If your customer is using Paypal, then sometimes eBay will say that the order is ‘Completed’, but Paypal status for those orders is ‘Pending’. By default, Ordoro will not import those orders because the payment has not been cleared for them.

By default, Ordoro will only import the orders that match the following criteria –

  • Status = Completed
  • eBayPaymentStatus = NoPaymentFailure

If your business workflow requires a different order download criteria, just reach out to the Ordoro support team. And we can update the order download criteria in your account

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