Sending tracking in batches When an Amazon order is shipped via Ordoro, Ordoro will post the tracking number + mark the order as complete in Amazon Seller Central. However, there may be a delay when the tracking is updated on Amazon. For all other sales channels (Shopify, BigCommerce, eBay, etc.), the tracking writeback is immediate. […]
Tracking Numbers
Ordoro can post back tracking information to all your sales channels very seamlessly. You also have the ability to manually upload tracking numbers, too. Please see our useful articles to assist you in all your tracking number questions and needs, including partial shipments, tracking number postbacks, tracking number location, resending tracking, notifications and many more!
How do I manually upload tracking numbers to Amazon Seller Central?
When you create a shipping label for an Amazon order, Ordoro automatically posts the tracking number and marks the order as shipped in Amazon. See more details here. If you need an alternate way to mark orders as shipped on Amazon, here is how you do it. Upload a Shipping Confirmation File 1. Log in […]
Can Ordoro post tracking numbers into WooCommerce?
Yes, you can! By default, Ordoro posts tracking to WooCommerce by adding a note to the order in WooCommerce with the tracking number information inside that note. Ordoro will then mark that order as completed. Here is what the note looks like. With the latest version of WooCommerce (2.2), WooCommerce will email the customer that […]
Why aren’t my Shopify orders being fulfilled when I create a label?
There are two ways to verify if Ordoro sent tracking to your Shopify order and marked it as fulfilled. 1. Go to your Shopify store and check the order status.2. In Ordoro, view the Order Timeline. See the steps below. Below are common reasons why tracking may not write back to Shopify. Topics Could not […]
How does Ordoro work with future dated labels and Amazon’s policies?
Ordoro will write the tracking number back on the set future date. This means that on the day you selected the future ship date when creating the label, Ordoro will queue the tracking number and will write the tracking number to Amazon on the set future ship date at 12:00AM CST.
Where can I see my tracking numbers in Ordoro?
There are three places where you can find an order’s tracking number: the expanded Order List page, the Order Detail page, and the Order Timeline. Order List Page 1. Go to the Orders tab. 2. Filter by the order status Shipped and search for the order ID of the order you are looking for. 3. […]
How can I resend a tracking number to my customer?
You will need to email your customer the tracking number. See below for steps to find the tracking number in Ordoro. 1. Go to Orders and filter by the status Shipped. 2. Locate the order ID or search for the customer’s name. 3. Copy the tracking number located under Shipping Label Created. 4. Paste the tracking […]
When do tracking numbers write back to your shopping cart?
As you process orders and create shipments, Ordoro works behind the scenes to write shipping status and tracking number updates back to your shopping cart, keeping your customers informed and notifying them that their orders are on the way. This tracking number write back happens automatically and for all carts when the label is created, except […]
How long will Ordoro store my tracking numbers?
Ordoro will store your tracking numbers so long as the label exists in Ordoro. Beware: USPS recycles tracking numbers, so this information may not be valuable after a while. See below on how to find your tracking numbers. 1. Click on the Filters button on the Orders tab. 2. Filter the status by Shipped. 3. Search for […]
How do I enter a tracking number manually into Ordoro?
To enter a single tracking number in Ordoro, please follow the steps below. If you’d like to update tracking in bulk, see this help article. Once you enter a tracking number, the following steps will happen. 1. In Orders, expand the order and select Enter tracking info. 2. A pop-up will appear. You can enter […]
How to upload tracking numbers into Ordoro in bulk?
You might find yourself in the situation where you have to manually add tracking numbers to the orders sitting in Ordoro. Of course you can go through each order one by one, but really, isn’t there an easier way? And the answer is yes. Instead of painstakingly adding all of those tracking numbers individually for each order, […]
How to send tracking number notification emails
Keeping your customers in the know about their order’s shipping is incredibly important. With Ordoro, after you ship an order, there are two ways we make this happen. We can automatically share the tracking info with the sales channel, or we can send notifications right from Ordoro to your customers. This ensures that your customers […]
How do I file a claim for a USPS Priority Express label that was not delivered in time?
When you ship via USPS, they guarantee that Priority Mail Express packages are delivered on time. You can file a claim to receive a postage refund if they are not. See below for details on how to submit a claim to USPS successfully. Topics Why can I request a refund? USPS has a money-back guarantee […]
Why did my order not get marked as shipped in my sales channel?
Why do order not get marked in your sales channel? There are several reasons on why an order may not have been marked as shipped in your sales channel/cart after it has been fulfilled in Ordoro: You used the the MARK AS SHIPPED function which will never trigger a shipment and/or tracking notification to the associated. The order […]
How Real Time Tracking Status works in Ordoro
Ordoro updates the tracking status for USPS and UPS packages in real time — from when it leaves your door to when it arrives at the customer’s door — and displays the info in the Order List and Order Detail page. Here’s how it works! Once you create a USPS or UPS label in Ordoro, […]
How do I resend a dropshipment?
Whether you need to resend a dropshipment request to the same supplier, or send a new dropshipment request to a different supplier, Ordoro has your back. See the Topics below to resend a dropshipment order. Topics Resending your Dropshipment Reqeust to the same supplier If you want to send another email to the same supplier […]
Shopify Locations: Does it matter which Ordoro Warehouse is mapped?
Yes! The relationship between the Ordoro Warehouse and Shopify Locations can impact tracking and inventory writeback. It is important that this relation is set up properly in your Ordoro account to prevent errors and inventory discrepancies. If your Shopify account has Locations enabled, then you must map a Warehouse for successful tracking writeback. For more […]
How do I add a tracking number with a unique carrier to an order?
When adding a tracking number to an order in Ordoro, you can enter any text into the Carrier field. To add a tracking number with a custom carrier in Ordoro, follow the steps below: NOTE: Custom carriers may not map as expected back to all sales channels. Some sales channels require very specific spelling and […]
How can I resend tracking to my sales channel?
Ordoro’s automated feature ensures that your sales channel is promptly updated with tracking information once a shipping label is generated. However, there are instances where the tracking writeback process may encounter difficulties. Here are some possible reasons for this issue: Ordoro tags orders that fail to sync tracking so you can easily retry them. See […]
How to set up Advanced Shipment Tracking in Ordoro for WooCommerce carts
By adding the Advanced Shipment Tracking (AST) plugin, Ordoro can sync tracking information to the Shipment Tracking field in WooCommerce, instead of the default method. Click here for details on Ordoro’s default WooCommerce tracking. Below are the steps to set up WooCommerce tracking writeback back as Shipment Tracking. 1. Go to Zorem’s Advanced Shipment Tracking […]
How does Advanced Shipment Tracking by Zorem work in Ordoro?
What does the Advanced Shipment Tracking by Zorem do? Ordoro’s native WooCommerce integration sends tracking back as an Order Note. See more information here. With Zorem’s Advanced Shipment Tracking (AST) extension, Ordoro can do the following. Additionally, AST provides custom email templates, custom tracking widgets, and more. See Zorem’s website for details. To see how […]