Option 1:

When you create a label in Ordoro, we automatically write the tracking number back to your sales channel. Next, your sales channel will email your customer the tracking number notifying them that their order has shipped.

If you want to edit the email your customer receives, you’ll have to make the changes in your sales channel directly.

Option 2:

You can send an email listing the tracking number directly from Ordoro. This option is best for manual orders that only exist in Ordoro (i.e. were not imported from your cart). Here’s how to send this email.

1. When creating a label, select the Notify billto or the Notify shipto checkboxes. This will email either the billing email address or the shipping email address associated with the order.

(under Additional Options)

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2. Once you click the Create Label button, an email will be sent to your customer. Here is an example of what the email will look like. You can customize the logo by going to Settings -> Packing Lists. Also, you can change the “From Email” by following the steps in

Note: You can customize the logo by going to Settings -> Packing Lists. Also, you can change the From Email by following the steps in this help article.

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When an order is imported from your sales channel, we will always automatically send the tracking back to the cart. If you select the Notify BillTo or Notify ShipTo checkboxes in Ordoro, your customers may receive multiple emails about their tracking numbers.

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