When you ship an Amazon order via Ordoro (through Fedex, UPS or USPS-Endicia), Ordoro will post that tracking number back into your Amazon Seller Central account and mark that order as completed. Sometimes, the tracking numbers get posted on Amazon in a few seconds. Sometimes, it takes longer than that – a few minutes or […]
If you are using Ordoro for generating shipping labels, then Ordoro will automatically post your tracking numbers back into your Amazon seller central account and mark your orders as shipped. But in case you need an alternate route to upload tracking numbers into your Amazon seller central account, here is how you do it. 1. […]
Yes and No. Currently, WooCommerce API does not support a way for us to post the tracking number on to an order. WooCommerce API only supports updating the status of the order. This means that there is no way for Ordoro to directly post a tracking number on a WooCommerce order (Note: Ordoro does post tracking […]
To see if Ordoro has written back a tracking number to your order and marked it as fulfilled, you have two options. You can go to Shopify and check the order status You can go to Ordoro’s Order History. Here is how to do that – If you are in Ordoro version 2 In Ordoro, […]
What does the error “The quantity specified is greater than the quantity of the product that is available to ship” mean?
If the order is selling the very last of your inventory for a specific item, you may come across this error: The quantity specified is greater than the quantity of the product that is available to ship This means that BigCommerce did not accept the tracking information for the order as BigCommerce believes that you do […]
No. Amazon does not recognize if a tracking number is for 1 product in the order or the whole order. Once a tracking number has been written back to your order in Amazon, the whole order will be marked as shipped.
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
In Ordoro version 2 To view all of your tracking numbers and what you paid for each label through Ordoro you will follow these steps: 1. Log in to your Ordoro account 2. Go to Shipments in the green bar 3. Click on the Shipped tab Here you will see […]
How to resend a tracking number to your cart: Contact customer support and please include the Shipment ID and tracking number. We will be happy to attempt to write the tracking number to your sales channel. How to resend a tracking number to your customer: For Ordoro Version 2: You will need to email your customer the tracking […]
As you process orders and create shipments, Ordoro works behind the scenes to write shipping status and tracking number updates back to your shopping cart, keeping your customers informed and notifying them that their orders are on the way. This tracking number write back happens automatically and for all carts when the label is created, except […]
Ordoro will save your tracking numbers so long as you have an Ordoro account. To see your tracking numbers, you will: In Ordoro version 2 Go to the Shipments tab in the green bar Click on Shipped Search for the shipment you’re looking for. You’ll see the tracking number on the right side of the page. […]
To enter a tracking number in Ordoro, please follow these steps. Please note, that once you enter a tracking number, the shipment will get marked as shipped and the tracking number will automatically get sent back to your sales channel. Then, your sales channel will email your customer to notify them that their order has […]
You might find yourself in the situation where you have to manually add tracking numbers to the orders sitting in Ordoro. Of course you can go through each order one by one, but really, isn’t there an easier way? And the answer is yes. Instead of painstakingly adding all of those tracking numbers individually for each order, […]
Option 1: When you create a label in Ordoro, we automatically write the tracking number back to your sales channel. Next, your sales channel will email your customer the tracking number notifying them that their order has shipped. If you want to edit the email your customer receives, you’ll have to make the changes in […]
To see an overview view of all the different sections in Ordoro Analytics, see this article. To see the financial stats for your company, click on the Analytics tab->Financial Stats. The Financial Stats section has six sub-sections Revenue by date range and sales channel Costs by date range and sales channel Revenue & Costs statement by date […]
1. Go to Settings in the upper right hand corner 2. Select Data Import from the drop down menu 3. In the dropdown, select ‘Create Orders’ 4. Download the Example File 5. Edit the example file or create a CSV file that matches the example template 6. Upload the file using the drag and drop feature or […]
USPS guarantees Priority Mail Express delivery. You can request a postage refund if your Priority Mail Express package is not delivered by the guaranteed time on the label and/or tracking number. A refund claim for late delivery must be filed with your local USPS post office. Please keep in mind that the label must be scanned […]
Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another Supplier There is an FBA routing error (see red tags applied) Please follow the steps below to resend a dropshipment order in Ordoro v3. If you are on Ordoro version 2, please email firstname.lastname@example.org, […]
Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]