eBay and Ordoro setup

Before Ordoro can start accessing orders from your eBay account, you’ll need to connect your eBay and Ordoro accounts. 1. Login to Ordoro 2. Go the right-hand corner and click on your business name and then click Account Settings 3. Go to the left-hand menu and select Sales Channels 4. Click on Add a Sales […]

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Configuring the SKU field inside eBay via “Item Specific”

When Ordoro imports a listing from eBay, we look at three different places to determine the “SKU” field for that listing(in the following order). Look at the “Custom Label” for that listing. If that field is populated, we will use that as the SKU inside Ordoro Look for an “Item Specific” called SKU. If that field […]

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How do I create SKUs for my eBay products that have variables?

If you sell products that have multiple sizes / colors / variations and want Ordoro to keep track of your inventory, you’ll need to assign unique sku numbers to each of your variations. The only way to assign these sku numbers is to do it when you create the listing. There is not a way to […]

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Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

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How do I reauthorize my eBay cart?

IMPORTANT NOTE: If you have multiple eBay accounts tied to your Ordoro account, be sure to log out of ALL eBay accounts before proceeding with the renewal authorization.  eBay requires reauthorizing your integrations once a year. See the steps below on how to complete this process. 1. Go to Account Settings -> Sales Channels. 3. […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Setting Max Export Quantity by Cart

By default, Ordoro will export your entire inventory quantity to your sales channel. However, if you’d like to write back a portion of that number, you can set a Max Export Quantity per sales channel and product. This will export the desired quantity to your sales channel as long as you have more than the […]

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How does Ordoro handle eBay Global Ship orders?

What is eBay Global Ship? eBay Global ship is a program run by eBay and is targeted towards eBay sellers who sell internationally. You can learn more details about the program here. Here is a short description of how the program works – Seller lists a product and sells it to an international buyer But rather […]

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What does the Deliver By date mean in Ordoro?

The Deliver By date in the Orders List page, and Order Detail page is the Deliver By date that is stated in your Sales Channels. Currently, Ordoro only displays Deliver By dates for Amazon, eBay, and Walmart sales channels. This is the exact last time that an order can be received to the customer according […]

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