How does Ordoro post tracking numbers to Amazon seamlessly?

Sending tracking in batches When an Amazon order is shipped via Ordoro, Ordoro will post the tracking number + mark the order as complete in Amazon Seller Central. However, there may be a delay when the tracking is updated on Amazon. For all other sales channels (Shopify, BigCommerce, eBay, etc.), the tracking writeback is immediate. […]

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How do I manually upload tracking numbers into Amazon seller central?

If you are using Ordoro for generating shipping labels, then Ordoro will automatically post your tracking numbers back into your Amazon seller central account every 2 hours and mark your orders as shipped. But in case you need an alternate route to upload tracking numbers into your Amazon seller central account, here is how you […]

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Can Ordoro post tracking numbers into WooCommerce?

Yes, you can! By default, Ordoro posts tracking to WooCommerce by adding a note to the order in WooCommerce with the tracking number information inside that note. Ordoro will then mark that order as completed. Here is what the note looks like.  With the latest version of WooCommerce (2.2), WooCommerce will email the customer that […]

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Where can I see my tracking numbers in Ordoro?

There are three places where you can find an order’s tracking number: the expanded Order List page, the Order Details page, and the Order Timeline.  Expanded Orders List Page 1. Go to the Orders tab. 2. Filter by the order status Shipped and search for the order ID of the order you are looking for.  […]

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How can I resend a tracking number to my cart/customer?

  You will need to email your customer the tracking number. See below for steps to find the tracking number in Ordoro.   Go to Orders and filter by the status Shipped. Locate the order ID or search for the customer’s name Copy the tracking number located under Shipping Label Created 4. Paste the tracking number in […]

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When do tracking numbers write back to your shopping cart?

As you process orders and create shipments, Ordoro works behind the scenes to write shipping status and tracking number updates back to your shopping cart, keeping your customers informed and notifying them that their orders are on the way. This tracking number write back happens automatically and for all carts when the label is created, except […]

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How long will Ordoro store my tracking numbers?

Ordoro will store your tracking numbers so long as the label exists in Ordoro. Beware: USPS recycles tracking numbers, so this information may not be valuable after a while. See below on how to find your tracking numbers. Go to the Orders tab in the green bar Filter the status by Shipped. Search for the order […]

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How do I enter a tracking number manually into Ordoro?

To enter a single tracking number in Ordoro, please follow the steps below. If you’d like to update tracking in bulk, see this help article. 1. In Orders, expand the order and click Enter tracking info. 2. A pop-up will appear. You can enter the tracking information here. See a list of what each field […]

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How to upload tracking numbers into Ordoro in bulk?

You might find yourself in the situation where you have to manually add tracking numbers to the orders sitting in Ordoro. Of course you can go through each order one by one, but really, isn’t there an easier way? And the answer is yes. Instead of painstakingly adding all of those tracking numbers individually for each order, […]

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How to send tracking number notification emails

Option 1: emails sent from the cart When you create a label in Ordoro, we automatically write the tracking number back to your sales channel. Next, your sales channel will email your customer the tracking number notifying them their order has shipped. To edit the email your customer receives, you’ll want to make the changes […]

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Why did my order not get marked as shipped in my sales channel?

Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]

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How Real Time Tracking Status works in Ordoro

Ordoro now updates the tracking status for every USPS package in real time — from when it leaves your door to when it arrives at the customer’s door —  and displays the info in the Order List and Order Detail page. Here’s how it works! Once you create a USPS label in Ordoro, that tracking […]

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How do I resend a dropshipment?

Sometimes you need to resend a dropshipment order because: Supplier is out of stock, and you need to resend the order to another supplier. There is a FBA routing error (see red tags applied). See the steps below to resend a dropshipment order. Steps to resend dropship orders to your Supplier (not FBA) 1. Click on […]

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Shopify Locations: Does it matter which Ordoro Warehouse is mapped?

Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. It is important that this relation is set up properly in your Ordoro account to prevent errors and inventory discrepancies. If your Shopify account has Locations enabled, then you must map a Warehouse for successful tracking writeback. For more […]

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How does Advanced Shipment Tracking by Zorem work in Ordoro?

Ordoro’s native WooCommerce integration sends tracking back as an Order Note. See more information here. With Zorem’s Advanced Shipment Tracking (AST) extension, Ordoro can do the following. Send tracking to WooCommerce for partially shipped orders. Save the shipping information as tracking vs. an order note. Additionally, AST provides custom email templates, custom tracking widgets, and […]

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How to set up Advanced Shipment Tracking in Ordoro for WooCommerce carts?

By adding the Advanced Shipment Tracking (AST) plugin, Ordoro can sync tracking information to the Shipment Tracking field in WooCommerce, instead of the default method. Click here for details on Ordoro’s default WooCommerce tracking. Below are the steps on how to set up Ordoro to sync tracking back to WooCommerce as Shipment Tracking. 1. Go […]

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How can I resend tracking to my sales channel?

When you create a shipping label, Ordoro automatically sends the tracking to your sales channel. In some cases, the tracking writeback will fail. A few reasons why the tracking could fail: You need to map your Shopify locations in Ordoro The order is already marked as shipped in the cart. The products on order in […]

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