eBay and Ordoro setup

Before Ordoro can start accessing orders from your eBay account, you’ll need to connect your eBay and Ordoro accounts. 1.  Login to Ordoro 2.  Click on Settings > Sales Channels 3.  Click on Add a sales channel and select eBay from the dropdown. Then click Create Sales Channel. 3. You will now be redirected to eBay. Click I agree […]

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Configuring the SKU field inside eBay via “Item Specific”

When Ordoro imports a listing from eBay, we look at three different places to determine the “SKU” field for that listing(in the following order). Look at the “Custom Label” for that listing. If that field is populated, we will use that as the SKU inside Ordoro Look for an “Item Specific” called SKU. If that field […]

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How do I create SKUs for my eBay products that have variables?

If you sell products that have multiple sizes / colors / variations and want Ordoro to keep track of your inventory, you’ll need to assign unique sku numbers to each of your variations. The only way to assign these sku numbers is to do it when you create the listing. There is not a way to […]

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Which eBay order statuses are downloaded into Ordoro?

If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them. By default, Ordoro will only import the orders that match the following criteria – […]

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How do I update my Ebay Authentication Token inside Ordoro?

1. Log in to Ordoro 2. From your Ordoro home page, select Settings in the upper right hand corner. 3. In the drop-down menu, select Sales Channels 4. Select the Edit button next to your existing Ebay account. 5. You will see a note that states “The authentication token for this cart will expire on”. If the […]

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How do I fix the error “eBay authentication token has expired”?

eBay requires that you reauthorize your integrations once a year. If your authentication token has expired, all you’ll have to do is: 1. Log in to your Ordoro account 2. Go to your Settings in the top right hand corner and click Sales Channels 3. Click Edit next to eBay 4. Click Reauthorize 5. A pop-up will appear explaining […]

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How long do orders take to import once I add a sales channel?

Once you have completed setting up your sales channels in Ordoro, we will immediately begin the process of: Importing all active products Importing all paid and unfulfilled orders Depending on the number of active products or open orders you have listed in your sales channels, this initial download may vary in time. All subsequent downloads […]

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Setting Max Export Quantity by Cart

By default Ordoro will export your entire inventory quantity to your sales channel, however, if you’d like to only write back a portion of that number, you can set a Max Export Quantity per sales channel. This will export your desired inventory quantity to your selected sales channel as long as you have more than […]

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How does Ordoro handle eBay Global Ship orders?

What is eBay Global Ship? eBay Global ship is a program run by eBay and is targeted towards eBay sellers who sell internationally. You can learn more details about the program here. Here is a short description of how the program works – Seller lists a product and sells it to an international buyer But rather […]

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Warehouse Writeback By Sales Channel

You now have the ability to set your inventory quantity by warehouse and by channel. In Cart Settings, you can assign warehouses to specific carts, allowing you to pick and choose which channels your warehouses write back their SKU quantities to. Go to Settings -> Sales Channels -> click on edit Choose the warehouses that […]

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