
      1. The original mailing receipt issued at the time of mailing
      2. The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
      3. Printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance
  4. Proof of Damage
    1. Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
    2. If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office for inspection later. Please do not reship the package.

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