To enter a tracking number in Ordoro, please follow these steps. Please note, that once you enter a tracking number, the shipment will get marked as shipped and the tracking number will automatically get sent back to your sales channel. Then, your sales channel will email your customer to notify them that their order has been shipped with the tracking number.

1. In the orders tab, expand the order that you’d like to enter a tracking number

enter-tracking-info

2. A pop-up will appear. This is where you can enter the tracking information. See a run-down of what each field means below.

pop-up-for-tracking-info

  • Shipper: Choose from Canada Post, DHL, Endicia, Fastway, FedEx, Parcelforce, UPS, USPS, Royal Mail, Other
  • Shipping Method: Enter how it was shipped. For example, Priority Mail, Ground, or Next Day Air
  • Tracking Number: Enter the tracking number
  • Shipping Cost: This field is to list how much the label cost. This value is never shared with your customer and is only stored in Ordoro for reporting purposes. You can enter zero as the cost if you’d prefer. Please leave out any currency symbols like $.
  • Ship Date: The date the package entered the mail stream
  • Notify billto / Notify shipto: This will send an email directly from Ordoro to your customer notifying them of the tracking number. These are *unchecked* by default because once you enter the tracking number in Ordoro, we will send that tracking number back to your sales channel, and the sales channel will notify your customer that the order has been shipped. These checkboxes are generally selected if this is a manual order that only exists in Ordoro.

3. Once you save the tracking number information, the order will move from ‘Awaiting Fulfillment’ to ‘Shipped’


For Ordoro v2

To enter a tracking number in Ordoro, please follow these steps. Please note, that once you enter a tracking number, the shipment will get marked as shipped and the tracking number will automatically get sent back to your sales channel. Then, your sales channel will email your customer to notify them that their order has been shipped with the tracking number.

1. Go to the Shipments tab in the green bar. Then select the Unshipped filter. On the right side of the page, click ‘Enter tracking number’.

enter-tracking

2. A pop-up will appear. This is where you can enter the tracking information. See a run-down of what each field means below.

enter-tracking-2

 

  • Shipper: Choose from Canada Post, DHL, Endicia, Fastway, FedEx, Parcelforce, UPS, USPS, Royal Mail, Other
  • Shipping Method: Enter how it was shipped. For example, Priority Mail, Ground, or Next Day Air
  • Tracking Number: Enter the tracking number
  • Shipping Cost: This field is to list how much the label cost. This value is never shared with your customer and is only stored in Ordoro for reporting purposes. You can enter zero as the cost if you’d prefer. Please leave out any currency symbols like $.
  • Ship Date: The date the package entered the mail stream
  • Notify billto / Notify shipto: This will send an email directly from Ordoro to your customer notifying them of the tracking number. These are *unchecked* by default because once you enter the tracking number in Ordoro, we will send that tracking number back to your sales channel, and the sales channel will notify your customer that the order has been shipped. These checkboxes are generally selected if this is a manual order that only exists in Ordoro.

3. Once you save the tracking number information, the shipment will move to the Shipped filter and the tracking information is visible on the right side of the row.

enter-tracking-3

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