To enter a single tracking number in Ordoro, please follow the steps below. If you’d like to update tracking in bulk, see this help article.
Once you enter a tracking number, the following steps will happen.
- The order be marked as shipped in Ordoro and will move from the status Awaiting Fulfillment to the status Shipped.
- The tracking number will automatically get sent back to your sales channel.
- Then, your sales channel, depending on your settings, will notify your customer with the tracking information.
1. In Orders, expand the order and select Enter tracking info.
2. A pop-up will appear. You can enter the tracking information here. See what each field means below.
- Shipper: Choose from one of these shipper options below.
- Amazon SFP
- Amazon Shipping
- Australia Post
- Canada Post
- China Post
- DHL
- DHL eCommerce
- Fastway
- FedEx
- OnTrac
- Other
- PB Standard
- Parcelforce
- Purolator
- Royal Mail
- Sendle
- UPS
- USPS
- USPS (CBDS)
- X Delivery
NOTE: If you select Other as the Shipper, see this support article to understand how the tracking info is handled.
- Shipping Method: Enter how it was shipped. For example, Priority Mail, Ground, or Next Day Air. This is a required field.
- Tracking Number: Enter the tracking number. This is a required field.
- Shipping Cost: Enter how much the label costs.
- Ship Date: The date the package entered the mail stream.
- Notify Bill To / Notify Ship To: This will send an email directly from Ordoro to your customer notifying them of the tracking number.
- These are *unchecked* by default since once tracking is entered in Ordoro, we send the information to your sales channel. Then, the sales channel notifies your customer the order has shipped.
- This option is useful if you’ve created a manual order in Ordoro and it’s not tied to a sales channel.
- See this support article for more details.
3. Once you save the tracking number information, the order will move from Awaiting Fulfillment to Shipped.